Greater Worcester County and MetroWest (Change Location)

Latest Reviews & Testimonials

It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.

Read what other families in Northborough, MA have to say about Home Instead!

HI BRAND OCT20 112A8424 LT
March 11, 2024
5-Star Review - By Tammy P.

Working in the senior care industry, I was very picky with who I would choose for my Mom's care assistance after she had a very difficult spinal surgery. All I can say is their service, care, and dependability were nothing short of perfect. I told my Mom I was going to write a review and I asked her if she would choose one care-giver that stood out. She replied "oh, I can't choose just one, they were all incredible and if and when I need services again, I wouldn't go with anyone else." In fact, she has a good friend in need of home care, and she provided them with Home Instead's contact information. Thank you to everyone from Management and Administration to the individual caregivers. We appreciate you.

March 6, 2024
5-Star Review - By Christina S.

Home Instead has given outstanding care to my Aunt over the past few years. She has had exceptional caregivers who truly treasure her company and have her best care at heart. Our family appreciates their flexibility increasing or decreasing care, when needed. I would especially like to thank Kirsten and Monique who really connected with Betty and went above and beyond for her.

February 29, 2024
5-Star Review - By Kathleen C.

Our care professional has become part of our family. She has never missed a day of work in two years and always shows up on time. Donna is kind, caring and helpful in every way. We couldn't ask for a better caregiver.

February 27, 2024
5-Star Review - By Arlene A.

Mary Miller is fantastic!! I’ll keep her!!

February 12, 2024
5-Star Review - By Jac

Been with Home Instead since Mom's discharge from a care facility for a fall. She and Vicki (home health caregiver) clicked from day one! Mom says Vicki is calm, pleasant and good company. Vicki does what Mom asks of her with a smile. "Very glad she is here!" Although some COVID protocols modified over time, in consideration of Mom's concerns, Vicki continues to wear mask and use gloves. Mom lives independently, so Vicki is a great peace of mind for Mom and her family. Thank you!

February 9, 2024
5-Star Review - By Christopher W.

We used Home Instead to take care of our mother for 2+ plus years, and really appreciated the caregiver's compassion and attention given to our mom, and peace of mind to us. Thank you especially to Sylvia and Vicki!

February 5, 2024
5-Star Review - By Courtney A.

We have been using Home Instead for a few years for my mother. We are so happy with them. They really do their best at finding the right care giver for each client. My mother has been so lucky to have Sandra for the past few years. Sandra’s wonderful with my mother, getting her food, bathed and dressed and playing games with her. Sandra has become a part of our family! We love her!!

January 28, 2024
5-Star Review - By Utopia4U2

Chrissy provided the best service we could wish for.

January 26, 2024
5-Star Review - By Corinne K.

The 5 stars are not for Home Instead but are for one particular Care Pro - Donna Valle. Donna is professional, knowledgeable, and anticipates appropriately the needs of her client. Her personable approach to her job is very much appreciated. Donna is phenomenal and is without a doubt one of the best Care Pros at Home Instead. I don’t know how I would have been able to manage without her. I look forward to every day she is here…

January 4, 2024
5-Star Review - By Susan O.

After fifteen months of Home Instead services, and over three months of assisted living, my parents are now back in their own home, trying out live-in care.

We wanted to let you know that we appreciate everything that the Home Instead staff did over the past fifteen months to maintain and enhance the quality of my parents’ life. Both Home Instead’s direct caregivers and your support staff in the office have been wonderful: providing consistent quality care for my parents, and great flexibility as their circumstances changed from month to month and from week to week.

We are especially appreciative of the outstanding care provided by Rosemary. For fifteen months she faithfully saw my parents every Monday and Friday morning. They quickly began to look forward to her visits, and she developed a wonderful rapport with them. In her work, She was efficient and professional, but even more important to us, she was compassionate and loving toward my parents. More than once she recognized a problem, alerted us, and then stayed longer, when necessary, to make sure my parents were safe.

We cannot say enough good things about Rosemary. Home Instead is lucky to have her as one of your caretakers. And we consider ourselves very lucky to have had her services—and her friendship—for the past fifteen months.

