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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Northborough, MA.

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community
About Us
Meet Our Home Care Team
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Angela Brunson Bartlett - General Manager

Angela Brunson Bartlett, General Manager, joined the Home Instead team in 2002. She leads our organization’s care initiatives and manages our daily operations. With a degree in Sociology, Angela works with community and industry partners to promote the importance of client-centric nonmedical care.  Angela enjoys traveling, gardening, and photographing bugs. If you have questions regarding the type of care you are receiving or how we can better serve you and your family, Angela can help. She can be reached at Angela.Bartlett@homeinstead.com.

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Brenda Orellana - Billing and Payroll Coordinator

Brenda Orellana, Billing and Payroll Coordinator, joined Home Instead in February 2020 as a Care Pro. Brenda’s experience in medical billing and bookkeeping was a perfect fit for our administrative team. Brenda is responsible for client invoicing and Care Pro payroll. Brenda enjoys spending time with her family and loves to camp. The ocean is her “happy place”. If you have any questions regarding your invoice or your long-term care benefits, or you are a Care Pro with a payroll question, Brenda can help. She can be reached at Brenda.Orellana@homeinstead.com.

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Kelley Gallo - Home Care Consultant

Kelley Gallo, Home Care Consultant, joined the Home Instead team in 2020 as a Care Pro, after many years of business-to- business marketing and consultative sales experience. Kelley assists all potential new clients and their families, helping to educate them on our services and being a resource for care solutions. Kelley works with community partners to develop a network of likeminded companies focused on high-quality client care. Kelley enjoys reading mystery novels and playing tennis. If you, or someone you know, is interested in learning more about Home Instead’s services, or if you would like to become a trusted referral source for Home Instead, you can reach Kelley at Kelley.Gallo@Homeinstead.com.

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Deborah Potty - LPN - Clinical Client Care Manager

Deborah Potty, LPN, Clinical Client Care Manager, came to Home Instead in 2009 after 35+ years of nursing experience in acute care hospital settings and a strong background in orthopedics. Deb conducts initial client assessments and develops plans of care to ensure the best outcomes for our clients and their families. Additionally, Deb supervises our Personal Care Team and performs Quality Assurance checks ins. Deb is an avid reader and loves the beach. If you have questions about your Care Plan, your Care Pro, or need additional resources in the community, Deb can be reached at Deborah.Potty@homeinstead.com.

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Amanda Williams - Director of Recruitment & Engagement

Amanda Williams, Director of Recruitment and Retention, joined Home Instead as a Client Care Manager in 2014. She was promoted to her current position in September 2018 after completing her Master's degree in Healthcare Administration. She works to recruit, screen, hire and retain the highest-quality Care Pros. Amanda enjoys traveling and is a cheerleading coach for teens. If you would like to a refer a friend or have any Human Resource or training questions, Amanda can be reached at Amanda.Williams@homeinstead.com.

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Ann Mazzola - RN - Nurse Educator

Ann Mazzola, RN, joined us in 2012 after a career in health education. As our Clinical Nurse Educator and Care Manager, Ann teaches our Personal Care Homemaker course as well as other clinical skills classes, and conducts Companion and Personal Care Assessments. With her degree in Health Education, Ann is also actively engaged in community outreach and conducts informational seminars on aging, nutrition and other health-related topics. Ann is a voracious reader and loves working out and playing the piano and guitar. If you have questions about the training we provide to our Care Pros or need additional resources in the community, Ann can be reached at Ann.Mazzola@homeinstead.com.

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Kathy Pashapour - Director of Client Care Management

Kathryn Pashapour, Director of Client Care Management, came to Home Instead in August of 2016 with 25+ years of accounting and management experience. Kathy is the lead Client Care Manager, ensuring that clients are receiving the highest quality of care and, as their needs change, Kathy ensures all of Home Instead’s resources are engaged and available to help. Kathy loves watching movies, gardening, hanging out at the beach and playing with her pets. If you have questions regarding the Client/Care Pro “fit”, care needs, schedule changes, or Care Pro feedback, you can reach her at Kathryn.Pashapour@homeinstead.com.

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Lisa Johnson - Senior Client Care Manager

Lisa Johnson, Senior Client Care Manager, joined Home Instead in November 2018 as a Care Pro with many years of experience caring for seniors. Lisa’s willingness to jump in and help proved to be invaluable assets. Lisa assists with the placement and supervision of the Care Pros for both Personal Care and Companion clients. She is responsible for the overall case management and communication between client, Care Pro, and family. Lisa enjoys learning about the history of America’s small towns. If you have questions regarding schedule changes, Lisa can be reached at Lisa.Johnson@homeinstead.com.

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Kristin Brown - Assistant Client Care Manger

Kristin Brown, Assistant Client Care Manger, joined Home Instead in 2022 as a Care Pro, and moved into her current role in 2023. Her CNA experience made her an invaluable asset to our team. Kristin assists with the placement and supervision of the Care Pros for both Personal Care and Companion clients. She is responsible for the overall case management and communication between client, Care Pro, and family. Kristin reading, crocheting, and scenic drives. If you have questions regarding schedule changes Kristin can be reached at Kristin.Brown@homeinstead.com.

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Christine Wilcox, Client Care Coordinator

Christine Wilcox, Client Care Coordinator, joined Home Instead in July 2023 with over 15 years’ experience in the senior care industry. Christine’s experience as a memory care director has given her an in depth understanding of the unique needs of seniors with dementia related conditions. Christine conducts initial client assessments and develops plans of care to ensure the best outcomes for our clients and their families. Additionally, Christine performs Quality Assurance checks ins to ensure we are providing the best care for our clients and training for our Care Pros. Christine loves interior design, art and has a passion for travel. If you have questions about your Care Plan, your Care Pro, or need additional resources in the community, Christine can be reached at Christine.Wilcox@homeinstead.com.

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Arsh Rustogi, Home Care Liaison

Arsh Rustogi, Home Care Liaison, joined Home Instead in August 2022. Arsh’s background is in accounting. In High School, he volunteered as a companion at an assisted living facility; an experience that left an indelible impression on him. His easy going and charismatic style makes him the perfect ambassador for Home Instead. His community outreach helps others to learn about the rewards of caregiving and the essential services Home Instead can offer our clients and client families. When not racing cars, you might find Arsh at the local boxing ring. Arsh can be reached at Arsh.Rustogi@homeinstead.com.

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Edward Andrews - Business Development Associate

Edward Andrews, Business Development Associate, joined the Home Instead team in February 2024. With over twenty years of experience in the medical field, Ed has a deep understanding of assisting senior populations to find the right resource for their needs. His transition to the non-medical industry began with a role connecting families to caregiving resources. In his current role at Home Instead, Ed is dedicated to developing community relationships and educating potential partners about the value of non-medical care and the services offered by Home Instead. Outside of work, you’ll find Ed exploring New England in his beloved sports car and cooking for family gatherings. If you would like to become a community partner with Home Instead or learn more about our services, you can reach Ed at Edward.Andrews@homeinstead.com.

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Our Team

Your Home Instead team in Northborough, MA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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