Customer Services

We're Here to Help

As the world's leading home care provider that focuses on quality, we want everyone to have a positive experience with the Home Instead® network. We welcome and appreciate your feedback about your local Home Instead franchise.

If you love your local Home Instead staff, please share those details with us. And if you have a concern with any interaction you have had with a local Home Instead franchise, please let us know so we can help you navigate that issue. If you have an immediate issue, please let us know right away​:

Toni Schmitt and Tim Mudgett
Brand Experience Advocate and Ombudsman

Phone: 888-821-7847
Hours: 9 a.m. – 5 p.m. CST Monday – Friday

If you prefer, you can also share your experience by filling out this form. If your feedback requires a response, Toni or another member of our team will contact you within forty-eight hours.​​

Please note this form is for feedback about your local Home Instead franchise. If you are interested in CAREGiving opportunities please visit our Careers page.

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Please Enter your First Name.
Please Enter your Last Name.
Please enter a valid email address.
Please enter a valid Postal Code.
Please choose a Home Instead Location.

By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at anytime, please refer to our privacy policy.

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