December 29, 2023
5-Star Review - By Liza C.

My sisters and I quickly decided to bring our mother (97) to her own home when she came under hospice care. Home Instead came highly recommended and we gave them the impossible task of providing 24/7 coverage starting the next day. Home Instead provided competent staff from that next day on. Because our need was so immediate, we had many nursing assistants to cover all the hours. Some were better than others but most provided a level of care beyond the job description. They treated her with respect, talking with her, appreciating her humor and making every effort to provide comfort under difficult circumstances. My mother’s care required two people and most of the time one of my sisters or I was there but we left overnight and trusted her care with the staff provided by Home Instead.

December 11, 2023
5-Star Review - By Joseph S.

Home Instead aides were very supportive and helpful as my sister navigated her life at home while dealing with progressive dementia. Chris, in particular, put in a great deal of extra effort to make sure that all of my sister’s needs were met and that she was as happy and comfortable as her situation would allow.

November 30, 2023
5-Star Review - By Gayle C.

Denise is an Excellent Caregiver. My husband needs help from 7 am to 10 am. Denise helps him getting out of bed, sponge bath and very special breakfasts. She is kind and gentle. She gives us joy and always keeps us smiling. We truly appreciate Denise's help and caring.

November 28, 2023
5 star rating - By Bob & Pat Y.

We were very pleased with the care my husband received from Home Instead. Liz was a delight and was very helpful, from cleaning up and doing laundry to making lunches. We are very grateful and highly recommend your services.

November 16, 2023
5 star rating - By Bill K.

Very dependable, pleasant, willing to help in any way she can. Follows directions, special help

October 16, 2023
4 star rating - By Sue P.

We were very happy with the kind, caring and compassionate care our mom received though the Home Instead service. Nitza, in particular, did a super job making her feel comfortable and cared for. Thank you to the whole Home Instead team for your support.

October 13, 2023
- By Cathy A.

Pairing with Home Instead was the right decision for our 93 year old mother and our family. The communication from all of the administrative personnel has consistently demonstrated a true team effort to meet my mom's ongoing needs and keep her safe in her home. Naquita has provided quality care and demonstrated patience and genuine concern for my mom's well being. She has treated mom with great respect and helped her to hold on to her diminishing sense of independence.

Finding quality in home care is a challenge. Home Instead goes the extra mile to help match their clients to their care providers. My family thanks all of you for the wonderful experience you've provided for our mom.

September 15, 2023
- By William

Home Instead worked with us every step of the way in a very difficult situation. Elderly parents living at home of 70+ years not really thinking they needed help and the "children" not living close by. One with dementia who can be quite difficult but Home Instead matched her with Liz who turned out to be a perfect fit and was able to keep us tuned in to what was happening at home & alert us when there were issues. We have now moved our parents to assisted living but if circumstances change, we would contact Home Instead again and hopefully Liz would be available! The folks really enjoyed her and her help!

May 31, 2023
- By Viviane S.

My mom had a surgery and needed some help. Communication with the office was easy and they made sure to follow up and to confirm we are happy with the service. The caregivers were kind and caring and on time.

April 8, 2023
- By Ryan

Took care of my grandmother, 5 stars, she loved it and all the nice staff.

March 31, 2023
- By Jennifer B.

Mona came to my house after my recent surgery to clean up and straighten out my house. She did a fantastic job and had my place sparkling clean in no time! With so many restrictions from surgery, I don’t know what I would have done without Home Instead to come help me out!

February 21, 2023
- By J.

Home Instead was top notch! They were professional, compassionate and treated my mom with care, respect and dignity. Would highly recommend them again and again.

February 9, 2023
- By Colin S.

Its important to know that Rachel H. of Home Instead has provided overwhelmingly excellent care for my wife now for well over a year. You know and feel that Amy Gail, my wife, is in the best of care with Rachel. She is a warm person who anticipates Amy’s every need. From food prep to grocery shopping to bathing and more, Rachel H. gives Amy the best care that she has ever encountered. We can’t say enough about this fine individual who not only provides care but truly cares. Thank you Home Instead and especially Rachel H.

January 30, 2023
- By Marie C.

