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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Susan A. Miller, Owner

Susan A. Miller, Owner

It's been said that when God closes one door, He opens another. Susan's history with Home Instead Senior Care is a perfect example of that. Her mother, Lynne Fagan, was a long-time senior care advocate and nursing home owner who realized that many of her residents could be happier and healthier remaining in their own homes with a bit of support. Her research led her to purchase the Home Instead Senior Care franchise for Volusia County. Sadly, she passed away prematurely in 2002 which led to Susan becoming involved in the Home Instead mission.

The stories and experiences of the seniors and CAREGivers of Home Instead have brought inspiration and joy to her life. Susan is dedicated to improving the lives of all she meets and works to cultivate a positive, energetic environment for her staff and clients. She feels privileged to know and work with a diverse team with a common goal - to change the fear of aging to hope and to change the isolation of the senior experience to one that includes the comfort of companionship.

The culture of respect and love created by her Home Instead team is a beautiful example of care for seniors in our community.

Theresa M. Smith, Office Manager/Administrator

Theresa M. Smith, Office Manager/Administrator

Theresa is a natural fit for Home Instead Senior Care. Experience in the nursing home industry has given her a tremendous background in caring for seniors but even more than that, Theresa truly cares about seniors and their families and uses her experience to put everyone at ease.

Theresa has many, many stories to tell about how her work has made a difference in the lives of others. Some of her favorite stories revolve around how she and the staff of Home Instead have been able to create peace of mind for families that live far from their senior.

In particular, a daughter called Home Instead from California about arranging care for her father in Florida. Her dad was beginning to show the signs of Alzheimer's disease and having balance and continence issues which created unease and worry about his safety. Theresa was able to find a CAREGiver that was a perfect match (they were both musicians, and he had not lost his musical abilities). With a compatible companion to see to her dad's everyday needs and regular communication from Theresa, the daughter was able to rest easy that her dad was in capable, caring hands.

"This is the wonderful part about my job", Theresa says, "special CAREGivers can create peace and hope for seniors and their families and make the winding down of a life a memorable and positive experience".

Traci Jones, RN/Community Educator

Traci Jones, RN/Community Educator

Traci joined the Home Instead Senior Care Team in October 2017 as the Community Educator. She started her nursing career in 1988 as an ICU/Cardiac nurse. In 1991, she was introduced to the field of Home Healthcare, where she found her professional calling, in caring for seniors in the comfort of their home. She sees how rewarding it is to have the privilege of providing compassionate care, while educating seniors and their family members how to manage their chronic or degenerative health conditions to improve quality of life, and help them remain safely independent in the comfort of their home.

Traci has lived in Volusia County most of her life. She married her high school sweetheart 29 years ago, has four children and five precious grandchildren whom she loves and adores! The newest addition to her family is her Goldendoodle, Tucker. Traci's faith in God and her loving family mean the world to her. She enjoys spending time with her family & friends, reading, bike riding and snuggling with her sweet grandbabies!

As a teenager, Traci and her family where blessed to be able to care for her Great-Grandmother who was diagnosed with Alzheimer's Disease. As a young teenager, Traci learned the value in having family support who worked together as a team in providing full-time care for their aging loved one. "Caring for a loved one with Alzheimer's or other related Dementias is a lot of work and as the disease progresses the care can become even more challenging." Traci believes it takes "a village" to give the care that our aging loved ones need and deserve, as well as the respite each family caregiver needs throughout the care. She feels Home Instead Senior Care plays a vital role in helping families with the care of their aging loved ones.

"I am honored to be a part of Home Instead's caring and compassionate team. Home Instead's team approach and excellent care by our CAREGivers allows us to be a big part of enriching the lives of our aging seniors through quality care, support and the much needed respite for families throughout Volusia County."

Pam Maron, Client Care Coordinator

Pam Maron, Client Care Coordinator

​Pam has described her position as Client Care Coordinator with Home Instead Senior Care as her "dream job". She has had extensive experience with seniors in assisted living facilities and senior communities, but has truly found her niche helping seniors remain safely and independently in their homes.

As a young girl, Pam cherished the time spent with her grandmother who lived with her family. The rich relationship and memories that her grandmother blessed her with has created a life-long passion for serving seniors.

