Houston - Southwest (Change Location)

Latest Reviews & Testimonials

It’s not always easy knowing where to start in the search for a quality home care agency for yourself or a loved one – the sheer number of options can be overwhelming, and finding the right agency is crucial to future happiness and well-being.

Read what other families in Houston, TX have to say about Home Instead!

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Providing Exceptional Home Care in Southwest Houston, TX

Home Instead in Southwest Houston prides itself on providing exceptional home care to the clients we serve.  In 2022 and 2023, Caring.com honored us with their prestigious Caring Star Award. 

The Caring Star awards recognize the best senior care agencies based on Caring.com Customer Reviews. See more of our home care reviews on Caring.com

5 Star Review.png February  2023 - By Donald G.

Excellent, perfect assistance to me by Home Care Nurse Asst. Kathy, & her Supervisor Audrey Willis, to get to VA Hosp. from home for med. procedure appt., & safely back home again. I don't remember ever getting better service from any private service co. I highly recommend Home Instead for Home Care & med. appt. escort assistance.

5 Star Review.png December 2023 - By Mariana H.

Esther was excellent in her eagerness to daily clean various areas in the patient's home. She also watched the physical therapist and continued to lead the patient in the 3 x /day required exercises for the patient who by the way made an amazing recovery from his complete knee replacement surgery. Diamond, a retired teacher, also watched the physical therapist and made sure the patient completed his required 3 x/day series of physical therapy.
LaTorsha also watched the physical therapist and made sure the patient completed his required 3x/day series of physical therapy. With the diligent encouragement from all three nurses over 3 weeks, the patient amazed the surgeon and physical therapist with the advanced flexion of his knee at 3 weeks time. I cannot thank Esther, Diamond and LaTorsha enough for their encouragement and dedication in the patient's care and amazing recovery.

5 Star Review.png November 2023 - By Debra M.

This is an exceptional company for in home care. From supervisor to personnel to owner, our experiences were pleasant and professional. I highly recommend them if you have a loved one who needs care at home.

5 Star Review.png August 2023 - By Vicki M.

Home Instead is a critical part of the care team for my elderly parents. Their attention and care for my parents allows me to rest easy. From the individual caregivers to the management staff, they are tuned into every need.

5 Star Review.png May 2023- By KathyLee

Home Instead Senior Care has been amazing. They also provide services for younger adults who need assistance with cooking, light housekeeping and transportation. Chichi has been invaluable to our family. She is always prompt and goes out of her way to make sure I am taken care of each day. She helps take me to doctor appointments and attends to all my tasks/errands for the day. I am so thankful to Chichi for all that she has done. The staff at the Home Instead office have also been wonderful. Audrey is always available to answer questions and adjust to my schedule needs. I would definitely recommend Home Instead.

5 Star Review.png March 2023 - By S. VL

Top-notch experience. My father needed assistance at home following his release from the hospital, and I was clueless as to where to begin. The hospital case worker recommended Home Instead, and I could not have been more pleased with how Home Instead and its representatives have helped our family during this stressful time. During our first call, Anastasia thoroughly and efficiently explained how the process works and the scope of services offered by Home Instead. We were also able to set up an assessment at the hospital the same day for services to begin just a few days later. Margarita, the aide assigned to provide services for my father, has been absolutely wonderful. She is professional, friendly, and proactive. Fortunately, my father is doing better and will no longer be requiring home services, but we will absolutely be using Home Instead if the need arises again, and I highly recommend Home Instead to anyone needing home services.

5 Star Review.png January 2023 - By Amy S.

They have been wonderful. So very informative and patient as we were learning the ropes of how all of this works, and most gracious to us throughout. My dads caregiver, has become like family, My parents truly love her. When I know she is there with them, I am so very at peace, knowing they are in the best hands. I cant recommend them enough. The management, and the scheduling people are fantastic. So So kind and helpful. Truly have been such a blessing as I am juggling this hard time. I hands down give them 5+ stars.