My mother received exceptional care from her caregivers - Denise and Rachel. Both of them treated her like their own mother and went above and beyond to assist my mother with her daily needs. Denise and Rachel put a smile on my mothers face with their positivity and kindness.

January 28, 2023
- By Rev. Marilyn W.

My sincere and heartfelt appreciation for all that Home Instead has done for the care of my elderly father. Home Health Companion ,Jennifer, has become a beloved part of our family structure, so to speak. My Dad very much benefited from Jennifer's care and attention. We cannot say enough good things about the services we received from Jennifer. I was able to leave the home to work fully secure in the thought that my Dad was being well looked after. Her attention to detail, etc. for providing supportive care was outstanding. You have a very valued employee in Jennifer's abilities and work ethic. I do not know what we would have done without her. Dad will miss her presence in his life, as he now will be in long term care. Please find a way to give tribute to Jennifer for her dedication and attention to detail in the life of a client. We will miss her presence in our lives. She was simply outstanding! Based on her work I would highly recommend Home Instead to those in my life. She represented the agency very, very well.

January 26, 2023
- By Deborah P.

My daughter, Noelle, loves Denise. Noelle is non verbal and finds Denise very engaging and entertaining for the three hours. Noelle spontaneously gave her a hug. Denise has a bubbly personality and sings beautifully. They have a strong connection!. She is phenomenal!

January 24, 2023
- By Linda D.

My mom loved all the caregivers that allowed her to stay in her own home a little longer! She was (and is!) especially attached to Denise who treated her like she was her own mom. My family truly appreciates the quality care and compassion she was shown.

January 24, 2023
- By Carrie G.

We love our PCA - Denise. She has been exceptional for my father and for my family. While I have raised 5 kids in my time taking care of an elderly parent is far different and he is only 1! She is timely, extremely pleasant and exciting to be around. Her attention to my fathers needs she goes above and beyond. We are all very grateful for her!

November 10, 2022
5-star review - By Jodi C.

Home Instead made a few visits to my loved one post joint replacement surgery. Everyone was super nice and the help was greatly appreciated by our family. We strongly recommend them.

November 10, 2022
5-star review - By Deb G.

The whole team was very communicative, which made it easier for me, my siblings, and my dad to be well informed in this busy world. The caregivers that were sent were friendly, and my dad was happy with each one. My dad told me he was teaching one of the gentlemen about stocks...which was my dad's passion...perhaps my dad's knowledge will be passed down to others for their benefit.

October 31, 2022
5-star review - By E. Marie H.

What can I say? This firm is outstanding! I needed to line up 24/7 care for my mother coming out of the hospital in less than 24 hours. I spoke with Kelley Gallo and she was wonderful and so supportive. She sent a nurse (Karen) to do intake in a couple hours and care began almost immediately thereafter. I can't say enough good things about this firm and the people working there. They are truly a blessing and I highly recommend them. Fantastic in every way!

October 6, 2022
5-star review - By Gail L.

We used Home Instead for 6 months while my dad was ill. We were so happy to have quality, dependable help. Our main care giver became part of the family. Going with an agency like Home Instead meant that we had coverage for all needed times - as opposed to an independent person who could get sick or be traveling. The entire team was always available and very helpful. Highly recommend.

September 26, 2022
5-star review - By Andi K.

Very pleased with the services my mother received after shoulder surgery. The staff worked with us regarding visit times and all people sent to the house were friendly and helpful. Their being there gave me piece of mind, knowing she was in good hands. Thank you again!!!

August 4, 2022
5-star review - By Michaela P.

Home Instead is always my first call! I work in skilled home health care and when a person needs private duty I know I have a trusted agency to recommend. I always receive positive feedback from both our patients and family members. The Home Instead team is a pleasure to work with :)

July 26, 2022
5-star review - By Beth J.

I just wanted to let you know what an amazing job Donna Valle did with my mother on Sunday morning, July 24. As you know, Mom insisted on sleeping through Donna’s shift and I so appreciated that she didn’t leave her like that. She knew mom needed a shower, a change of clothes and disposable, and some food, and she got mom to do all of this while maintaining a composed and agreeable manner. She was particularly effective with mom who can be very challenging on these things. And she communicated beautifully with me. Thank you for sending her and I sure hope she comes again.

