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Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Concord, NC.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Home Care Team

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Sid Jay, Owner

In 2003, Sid recognized the growing need for non-medical home care for seniors. He believed Home Instead was the clear choice based on the support and quality of services. Leaving a twenty-year career in color physics and technical management, Sid started Home Instead in Concord to provide service in Cabarrus and Rowan counties. Finding and training top-quality care providers and staff was the key to becoming the leading home-care agency in the area. This and the growing need for care continues today. 


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Tracy Oberst, General Manager

Tracy’s background is in marketing, business development, sales and management. She earned her degree in Automotive Marketing at Northwood University in Midland, Michigan. Tracy began her career in a high-volume multi-line auto dealership and made her way to a hospital-owned home health, palliative care, hospice and home care entity in Ohio. Her decision to switch career paths developed when her parent’s health deteriorated. She saw a personal need within her own family dynamics that required outside care. Tracy joined Home Instead because of their outstanding reputation as a leader in the home care industry. She is humbled to have the privilege to work for and with a group of people that truly want to make a difference in the lives of Seniors!

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Maxine Lang, Office Manager

Maxine joined Home Instead in 2006. She was a cardiology tech for 18 years in a hospital in MD. She enjoys writing and has authored a children's book, "Sheldon's Adventures in Heaven". She has two daughters, two stepchildren, six grandchildren and four great grandchildren. She loves that Home Instead is a business of the heart-where caring is everything!

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Katelyn Burdine, Scheduling Supervisor

Katelyn started working as a caregiver in 2013. She worked her way up to a team lead position, helping with training new caregivers and working with scheduling. She has worked in home care setting, long-term care facilities and hospital systems as a CNA. Katelyn is from a small town in Ohio. She moved to North Carolina in April of 2021 since she has family in the area and couldn’t resist being close to the mountains! Katelyn is married and has three boys. She spends her free time in the mountains and taking photographs, hoping to get a photo of some black bears! Katelyn says that helping others in need is her passion and she can’t imagine doing anything else!

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Kelli Clouse, Recruitment/Retention Supervisor

Kelli has worked in the medical field for over 7 years from in home care to end of life care and supervisor positions for over 10 years. Kelli has 4 children and 7 grandchildren. She has a passion to help others find the best within themselves for strength and growth and strongly believes the mountains ahead of us are never greater than we are to achieve our dreams.

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Karla Martin, Client Care Coordinator

Karla joined Home Instead in 2015 after retiring from her teaching job in Pennsylvania. She was very happy to find a position as a Client Care Coordinator with Home Instead, where she can continue caring for others and meeting new people. As the mother of 5 children, "caring for others" comes naturally to her, so she welcomes the opportunity to set up quality care for her clients. If you know anyone who would like to meet with Karla to discuss how Home Instead might assist, please don't hesitate to give her a call. She would love to meet with you​!

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Leah Furr, Community Service Representative

Leah has worked in the healthcare industry for 18 years now. She has spent most of those years in Skilled Nursing helping families find the right placement for their loved ones. She joined Home Instead in December of 2021 and has always had a passion for helping others. She has 2 daughters and enjoys spending time at the beach with friends and family. 

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Kenda Johns, Training and Records Coordinator

Kenda Johns relocated to the Charlotte area from a small town outside of Pittsburgh, Pennsylvania five years ago. She has a master’s degree in Teaching and Curriculum and was a high school mathematics teacher for ten years. In 2017 she joined the staff at Home Instead as their Training and Records Coordinator. Communication, organization, attention to detail, leadership, integrity and compassion are the skills she developed as a teacher that allow her to be successful at Home Instead in her Caregiver training role!

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Kathleen Monks, Lead RN

Kathleen Monks RN, CSA comes to Home Instead with 25 plus years of experience in healthcare. Her experience includes Hospice-Palliative Care and 10 years of home care. Seeing the need of the senior population she increased her knowledge and became a certified senior advisor. She thoroughly enjoys helping seniors stay in their homes safely and loves supporting the caregivers that assist those seniors!

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Lou Dorton Shue, PRN Registered Nurse

Lou Dorton Shue, RN, BSN, MS joined Home Instead in June of 2010. She has 40 years of experience in the nursing field. Most of her experience has been in nursing education with Rowan-Cabarrus Community College. She enjoys her work with Home Instead, especially working with the CAREGivers. Lou and her husband Zeb have two children. Lou enjoys tennis, bowling and playing golf!​

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Linda Blalock, PRN Registered Nurse

Linda has been an RN/FNP for more than 30 years. Her nursing background includes Intensive Care, Geriatric Medicine, Occupational Health and private practice with Rural Health Clinics. Linda and her husband are both retired but both felt the need to continue to work part-time and she knew Home Instead would be the perfect fit. She has one son, a dog and a cat which keeps her busy. When she is not working, she enjoys reading and travel.

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Natalie McCoy, PRN Registered Nurse

Natalie has been in the healthcare field for 20 years, 18 years as a nurse. She worked her first couple of years as a nurse in various areas such as ICU, Mother-Baby, Pediatric office, Family Medicine, Home Health, School Nurse and Facility Nurse. After that, she took some time off to be a stay-at-home mom to her two daughters who are now school aged. During her time as a stay-at-home mom, she went back to college and obtained her BSN in nursing. Natalie enjoys the conversations and relationships she gets to make with her clients and their families.

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Allison Gutierrez, Scheduling Assistant

They say home is where the heart is, but my heart is wherever I can help/serve in the healthcare industry. My past experiences have included animal care, working with wounded veterans, and working in nursing homes as a caregiver and management team. My husband and I are from Texas have a little girl and 3 rescued dogs. It is fair to say I am an over the top dog lover! I enjoy cooking, crocheting, traveling, visiting family, and reading (romantic comedies are my favorite!).

Our Home Care Team

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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