5 Star Review.png December, 2022 - By Lisa Garner

Home Instead were life savers in making sure our uncle had eyes on him in the hospital while we were taking care of our aunt & trying to furnish a memory care room for him. The sitters reported on his condition, which was most helpful when we couldn't find a nurse to talk to at the hospital. Mostly, it was of great comfort to know that he wasn't alone & someone was there with him when we couldn't be.

5 Star Review.png November, 2022 - By Anne Marie Stanton

I had to leave town overnight and have someone stay with my father for two days. I never leave him, so I was anxious. Dad also had animals that he needed help caring for while I was gone. Everything went great! Everyone, including the dogs and cats, had no problems at all. Candis and Yvonne were our helpers and were very experienced. They were kind, lovely people. Everyone at the agency we had contact with was so helpful. It was such a burden off my shoulders to have them.

5 Star Review.png August, 2022 - By Rosanna Mattes

This is a review of the Richmond Avenue location overall. Firstly, the administrative staff is wonderful. They all try their best to ensure that the client is satisfied and cared for. Having said that, one has to realize that getting the right team in place for the client is a process. We went through quite a few caregivers before we found the right fit for our mother. Sometimes the issue was personality, sometimes work ethic, sometimes lack of confidence in a caregiver’s strength. There are so many reasons why a client doesn’t click with a caregiver, but Home Instead never made us feel like we were being difficult or that we were imposing on them. Audrey, who handles the staffing, always graciously accommodated our requests until we found the right combination of caregivers. Secondly, we’d like to acknowledge a special caregiver: Miss Pat. Miss Pat is hard-working, dependable, and most importantly, she is kind and compassionate. She does everything that’s asked of her with a smile and to our mother’s exacting standards. She gives our mother such peace when she’s there, and for that, we can never thank her enough.

5 Star Review.png May, 2022 - By Susan Ricklin

We love Noreen. I wish we could have her with mom all the time. She is so sweet and gentle.  She even took the time to get mom's room organized.  For the first time, in a long time, my mom even ate an entire plate of chicken salad and crackers. I wanted to cry because I was so grateful to see the progress. You guys really saved me yesterday and I am so thankful for that.

5 Star Review.png April, 2022 - By Megan T.

We’ve worked with HomeInstead for 4 years and this franchise for the past 2. My mom’s caregiver is the best. She treats my mom with respect and so helpful around the house. Honestly she’s like family now. She takes time to talk to my mom about life, tv shows and other things. The office is also very helpful as my schedule can change and they are great about finding coverage at the last minute. Thank you all!

5 Star Review.png January 19, 2022 - By KH2

Our family was extremely pleased with the care my mother received from Home Instead, especially Diamond, Audrey, and Morgan. The program was explained thoroughly prior to the start date. My mother's caregiver was always on time, wonderful, kind, compassionate, thorough, and trustworthy. In addition, the office staff was extremely responsive and understanding. I would highly recommend Home Instead.

5 Star Review.png January 4, 2022  - By Joe DA

Have been using Home Instead for approx. the past 3 years to help me care for an elderly lady with Dementia & mobility impairment - Caregiver has been visiting one day per week - Their Caregivers have been highly dependable - The Agency has been responsive to my requests

5 Star Review.png November 12, 2021 - By Lakeisha C.

Ms. Destiny is amazing. Answers telephone professionally and matches care superbly. Service who values dignity.

5 Star Review.png November 2, 2021 - By C.S. Walker

The caregivers assigned to my mother had the upmost concern for her well-being. They provided excellent daily care and showed her whatever her needs might be that they were there for her. She felt their compassion, and it made her comfortable to be with them in her home. Watching and listening to them work along side my mother gave me reassurance that she was being well taken care of.