May 19, 2022
5-star review - By Scott B.

I work in the Home Care business and when we transition a patient to private duty home care. Home Instead is always our first call. Nothing but positive feedback from our patients and family members.

August 16, 2021
5-star review - By Mary Beth S.

My mom has been using Home Instead for the past two months. We wanted to help her stay in her condo as long as possible. Not having someone with her on the weekend was beginning to give us some worries.

Home Instead hooked her up with two wonderful care givers who come on the weekends to be with mom. Mom is very happy with her new companions. She enjoys their company and has learned to let them help her out.

Mom gets out with her care givers, they go to church, grab a pizza, and gets in some walks; along with help with her meals and laundry.

We have noticed that mom has more confidence and she looks forward to having her companions on the weekends. As a family, we are very thankful for Home Instead and their care givers.

July 16, 2021
5-star review - By Deborah M.

We are new clients to Home Instead. I am the primary caregiver for my partner who has dementia, and was in need of services. Every step of the way has been so positive. From my initial call to Home Instead, to meeting with Mary and figuring out a care plan, to the aid that stays with him at our home. I can leave for a few hours and feel very assured he is well taken care of. If you are considering home health care, I recommend reaching out to the Home Instead team.

June 13, 2021
5-star review - By Jean S.

When the Covid 19 pandemic started, my daughter was very concerned about my risk of exposure and she did not want me to go grocery shopping. She contracted with Home Instead for weekly grocery shopping assistance. Home Instead assigned MaryAnn to help me. I emailed her a shopping list each week and she shopped for me.

MaryAnn is a very caring, responsible woman. She went out of her way to try to fulfil my list each week. She was so helpful and my stress level was greatly reduced. Mary Ann and I developed a friendly, trusting relationship over the past year. She is a definite asset to Home Instead. Based on my experience, I would not hesitate to contact Home Instead if I have any needs in the future. Thank You.

June 6, 2021
5-star review - By Andrew H.

My Mom has been receiving home care from Home Instead for a couple years now, and Lily has done an excellent job. She adapts her schedule to whatever my Mom needs, for example coming early if necessary to get to a doctor's appointment. Without Lily, my Mom would surely not be at home now.

June 9, 2021
5-star review - By Courtney A.

Home Instead has been such a relief to me about care and company for my mother! I want to thank Home Instead and my mothers two care givers, who have been “so awesome” with my mom, Sandy and Marcy!!!! Such great communication with writing everything down. We love you!!

May 13, 2021
5-star review - By Erik Y.

We had two great care givers for a week. My mom (80) loved both care givers, they were polite, friendly, and took great care of my mom after a hospital stay for knee surgery. I plan on using them again.

March 26, 2021
5-star review - By Cindy L.

I can always depend on Home Instead to take great care of my mother and to keep me informed of any changes in her regular routine. With their help, my mom can continue to live at home.

February 24, 2021
5-star review - By Charlene G.

We are so impressed with our Care Giver. She is lovely, reliable and most helpful to our parents. HI continues to keep in touch to be sure we are happy with their level of service.

December 16, 2020
5-star review - By Charles C.

Aides for the most part are conscientious, thoughtful, and provide a high level of needed service. My family and I have had both the companionship and full health care levels due to all of our vicarious health issues. The Home Instead staff themselves have proven to be resourceful and respond quickly to sometime shifting situations with their clients like me. I am extremely glad I found them one year ago and would not consider another firm.

December 16, 2020
5-star review - By Monica B.

We have enjoyed everyone who has come in to help my mother AND everyone in the office. Communication and scheduling is easy, personnel are caring, kind, professional, and friendly.

November 25, 2020
4.5-star review - By Bryan O.

I appreciate the responsiveness and commitment to meeting the needs of your patients and their families. Initially we did not feel completely comfortable with the selected provider and voiced our concerns. Home Instead immediately replaced them with someone that we love. The entire family feels confident that our mother is getting excellent care. Lili has been a Godsend.

