Meet Our Team

Crystal joined Home Instead in 2017 as a Care Professional and has since taken on multiple roles within the organization, including Office Coordinator and Home Care Manager. Throughout her journey, she has consistently brought tremendous value to our team and demonstrated remarkable growth within the company.

As General Manager, Crystal leads the day-to-day operations of the franchise, ensuring the business runs efficiently and remains aligned with the Home Instead mission—to enhance the lives of aging adults and those who care for them. She provides direction and support for all departments, overseeing quality client care, effective recruitment and retention of Care Professionals, and the consistent achievement of goals. Crystal leads the team in upholding Home Instead’s commitment to being the provider of choice in the communities we serve.

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Grisel joined Home Instead in 2021 as a Service Coordinator. In her role, she is responsible for coordinating client schedules and aligning them with Care Professionals’ desired hours.

As Service Coordinator, Grisel plays a key role in ensuring that client and Care Professional matches are successful. She works diligently each day to understand the unique needs of both clients and Care Professionals, collaborating closely with the team to create strong, lasting connections that support quality care and satisfaction.

Alyna joined Home Instead in 2023 as an Office Coordinator. In this role, she works closely with all departments to provide valuable administrative and operational support. Her primary responsibilities include recruiting, engagement, and scheduling.

A recent graduate of Loyola, Alyna is pursuing a career in the medical field. While she prepares for medical school, we are fortunate to have her talents and dedication contributing to our team.

Maria joined Home Instead in 2024 as our Recruitment & Training Coordinator. In this role, she is responsible for onboarding new Care Professionals and supporting their success from the start.

With a background as a CNA and caregiver, along with experience as a former boutique owner, Maria brings a unique combination of compassion, professionalism, and business acumen to her role. Her diverse experience and strong interpersonal skills make her a valuable asset to the Home Instead team.

Irene joined our team in early 2025 as a Lead Care Professional. From the beginning, she demonstrated a strong commitment to excellence through her engagement with care professionals, clients, families, and healthcare partners. Her drive, compassion, and ability to foster meaningful relationships naturally led to her advancement into the role of Business Development Advisor. 

As Business Development Advisor, Irene focuses on building strong relationships with healthcare providers and community partners. Through these connections, she helps ensure that Home Instead remains a trusted resource in our community—providing invaluable support and services to the clients and families we serve.

Stacie joined the Home Instead team in 2022 as a Care Professional. Her dedication to delivering compassionate, high-quality care quickly set her apart, and in 2025 she transitioned into the role of Lead Care Professional.

In her current position, Stacie provides leadership, mentorship, and hands-on support to the caregiving team while ensuring consistent, client-centered care that aligns with Home Instead’s mission—to enhance the lives of aging adults and their families. She serves as a bridge between the field and office teams by offering coaching, conducting quality assurance visits, and supporting new Care Professionals through training and shadowing.

Nicole joined Home Instead in 2015 as a Care Professional and now serves as a Lead Care Professional. In this role, she spends her weekends conducting quality assurance visits, introductions, shadow shifts, on-site training, and providing care as needed.

In addition to her role with Home Instead, Nicole holds a full-time position in the medical field. Her dedication, experience, and commitment to quality care bring tremendous value to our team and the clients we serve.

Eric grew up in Joliet, Illinois, and began his professional journey in 1998 when he joined the United States Coast Guard. Following his service, he pursued a successful career in construction with a steel company before joining Home Instead alongside his wife, Courtney, in 2012.

Reflecting on his role, Eric shares:

“Courtney and I are so fortunate to have such an amazing Administrative Team and incredible Care Professionals who are deeply committed to the seniors in our community and to the Home Instead mission. It’s truly rewarding to know that I have the opportunity every day to make a difference in the lives of seniors and their families—right here in the community I grew up in. I also get to meet so many fascinating people—clients and Care Professionals alike—everyone has a story, and I get to hear it. Building strong relationships is a priority every day. Oftentimes, we’re the shoulder to lean on, whether it’s a potential client, an existing client, a family member, or an employee. I’m honored to be a trusted source for helping people find solutions.”

Eric also expresses deep appreciation for the strong relationships Home Instead has built with local referral partners, healthcare providers, and community organizations. Their collaboration and trust play an essential role in helping Home Instead deliver quality care and meaningful support to aging adults and their families.

His leadership, compassion, and community focus continue to make a lasting impact on the families, partners, and Care Professionals he serves.

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Courtney grew up in New Lenox, Illinois, and holds a Bachelor of Science degree from Illinois State University and a Master of Education from DePaul University. She has been part of the Home Instead family since 2004, dedicating her career to enhancing the lives of seniors and supporting the families who love them.

Reflecting on her role and mission, Courtney shares:

“It is an honor to provide quality care to seniors throughout our community. Every day, I have the privilege of working alongside an Administrative Team that is deeply focused on meeting the needs of both clients and Care Professionals. We share the common goal of providing seniors with compassionate Care Professionals who keep each client’s dignity and well-being at the forefront of everything they do.

We do all that we can to give families peace of mind—whether they live nearby or far away. It can be daunting for a daughter, son, or spouse when they become the primary caregiver for their loved one. Our team puts great emphasis on helping them maintain their role as a loved one, not a caregiver. Daughters need to be daughters, sons need to be sons, and spouses need to remain husbands or wives.

We’re proud of the work we do and are continually seeking out the most compassionate people to carry out our mission.”

Courtney’s leadership, empathy, and unwavering dedication to quality care continue to shape the culture of Home Instead and strengthen the trusted relationships built with clients, families, and community partners alike.

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