Client Care Coordinator

Client Care Coordinator

Location: Erie County, NY/Schedule: Monday–Friday, 8:00 am - 4:00 pm (this position does have flexibility with start and end time due to client schedules (can generally end at 5pm latest) | In-person role; occasional hybrid

Are you passionate about making a difference in the lives of older adults and their families?
Do you thrive on building meaningful relationships and coordinating high-quality care?

If so, we'd love to meet you! We're seeking a compassionate, reliable, and trustworthy self-starter who also thrives in a goal-oriented, team environment and is ready to help grow our impact in the community.

What You'll Do:

• Lead prospective clients and their families through a consultative sales process that results in customized care plans and service initiation

• Provide leadership, coaching, and support to caregiving staff

• Advise families through the challenges of caring for aging loved ones

• Identify opportunities to expand services through our Quality Assurance Program

What We're Looking For:
•A compassionate, empathetic professional who genuinely enjoys working with seniors

•Prior experience in healthcare, home care, or senior services strongly preferred

•A self-starter who takes initiative and thrives in a mission-driven environment

•A dependable team player who collaborates well with colleagues, clients, and community partners

•Strong communication and relationship-building skills, with the ability to balance care with business growth

• Organized, reliable, and able to manage multiple priorities with confidence and care
• Must have a valid driver's license, dependable transportation, and current auto insurance
• Must be able to go into a variety of home environments

Just a few of our Benefits:

• Competitive salary: $50,000 to $55,000 annually
• Health insurance available
• Paid time off
• Matching retirement plan

Key Responsibilities:
•Client Engagement & Relationship Building

• Be the primary point of contact for clients and families
• Conduct care consultations and develop customized care plans
• Follow up with potential clients to support their decision-making process

•Care Coordination & Quality Assurance

Collaborate with Care Pros and office staff to ensure seamless service

• Lead client/Care Pro introductions and conduct regular quality assurance visits
• Identify and recommend additional services based on evolving client needs

•Collaboration & Problem-Solving

• Address concerns with empathy and professionalism
• Work with families, Care Pros, and healthcare professionals to ensure optimal outcomes

•Compliance & Documentation

• Maintain accurate client records and ensure compliance with policies and procedures

Sound Like You?

Help us grow—and help families find peace of mind. Apply now. Join our team and we promise you will make a meaningful impact every day.

To Apply: Visit the careers page on our website at www.homeinstead.com/575 to apply. Please include your resume and cover letter.

*SPECIAL NOTE* Please be aware that we receive a high volume of applications. No phone calls please. Thank you for your anticipated cooperation.

HJBW Enterprises, LLC, an independently owned and operated Home Instead office, is an Equal Opportunity Employer.