Being a nurse myself I was more than skeptical inviting strangers into my family home to care for my dying father but we needed help and had no choice. These people are beautiful, and I would feel comfortable recommending to anyone for home care needs. My dad, who was completely bedridden for the last 2 weeks of his life passed away with zero skin break down which blows my mind. We always found him to be clean in the bed, clean mouth, comfortably positioned. And on more than one occasion my mother found an aid sitting holding hand and singing to him. They were a support to our family and we are grateful -

My mother was feeling frustrated and isolated after giving up her license at 86 years old. She was reluctant to go into Assisted Living and our family decided to try out Home Instead. Our family has been so pleased with how it has worked out. My mother has nothing but positive things to say about the Caregivers. She stated "I think this is the best thing since sliced bread" and "I see a difference in myself since we started with Home Instead". The communication is excellent, the Caregivers are caring and helpful, and we could not be more pleased with the service. I would highly recommend Home Instead to anyone looking for assistance for an elderly parent

January 1, 2020
5-star review - By C.P.

Home Instead has provided my parents with care for over 5 years. They have proven themselves to be reliable kind people with excellent insight into my parents needs. Caring for an aging parent is emotionally and physically exhausting. Many times I have reached out to them for suggestions and support. And many times found that all I needed was encouragement and validation that what I was doing is what is best for my parents. They have never let me down. The office staff are always available offering suggestions and solutions for any problems we encounter. The caregivers are well trained and easily adapt to my parents ever changing medical and emotional needs. We have learned much from them. They make mistakes as I have made mistakes. But each time we work it out with my parents care the number one priority. Very fair and caring people.

March 20, 2019
5-star review - By Cindy C.

My parents have one of your caregivers coming to their home every weekend and enjoy her immensely.She arrives on time, is caring, kind and funny and is a great cook.My parents were quite skeptical about having strangers come into their home but actually look forward to her coming now.

March 20, 2019
5-star review - By Karen R.

Home Instead (Northboro) was amazing to work with. They were responsive and intuitive on matching caregivers to our mom. They were organized, efficient and understanding of scheduling conflicts. After hours help was also readily available when messages had to be delivered. Our family wouldn't hesitate to call upon them again as the office personnel and caregivers were second to none. Very grateful to them!

December 20, 2019
5-star review - By John K.

It was a wonderful experience. A plan tailored to our needs. Attentive staff including every administrative person I communicated with. Very helpful in a difficult time.

December 19, 2018
5-star review - By Kathleen O.

Home Instead was incredibly responsive to my inquiry for home health care assistance. Someone answered my questions right away (no leaving my number and waiting for a call back) and helped me determine what kind of help I needed and how many hours. The aides who came were very helpful and reliable. I had 2 issues: there were several different aides so it was 2 to 3 visits before they knew what to do and what the routine was. This is understandable and would be a non-issue if you were using their services over a long period of time. My other issue was that they are all like Border Collies: they are like working dogs who need to be working all the time. I didn't have a full schedule of work for them but needed their coverage in case my husband had issues that did require a lot of help. They all kept asking 'what do you need done', 'what can I do for you'. I was happy if they just sat and watched TV with us. I liked that a coverage schedule was put together and they continued to schedule staff until I told them I didn't need help, instead of me having to contact them to continue it. The office staff were all terrific and whoever answered the phone could take care of my needs, which I would consider a rare service. I would highly recommend Home Instead Senior Care of Northborough to anyone looking for competent, reliable home health care professionals. 

September 20, 2018
5-star review - By Lydia G.

We've always had very good luck with everyone we've had from Home Instead who we've had helping take care of my Dad. And when issues do crop up, Home Instead has always listened and taken the right steps for what's best for my Dad.

July 26, 2018
5-star review - By Diana L.

I hired aides 24/7 to take care of a loved one and the agency was very responsive to my needs. I ended up getting some great care givers who were a good fit for our needs. Only downside to this agency is that they are on the expensive side but sometimes you get what you pay for! All in all, an excellent experience!!

May 16, 2018
5-star review - By Kathryn M.

My mother-in-law has been very pleased with the aides from Home Instead. They come on time, look for work to do, and are friendly. We've tried other senior care companies; Home Instead is by far the best. Thank you!

