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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

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Suzanne McElroy, MSW, Owner

Suzanne opened the Springfield, MA branch of Home Instead Senior Care after spending several years caring for her grandmother and great-aunt, and realizing that this was, indeed, a calling for her. She brings with her the clinical skills she gained as a mental health therapist with a concentration in geriatric psychology. While working on her masters’ degree, Suzanne interned at the UCLA Neuropsychiatric Institute in Los Angeles. There, she worked on the geriatric unit in individual therapy and group therapy settings, as well as conducted discharge planning meetings with patients and families. “There are so many aspects of running this business that appeal to me,” Suzanne says, “but hands down, my favorite is the initial assessment meeting with the clients and their families or friends.” It is during this time that she becomes excited about the potential she sees Home Instead can make in a client’s life, admitting that “to become a partner in care as someone ages also brings back the feelings I had when I cared for my grandmother, which were pretty special.” Suzanne’s family (along with a little help from a Home Instead caregiver) helped her grandmother remain at home until she died at the age of 101, surrounded by family in her home. “That is the spirit that inspires our work here,” she says.‚Äč

Our Team

Your Home Instead team in Springfield, MA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

Latest review from our community