Scheduler

Objective:

The Scheduler is expected to perform the dual role of scheduling and onboarding clients. The Scheduler is responsible for scheduling clients and CAREGivers^SM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Additionally, the Service Coordinator is expected to perform a variety of duties that relate to client onboarding, including taking service inquiries, care consultations with potential clients and family members, client/CAREGiver^SM introductions and quality assurance visits with existing clients.

Primary Responsibilities:

• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Increase client loyalty and utilize the consultative sales process to better meet our current client needs.
• Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.

• Demonstrate open and effective communication with the franchise owner, supervisor, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

• Participate as needed in all CAREGiver meetings
• Conduct Service Inquires and Care Consultations following the consultative sales process.

• Perform any and all other functions and responsibilities deemed necessary
• Maintain regular attendance at the office to execute job responsibilities

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Full-Time position. Pay rate depending upon experience. Paid Holiday pay and Paid time off after probationary period. No medical benefits.