February 27, 2018
5-star review - By Margaret F.

Home Instead has helped our family immensely as we have gone through significant and very difficult transitions over the past two years. Their caregivers have been amazing--knowledgeable and extremely kind. Their office staff has been have been unbelievably flexible and gracious with our repeated requests for scheduling changes, including many at the last minute. We feel very lucky that we chose Home Instead.

February 24, 2018
5-star review - By Donna F.

I’ve been working with Home Instead for almost two years now. My elderly parents simply would not be able to remain in the home they love without the caring & compassionate assistance of the staff and caregivers at Home Instead. My mother deals with advancing Alzheimer’s and my dad has a variety of health issues including cancer and severe limitations to his mobility. We have two daily 3 hour shifts assisting my parents in morning and evening. Our caregivers make healthy meals, do grocery shopping, supervise medication intake, light housekeeping, laundry and arguably most important, provide daily conversation, humor and companionship. It’s the nature of this job for caregivers to filter in & out. Originally this was a concern, but with very few exceptions our caregivers have been just wonderful. Our ‘lead’ person has been with us since the beginning. She has a great take-charge personality and consistently goes the extra mile in every caregiving task. My parents love her and I could not do this without her. We are so grateful. The always professional & immediately responsive management & staff has taken the time to know us and truly understand our evolving needs. I recommend Home Instead to everyone I know dealing with similar circumstances. Thank you!

January 24, 2018
5-star review - By Sharon B.

I have already told some friends about Home Instead. We are very happy with the level of care and services we have received. Thank you!

November 28, 2017
5-star review - By Dora T.

The home health aides my mother have been high quality and caring. The office staff is efficient. There is ongoing communication when needed. I love the fact that there are nurses available to consult with. I have been very happy with this agency.

May 25, 2017
5-star review - By Marilyn C.

The friendliness, both of the initial evaluation (given with much understanding of personal preferences and encouragement of independence) and of the visiting aide, who finds many ways to be helpful, even beyond the outlined program. Friendliness is indeed the magic ingredient!

April 20, 2017
5-star review - By Janet S.

Very happy with our aide. Very helpful and considerate. Can even get my husband to cooperate with doing his exercises etc. Nothing but high praise for all he does to make our life easier.

March 30, 2017
5-star review - By Susan M.

The scheduling process is very helpful and interactive. Home Instead is very concerned about getting the right caregiver for you, and willing to continue to change caregivers until the right match is found.

March 23, 2017
5-star review - By Margaret S.

Jeannette is very hard working and professional. I feel a sense of relief having someone to help take care of dad so it's not always me who has to do everything for him.

January 26, 2017
5-star review - By Sherry K.

You are committed to not only excellent patient care but family care as well. It was and still is comforting to know that you understand the emotional family trauma that goes along with a loved one with dementia and that means so much. Most importantly you want to pair up an employee who is compatible with the client (and you did a fantastic job with that). You take the time to do in-takes and sit with the client and family and give the client the respect that they still deserve as an adult regardless of diagnosis. Thank you so much - I worry so much less while I'm at work knowing my mom is in great hands.

October 19, 2016
5-star review - By Gayle T.

First of all, Ann, the nurse, is wonderful!  She is very compassionate and was overall great with my mother during her assessment. She gave me some good advice, and has been very available while I have been seeking extra information about the aides' experience with my mother. I have met one of the aides and again was impressed with how good she was with my mother. I have also received very good feedback from staff at a Christopher Heights and from my mother's physical therapist who has seen improvements in my mother's alertness and clarity since she has been getting the extra help and attention! Thanks to everyone for doing such a great job! It is such a relief to feel my mother is in good hands.

September 24, 2016
5-star review - By Diane S.

Always someone available to speak with regarding your client and communication with the helpers is prompt. The flexibility changing the helpers schedule and replacement is always reassuring.

August 1, 2016
5-star review - By Ellen M.

Home Instead is ready to assist to care for my family member in a friendly, professional way. They allow me to leave knowing that my family member is safe and not alone.

The Benefits of Home Care

Read more about how home care services can help enhance a person’s enjoyment of life.
Home Instead Caregiver stands smiling in front of senior woman in bed