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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

Creighton Gibson, Franchise Owner

Creighton Gibson, Franchise Owner

I am self employed now after working for J.C. Steele and Sons for 16 years, after going through years of health issues with my mother and father I took a big leap of faith and started this business.

Home Instead Senior Care, we are independently owned and operated, but we are the largest non-medical provider of companionship and help for the elderly in the world. There are over 20 offices in N.C. and over 1,100 offices world wide, in Canada, USA and Japan. All of our CAREgivers are thoroughly screened, trained and bonded, they are my employees and I pay all taxes, workmans compensation and we also require a minimum of six references and we do a criminal background check and driving record check.

I will always take my CAREgiver to the client the first time to ensure the most piece of mind and this also makes the meeting as stess free as possible.

Creighton can be reached by calling 704.912.5927 or via email at cgibson@homeinstead.com​​.

Tracey Gibson, Franchise Owner and Operations Manager

Tracey Gibson, Franchise Owner and Operations Manager

My husband, Creighton Gibson, and I operate together with an administrative team of 20 people Gibson Care Corp., d/b/a Home Instead Senior Care, a licensed home care agency serving Iredell and Alexander Counties. This past year marked our 17th Anniversary serving our community. Our team facilitates workshops and classes in the areas of Alzheimer's C.A.R.E., Stanford University's "Healthy Living with Chronic Diseases and Healthy Living with Diabetes", lead a professional Leadership Team that prepares for doctor visits, senior nutrition, dealing with the stress of CAREGiving, and we also speak to companies and organizations on topics related to senior care for their employees.

I am a Past Statesville Theatre Board member, Past Chairman of the United Way of Iredell, member of the Rotary Club of Statesville where I am a Paul Harris Fellow, Chairman of the Public and Governmental Affairs for the Greater Statesville Chamber of Commerce, and the Chairman of the Iredell Christian Missions board. I served on a national marketing committee that positions Home Instead Senior Care as a global leader while "Changing the Face of Aging". I have also served as the Past Chair of the Carolina Balloonfest and I am active in my local church serving on the Youth Council for South River Baptist Church.

Creighton and I have 20 years of combined non-profit management and leadership experience from previous roles in church leadership, Chamber of Commerce work in Statesville and Davie County and various leadership roles in the community.

Some awards that I am very proud of include Business of the Year from the Greater Statesville Chamber of Commerce along with 2 separate years Top Sales per Senior in the Mid-Atlantic Region from Home Instead Senior Care Inc. Home Instead Senior Care is a member of Alexander County, Mooresville and Statesville Chambers of Commerce, and Home and Hospice Association of the Carolinas. I hold a Bachelors Degree in business from Gardner-Webb University. I also served on corporate's Franchise Exchange Council and Marketing Fund committee for six years.

I am married to Creighton Gibson (29 years) and we have one eighteen-year-old daughter, Brittany Gibson who attends Appalachian State University for Elementary Education. We enjoy many types of sports such as volleyball, camping, golf, hot air balloons and statewide politics. I identify my keys to success as: tremendous family and business support; taking many leaps of faith; courage not to waiver; ability to ask for help and a passion to help others by being a resource to seniors in our community.

Tracey may be reached by calling 704.912.5927 or via email at tgibson@homeinstead.com.

Heather Oland, Office Coordinator

Heather Oland, General Manager

Hello! I have been with Home Instead Senior Care since May of 2016. I have an extensive background in Health Care, gaining experience from many different environments ranging from Home Care, ALF, Alzheimer's Units, Geri psych and Correctional Facilities. My journey brought my back to Home Care because I am an avid believer in "aging in comfort". I have active involvement in our Alzheimer's association team "To Us It's Personal", as well as the Statesville Leading Ladies Group through the Statesville Chamber of Commerce. I am also a member of the Hearing Loss Association of America where I advocate for my daughter with hearing impairment. When I am not servicing our senior community, I can always be found along side of those I love most, kayaking, fishing or cheering side lines of a baseball, soccer or softball game.

Heather may be reached by calling the office 704.912.5927 or via email at heather.oland@homeinstead.com.

