"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
In 2004, Kristi started the current Home Instead office in Seattle. Ten years later she expanded her organization to include working in Shoreline and Mountlake Terrace. In her role she works with clients, their families and employees to ensure needs are being met and everyone is happy. You may find her rolling out new training programs to meet the needs of her staff and the clients; working with outside agencies to ensure Home Instead is properly insured and licensed and standards are met; compiling data on aging in place to share with the community; or simply answering the phone while in the office and taking care of the needs of the customer. It brings a smile to her face to know that she and her team are enriching the lives of seniors and their families in the community she calls home. Prior to starting Home Instead, Kristi worked for 15 years in Risk Management and has years of personal experience supporting her own family through the aging process. Having graduated Magna Cum Laude from Seattle University with a degree in Organizational Communication, in 2006 she hit the books again and received her Certified Senior Advisor designation. In her free time, you'll find her enjoying her own family, working on the farm with horses and chickens, gardening, cooking and traveling.
Shawna works tirelessly within the Seattle community consulting with families, clients and CAREGivers as she develops a plan of care for each client. In addition, Shawna works in the community to recruit our great team of CAREGivers. She has worked at Home Instead Senior Care since 2008, and started with our team as a CAREGiver. Her talants and care for others were apparent, and we were thrilled to have her as our HR Manager for years! This prior work in home care gives her wonderful insight in her current role as a Home Care Consultant. After graduating from the University of Washington in English Literature, Shawna discovered her passion for seniors when caring for 95-year old “Grammy.” In Shawna’s free time she loves to travel, spend quality time with friends and family, root for the Huskies and Seahawks, volunteer at her church, and cook using vegetables grown in her own garden.
In her role as a Home Care Consultant, Lynn is responsible for client satisfaction and ensures that our promises to clients and CAREGivers are being fulfilled. She consults with clients and families in their homes, conducts educational workshops in the community, and works with CAREGivers in the training department to ensure they have all the necessary tools to provide exceptional care. In addition, you’ll find her working with clients and their families developing a personalized plan of care. Lynn has worked with seniors for over 15 years. What started as a part time receptionist position at a local retirement community turned into a promotion as resident services director, and eventually brought her to Home Instead Senior Care. She loves her work because it allows her to build relationships with clients and their families. Lynn received her BA in English and Writing from Western Washington University and is also paralegal. When not at work, she enjoys fitness activities, nutrition, acting, reading, volunteering and is an aspiring radio personality.
Colleen builds relationships with clients and
their families from the initial inquiry phone call to the start of services and
throughout their association with Home Instead in her role as a Home Care Consultant. She designs a customized
care plan for each client, visits them in their home to ensure the plan is
being followed, supports the efforts of the CAREGiver Team and leads training
classes strengthening the knowledge base of the Team. Colleen brings both
professional and personal experience of elder care to her role as Concultant.
She has worked in the industry for over 15 years in various settings and has
overseen the care of her elder family members for the last sixteen years.
She holds an AAS degree in Medical Assisting which aids in better understanding
her client’s needs. Colleen is a board member of the Senior Center of West
Seattle, and enjoys international travel and the creative arts in her free
With over 15 years in the senior care industry, Gail has
worn many hats over the years. She has
worked in marketing, billing, scheduling and caregiving – something she still
spends time doing when not in the Seattle Home Instead office. Gail enjoys her job as our Office Manager because it allows her to support and provide quality service to the caregivers,
clients and their families. The job of Office Manager is complex and
requires juggling the various needs of both caregiver and client. One of the
things Gail enjoys most about her job is the daily problem solving she is tasked
with. When not managing the schedules of over 100 caregivers, Gail spends
her time cooking – her specialty is Indian influenced food such as eggplant
bharta and chicken curry. Originally
from Texas, she is still a southern girl at heart and always makes time for what
she loves the most - her family and Boxer/Shepard mix dog Tyson.
Ena answers the afterhours / emergency phones during weekend hours and ensures that service is delivered 24 / 7 as scheduled. Since 2007, Ena has been spending her weekends helping Home Instead Senior Care clients and CAREGivers. Whether it’s a simple phone call to answer questions about our service or a client emergency, Ena oversees the process. Having a background in the US Navy, keeping everything organized and handling emergencies comes naturally for Ena. When she’s not working, Ena enjoys spending time with her family exploring the Northwest and is very active in the local Samoan community.
From receptionist to overall office support, Lu assists
all departments within our agency. On a daily basis she is answering incoming
calls, assisting with filing, and is there in a pinch when a staff member needs
an extra hand. She has been a CNA since
2013 and works on the weekends at an assisted living facility. While growing up in West Seattle, her mom
worked as a nurse at Providence Mount Saint Vincent and at times would take Lu
into work to play with the other children at the onsite preschool. This unique preschool environment allowed Lu
to interact with seniors by talking to them, playing games, and making
crafts. She has fond memories of how
much the seniors enjoyed being around the kids. It was during this time a seed was planted in
her heart, which grew into the love and appreciation she now has for seniors. From this one small seed, she made the senior
care industry her career path of choice.
Lu loves her job because she enjoys helping seniors and learning all she
can from their wisdom and years of experience.
In her spare time she likes to spend time with her family, cook, and play
with her cat, Bulma.
Working the afterhours / emergency phones and as a fill-in CAREGiver during the weekdays is a natural fit for Susana because she started with Home Instead in 2008 as a CAREGiver! After being in the dental field for over 20 years, when she moved to Seattle from Texas she got into caregiving and has enjoyed every minute of it. What she enjoys most is helping people doing the small things that matter and make a huge difference in their everyday lives. Susana lives in Seattle with her husband, her dogs, and hens. She enjoys hiking, snowshoeing, camping, walking her dogs, eating vegan foods, watching movies and listening to audio books.
Bookkeeping comes naturally to Karen. She started working at Home Instead in her role in 2006, after over 20 years of managing a therapeutic counseling organization. Karen attended Cal Poly San Luis Obispo and majored in Home Econimics. Originally from California, she moved to the Pacific Northwest in 2006 to be closer to her children and young grandchildren. When not working at Home Instead, you'll find her enjoying her family, volunteering at church, traveling, or enjoying her garden!
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Each Home Instead Senior Care franchise is independently owned and operated.