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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Our Promise

Proudly Serving Aging Adults & Their Families

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

Meet Our Team

About Us

Jason & Debbie Baker, Our Franchise Owners

Jason & Debbie Baker, Our Franchise Owners

Jason and Debbie Baker have been Home Instead Senior Care franchise owners since 1999. Seventeen years later, the company has grown out of buildings but into the homes of over 2,500 clients. Their compassion to help those in need spills out of their daily lives and into the hearts of others. As a Physical Therapist, Jason has a vast understanding of the physical body, and in combination with his humility and graciousness, he exemplifies an extraordinary company owner. He and Debbie have six children together. They are loved by family, friends, the staff and the community. Because of their character and leadership, we are proud to say that Home Instead is the trusted source of companionship and in-home care of seniors in the San Diego/Hemet areas.

Melissa Leon, General Manager

Melissa Leon, General Manager

​Melissa Leon is our General Manager and fearless leader. She has successfully directed and coordinated all activities for the franchise for the past 5 years. Under her leadership, we have seen enormous service area growth and development of our business. Her achievements come from her service-oriented, joyful heart, and her genius for motivating the Key Players within our office. Her passionate drive and skill for problem-solving motivate her to create profitable solutions and generate innovative ideas. Her heart for people, the Lord, and her work is evident in how she manages our Franchise 158. When she is not generating new opportunities for our business’s development, you can find her spending time with her large family, being Nana to 3 beautiful grandchildren, or enthusiastically hunting for new treasure at local estate sales.

Timothy Norris, Home Care Consultant / Community Liaison

Timothy Norris, Home Care Consultant / Community Liaison

Tim Norris is the Community Liaison and Home Care Consultant for our office. Tim establishes strong work relationships with clients, the public, and local organizations. His successes have been instrumental to our location’s development. His gregarious nature and influential work ethic solidify his importance to our team. He productively invests his time in the office and enjoys contributing to the Home Instead Big Picture. When Tim is not dedicating his drive to our Franchise, you can find him dedicating time to his family, roasting mallows at a nightly family bonfire, or Penny-Boarding Carlsbad Village with his friends.

Wade Curry, CAREGiver Administrative Assistant

Wade Curry, CAREGiver Administrative Assistant

​Wade Curry is the Caregiver Administration Assistant in our office. Wade ensures that Caregivers’ certifications, insurances, and other documentation are kept current. A former caregiver himself, Wade is great in his role as a ‘master of ceremonies’ for client to caregiver introductions. Wade illustrates the honor and integrity of Home Instead. He appreciates Biblical values and knows those values are an advantage to the Caregiving culture. When Wade is not focusing on his duties at the office, you can find him imparting individualized insight to his family of seven, pastels or painting, or planning a fishing weekend to picturesque places, like the Eastern Sierras.

Robin Kennedy, Engagement & Training Coordinator

Robin Kennedy, Engagement & Training Coordinator

​Robin Kennedy is our Training & Engagement Coordinator. She utilizes her previous experience as a Caregiver and San Diego Hospice volunteer to connect with our caregivers and help them understand they are a vital part our company. Her dedication to Caregiver inspiration and engagement results in our Caregivers providing the most professional, caring service to our clients. When Robin is not mindfully connecting with our Caregivers, you can find her using her inventive mind to create jewelry and paintings, enjoy time with her dog, or travel to exciting places.

Hemi Jeong, Office Coordinator

Hemi Jeong, Office Coordinator

Hemi Jeong serves as Office Coordinator for Home Instead. She was a Home Instead CAREGiver for almost 1 year before joining our office team. Her previous experiences working in the fashion industry for about 10 years as an assistant fashion designer, technical designer, design room coordinator, fashion stylist, production coordinator, and visual merchandiser have helped her thrive in her position as our Office Coordinator. Her keen attention to detail, love of meeting new people, and award-winning smile, all help her share her heart- not only with our sweet senior clients, but also with fellow colleagues and anyone reaching out to the Home Instead office. If Hemi is not cheerfully answering the phones or keep our office organized, you can find her enjoying the outdoors, traveling, cooking, and reading.

Pamela Boswell, Recruitment Coordinator

Pamela Boswell, Recruitment Coordinator

​Pamela Boswell gives our franchise a competitive advantage in her role as the Recruitment Coordinator. Her exceptional organization skills and attention to detail enable office life to run smoothly and all others to perform at their best. She is known for her welcoming spirit and is the first face seen when you walk in our office doors. When Pam is not answering phone calls or bettering the work environment, you can find her spending time with her husband at the beach or enjoying the many hiking trails in San Diego.

Sonia Robertson, Marketing Coordinator

Sonia Robertson, Marketing Coordinator

Sonia serves as the Marketing Coordinator for Home Instead San Diego. She enriches our online presence through social media, digital marketing communication, and website content development. She found out about Home Instead after her college graduation from Mr. Baker. She knew this would be a great opportunity to apply her marketing knowledge and serve aging adults, like her beloved grandparents. Her passion for Home Instead shows through her desire to depict Home Instead online as it is portrayed in person: a company that truly cares. When she is not enhancing our online presence, you can find her surfing at La Jolla shores, doing yoga on Pacific Beach bluffs, or hanging out with her friends and family.

