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Our Team

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​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Northborough, MA

A Resource You can Trust

In deciding to whom you will entrust the care and well-being of your family member, there is one consideration which is far more important than any other-the quality of the CAREGiver and the agency behind that person.
The Northborough/Natick, MA offices of Home Instead opened their doors on March 1, 1997 as Hearthside, Inc. dba (doing business as) Home Instead Senior Care. Each Home Instead office is individually owned and operated.

The Northborough office was the first Home Instead Senior Care in New England and the 51st franchise in North America. After completion of a successful first year, the owners bought their second office located in Natick, MA.
Although Home Instead Senior Care is a "non-medical" home care agency, the owners came into this business with years of medical backgrounds. Bruce Bender is a physician and Laurie Bender a Psychiatric Clinical Nurse Specialist.
Now, with a staff of over 200 CAREGivers, and having provided care to well over 1,000 Clients, the Benders have remained in the forefront of Home Care in Massachusetts. They have worked with state representatives to both legislate and create quality standards for this industry.​


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Bruce and Laurie Bender - Owners

Bruce and Laurie Bender - Owners

​Laurie Bender, RN, MSN, CCNS and her husband, Bruce Bender, MD, MS left their medical practices back in 1997 in order to open the first Home Instead Senior Care in New England.

Their goal had been, and continues to be, to provide the very best assistance to seniors in order to help them to remain at home, where they wish to be. The Benders, and their dedicated staff at Home Instead Senior Care, have assisted thousands of seniors (and their families) with that goal, keeping our area seniors at "Home Instead".​

Angela Brunson Bartlett - General Manager

Angela Brunson Bartlett - General Manager

Angela has a degree in Sociology and came to the Home Instead team in January 2002. She has strong managerial background and a true compassion for seniors and their families. For years she was often the first person a family member spoke to about home care services and conducted the in-home assessments in order to guide families to the best possible solutions for care. Today Angela manages the operations of our business; developing and implementing goals on how we might continue to be the best home care resource for our community. In her free time, Angela enjoys spending time with her husband Brian and their dog Marley. They enjoy adventurous vacations and fun kayaking trips.


Jennifer Richtsmeier, MSW - Marketing Director & Community Service Representative

Jennifer Richtsmeier, MSW - Marketing Director & Community Service Representative

​Jennifer joined the Home Instead team in March 2017. Her background includes both sales as well as clinical social work, receiving her MSW from Smith College. Jennifer works to both maintain and develop new relationships with prominent community partners throughout Worcester and MetroWest communities. She came to Home Instead after witnessing her 100-year-old Grandmother successfully age in place at home with the help of supportive CAREGivers. When Jennifer is not working she enjoys spending time with her husband Seth and their two pets Jasper and Henry. They reside in Framingham and enjoy playing golf and taking long hikes together.


Deborah Potty, LPN - Clinical Client Care Manager

Deborah Potty, LPN - Clinical Client Care Manager

​​​Deb Potty joined the Home Instead Team in 2009 as one of our Clinical Nurse Supervisors. Deb provides the Nursing assessments for any Home Instead client seeking personal care. She also supervises our personal care staff and provides ongoing quality assessment visits for all of our personal care clients. Deb comes to us with 35+ years of nursing experience in acute care hospital settings with the last two years as a unit manager in a long-term care facility. ​


Ann Mazzola, RN - Clinical Client Care Manager

Ann Mazzola, RN - Clinical Client Care Manager

Ann initially began her relationship with Home Instead as our Nurse Educator in 2012. In 2013 she joined the Home Instead Team as one of our Clinical Nurse Supervisors. Ann provides the Nursing Assessments for any Home Instead client seeking personal care. She also supervises our personal care staff and provides ongoing quality assessment visits for all of our personal care clients. Ann comes to us with several years of nursing experience as both a clinician and educator. 


Felicia Cardone - Retention Coordinator

Felicia Cardone - Retention Coordinator Felicia joined our team as a CAREGiver in 2001 with over 10 years of experience in the senior care industry. In 2002 she was promoted to ouroffice team and has been successfully onboarding our CAREGivers ever since. In addition to facilitating our initial CAREGiver orientation she also provides many of the ongoing educational opportunities and trainings.

