Home Care Scheduling Coordinator

Scheduling & Staffing Coordinator

Location: Goodyear, AZ

Job Type: Full-time

Industry: Home Care / Senior Services

Join Our Mission to Serve Seniors with Heart and Excellence

At Home Instead – Goodyear, we’re a locally owned, family-run agency committed to delivering compassionate, high-quality care to seniors in our community. Supported by the world’s most trusted home care network, we pride ourselves on being the best home care employer in the West Valley.

We’re seeking a dependable, organized, and service-driven Scheduling & Staffing Coordinator to lead the daily logistics that keep our care operations running smoothly.

What You’ll Do

• Coordinate Daily Schedules: Manage caregiver shifts, fill open shifts quickly, and handle last-minute changes with confidence.
• Match Clients & Caregivers: Align caregiver skills and personalities with client needs for high-quality care experiences.
• Communicate Clearly: Serve as the central point of contact for caregivers, clients, and families—especially during schedule changes or emergencies.
• Support Retention & Satisfaction: Build relationships that foster trust, engagement, and long-term service.
• Document Thoroughly: Maintain accurate, real-time records in our scheduling system (WellSky).
• Collaborate Across Teams: Partner with recruiting and HR to support hiring, onboarding, and staffing strategy.
• Lead Service Recovery: Step in with calm leadership and creative problem-solving when challenges arise.

What Makes You a Strong Fit

• 2+ years of experience in scheduling, staffing, or care coordination (preferably in home care, healthcare, or senior services)
• Exceptional communication and interpersonal skills
• Ability to prioritize quickly, multitask under pressure, and manage shifting priorities
• Confidence using scheduling or care management software (e.g., WellSky, ClearCare, HomeTrak)
• Empathy, patience, and a commitment to balancing care and compliance
• A proactive, solutions-oriented mindset—you don’t wait for problems to escalate
• Experience in a service-focused role, with a dedication to "doing what's right"for clients
• Strong organizational skills and comfort with technology
• Commitment to high standards of compliance and service quality
• Ability to travel locally as needed to meet clients and provide support
• Flexible availability for occasional after-hours or weekend duties
• Familiarity with state home care regulations and compliance
• Knowledge of care documentation practices (e.g., progress notes, service logs)

This Role Is For You If…

• You thrive in fast-paced environments
• You’re the go-to person when things need fixing—fast
• You enjoy working with diverse people and personalities
• You believe how we serve is just as important as what we do

This Role Is Not For You If…

• You’re uncomfortable handling urgent issues or high-pressure decisions
• You prefer isolated work or minimal communication
• You’re not tech-comfortable or adaptable to new systems
• You’re looking for a slow-paced or highly predictable role

Why Join Home Instead – Goodyear

• Mission-driven, family-owned agency where your role truly matters
• Supportive, growth-oriented work environment
• Competitive salary and benefits, including:
• - 401(k) with matching
• - Health, dental, vision, and life insurance
• - Employee assistance program
• Training and development opportunities
• The chance to make a meaningful impact in the lives of seniors and their families

Required Skills & Qualifications:

• Excellent written and verbal communication skills
• Strong interpersonal abilities and empathy
• Proven decision-making and problem-solving skills under pressure
• Ability to prioritize tasks in a dynamic, fast-paced setting
• High attention to detail and organizational skills
• Dependable, accountable, and mission-driven

Key Responsibilities:

• Create, adjust, and manage caregiver schedules with precision
• Match caregivers to clients based on skills, availability, and personality fit
• Communicate clearly and professionally with caregivers, clients, families, and internal teams
• Handle last-minute call-offs and scheduling gaps with confidence and quick thinking
• Maintain accurate documentation and ensure compliance with care standards
• Collaborate across departments to support team goals and client satisfaction

Scheduling & Operational Skills

• Experienced in managing and adjusting caregiver schedules
• Matches caregivers to clients based on multiple factors
• Detail-oriented to avoid scheduling conflicts
• Consistently accurate and timely documentation

Critical Thinking & Problem-Solving

• Decisive under pressure (e.g., handling last-minute call-offs)
• Skilled at prioritizing tasks in fast-paced environments
• Proactive in resolving issues before escalation
• Quick-thinking and resourceful with scheduling challenges

• Communication & Interpersonal Skills

• Clear and professional in both written and verbal communication
• Effective interaction with caregivers, clients, families, and team members
• Confident in sensitive or high-pressure conversations
• Strong listening and empathy abilities

How to Apply

If you meet the experience requirements and are energized by meaningful coordination work, we’d love to hear your story. Be prepared to share your “why”—what drives you to serve others.

Apply today and become the heartbeat of our care operations