5 Star Review.png November 1, 2021 - By Mrs. Betty

For background this is an end of service review. Home Instead SW provided approximately 8 months of services to our mother. We found them extremely caring and professional. For the family, this was an emotional time and expectations, like it would be for most love ones, were perhaps unreasonably high. I can't say there were not bumps along the way but with hand on heart can say Ibrahim and team ALWAYS did everything possible to quickly resolve them. Their responses with us were timely and corrective actions were always resolved to our satisfaction. The ladies that took care of our mom became friends to her and in her final days were noticeable sadden by what was to come. This is where our respect for these earthbound angels move from simply a service provider and become a blessing, to both the client and the family. For this we can never say thank you enough.

5 Star Review.png October 24, 2021 - By Louada

Awesome service. They helped take care of my Dad in our home and was dependable and did fabulous work.

5 Star Review.png February 2023 - By Stacy R.

Home Instead has my HIGHEST recommendation! When my family made the difficult decision to bring our mother home under Hospice care, we knew we could not do it alone. The owner met with us, listened to our needs, and arranged for 24/7 care to begin the same day.

5 Star Review.png October 2023 - By Shastie M.

We had a good experience with them. I would recommend to other families looking for someone to help with elderly care.

5 Star Review.png September 2023 - By Claudia B.

The caregivers we have received from Home Instead have been wonderful and my 101+ year old dad who suffers from advanced dementia loves them. We have used this company for about 18 months approx. and have steadily increased hours as my dad's condition has worsened. Communication with the owner/manager and the office staff from top to bottom has been perfect and our concerns from time to time have been addressed to satisfaction. On the rare occasion when a substitute or new caregiver was needed as we added hours, the "new" person came ahead to work with us and the current caregiver to make sure everything worked with my dad. That is an excellent plan to have so someone new isn't coming to work without meeting us and my dad first. I am not exaggerating when I say our caregivers have become like a member of our family.

5 Star Review.png September 2023 - By Hilary N.

Home Instead is the perfect fit for my mother suffering from progressed MS and Dementia. It is our hope that we can keep her in her home for as long as possible. With this agency we may approximate to this goal safely, and with ease.  The individuals selected for mom's care are a perfect fit. The Client Care Coordinator Anastasia Coleman hand picked these ladies based on mom's character, personality, and special needs.  In our first interview Ana answered all of my questions and concerns within the first five minutes, I did not have to ask my questions as she volunteered the information. It was a certain choice by the end of our interview.  She is calm, polite, respectful and listens very well. To date this branch of the franchise Home Instead has both met and exceeded expectations. Their company has the capacity to coordinate a team of 4 to work with mom, this is most welcome and has not been the case in our experience of 4 other agencies. At this time it seems that they have the infrastructure to support not only the client but the employees as well.

5 Star Review.png May 2023- By Kelly G.

Great communication; anytime I needed to make changes to scheduling, Home Instead has always been very accommodating. I have never had any troubles getting in touch with someone and they always have a quick response time. Very grateful.

5 Star Review.png February 2023 - By Tracy S.

Home Instead has been a blessing to our family. They work with us to ensure that our dad is cared for and that he receives consistent and competent care from his team. Dad truly loves his primary caregiver and is genuinely happy to see him. The office staff is easy to work with and they go out of their way to accommodate our needs. I would highly recommend their services.

5 Star Review.png January 2023- Carmichael Kahn

Home Instead staff has excelled consistently in providing staff who were exemplars of care workers who were not only capable but dependable, committed and respectful even in the face of difficult clientele. Our family has nothing but praise for this agency which stood by us until my mom's recent passing. Well done! 

5 Star Review.png October, 2022- By Lisa Windell

Both of our caregivers are doing a lovely job! Mom and dad enjoy and rely on them both and they are both hard working, communicative, super people! We could not be happier and often pinch ourselves that we have found family like help to be with mom and dad! Thank you for having such a great team!

