Gahanna, OH (Franklin County) (Change Location)

Latest Reviews & Testimonials

It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.

Read what other families in the Columbus, OH metro area have to say about Home Instead!

HI BRAND OCT20 112A8424 LT
We had a great experience with Ace and Shirley! Thanks Home Instead!
We had a great experience with Ace and Shirley when they helped out my brother-in-law. They really made a difference!
March 31, 2023
5-star review - By Linda E.

Linda P was with us for 10 months. She came for my husband and was with me also after I had to be hospitalized for 3 weeks. She took care of us and our home as if she were family.- don't know what what I would have done without her!

February 25, 2023
5-star review - By Susan D.

Our family is very appreciative to Klay, Jess and the entire team at Home Instead (Gahanna) for the care they provided to our mother. We were so fortunate to have Taylor and Marie as our care providers. They were reliable, and most importantly, dedicated to keeping our mother safe, comfortable and happy.

February 11, 2023
5-star review - By Jim

I'm using Home Instead. Tammy, my caregiver, is the greatest. She anticipates my every need and takes care of everything that there is to do. They provide caregiving. She takes me to doctors' appointments and takes me to the VA to get whatever I may need with them. She will also do some grocery shopping and she goes to a local cafeteria and gets me food. I live alone and I don't drive, and she comes here five days a week.

February 11, 2018
5-star review - By Eugene.
I've been using Home Instead for almost a couple of years now. Their service is good. They try to take care of me, fix my meals, run the sweeper, do the washing, and mop the floors. I'm using them seven days a week. Scheduling is good. The billing system is fine. I get the bill every two weeks. My caretaker, Regina, is very, very good, and I would recommend her to anybody.
February 8, 2023
5-star review - By Kurt M.

Our Care Pro and the Care Pro support team are definitely worth "5" stars!!!

February 7, 2023
5-star review - By Stephen O.

Linda has been in our home assisting my wife (dementia) for about three months…and she is fantastic! She is always positive, compassionate, and empathetic. She also helps with meals and housework. I do not know what I’d do without her help.

February 3, 2023
5-star review - By Joe M.

We are so blessed to have Home Instead and Jan Smith to have cared for our parents. Mom and dad love Jan and we think of her as family. I would highly recommend Home Instead.

August 25, 2022
5-star review - By lfrabott
We have used Home Instead for both of my parents at different times. They provided the help my dad needed at home that my mom couldn't provide. The caregivers were always helpful and compassionate, making my parents feel safe and secure. When we needed help for my mom, who had dementia and was living with us at the time, their services allowed us to attend my nephew's wedding out of state. We wouldn't have been able to go without them. I felt confident that Mom was in good hands while we were gone. I highly recommend Home Instead. They go above and beyond to insure your loved ones are cared for just like they would care for their own families.
August 19, 2022
5-star review - By C Leopard
Home Instead was a great solution for a companion for my Dad and respite for my Mom. She was the primary caregiver and needed the occasional break and refresh. The caregivers at Home Instead were the perfect answer. The staff was compassionate, friendly and gave comfort for the concerns we had as children about BOTH dad and mom's health. Thank you for providing such a great service!
April 7, 2022
5-star review - By Jamie H.
My 86-year old Mother was a patient of Home Instead while a patient at Kemper House of Worthington, Ohio. I do not think I have enough typing space to describe the phenomenal care she received from the caregivers of Home Instead. The personnel of Home Instead came to our 'rescue' within a few hours' notice and they were with her 24/7 for the week prior to her death. The caregivers were so giving, attentive, caring, thoughtful, respectful of her, and genuinely was concerned about her well being. The caregivers would talk to her, make sure she was comfortable in every fashion, be watchful of her during all hours, and listen to our concerns as a family. Having this paramount level of care gave me great peace of mind and I did not have to worry about her when I was not with her. Thank You Home Instead - Gretta is now at peace, but you made her final journal the best. Thank you again, Jamie and family.
February 22, 2022
5-star review - By Kelly P.
We can't speak highly enough of our experience with Home Instead. We live in New Albany and the caregivers that provided assistance in caring for our mother were exceptional.
February 22, 2022
5-star review - By Michael P.
Terrific service. This is a well run business that listens and responds quickly. The caregivers are patient and attentive. I highly recommend this service.
February 14, 2022
5-star review - By Maria S.
We started with Home Instead when my mother who lives in a memory care facility, fell and broke her hip. Because of her level of dementia, we felt that it would be best after her return from the hospital, that she return to her Memory Care home, with assistance from Home Instead. They have been absolutely terrific at fitting into the community and working with me and my mother, as well as the community staff. Because of Home Instead, we were able to skip the "Step Down" living arrangements that would have just confused her even more. Their customer care was able to move quickly with the different schedules and requests we had. I would highly recommend this service!
January 10, 2022
4-star review - By Sandra O.

