Award-winner Ingrid Holloman is one of Home Instead Senior’s “go-to” CAREGivers.
When a challenging client needs a CAREGiver, Ingrid opens her arms.“Ingrid always accepts shifts with the most difficult clients,” saidDina Mertens, retention coordinator for the Home Instead Senior Care®franchise that serves Daytona Beach and Volusia County. “Ingrid keepsin regular contact with our client care coordinator, Pam Maron. As theoffice staff has put it, Ingrid goes out of her way for clients. Sheis thoughtful and caring.”
Ingrid’s compassionate attitude has been evident since Jan. 27, 2013,her first day at owner Susan Miller’s franchise.
“I like being able to provide care, love and understanding to the oneswho need it the very most. I feel good to help them with everydayliving. They are not asking for anything that’s complicated; they justwant to be able to remain in their homes. I help them just as if I wasassisting my grandmother, mother or aunt or uncle. Being able toprovide that kind of care is rewarding,” said Ingrid, who helped hermom, grandmother and an aunt with cooking, errands and laundry as afamily caregiver.
As far as Ingrid is concerned, talk is not cheap; in fact, it’s veryvaluable. “I love to sit down with my clients and listen to them,their stories and their concerns,” she said. “Seniors need someone totalk to. I have had conversations of all kinds with clients, includingtalking about their childhood and their kids. I have heard many goodstories.
“How you relate to seniors and understand them is a big thing, whetherthey are your family or clients. I think you need to make a priorityto do it because they are not here forever. I bond with my clients asif they are my own. They are not statistics or a four-hour jobassignment or anything like that. They are personal to me,” Ingridsaid.
Ingrid pointed out that each client has different needs. Companionshipis huge for some; others are worried about a clean house, while mealpreparation ranks high, too. There are some judgment calls on what’sneeded most. “I try to make the best sound decisions,” she added.
Ingrid, who found Home Instead through a local employment agencywebsite, had been working for an adult living facility that includedsenior apartments. Assisting with 50 clients, she helped with mealsand medications and some personal-care assistance that includedshowering and dressing. The Daytona Beach resident attained her homehealth aide certification through Home Instead Senior Care.
She said the Home Instead training was excellent because it gave herbetter insight into what she does and the clients she serves. “I thinkyou get a good understanding of what you will go through if you hadnever done it before. They are good, too, because they have ongoingclasses with refreshers for dementia clients, home health aides or anyother kinds of training,” Ingrid added. “The entire office staff isgood and friendly, and I am happy to be working with them.
“Mary Westerberg, our staff’s registered nurse who is the director ofnursing, is awesome. I really like her a lot because if we have anyquestions or concerns, the door is always open to talk with Mary. Shereally relates well to us CAREGivers.”
While saying she loves her job, Ingrid conceded that some days aremore challenging than others. “I just go with the flow sometimes,” shesaid. “I take a deep breath. I ask myself, ‘What if this were mygrandmother, mother, aunt? I never take anything personal becausedifficult behavior was never part of any client’s life beforedementia, intense pain, or mobility challenges came along.
“I have an unconditional compassion and understanding of what myclients are experiencing. When I see difficulty, I respond withreassurance and patience. I cannot be offended, not by anyone, whetherthey are clients or the clients’ family. My clients and I have farmore good days than we have bad days.”
Three weeks into her assignment with a 93-year-old female client,Ingrid said everything was coming up roses, literally. “Somethingclicked between the two of us right away,” Ingrid said. “I got hersome roses for her birthday, and I could tell that she was happy andshocked. I try to remember each of my clients’ birthdays. I want tomake them feel special.”
And that, in turn, makes Ingrid a special CAREGiver.
Home Instead CAREGivers, who are screened, trained, bonded andinsured, provide a variety of non-medical services to help keepseniors independent. For inquiries about employment with Home InsteadSenior Care, please call 386-255-0645 or apply online atHomeInstead.com/174/becomeacaregiver.com.Please join our Facebook page at Facebook.com/HomeInsteadDaytonaBeach and check out our blog at InHomeCareDaytona.com.
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Each Home Instead Senior Care franchise is independently owned and operated.