We have been caring for a woman with Parkinson's disease for six and a half years, adjusting the plan as her needs progressed. That has included sit-to-stand equipment, full assists with daily sponge baths, careful attention to incontinence, and the practical support that helps her stay involved in family life.

We have helped her attend weddings and other family events across New England. Personal care here is not a fixed checklist — it is matching the right Care Pro and the right level of hands-on help so someone can keep living as fully as possible at home.

Care can often begin within 24 hours, depending on the care plan and Care Pro availability. We back that with a service guarantee — if a shift is not filled, the next one is free — plus 24/7/365 live phone support and a team of about 75 Care Pros across the South Shore.

Monthly quality assurance visits and nationwide background checks are part of how we keep care consistent after the first visit, not only at intake.

Every Care Pro holds Alzheimer's Association certification. For specialized equipment — hoyer lifts, sit-to-stand devices, shower benches, wheelchair assistance — we provide rigorous training and shadow shifts before a Care Pro begins with a client who needs that support.

Our leadership team includes a nurse with nearly ten years in home care and a former Home Instead Care Pro, so Care Pro development is led by people who have done the work themselves.

Learn more about typical rates on our Cost of Care page.

In every service we offer, success starts with matching the client's needs to the capabilities and personality of the Care Pro. Families often ask about the relevant experience of the person who will be assigned — and that question is fair.

We look at routines, interests, mobility needs, and whether someone wants continuity from familiar faces. Long-tenure Care Pros on our South Shore team make that matching easier because we know who works well with what kind of household.