Susana’s kind, warm, gentle demeanor, coupled with strong organizational skills makes her a perfect fit for her role as Staff Coordinator. Susana joined Home Instead Senior Care in 2008 and served as a CAREGiver. She followed the Home Instead Career Pathway which led to her next position as After-Hours Supervisor. She was our first “remote worker” when she worked from her home which happened to be in Texas at the time. Through the wonders of technology and Susana’s familiarity with our Clients and CAREGivers, Susana made this remote position work! Susana is back in the Seattle area now and continues to work remotely making great matches of CAREGivers to Clients on a daily basis. Susana is a lover of and advocate for all living creatures. Her household always includes a few dogs and she has even had pet hens. She is a strong proponent of a vegan lifestyle and could probably point you toward the best vegan restaurants in the Seattle area if asked.
Chris brings extensive industry experience to his role with Home Instead Senior Care. Over the course of 15 plus years, he served as a nursing home administrator and marketing director, in both local and regional roles. As a Home Care Consultant with Home Instead, he builds relationships with other care professionals, including hospital groups, to ensure that our Clients receive the appropriate services to meet their care needs and desires. Chris graduated from the University of Utah with a BA in Mass Communication and minor in Public Relations, and will attain his Masters in Acupuncture and Oriental Medicine in 2021. He hopes to incorporate those eastern modalities into his work with seniors. When not meeting with other professionals, Clients or family members, you might find Chris on a golf course or tickling the ivories of a piano. His talents also include being fluent in Spanish – both spoken and written. Chris is a big animal lover and has a very spoiled Dachshund-Chihuahua named Henry.
With a passion for helping others and 14-year career in business operations, sales and marketing, Nhuan brings many skills and talents to his role as Home Care Consultant. As a devoted family man, he assisted family members in starting-up their own businesses that are thriving still today. He is a Certified Nursing Assistant (NA-C) which enables him to understand the unique care needs of our senior Clients and the important role our CAREGivers℠ play in delivering that care. As a natural people-person, Nhuan fills his days with connecting with senior care professionals, potential Clients and their families. He is a Seattle native and University of Washington graduate with BA in Sociology and minor in Labor Studies. In his free time, Nhuan enjoys hiking the Pacific Northwest and participating in competitive volleyball tournaments. He has 3 spoiled pups at home, Finney, Tucker and Beyoncé, and enjoys traveling to sunny beaches anywhere on the globe that have great food.
Ena’s supervisory role after-hours is critically important in fulfilling Home Instead’s commitment of providing Client and CAREGiver support 24 hours a day, 7 days a week. Since 2007, Ena has been devoting some weekday evenings and every weekend to answering phone calls regarding home care services, Client care needs, and even the occasional Client emergency. The support she offers Clients, family members, CAREGivers, and potential Clients is most appreciated. Having served in the United States Navy, keeping everything organized and handling emergencies with finesse comes naturally to Ena. In her free time, Ena enjoys spending time with her husband, her beautiful daughters, and their growing families.
With 19 years of experience as a personal and professional caregiver, Mirna has a keen sense for the needs of seniors, their families, and caregivers alike making her the perfect fit as our Client Care Coordinator.
Mirna attained her Certified Medical Assisting degree which provided the required skills to care for her mother, stepfather, and cousin who had complex medical conditions and significant physical impairments. She went on to work for Border Region Behavioral Health Center in Texas where she served as a Therapist Tech for individuals with autism, cerebral palsy, and bi-polar disorder and later supervised two department for them.
Today Mirna spends her days visiting Clients and CAREGivers to ensure that we are supporting them with the world-class service that Home Instead Clients and family members have come to expect. In her free time, Mirna enjoys exploring the volcanoes of the Pacific Northwest and creating beautiful cross stitch pieces.
Customer service has been the central theme for Charles’
career which makes him a natural at addressing the needs of clients, their
families, and CAREGivers during non-business hours as our On-Call Coordinator. The work he does, enables Home Instead to be
able to serve our clients and employees between the hours of 5 p.m. and 9 a.m.
Charles has worked in customer care at McCaw Cellular and managed
internal customer care for AT&T Wireless. He had the opportunity to serve
seniors in his previous jobs, as well as family members, and finds it
incredibly rewarding to assist them at this critical stage of life.
a bachelor’s degree in Mass and Organizational Communication Studies from
Eastern Washington University.
He is a creative guy who loves the arts. When
not working, you can find him involved in music or drawing; any visual medium
is his cup of tea!
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.