Randi Benoit - Recruitment Coordinator

Randi Benoit - Recruitment Coordinator Randi joined the staff of Home Instead as a CAREGiver in 2012 and quickly moved into a Client Care Manager role that September. In April of 2014 Randi was promoted to her current role as Recruitment Coordinator and now focuses on the obtainment and hiring of new CAREGivers. She also organizes our Personal Care Homemaker trainings. Randi is very family oriented and spends most of her free time with them and their three dogs. When she is not recruiting CAREGivers for Home Instead, Randi loves to read, cook and create homemade projects for her family.

Amanda Martin - Recruiter Assistant

Amanda Martin - Recruiter Assistant

​Amanda joined our team as a CAREGiver in April of 2017. She was quickly promoted to her current role of Recruiter Assistant after it was evident that she excelled in identifying all of the qualities we look for when hiring the best CAREGivers. On a day-to-day basis Amanda works alongside Randi and Felicia to assist them in the screening, hiring, and onboarding of our CAREGivers. A resident of Westborough, Amanda and her husband Dan have two daughters and a Golden Retriever named Hunter. When not working for Home Instead, Amanda loves spending time with her family and is an excellent baker! 


Tracey Atkinson - Payroll Coordinator

Tracey Atkinson - Payroll Coordinator Tracey has been with Home Instead since 2003. She initially joined the team as a CAREGiver and was eventually promoted to Weekend Staff Supervisor. In 2005 she was promoted again to her current role as Payroll Coordinator and has been doing a fantastic job ever since. Tracey currently oversees the collection of all payroll information and is also our Long Term Care Insurance expert. When Tracey is not working hard to ensure that everyone gets paid on time she enjoys spending time with her family!

Jessica Castoldi - Client Services & Benefits Coordinator

Jessica Castoldi - Client Services & Benefits Coordinator Jessica Castoldi is our Client Services and Benefits Coordinator.  She ​assists in the administrative services relative to our clients​​ and oversees all of our employee benefits. Prior to this role, Jessica had been a Client Care Manager with Home Instead ​​for four years and started as ​a CAREGiver in 2002.​​

Amanda Williams - Client Care Manager

Amanda Williams - Client Care Manager

​Amanda joined our team at Home Instead in May of 2014. As a Client Care Manager, Amanda assists in the placement and supervision of our CAREGivers. She is also responsible for case management with our non-Personal Care clients.​​​​​


Margie Orifice - Client Care Manager

Margie Orifice - Client Care Manager Margie joined our team as a CAREGiver in 2013. She has since worked her way up to On-Call Supervisor and now to her current role as Client Care Manager.  She has her PCA Certification and comes to Home Instead with extensive experience in medical and clinic office management. Margie assists with the placement and supervision of our CAREGivers as well as offers support services for our non-Personal Care clients.​

Kathy Pashapour - Client Care Manager

Kathy Pashapour - Client Care Manager

​Kathy joined our team as a CAREGiver in August 2016. She was quickly promoted to her current role as Client Care Manager in September. Kathy came to us with 25+ years of accounting experience. Moving into the Client Care Manager position gave Kathy the opportunity to still work with clients and their families but also to utilize her business background. Kathy assists in the placement and supervision of our CAREGivers as well as providing case follow-up with our non-personal care clients.​ When she isn't working, Kathy enjoys spending time with her family and finding fun things to do outside. Beach in the summer, skiing in the winter and all sorts of things in between!


Joanne Claflin Billings - Office Administrator/On-Call Supervisor

Joanne Claflin Billings - Office Administrator/On-Call Supervisor Joanne joined our team as a CAREGiver in June 2011. One month later she was promoted to the role of Office Administrator. Joanne is one of the first people you will speak with when calling our office. As our On-Call Supervisor, she also provides supervision for our CAREGiver staff from 5pm Friday to 9am Monday mornings. Joanne came to Home Instead with over 35 years of inter-office and personnel administrative experience.​​

Zoey

Zoey

​Joined Home Instead April 2012.


Sammy

Sammy

​In Memory of Sammy, with Home Instead from 2000-2011.


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