Non-Medical companionship and care for the elderly
To honor God in all we do
To treat each other with dignity and respect
To encourage growth in ourselves and others
To build value in our service to others
Gibson Care, Inc. d/b/a Home Instead
The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
Reflect the values of Gibson Care, Inc., (d.b.a. an independently owned and operated Home Instead franchise).
Answer incoming calls in a friendly, professional and knowledgeable manner.
Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
Follow up with all client and CAREGiver issues to ensure their problems are resolved.
Enter and maintain accurate client and CAREGiver records in the ClearCare system.
Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
Maintain regular attendance at the office to execute job responsibilities.
Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
On call supervisor one night per week and one weekend per month-set schedule.
Participate as needed in all CAREGiver meetings
Perform any and all other functions and responsibilities deemed necessary
Maintain client schedule two weeks in advance for 100% of our clients.
Maintain updated and accurate CAREGiver availability, time off requests and personnel information.
Utilize 100% of CAREGiver availability each week.
ReduceCAREGiver overtime to no more than 2.5% per week/month.
High school graduation or the equivalent
One year of related business experience or an equivalent combination of education and work experience may be considered
Must possess a valid driver’s license
Knowledge, Skills and Abilities:
Must have an understanding of and uphold the policies and procedures established by Gibson Care, Inc., (d.b.a. an independently owned and operated Home Instead franchise)
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
Must present a professional appearance and demeanor
Must have the ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Word and Excel
Must have the availability to work evenings and weekends as required
Must have the ability to perform duties in a professional office setting
Should demonstrate knowledge of the senior care industry
Each Home Instead franchise is independently owned and operated.
Start Here to Explore a Career in Caregiving
Step 1 of 5 Contact Information
CAREGiver℠ Application Experience
Submit the easy online application and your local office will contact you to discuss next steps! The process consists of an interview, drug screening and background check. If you have any questions during the process, don’t hesitate to call your local office.