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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home. Our Home Care Service Area
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

Home Instead franchise owner Ibrahim Abousawan

Ibrahim Abousawan, Owner

By reflecting on his life and contemplating his future, Home Instead® franchise owner Ibrahim Abousawan found what he wanted to do in life for years to come: giving back to the community by providing care to those in need.

"I started my career working for NASA, then worked with oil and gas companies. I realized, when I turned 42, that my aspiration goes beyond working for a successful company, but instead leading one. I started my quest for a business that adds value to the community and fulfills my purpose in life. Becoming a franchise owner for the leading brand in home care was the opportunity I was seeking. I was intrigued by the culture of the Home Instead owners and brand involvement in the community and in the network's global reach and influence," said Ibrahim, who took over ownership in September 2020. Read More

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Lane Gray, Client Care Coordinator

Lane started out caring for her father in-law when he had been diagnosed with liver cancer. It was very hard on our family to see him in pain. They had some nurses and caregivers come by to care for him but they did not know him like Lane did, nor care to get to know him. Lane was there through every step of the way; Lane was his primary caregiver helping him bathe, get in and out of bed and his wheel chair and assist him with eating. When he was put on hospice, it was very hard but Lane knew she needed to help him and the family. "The nurses that would come to help him did not listen to what he had to say and did not treat him with respect." It was after this experience Lane decided to become a caregiver with Home Instead after he passed away. "I wanted to help families in similar situations as mine. I experienced how hard it was for our family, so I knew I wanted to be there for others in our community. I love the new clients we receive and seeing how much joy we bring to them and the families by knowing their loved one is in great hands."

Home Instead Recruitment Coordinator April Pamza

April Pamiza, Training and Engagement Coordinator

April is our award-winning Home Instead® franchise's outstanding Training & Engagement Coordinator because she has the foundation for this important staff position.

April, who joined our franchise on June 20, 2018, is a Certified Nursing Assistant whose broad education includes a certificate in business information technology. She first served as a highly successful CAREGiver who quickly rose to an elite status that prompted our franchise to designate her specifically for last-minute assignments to any client no matter the situation. Read More
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Rachelle Scott, Recruitment Coordinator

Rachelle holds a Health Communication Bachelor’s degree and with her background and education she strives to find additional ways and resources to bettering the vulnerable senior population in our community; one way to do that is finding fantastic CAREGivers, eager to serve seniors in their homes.  She serves with Home Instead as our Recruiter and Engagement Coordinator! She loves her role and she is always on the lookout for potential caregivers with the same drive and passion that our company does. She finds enjoyment in meeting new people with similar goals of enhancing the lives of aging adults and their families and who strive to build value in their service to others. Read More

Home Instead Service Coordinator Audrey Willis

Audrey Willis, Service Coordinator

As our award-winning Home Instead® franchise's service coordinator, Audrey is committed to ensuring the best possible CAREGiver-client pairing and achieving a strong client-CAREGiver connection and compatibility. That means Audrey gets to know CAREGivers and clients well in order to make judgments that benefit everyone – clients, their families and our CAREGivers.

"Clients and customer service are always my first priority," said Audrey, who joined Home Instead in July 2020. For about 10 years at another job, Audrey worked with people who had developmental disabilities. Read More
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Karen Jackson, On Call Supervisor

Karen Joined the Home Instead team in 2021. She plays a vital role supporting our after hours and weekend field operations. She is the friendly and professional person that answers incoming calls from our staff, clients and their families.

Karen worked in the medical field, particularly in Home Health and Hospital/Clinic Setting for over 30 years. She enjoys working with Seniors, the disabled and our Veterans. Karen is always willing to help our clients and families to make sure their needs are met and provide them with the best customer service. In her free time, she spends quality time with her family, enjoys riding dirt bikes and playing with her 2 large Catahoulas.

Our Team

Your Home Instead team in Houston, TX possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home


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