September 2014 CAREGiver of the Month - Ingrid

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​​​​​​Ingrid Welcomes Caregiving Challenges

Award-winner Ingrid Holloman is one of Home Instead Senior’s “go-to” CAREGivers.​​

When a challenging client needs a CAREGiver, Ingrid opens her arms.​
“Ingrid always accepts shifts with the most difficult clients,” said
Dina Mertens, retention coordinator for the Home Instead Senior Care®
franchise that serves Daytona Beach and Volusia County. “Ingrid keeps
in regular contact with our client care coordinator, Pam Maron. As the
office staff has put it, Ingrid goes out of her way for clients. She
is thoughtful and caring.”

Ingrid’s compassionate attitude has been evident since Jan. 27, 2013,
her first day at owner Susan Miller’s franchise.

“I like being able to provide care, love and understanding to the ones
who need it the very most. I feel good to help them with everyday
living. They are not asking for anything that’s complicated; they just
want to be able to remain in their homes. I help them just as if I was
assisting my grandmother, mother or aunt or uncle. Being able to
provide that kind of care is rewarding,” said Ingrid, who helped her
mom, grandmother and an aunt with cooking, errands and laundry as a
family caregiver.

As far as Ingrid is concerned, talk is not cheap; in fact, it’s very
valuable. “I love to sit down with my clients and listen to them,
their stories and their concerns,” she said. “Seniors need someone to
talk to. I have had conversations of all kinds with clients, including
talking about their childhood and their kids. I have heard many good

“How you relate to seniors and understand them is a big thing, whether
they are your family or clients. I think you need to make a priority
to do it because they are not here forever. I bond with my clients as
if they are my own. They are not statistics or a four-hour job
assignment or anything like that. They are personal to me,” Ingrid

Ingrid pointed out that each client has different needs. Companionship
is huge for some; others are worried about a clean house, while meal
preparation ranks high, too. There are some judgment calls on what’s
needed most. “I try to make the best sound decisions,” she added.

Ingrid, who found Home Instead through a local employment agency
website, had been working for an adult living facility that included
senior apartments. Assisting with 50 clients, she helped with meals
and medications and some personal-care assistance that included
showering and dressing. The Daytona Beach resident attained her home
health aide certification through Home Instead Senior Care.

She said the Home Instead training was excellent because it gave her
better insight into what she does and the clients she serves. “I think
you get a good understanding of what you will go through if you had
never done it before. They are good, too, because they have ongoing
classes with refreshers for dementia clients, home health aides or any
other kinds of training,” Ingrid added. “The entire office staff is
good and friendly, and I am happy to be working with them.

“Mary Westerberg, our staff’s registered nurse who is the director of
nursing, is awesome. I really like her a lot because if we have any
questions or concerns, the door is always open to talk with Mary. She
really relates well to us CAREGivers.”

While saying she loves her job, Ingrid conceded that some days are
more challenging than others. “I just go with the flow sometimes,” she
said. “I take a deep breath. I ask myself, ‘What if this were my
grandmother, mother, aunt? I never take anything personal because
difficult behavior was never part of any client’s life before
dementia, intense pain, or mobility challenges came along.

“I have an unconditional compassion and understanding of what my
clients are experiencing. When I see difficulty, I respond with
reassurance and patience. I cannot be offended, not by anyone, whether
they are clients or the clients’ family. My clients and I have far
more good days than we have bad days.”

Three weeks into her assignment with a 93-year-old female client,
Ingrid said everything was coming up roses, literally. “Something
clicked between the two of us right away,” Ingrid said. “I got her
some roses for her birthday, and I could tell that she was happy and
shocked. I try to remember each of my clients’ birthdays. I want to
make them feel special.”

And that, in turn, makes Ingrid a special CAREGiver.

Home Instead CAREGivers, who are screened, trained, bonded and
insured, provide a variety of non-medical services to help keep
seniors independent. For inquiries about employment with Home Instead
Senior Care, please call 386-255-0645 or apply online at
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