5 Star Review.png October, 2022- By William Blair

Engaged these folks to stay with my wife all night after major surgery, so that she would always have a familiar face when she woke up (or was awakened -- which, as you no doubt know, happens regularly at night in a hospital), and have an advocate to make sure the nursing staff was paying her the attention she needed. This engagement was for 12 hours straight from 8 PM to 8 AM for two nights. The caring, patient staff member assigned came to our home to be introduced to my wife (and get her approval, of course) along with the owner. We were all very pleased with her selection. Everything went well, including some events which demonstrated the necessity of having a "sitter" for an overnight stay in a hospital (everybody is short-staffed these days, including nurses in hospitals). I could not be more pleased.

5 Star Review.png September, 2022- By Heidi Glover

Even though we only ended up using their services for less time than planned, everyone was helpful, caring, and kind in assisting us through a very difficult and stressful transition. Mom loved her aids, and they even accompanied her in her emergency, and stayed by her side, when we couldn't be there. We were given grace, assurance, and support when we needed it most. I am grateful to have found them and will be happy to use them again, if we need it in the future.

5 Star Review.png February, 2022 - By Wendy Toups

Home Instead provides my mom who has Alzheimer's with day and now, some night time care. They communicate and work with me to find the best care giver fit for my mom. Knowing they will treat her with dignity, respect and as much care as I give her is very important to me. I can leave the house and/or sleep at night knowing my mom is well taken care of.

5 Star Review.png October 4, 2021 - By Jami A.

The care my mother received was kind and consistent. The staff reached out to me as well by phone, text and email to check on my wellness and to offer tips. The office staff and the caregivers were excellent!

5 Star Review.png September 19, 2021 - By Ceyeier

We were referred to Home Instead via a conversation with the Houston Area Parkinson’s Society. We were in need of daytime personal care for our elderly mother, whose mobility and memory issues were declining. We have been very pleased the quality of the individuals we have been matched with. Mom not only receives the personal care she needs, but we have the peace of mind to be able to carry on with our lives knowing she’s in great hands. We have found all the caregivers to be timely and receptive to guidance. The agency has been very flexible in meeting our request for a change or addition of hours and location.

5 Star Review.png - By J Rob

Very professional and committed. Although difficulties must be expected when caring for elderly love ones, Ibrahim, Audrey and team of caregivers have always done their very best to make our parent secure and comfortable. Their timely personal notifications surrounding schedule updates are helpful to manage, and eliminate, family stress. We feel fortunate to have found their services and highly recommend them to anyone looking for in home care.

5 Star Review.png August 23, 2021 - By CWS

In the midst of a difficult situation, Home Instead has worked with me to give my relative care. I appreciate Mr. Ibriham and Wendolyn for their patience and understanding. It feels good to have their suggestions and care through everything. Thank you, Home Instead.

5 Star Review.png August 13, 2021 - By Kelly R.

I've been receiving help from Home Instead for about the past 8 weeks, and they have been such a blessing to me. The staff is so sweet and their caregivers have been very nice ; they always do their best to help with my needs and are even willing to do things that they are not familiar with. Since i have a spinal cord injury helping me can be challenging, but they always do their best I would recommend this agency to anyone, young or old with physical challenges.

5 Star Review.png August 9, 2021 - By Leslie C.

We had a great experience working with this agency and were impressed with the caregivers. Everyone was kind and compassionate.

5 Star Review.png August 8, 2021 - By P. King

The staff that came an stayed with my mom were friendly and helpful. They were always looking for a way to help. They were here when they said they would be and made sure that they finished what needed to be done before they had to leave. I would recommend this agency to anyone that needs a caregiver for their family.

5 Star Review.png August 1, 2021 - By P. King

The staff that came an stayed with my mom were friendly and helpful. They were always looking for a way to help. They were here when they said they would be and made sure that they finished what needed to be done before they had to leave. I would recommend this agency to anyone that needs a caregiver for their family.

The Benefits of Home Care

Read more about how home care services can help enhance a person’s enjoyment of life.
Home Instead Caregiver stands smiling in front of senior woman in bed