One of Pam's main duties is quality assurance. She visits clients in their homes to discuss their changing needs and the performance of their CAREGivers. Pam has been amazed and humbled at the depth of the relationships between Home Instead CAREGivers and their clients. Statements such as "My CAREGiver is like a daughter to me" from a client and "your CAREGiver has enhanced, nourished and prolonged my mother's life - we can't thank you enough" from a son brings to life the meaning and joy that relationships create in the hearts of each and every one of us.

Kim Runk, Client Care Coordinator

Kim Runk, Client Care Coordinator

“I’m not sure if this job was created for me, or if I was created for this job.” Obviously, Kim loves her role as Client Care Coordinator at Home Instead Senior Care! She truly enjoys seeing her clients bloom under the care of their CAREGivers and her own watchful eye. Kim has seen many isolated seniors gain a whole new world of opportunity and activity with the support and relationships that are created when that perfect match of CAREGiver and senior happens!

As a part of the sandwich generation – raising children and helping an aging parent – Kim sees firsthand what families encounter in trying to manage their days. She relocated to Florida to be close and available to her mom after her father passed away from frontal lobe dementia. Her son is attending college here in Daytona and her daughter is out-of-state. She came to us from a sister Home Instead Senior Care office in Pennsylvania, where she also served as Client Care Coordinator. Kim also has a background in counseling and assisting people going through major life transitions.

Kim finds the reward of her hard work in seeing her father’s generation aging, with dignity, in their own homes with the comfort and hope found in a supportive relationship with their families and CAREGiver.

Milissa Davis, Staffing Coordinator

Milissa Davis, Client Care Coordinator

Hi, I’m Milissa Davis. My husband and I moved to the Volusia County area in 1997 and began our family. I stayed at home with my children for 10 years. During this time, I spent time assisting the elderly in my church. When it was time for me to restart my career, I knew I wanted to work with the elderly.

After spending the last decade working with seniors and veterans in Volusia County I understand the importance of providing reliable, professional, compassionate care to keep our seniors in their home.

I am aligned with the mission of Home Instead Senior Care and am excited to work with such an amazing team!!

When not at work I can be found enjoying time with my wonderful husband and children.

Kristi Miller, Projects Coordinator

Kristi Miller, Projects Coordinator

Kristi is a unique and eccentric addition to our office and adds a lot of fun and energy to the team. Her family has long been involved in helping seniors – her grandmother owned a nursing home and founded this Home Instead office. Kristi’s hobbies include dressing up in strange costumes, and travelling in her 1994 camper van which she uses to camp at music festivals and off-grid.

Kristi is a long time resident of the Daytona Beach area, having been born here and attending Spruce Creek High School. She aspires to one day create her own off-grid intentional community in the middle of the mountains. Kristi is the Special Projects Coordinator and wears many hats in the office. She tackles projects ranging from organizing events in the community, to CAREGiver appreciation efforts, developing and rolling out new ideas and technology, and putting her creative talents to their best use.

Linda Dixon, Community Representative

Linda Dixon, Community Representative

Linda Dixon was born and raised in a small town north of Syracuse, New York, and moved to Florida with her husband, Hal, in 1987. Linda’s 25 years of experience includes working in skilled nursing, home health, assisted living, and independent living; undoubtedly Linda’s true passion lies in working with seniors. Linda is currently employed with Home Instead Senior Care of Volusia County, where she is able to provide seniors and their families with solutions that allow for dignity and respect throughout the aging process. In her spare time Linda enjoys playing golf, walking on the beach, and enjoying time with her family.

Brad Lackey, Community Service Representative

Brad Lackey, Community Service Representative

Brad Lackey, Community Service Representative, comes to Home Instead Senior Care after spending thirty years in media marketing. A native of Michigan, Brad has had the good fortune of having lived all over the United States. Having resided on the East-coast, the West-coast, the Midwest and the Deep South Brad has gained a unique perspective in what matters in people lives and what it takes to move from acquittance to trusted advisor.

Brad holds a Bachelor’s Degree in Economics and Finance from Ferris State University. Brad has worked in marketing management positions with several organizations and brings extensive knowledge to the Home Instead Senior Care team as it relates to meeting the needs of others and bridging the gaps between problems and solutions.

Brad has lived in Volusia County for over 8 years and both of his daughters, Christina and Katy, are thriving members of the local community. Harley, his 80 lbs. Labrador Retriever also considers himself an essential part of any place he goes. In the recent past Brad witnessed the decline of his father and learned firsthand the importance of quality care. “My father always was, and always will be, my hero. To watch the changes he experienced later in life was deeply emotional and it gave me a true insight into the ageing process and how it can effect a family.” “Now, working with Home Instead Senior Care, I have the opportunity to touch the lives of others as many did during my father’s change.”

