"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
In deciding to whom you will entrust the care and well-being of your family member, there is one consideration which is far more important than any other-the quality of the CAREGiver and the agency behind that person.The Northborough/Natick, MA offices of Home Instead opened their doors on March 1, 1997 as Hearthside, Inc. dba (doing business as) Home Instead Senior Care. Each Home Instead office is individually owned and operated.
The Northborough office was the first Home Instead Senior Care in New England and the 51st franchise in North America. After completion of a successful first year, the owners bought their second office located in Natick, MA.Although Home Instead Senior Care is a "non-medical" home care agency, the owners came into this business with years of medical backgrounds. Bruce Bender is a physician and Laurie Bender a Psychiatric Clinical Nurse Specialist.Now, with a staff of over 200 CAREGivers, and having provided care to well over 1,000 Clients, the Benders have remained in the forefront of Home Care in Massachusetts. They have worked with state representatives to both legislate and create quality standards for this industry.
Laurie Bender, RN, MSN, CCNS and her husband, Bruce Bender, MD, MS left their medical practices back in 1997 to open the first Home Instead Senior Care in New England.
Angela has a degree in Sociology and came to the Home Instead team in January 2002. She has a strong managerial background and a true passion for working with seniors and their families. For years she was often the first person a family member spoke with about home care services, conducting the in-home assessments to help guide families to the best possible solutions for care. Today Angela manages the operations of our business; developing and implementing goals on how we can continue to be the best home care resource for our community. In her free time, Angela enjoys spending time with her husband and their dog Marley. They enjoy adventurous vacations and fun kayaking trips.
Ann initially began her relationship with Home Instead as our Nurse Educator in 2012. In 2013 she joined the Home Instead Team as one of our Clinical Nurse Supervisors. She provides the Nursing Assessment for any Home Instead client seeking personal or companion care services. Ann also supervises our personal care staff and provides ongoing quality assessment visits for all of our personal care clients. She comes to us with years of nursing experience as both a clinician and nurse educator.
Deb joined the Home Instead Team in 2009 as one of our Clinical Nurse Supervisors. She provides the Nursing Assessment for any client seeking personal or companion care services. Deb also supervises our personal care staff and provides ongoing quality assessment visits for all of our personal care clients. She came to us with 35+ years of nursing experience in acute care hospital settings, with the last two years as a unit manager in a long-term care facility.
Jennifer joined the Home Instead team in March 2017. She is a clinical social worker, having completed her Masters from Smith College in 2011. Jennifer works to develop new relationships throughout Worcester and MetroWest communities to help grow the business. She came to Home Instead after witnessing her 101-year-old Grandmother successfully age at home with the help of supportive CAREGivers. When Jennifer is not working to support area seniors she enjoys outdoor adventures with her husband and two pets.
Amanda, a former Client Care Manager, was promoted to the position of Recruitment Coordinator in September 2018. Amanda screens and hires all CAREGivers, ensuring their skill level and compassion for helping others meet or exceed our standards. In her free time Amanda enjoys spending time outdoors with her dog and husband.
Kathy joined our team as a CAREGiver in August 2016 and was quickly promoted to her current role as Client Care Manager. She came to us with 25 years of accounting experience and wanted a position that allowed her to more personally connect with her clients. Kathy assists in the placement and supervision of our CAREGivers for both Personal and Companion Care clients. She is also responsible for the overall case management and communication between client, CAREGiver, and family. In her free time Kathy enjoys being with her family and enjoying the outdoors.
Chelsea is a part-time student working towards a degree in Human Services. She joined Home Instead as a CAREGiver in February 2018 and was promoted to her role as Client Care Manager in October. She has a passion for working with people and a background in retail sales. In Chelsea's free time she enjoys being with her cats and watching scary movies.
Zoey is our resident paper shredder and garbage sorter. He joined Home Instead in April 2012 and has been a dedicated team member ever since.
In loving memory of Sammy, with Home Instead from 2000-2011.
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Each Home Instead Senior Care franchise is independently owned and operated.