Service Coordinator

The Service Coordinator has the primary responsibility of building new relationships with clients, their families, and also within the senior care communities.
Competitive salary, looking to start interviews mid November with anticipation of chosen candidate to start position in December 2025.
Position is located in Bensalem, PA - Full-time schedule Monday-Friday.

PLEASE APPLY ONLY IF YOU HAVE AT LEAST 1 YEAR EXPERIENCE AS AN OFFICE LEVEL EMPLOYEE AT A HOME CARE AGENCY

Excellent Benefits Package Including:

• Competitive starting salary depending upon experience
• Holiday pay Vacation pay
• Great Pay with paid training through the year
• Very friendly office staff to train and assist you
• Opportunity for Advancement within our office

Responsibilities Include:

• Report directly to the HR Recruitment Team as well as HR Manager
• Assist team with scheduling
• Assist with Phone Screening new Candidates, onboarding process
• On-call phone is in rotation with team members
• Meet with prospective clients and family members conduct care consultations and provide solutions to care needs by creating a plan of care.
• Provide ongoing care management assessment via quality assurance visits to assure excellent service from our caregivers
• Matching caregivers to clients and scheduling services
• Assist with recruiting caregivers
• Serve as a liaison between all clients and their assigned caregivers conduct caregiver introductions to new clients
• Develop and maintain relationships with referral partners in the senior community to generate new business that is consistent with Home Instead standards
• Maintain clear and concise written assessment of client's care goals and update the care plan as necessary
• To communicate with clients in a friendly and congenial manner

Qualifications:

• Some office experience (preferably with a Home Care Agency; any home care experience is a plus)
• Admin experience preferred
• 21+ years or older
• Complete a criminal background check, DMV check and drug screen
• Possess a valid driver’s license and valid auto insurance
• College degree preferred but not required
• One year experience in home care (preferred)