Dianna Hillaker, Service Manager

Dianna Hillaker, Human Resources Manager

Dianna Hillaker is our office Human Resources Manager. Multitalented, Dianna oversees the recruiting department and CAREGiver engagement department, as well as finances and Long-Term Care Claims. Her wealth of knowledge stems from her previous experience working in the areas of After-Hours support, Staffing, and Recruitment. She welcomes daily the opportunity to work for a respecting, caring, God-fearing and people-loving corporation like Home Instead. When she is not devoting her purpose-driven work ethic in our office, you can find her devoted to her family, or to attending Hill Country Community Church, or braving the early mornings at Planet Fitness.

Mary Cortez, Lead Service Coordinator

Mary Cortez, Service Manager

Mary Cortez serves as our Service Manager, overseeing the staffing department. She works daily with our CAREGivers and Clients to keep the ongoing schedule running smoothly and flawlessly. She enjoys building and creating the schedules for our new CAREGivers and Clients. She uses her servant’s heart to provide best care solutions for our seniors, while also strategically finding the best solution to the care-schedule’s constantly moving puzzle pieces. Her ability to maintain calm in high stress situations and adapt to sudden changes with effective solutions gives her the title of our scheduling wizard. When Mary is not working her magic in our office, you can find her hanging out with her best friends, enjoying time with her family, or proving to be a fierce teammate and opponent in her coed softball and dodgeball teams.

Ruby Magana, Service Coordinator

Ruby Magana, Service Coordinator

Ruby Magana operates as our Service Coordinator. She started with our Franchise as a Caregiver and after 5 years, came into our office. Her kind-hearted knack for scheduling and handling the difficulties of staffing make her successful in her position. She has always had a desire to serve seniors. She loves keeping them company and sharing in the family’s precious moments. That desire translates into her work. She always goes the extra mile to assure the Client’s family that they have the Home Instead family to rely on now, so that they can enjoy being family members and let Home Instead do the caretaking. Her family-oriented, dedicated approach translates well in work as her role as mom, master craftswoman, or completing a complex knitting project.

 Kristen Garcia, Client Care Manager

Kristen Garcia, Client Care Manager

Kristen Garcia is our office’s Client Care Manager. Kristen serves to create quality and personalized experiences for our clients and their families. Her daily tasks consist of quality assurance visits, introducing Caregivers to Clients, and creating trusting relationships. Kristen understands the importance of meeting people where they are. She is perceptive and modifies our service care plan to best support the on-going needs of the clients so they can improve and enhance their quality of life. Kristen is a Certified Nursing Assistant and uses these skills to recognize needs in our clients and find valuable, lasting solutions. When she is not using her ingenious to improve the well-being of our clients, you can find her travelling, dancing, spending time with her family, or bonding with her fur baby.

LaTasha Haynes, Client Care Coordinator

LaTasha Haynes, Client Care Coordinator

LaTasha Haynes is the Client Care Coordinator in our office. As a former Caregiver, LaTasha recognizes the importance of building great relationships with Clients and their families. She uses this insight to recruit quality Caregivers, create new community partnerships, and recruit new staff who share our vision and values. She exemplifies the compassion and values of Home Instead while conducting personal care training and being a supportive team member for Caregivers. When she is not engaging the community or being diligent within our office, you can find her engaging in family time at the beach with her kids or delighting in being a much-loved grandma.

Candis Johnson, Client Care Coordinator & After-Hours Support Team

Candis Johnson, Client Care Coordinator & After-Hours Support Team

Candis Johnson serves as our Client Care Coordinator and On-Call Coordinator. As Client Care Coordinator, she provides quality assurance calls, reaching out to Clients and their families to address concerns and provide resources as needed. As On-Call Coordinator, she serves as after-hours staff on weekends- addressing scheduling needs for Clients and CAREGivers. She began her interest in aging adult care when she began working at an assisted-living facility in high school as kitchen staff. From there she turned toward residential care services and her passion for CAREGiver sparked. Since then, she has experience as a Certified Nurse’s Assistant, patient care in the hospital, as well as being a CAREGiver before joining our office staff. If she is not joyfully fielding phone calls, you can find her home with her family, game night, or lounging with her pets.

Joyce Shepard, On-Call Coordinator & Office Assistant

Joyce Shepard, Lead CAREGiver/On-Call Coordinator

Joyce Shepard is our Lead CAREGiver & On-Call Coordinator. She first started serving seniors as a Certified Nursing Assistant and PT aid for 35 years in the state of Rhode Island. After she retired from work in Rhode Island in 2012, she moved to San Diego to start working for Home Instead. She loves how Home Instead makes it possible for her to be there for her clients. She is known for being there for not just her client’s needs but also their heart, listening to them, and listening to our CAREGivers whenever they place a call. Her hard work and dedication are apparent in the office, from her attention to clients’ needs in detail, even to her organization of the filing cabinets. If she were not at work, you can find her spending time with her grandkids as Grandma GG or finding a great bargain at Ross, Hobby Lobby, or the local shopping malls.

Our Team

Your Home Instead team in San Diego, CA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home

Testimonial

Latest review from our community