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Customer Services

We're Here to Help

As the world's leading home care provider that focuses on quality, we want everyone to have a positive experience with the Home Instead® network. We welcome and appreciate your feedback about your local Home Instead franchise.

If you love your local Home Instead staff, please share those details with us. And if you have a concern with any interaction you have had with a local Home Instead franchise, please let us know so we can help you navigate that issue. If you have an immediate issue, please let us know right away​:

Toni Engelbart and Tim Mudgett
Brand Experience Advocate and Ombudsman

Phone: 888-821-7847
Hours: 9 a.m. – 5 p.m. CST Monday – Friday

If you prefer, you can also share your experience by filling out this form. If your feedback requires a response, Toni or another member of our team will contact you within forty-eight hours.​​

Please note this form is for feedback about your local Home Instead franchise. If you are interested in CAREGiving opportunities please visit our Careers page.

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