Are you passionate about building relationships and delivering exceptional customer service? Do you thrive in a dynamic work environment where no two days are the same? Join our team at Home Instead Senior Care® as our Office Coordinator. In this role, you'll play a pivotal part in supporting our Care Pros and ensuring smooth operations in our office. Success in this position is defined by your ability to provide outstanding customer service, communicate effectively, stay organized in a fast-paced setting, prioritize tasks, and excel as a team player. Join us in making a difference in the lives of aging adults and their families.
Objective:
As our Office Coordinator, you'll be responsible for various clerical and administrative tasks to uphold the highest standards of service for our clients.
Primary Responsibilities:
- Manage office duties to support our networking efforts, crucial for business growth.
- Welcome visitors warmly and professionally, ensuring they feel valued.
- Handle incoming calls in a friendly and knowledgeable manner, directing them to the appropriate staff.
- Assist with new client inquiries and schedule care consultations as needed
- Support the hiring process for new CAREGivers, including handling inquiries and facilitating applicants through the process.
- Process billing, including client invoices and CAREGiver payroll.
- Maintain accurate client and CAREGiver records in our operating system.
- Address client and CAREGiver concerns, escalating when necessary.
- Ensure compliance with Home Instead Senior Care standards.
- Maintain regular office attendance to fulfill job responsibilities.
- Foster open and effective communication with colleagues, CAREGivers, and clients.
- Assist with reference calls and background checks for prospective CAREGivers.
- Participate in quarterly CAREGiver meetings.
- Manage office supplies and equipment.
- Perform any other necessary functions to support office operations.
Secondary Responsibilities:
- Participate in quarterly CAREGiver meetings.
- Manage office supplies and equipment.
Education/Experience Requirements:
- High school diploma or equivalent.
- One year of relevant business experience or equivalent combination of education and work experience.
- Valid driver's license.
Home Instead Goodyear offers a supportive team environment, full benefits including health, 401k, life, dental, vision, and more. Join us by visiting our website at www.homeinstead.com/goodyearaz. Office hours are Monday to Friday, 8:30 AM to 5:00 PM.