Nancy, along with her brother, Ralph Samson, became the owners and founders of Central Ohio Senior Care Inc., the Columbus franchise that began in July of 1996. They had experienced the stress of caring for their mother, Ruth, who suffered from stroke-related dementia since 1990. It was because of Ruth that Ralph and Nancy decided to start a Home Instead Senior Care. They wanted to care for seniors just like their mother.
Scott manages the financial accounts and office technology and for Home Instead Senior Care. Scott has been with the company over 12 years. He is responsible for accounts receivable and payable, and the company's payroll administrator. Scott works with both Home Care Consultants and our clients to set up their accounts using ACH, credit cards, or long term care insurance. Scott also oversees and monitors the operation of our computer database, Clear Care.
Chardenae schedules clients with last names starting with A-L. She also schedules for our Senior Options clients, ensuring we are utilizing their authorized amounts each month. Chardenae completes the billing for Senior Options as well. She is responsible for matching the needs of our clients with the talents and personalities of our CAREGivers. She makes sure clients’ scheduling needs are met as needs and health issues change.
Kay oversees the coordination of all client care, from the initial phone inquiry, to care consultations to quality assurance visits with our current clients. Kay keeps in contact with clients and their families to ensure Home Instead maintains extraordinary services. She and her team informs and keeps the community aware that the services we provide enable seniors to stay “Home Instead.”
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.