Deborah Hillard, RN, BSN, Director of Client Care

Deborah Hillard, RN, BSN, Director of Client Care

I have always wanted to be a nurse ever since I was a little girl. I think it was just second nature for me. I used to pretend I was taking my father's Vital Signs with my little nurse's kit. Great fun! Throughout the years my interest grew into something more serious. For me the most important and underlying facet of my nursing career has been nursing as a mission and career that started as a Candy Striper at the age of 13 and Nurse's Aide at age 14. I had the unique opportunity to witness my first baby being born at 14 and my first dying patient during nursing school at 17. I attended Barnes Hospital School of Nursing in St Louis Missouri for my 3 yr Diploma as a student in the last 3 yr class at that hospital-based school. I joined the Air Force Nurse Corp after a year working at Barnes in neuro-medicine, met my husband and lived in Germany for 6 years, had 2 wonderful sons Mark and Erik. Traveled the world so to speak. I also attended Valdosta State College in Valdosta Georgia to receive my BSN Degree prior to going overseas. The experiences I have had as a nurse have certainly been unique anywhere from Medical Surgical, Pediatric, Neuro- medicine, US Air Force Nurse Corp, Red Cross Volunteer teaching Hypertension at the base clinic, physical assessments of children in a very remote village called Chermaitre Haiti with the Vassar Haiti Project, to home care. When I moved to New York I decided I wanted to try something different and decided to apply for a Nurse Case Manager's position at Fishkill Health Inc, in Beacon NY, later known as Elant. Little did I know that that decision was going to greatly influence my career path for the next 26 years. Home Care gave me the opportunity to use a wide variety of skills on a more one-to-one basis which is what most nurses like. I have worked in the capacity of a nurse case manager, clinical coordinator, and Director of a Long Term Home Health Care Program. When people ask me why I moved to Statesville, I tell them I moved to be closer to my son who is in Charleston and I have a friend who also moved here. If you ask me why I chose Home Instead, I will tell you I was impressed with the focus of this agency right from the very beginning. "To us ,it's personal" and that is exactly the way I see my chosen career path, nursing as a mission.

Deborah can be reached by calling 704.912.5927 or via email at deborah.hillard@homeinstead.com.

Lori McKay, Director of HR

Lori McKay, HR Advisor

I am a graduate of Western Carolina University with a Bachelor of Arts degree. I come to Home Instead with many years experience in marketing and customer service. I have also spent many years as a substitute/interim school teacher in our local school system. I am a very active member of my church, and an active volunteer in the community. I am trained as a Lay Leader to present Living Healthy with Diabetes Self Management Program. Additionally, I have completed the Home Instead Senior Care Alzheimer's Care program for CAREGivers and am now presenting workshops for our community.I look forward to helping Home Instead offer information and support to both our CAREGivers and our Community.

Lori may be reached by calling the office 704.912.5927 or via email at lori.mckay@homeinstead.com.

Ashley Marshall, Client Care Manager

Ashley Marshall, Service Manager

My name is Ashley Marshall and I am the Service Manager for Home Instead. I moved to North Carolina in September 2012. I came to this Home Instead as a CAREGiver from Rhode Island Home Instead Senior Care. I am originally from Texas and lived in Rhode Island for the last 8 years. I have a background in Medical Office Administration, as well as Retail Management.

I have been with Home Instead for over 10 years between Rhode Island and North Carolina. Home Instead is a wonderful company to work for. It is great to make a difference in so many lives.

Ashley may be reached by calling the office at 704.912.5927 or via email at ashley.marshall@homeinstead.com.

Kelly Shorts, Training Coordinator

Kelly Shorts, Office Coordinator

​I am a graduate of Appalachian State University with a BSBA in HealthCare Management and Gardner-Webb University with my MBA. I came to Home Instead with a background in different areas of medicine from orthopedic surgery to internal medicine. I have a passion and desire to help others. I am a proud mother of one son and twin girls. My children are the joy of my life.

After helping care for my elderly grandparents, I saw the importance of keeping the aging population at home. I believe in the mission, vision, and values of Home Instead, and I look forward to joining Home Instead in changing the face of aging in Iredell and Alexander counties.

Kelly may be reached by calling 704.912.5927 or via email at kelly.shorts@homeinstead.com.

Kayla Bass, CNA, Recruitment Coordinator

My name is Kayla (known in the office as Kayla B)  and for most of my life I’ve been a CAREGiver, even before knew what the word really meant I was taking care of those
close to me. My grandparents helped me discover the passion I had for taking care of those in my community and they shared with me, that God has a purpose for us and its our job to fulfill that purpose and I pray I can continue to do so with HIS never-ending compassion and understanding. I've had few roles with Home Instead starting as CAREGiver, then going to Lead CAREGiver then our Inquiry Specialist to Aug 2021 Recruitment Coordinator and I am excited to see how God leads me in this position. 
1 Peter 2:9
But you are a chosen people, a royal priesthood, a holy nation, God’s special
possession, that you may declare the praises of him who called you out of
darkness into his wonderful light.
Kayla B may be reached by calling 704.912.5927 or via email at kaylabass@homeinstead.com.

Training Coordinator

Beth Gervase, RN, BSN, Client Care Coordinator

Beth Gervase, RN, BSN, Client Care Coordinator

Retirement brought my husband and I to North Carolina. I am a retired nurse – having spent my career travelling the many paths nursing can take you – ICU, ER, Case Management, Home Health, Employee Health and Safety (in both manufacturing and hospital.) When I got to Statesville I thought it would be a great idea to learn about the Senior culture here by working with Seniors. So becoming a Home Instead Care Giver was a good fit! Eventually I did have my nursing license transferred to NC so I could provide nursing services for Home Instead Senior Care. I have seen the positive effect that HISC caregivers have had in the lives of our clients and I feel very blessed to be able to represent this organization.

Beth can be reached by calling 704.912.5927 or via email at bethg@homeinstead.com​.

