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Recruitment and Engagement Coordinator

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Recruitment and Engagement Coordinator Job the recruitment of CAREGiversSM. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of CAREGivers in order to provide the highest quality service to clients.



Primary Responsibilities:                                                                             

    Reflect the core values of (Appleton Senior Care, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise).
    Answer each employment inquiry in a friendly, professional and knowledgeable manner.
    Develop and implement new recruitment strategies online and within the community.
    Schedule and conduct applicant interviews in an efficient and professional manner.  
    Following the Home Instead Senior Care Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.


Appleton Senior Care d/b/a Home Instead Senior Care



The Recruitment and Engagement Coordinator is expected to perform a variety of duties for Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.

    Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
    Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
    Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
    Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
    Prepare and publish the monthly newsletter within the deadline
    Evaluate and update all orientation and training materials as needed
    Plan and successfully execute all CAREGiver meetings
    Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA

    Maintain regular attendance at the office to execute job responsibilities

    Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
    Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
    Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.


    Secondary Responsibilities:  

    Conduct client/CAREGiver introductions as needed
    Perform any and all other functions deemed necessary



    Critical Numbers:

    Maintain no more than 40% in CAREGiver turnover
    Maintain at least 25% in CAREGiver utilization
    Maintain at least 75 numbers of CAREGiver Applicants each month
    Conduct 40 interviews each month
    Hire at minimum 7 CAREGivers each month
    Achieve at minimum of 8 PEAQ® CAREGiver satisfaction scores
    Maintain compliance with Home Instead Senior Care Training Standards


    Education/Experience Requirements:

    High school graduation or the equivalent
    One year of related business experience or an equivalent combination of education and work experience may be considered
    Must possess a valid driver's license


    Supervisory Responsibilities:

    This position will be responsible for overseeing all the functions performed by the CAREGiver staff


    Knowledge, Skills and Abilities:

    Must understand and uphold the policies and procedures established by (Appleton Senior Care, Inc.,) d.b.a. an independently owned and operated Home Instead Senior Care franchise)
    Must demonstrate excellent oral and written communication skills and the ability to listen effectively
    Must have the ability to work independently, maintain confidentiality of information and meet deadlines
    Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
    Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
    Must demonstrate knowledge of the senior care industry
    Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
    Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
    Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
    Must present a professional appearance and demeanor
    Must have the ability to operate office equipment
    Must be patient and congenial on the telephone
    Must have computer skills and be proficient in Excel and Word
    Must have the availability to work evenings or weekends as required

    Must have the ability to perform duties in a professional office setting
    Must have the ability to work as a part of a team
    Must demonstrate excellent organizational skills

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