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Objective: The Staff Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Staff Coordinator is responsible for scheduling clients and Care Professionals to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
Primary Responsibilities:
- Reflect the values of BeauCo, LLC, (d.b.a. an independently owned and operated Home Instead franchise).
- Answer incoming calls in a friendly, professional, and knowledgeable manner.
- Create and maintain client and Care Professional schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Monitor, mediate, and log all client and Care Professional activity utilizing the software system.
- Follow up with all clients and Care Professional issues to ensure their problems are resolved.
- Enter and maintain accurate client and Care Professional records in the software system.
- Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
- Follow up and communicate Care Professional and client issues to ensure problems are resolved.
- Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
- Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation.
- Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients, and family members.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Secondary Responsibilities:
- Participate as needed in all Care Professional meetings.
- Conduct Service Inquires and Care Consultations following the consultative sales process.
- Perform all other functions and responsibilities deemed necessary.
- Maintain regular attendance at the office to execute job responsibilities.
Education/Experience Requirements:
- High school graduation or the equivalent
- One year of related business experience or an equivalent combination of education and work experience may be considered.
- Must possess a valid driver’s license.
Supervisory Responsibilities:
- None
Knowledge, Skills, and Abilities:
- Must understand and uphold the policies and procedures established by BeauCo, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
- Must demonstrate effective people skills as well as sound judgment and good decision-making skills.
- Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures.
- Must have the ability to organize and prioritize daily, quarterly, monthly, and yearly work.
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients, and Care Professionals.
- Must have the ability to sit at a desk and listen effectively for extended periods of time on the telephone.
- Must present a professional appearance and demeanor.
- Must have the ability to operate office equipment.
- Must be patient and congenial on the telephone.
- Must have computer skills and be proficient in Word and Excel.
- Must have the availability to work evenings and weekends as required.
- Must have the ability to perform duties in a professional office setting.
- Must demonstrate knowledge of the senior care industry.
Must be able to successfully pass reference and background checks and pre-employment drug screening. Benefits include paid holidays, paid vacation, medical insurance and more.