The caregivers at Home Instead have been wonderful. It is great to know our parents are well cared for. Not everything is perfect and we have to make little corrections as we go along but knowing that the hours that the caregivers are present, means that our parents are safe and cared for.

Interviewing and being interviewed by Ruth Ann showed us that they could do more than we hoped for and we are steadily trying to take advantage of all the care options available.

October 13, 2021
5-star review - By Rich1954
Our brother has lived in the Columbus area for almost 50 years while we have lived in Cleveland. Due to dementia issues developing and the emerging COVID crisis at the beginning of 2020, we did not want to move him out of his home to an Assisted Living Facility where we would not be able to see him. Because of the distance, we decided to hire a home care agency, Home Instead, to help bridge the gap. The caregiver came four hours a day, six days a week helping to assure that my brother was safe, well fed and competent to take care of ADL’s on a daily basis. Their reliable and competent service provided a great relief to us as we navigated through the COVID era before finally getting a chance to move him closer to us. There were a few glitches here and there, but overall the service adequately met our needs and allowed the security of knowing that if there were any issues, Home Instead would notify us immediately. As independent as our brother can be, he eventually relied on the caregiver visits and developed a strong rapport with most of them. The change in management that took place approximately six months ago has made the organization stronger. I would highly recommend their services for your loved one.
August 17, 2021
5-star review - By Charles D.
We are indebted to Klay Huddleston and his Home Instead team for supporting my Mother and us with wonderful in-home assistance during a difficult period. Klay and the Caregivers provided excellent service all around and we would not hesitate to call on them again if we have the need. Thank you Home Instead!
Providing private care provider services for my mother in assisted living has been a Godsend. The care provider matched with my mother was met with instant success. My mother has someone who is there 100% for just her. The care provider assists, encourages, and is an on-site advocate for mother's needs. The communication from Home Instead has been stellar. My only sorrow is that I did not initiate service earlier. It was my late learning that assisted living residents with their own on-site private care providers always seem to do better. Thank you Home Instead Columbus North Central!
June 18, 2021
5-star review - By Sandy D-A.
I found myself in a very unexpected and difficult situation with a family member's health that was going to require a rapid response for in home assistance. Home Instead were beyond fantastic in a very difficult time and not only made themselves available very quickly but came with a plan that they implemented faster than I could have imagined. In a very short time, I was able to have assistance in the home and confidence that I had the additional help I needed. Everyone I interacted with was extremely helpful, courteous, caring and provided in-home support that was necessary without being obtrusive. I would highly recommend this team and while it is difficult to take the step of asking for help, particularly in the privacy of home, their communication, grace and professionalism made what was already a very difficult situation better. Give them a call.
December 20, 2020
5-star review - By Tirschenreuth
Very satisfied with the quality of help in addition to the customer service provided

The Benefits of Home Care

Read more about how home care services can help enhance a person’s enjoyment of life.
Home Instead Caregiver stands smiling in front of senior woman in bed