Home Instead has been in Lincoln for 25 years. Our motto "To us, it's personal®" is more than just words. It's a principle that permeates everything we do. It guides us as we provide personalized care, build relationships, and enhance the lives of seniors and their families right here in Lincoln, NE. We are looking for someone who enjoys providing awesome customer service, a friendly warm welcoming voice over the phone and loves working with Seniors/CAREGivers in a high paced environment!
Our On-Call Coordinator is expected to perform a variety of on-call duties after business hours, including scheduling shifts and working closely with the Service Coordinators in order to provide the highest quality service to clients. This position would alternate every other week, Monday through Thursday from 5pm to 8am and Friday 5pm through the following Monday 8am. During this time you will be answering all incoming calls, fill all client shifts following designated office scheduling processes that come open, communicate all changes with client(s) and CAREGiver(s). Create a report at the end of shift with all call logs as well as logging all communication in client(s)/CAREGiver(s) profile, contact backup support if needed, field and schedule Client/CAREGiver inquires and perform all other functions deemed necessary.
Must have an understanding of and uphold the policies and procedures established by Home Instead. Must be patient and congenial on the telephone. Must demonstrate effective interpersonal skills as well as sound judgment and independent decision-making skills. Must demonstrate knowledge of the senior care industry, met basic computer skills, verbal and written communication skills and the ability to listen effectively.
Each Home Instead franchise is independently owned and operated.
Home Instead is looking for a caring and compassionate Client Care Coordinator to become part of our team and join our mission of enhancing the lives of aging adults throughout our community. Home Instead provides a variety of services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion.
The Client Care Coordinator has overall responsibility for managing the client/family relationship and sales/service opportunities. The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiver introductions and quality assurance visits with existing clients. They will work with individuals and families to determine needs and provide solutions through a tailored personalized service plan. The Client Care Coordinator will continuously evaluate the plan through ongoing quality assurance visits to ensure the appropriate level of care and monitor potential condition changes.
Essential Job Functions
Overall responsibility for the client/family relationship with the office
Meet with potential clients and family members to discuss their needs and build a personalized service plan
Conduct quality assurance visits and evaluate condition changes with existing clients
Participate in secondary on-call rotation
Maintain effective communications with clients, CAREGivers, and office staff
Conduct CAREGiver introductions with new clients as needed
Maintain all client records and documentation of service agreements and updating when appropriate
Work to resolve issues that may arise in a timely manner with clients and/or family members
College degree preferred
One-year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered
Must possess a valid driver's license
Home Instead Senior Care is looking for a caring and compassionate Director of Nursing to become a part of our team and join our mission of enhancing the lives of aging adults throughout our community. Home Instead Senior Care provides a variety of services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.
The Director of Nursing position will provide professional services and care to seniors through consultation, assessment, planning, and evaluation. This position will manage and lead our team of CAREGivers through training and nurse delegation to assure the highest standard of quality care and safety is given for our clients.
Essential Job Functions
Do you enjoy getting to know people and building meaningful relationships? Do you have a heart for helping those in need? If so, this entry level CAREGiverSM role could be just the fit for you!
CAREGivers provide a variety of in-home care services for seniors, helping them to stay safe and independent. The Home Instead Senior Care® network strives to provide compassionate and reliable care services to enable seniors to remain at home. Established in 1994, we've grown from a handful of local franchise offices to over 1,000 franchises nationally and internationally. We support those that are a part of our team, offering competitive pay and benefits as well as a variety of shifts and hours.
Entry level CAREGivers provide companionship, conversation and personal service for clients, enhancing the lives of aging adults throughout our community.
CAREGiver duties include:
Job requirements and pay/benefits for the CAREGiver role may vary by each independently owned and operated franchise office. As a CAREGiver, you will receive training from the local Home Instead Senior Care franchise office.
Each Home Instead Senior Care® franchise is independently owned and operated.
Your employer is Gorman LLC d.b.a. an independently owned and operated Home Instead Senior Care franchise. Your employer is not Home Instead Senior Care. This job description does not create an employment contract, nor imply it. employment with your employer remains at will.
Reap rewards beyond measure -- and get paid, too. Home Instead Senior Care® CAREGiversSM represent a lifeline for families in your area.
But the real payoff comes from the satisfaction of knowing you made one family's life a little happier and less stressful today. Please explore our current job openings below and take the first step towards employment.