Service Coordinator

Service Coordinator (Scheduler)

Join the Home Instead team and make a difference every day!

At Home Instead, we provide compassionate, reliable in-home care that helps seniors age with dignity and independence. We're looking for a highly organized, customer-focused Service Coordinator to ensure our clients receive exceptional care by matching them with the right Care Professionals.
Location: Dickinson, ND

Position Summary

The Service Coordinator is responsible for coordinating caregiver schedules, managing client service needs, and maintaining clear communication with clients, families, and Care Professionals. This role is fast-paced and ideal for someone who thrives on problem-solving, multitasking, and building strong relationships.

Key Responsibilities

• Create and maintain caregiver schedules to ensure all client shifts are covered.
• Match Care Professionals with clients based on skills, availability, and compatibility.
• Respond promptly to schedule changes, call-offs, and urgent staffing needs.
• Communicate effectively with clients, families, and Care Professionals regarding scheduling updates.
• Monitor schedule accuracy and maintain detailed documentation.
• Work collaboratively with the office team to provide exceptional customer service.
• Support caregiver retention through proactive communication and relationship-building.

Qualifications

• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Ability to multitask and remain calm under pressure.
• Proficient with computers and scheduling software; Microsoft Office experience preferred.
• Previous experience in scheduling, customer service, healthcare, or a related field is a plus.
• A positive attitude, strong attention to detail, and a heart for serving seniors.

What We Offer

• Competitive pay
• Supportive, team-oriented work environment
• Paid training
• Opportunities for professional growth and advancement
• Generous PTO and Benefits
• The opportunity to make a meaningful impact in the lives of seniors and their families

If you're a compassionate, organized professional who enjoys solving problems and helping others, we'd love to hear from you. Apply today and become part of a team that's changing the face of aging, one client at a time.