Valerie Mills, RN, Client Care Coordinator

Valerie Mills, RN, Client Care Coordinator

​Hello! I am a UNC-Charlotte Bachelor of Science Registered Nurse who absolutely loves to educate and empower individuals to optimize their total state of health – spiritually, mentally, emotionally, and physically. In the year 2000 I began studying Natural Health to resolve some health challenges that originated during infancy. Since then I have completed a Doctor of Natural Health degree, Certification of Natural Health Professional, Professional Herbalism, Graduate Certification in Nutrition, Clinical Herbalism, and Nutritional Therapy. I resigned from the acute hospital setting role as Educator / eLearning Specialist in 2016 to pursue my passion to work in Natural Health & Wellness. Prior to arriving to Home Instead Senior Care, I was functioning as a True Cellular Detox Nutrition Coach in a functional nutrition clinic.

So how did I arrive to Home Instead Senior Care? That is a great question! In the process of now building my Education Wellness Coaching practice, HISC affords the opportunity to have flexible hours, hear great stories from the clients, and work with a team of amazing people.

I enjoy riding go-karts, playing laser tag, mowing the lawn with my zero turn lawn mower, working in my raised-bed gardens, and best of all – spending time with my family.

Valerie can be reached by calling 704.912.5927 or via email at valerie.mills@homeinstead.com.

Matthew White, Home Care Consultant

Hello everyone, I first started my career path with Home Instead as a CAREGiver with Home Instead, an aspect of my job, that I love the most. I was inspired to care for seniors when I first saw how Home Instead care for my wife, Rebecca’s grandmother. I knew that the interactions they had was something I wanted to be a part of. I was honored to be named the 2020 CAREGiver of the year, an honor that I will not forget. I have made a transition into the role of Home Care Consultant, where I will be working with communities of Iredell and Alexander counties of senior citizens to provide compassionate care of services of caregiving. I also meet with professionals in the area to provide referral services to Home Instead Senior Care and attend several meetings in the local area to improve our services and learn what other services are available for senior citizens to provide better quality of life. When not working, you can find my wife and I at the local farmers’ markets selling baked goods and the whole family is as involved with Theatre Statesville and boy scouts as time allows.

Matt may be reached by calling 704.924.9909 or via email at matthew.white@homeinstead.com.

Darla Corah, CNA, Engagement Coordinator

Darla Corah, CNA, Engagement Coordinator

I have been with HISC since 2008. Started out as a CG then shortly after falling in love with my job I took the CNA class. I have many clients that have made a great impression on me many of these client have become my extended family. I am very passionate about the care of our elderly. I have taken the lead many times, followed my heart and i love to share. I'm very excited about my new role a engagement coordinator.

​Darla can be reached by calling the office at 704.912.5927 or via email at darla.corah@homeinstead.com.

Randy Mason, Billing Coordinator/Payroll Specialist

Randy Mason, Billing and Payroll Specialist

I am our senior billing specialist and payroll specialist. I am responsible for validating and working with other staff in the processing of all accounts receivable in the office. I generate payroll on a semi-monthly basis and work with staff on all payroll issues. I live in Chattenooga, TN and I am a wife and mother of 3 children.

Randy may be reached by calling the office 704.912.5927 or via email at randy.mason@homeinstead.com.

Sharon Powell, HR Administrative Assistant

Sharon Powell, CAREGiver/HR Administrative Assistant

My name is Sharon Powell, I am the HR/CAREGiver Administrative Assistant. I received my BS degree in Healthcare Management from South University in 2016. I am originally from Baltimore, MD, and moved to NC to be closer to family in 1999. I have 4 adult children Rachel, Kelsey, RJ, and Robert. I am new to the healthcare field; my last job was in the Auto Auction Industry for 15 years where my focus was on customer service. I have always wanted to do something in healthcare, “helping people”. After caring for my father before he passed, I knew I wanted to work with the elderly. I became part of the HISC team in September of 2016 and I thoroughly have enjoyed every minute. I believe in their mission which enriches the lives of seniors in our community and I believe we are making a difference in many lives.

Sharon can be reached by calling the office 704.912.5927 or via email at sharon.powell@homeinstead.com.

Erica Miller, Assistant Office Coordinator

My name is Erica Miller. I am one of the newer additions to the Home Instead admin team, as I began working here in January of 2021. My main jobs consist of helping CAREGivers when they come into the office, assisting with scanning, filing, and shredding documents. In addition to working at Home Instead, I also tutor and babysit. Currently, I am attending Mitchell Community College where I am working to complete my two-year degree. My hope is to transfer to a four-year university where I intend to pursue a degree in elementary education. Outside of the office and classroom, I enjoy being involved with my local church, spending time with friends, reading, and hiking. 
Erica may be reached by calling 704.912.5927 or via email at erica.miller@homeinstead.com

Kayla Hicks, CNA, On-Call Supervisor

Kayla H may be reached by calling 704.912.5927 or via email at kayla.hicks@homeinstead.com

Our Team

Your Home Instead team in Statesville, NC possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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Home Instead Caregiver wearing mask reading newspaper with senior man at home


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