Christine Zahornacky, Recruitment and Engagement Coordinator

Christine Zahornacky, Recruitment and Engagement Coordinator

"I have so many wonderful memories of my Great Grandmother and my Grandma and Grandpap! Spending time at their home for Sunday dinners and having sleep-overs with Grandma and getting up and helping with breakfast. Working here at Home Instead Senior Care, hopefully, will give that one person, just one more memory, of spending time with the elderly memebers of their family."

"There is so much that we can learn, just by talking to and listening to the senior members of our family. Working at Home Instead has given me the opportunity to help families keep their parents and grandparents with them at home, instead of a facility, for a little while longer!"

Christine has worked in the customer service profession for her entire career. At the age of 17 years, Christine's first job was as a server for Pizza Hut. In this position, she was in contact with people of all ages. Years later, Christine worked for an Olan Mills Photography Studio as a photographer. Again, all ages would come through the door, but the emphasis was on the children and documenting their "growing-up". Christine continued with her photography career when she became a wedding photographer. For 15 years she captured the smiles and tears that happen during this happy occasion. Again, Christine worked with all ages trying to capture the perfect family portraits. It's a natural progression to be working with the senior population now. To have the opportunity to give familied a few more years with mom and dad in the home....making one more memory, taking one more pictures and giving one more hug.

Sarah Holliday, Service Manager

Sarah Holliday, Service Manager

I am a native New Yorker. I moved here to Florida 18 years ago. I met my husband here and we have a beautiful daughter. One of my first jobs in New York was a CNA for a ALF. I loved working with the residents at the facility. I worked the Dementia ward so I am really familiar with what caregivers do for our client's. I moved here when my father became sick and needed help with housework and personal care. While taking care of my father I had decided to go back to school and get my Law degree but I found myself really missing working on personal level with our seniors. I was very happy when offered a chance to come work for HISC and have the chance to help our seniors again.

Laura Kelly, Staffing Coordinator

Laura Kelly, Staffing Coordinator

Hi! I am Laura. I am a mother of 4 amazing children and 2 equally amazing grandchildren.

I have lived in the state of Florida off and on for many years and recently moved back to Florida to be closer to my family.

I have had the honor of taking care of our seniors and Vetrans for a great many years and recently moved into the office setting and absolutely love it . I do not consider what I do a "job". Bringing compassion, dignity, respect and love to our seniors is a passion and I am thrilled to be a part of Home Instead Family!

When I am not at work I enjoy cooking, photography, nature, crafts, music, my ferret Kilo and anything Batman.

katy l 2021 final

Katy Lackey, Scheduling Coordinator

Hi, my name is Katy! I grew up all over the country until 2010 when my father saw an opportunity to live closer to our aging family. I've been happy to call Florida "home" ever since. Aside from a few years spent at FSU getting my B.S. in Psychology, I have spent most of the past decade here in Volusia County and am very excited to now be serving our county's seniors. I joined the Home Instead family after spending the last two years as a stay at home mom. In my free time I enjoy going to the beach or exploring new places with my daughter, reading, sewing, and anything that involves history.

Lyssa Baca, Administrative Assistant

Lyssa Baca, Administrative Assistant

Hi. I’m Lyssa Baca! I am native to the beautiful state of Colorado and had just recently moved to Port Orange Florida in 2018. I have 2 beautiful kids, an amazing husband and 1 wonderful step daughter.

My love for elders started when I was 17 Years old. I started out volunteering in a nursing home and my love for the Geriatrics field grew very quickly from there. I have now been in the Geriatrics field going on 15 years. My experience goes from basic care all the way up to Alzheimer’s/Dementia care.

I am a veteran of the United States Marine Corps as I decided to enlist right out of High School which as you could imagine did not make my mom very happy. I was a Sous Chef for 3 years so I do love to cook. My hobbies are singing and photography. I love interacting with people and making people laugh. I LOVE dancing and hope to take up Salsa dancing lessons here soon. I also enjoy being with family and staying fit.

I am very excited to have taken on a new position here at Home Instead as a Receptionist and am very excited about getting to meet all the wonderful people that come through the door as well as join our company whether staff or client.

Nicole Soto, Human Resources Administrative Assistant

Nicole Soto, Human Resources Administrative Assistant

Hi! My name is Nicole. I was born and raised in Ocala, FL and moved to Volusia County when I was 15 years old. I grew up working in the Hospitality Industry and decided it was time for a change. Watching my mother working as a CNA and then in Hospice Care has made me realize how important working with our seniors is. I was then lucky enough to find a new home with Home Instead and I can't wait to grow here!

As for my personal life, I have a wonderful husband named, Edgar and after 12 years of trying to start a family, we were given our miracle baby. Edgar Alonso Jr was born in April 2020. I call him Alonso and dad calls him EJ. We also have 4 dogs and 2 geckos. We are huge supporters of Orlando City Soccer Club (borderline obsessive) and we attend all the home matches and we do like to travel to another state for one away game a year. I also enjoy reading, music and spending time with my mother.

kaitlyn mackay

Kaitlyn Mackay, Office Coordinator

Kaitlyn was born in California but considers herself a Florida native as she grew up in the area. She is a graduate of Seabreeze High School in Daytona Beach and currently lives in West Volusia with her husband and their 2 young children. Kaitlyn graduated from the University of Central Florida Rosen College of Hospitality Management with a BS in Event Management. Kaitlyn spent the last 7 years in the insurance industry but was ready for a change after the birth of her 2nd child.

On the weekends, Kaitlyn enjoys days on the boat with her growing family and going to "The Island" and Silver Glen Springs. She also enjoys outdoor activities, reading, and most of all - being a mom to her littles..

Her family has long been involved in helping seniors – her grandmother owned a local nursing home and founded this Home Instead office. Kaitlyn is excited to join the Home Instead team!

tanessa maddox

Tanessa Maddox, Recruitment Coordinator

Tanessa brings a strong background and a big heart to her role as CAREGiver Recruiter.  Having worked as a CNA, Home Health Aide, and in Hospice, as well as caring for her own grandmother, she understands both the family and professional side to In-Home Care.  She remembers from her CAREGiving days looking over nostalgic photos with her client from their glory days, and seeing their eyes light up as they shared the story behind each photo--reliving those moments where life was simple, and time stood still.  Tanessa know what it takes to care for a client as if they were your own loved one and can sense in others the level of compassion and understanding it takes to be an excellent CAREGiver.  She puts this talent to good use by finding only the best of the best CAREGivers in Volusia County and bringing them into our Home Instead family.

Tanessa is a Florida native, born and raised.  In her spare time, she enjoys spending time with family.

jennifer williams

Jennifer Williams, Scheduling Coordinator

Hi, I am Jennifer Williams I was born and raised in Northern Virginia.  After I had my children, I moved to the southern Outer Banks of North Carolina where I raised my family.  During my time in North Carolina, I was a CNA for a Nursing and Rehabilitation home for 2 years.  I eventually found a company that cared for clients at home which I loved and began a new career.  I moved to Volusia County in 2016 and just love the area and the people.  I have tried other employment options, but nothing compares to being able to help someone stay and be happy where they are most comfortable “at home”.  I look forward to growing with Home Instead and continue to help people stay in their own homes.

As a long time advocate of seniors and owner of a local nursing home, Lynne Fagan saw first-hand that supporting seniors in maintaining their safety and independence in their own homes was the most graceful way to age. Lynne’s passion for seniors fueled her desire to make a difference in their lives. She worked with the Florida Legislature to bring about significant nursing home reform and to draw attention to senior issues.

She became one of the early supporters of the mission of Home Instead Senior Care and purchased the Volusia County franchise in 1995. Lynne worked tirelessly to bring the business from a single employee to a thriving enterprise to serve the seniors of Volusia County.

Lynne passed away in 2002, and her daughter, Susan Miller took the reins of Home Instead Senior Care. She has internalized her mother’s passion for serving the elderly and brings her own business experience to the table. The office serves as a resource for those families looking to create a meaningful and supportive experience for their seniors as they age. The goal, of course, is to help seniors and their families cope with the challenges of aging. More specifically, to help seniors stay “home instead” rather than move to a more restrictive environment.

The office currently employs more than 200 full- and part-time employees and is recognized as a high performing office in the areas of client and employee satisfaction.

Our Home Instead Senior Care franchise owners possess a heartfelt desire to work with seniors in their community. It's the reason why they were chosen to serve seniors and their families.

When you're ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Family taking photo with grandmother and dog


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