Each Home Instead franchise is independently owned and operated.
Home Instead Senior Care is a fast-growing company seeking a self-motivated, energetic person who has what it takes to provide administrative support to a small office. If you like to keep busy and love talking with people, come help us continue to change the face of aging on the Southcoast. If you enjoy a challenge, are detail-oriented and are super at multitasking, apply now!
OFFICE COORDINATOR JOB DESCRIPTION
OBJECTIVE: The Office Coordinator is expected to perform a variety of clerical and administrative duties. The Office Coordinator is expected to answer the phone, complete administrative duties (which includes assistance with accounts payable and accounts receivable) and support other staff members with clerical tasks in order to provide the highest quality of service to our clients.
This position is offered as Full-Time, Monday-Friday, 8:00am-5:00pm.
The Office Coordinator is expected to set a positive tone, receiving callers/visitors warmly in the office. They provide administrative support to every member of the team while in the office.
Reflect the core values of Home Care for Seniors Massachusetts, Inc.
Greet and welcome each visitor in a friendly, warm and professional manner and determine each visitors purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
Answer each call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
Warmly welcome every potential CAREGiver applicant with respect and enthusiasm. Explain to applicants that application must be completed online and assist applicants with online applications as needed
Warmly welcome every CAREGiver interview with respect and enthusiasm and give them job description to review. Notify Human Resources upon their arrival with their name.
Maintain appropriate inventory of office supplies, marketing materials, and copies
Handle office responsibilities during lunch periods
Organize and distribute the daily mail. Ensure all outgoing mail is in mailbox before 9:00am
Enter daily checks into the computer and complete bank deposits
Compile and fax client Long Term Care insurance documents
Print, stuff and mail client schedules
Maintain an appropriate supply of compiled client portfolios, client journals, interview packets, orientation packets and emergency packets
Prepare monthly marketing materials and label new materials
Assist Human Resource with conducting reference checks as needed
Maintain polo shirt rack and inventory
Monitor no-shows notifications for schedulers
Coordinate and execute the holiday Be a Santa to a Senior program
Mail birthday, thank you and sympathy cards to staff/families
Coordinate CAREGiver quarterly meetings - agenda, food, paperwork etc.
Coordinate client/CAREGiver schedules when Scheduling Coordinator is unavailable or needs additional assistance. Log all notes in the computer
Provide CAREGiving as needed
Counsel CAREGivers on quality assurance concerns as needed
Log CAREGiver activity in the computer
Conduct client/CAREGiver introductions as needed
Participate in CAREGiver quarterly meetings
Any and all miscellaneous duties as assigned
KNOWLEDGE, SKILLS and ABILITIES
Must have an understanding of and uphold the policies and procedures established by Home Care for Seniors Massachusetts, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must have knowledge of the senior care industry
Must demonstrate effective interpersonal skills as well as sound judgement and good decision-making skills
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Must have the ability to organize and prioritize daily, monthly and yearly work
Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
Must present a professional appearance and demeanor
Must be able to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Word and Excel
Must be able to work evenings or weekends as required
Must be able to perform duties in a professional office setting
Hourly pay based on experience
401K Retirement Plan - 4% Company Match
6 Paid Holidays
AFLAC Low Cost Insurance Plans
MA Paid Sick Law hours
Verizon Cell Phone Discount - 22%
Sprint Cell Phone Discount - 23%
BJ's Wholesale Club Membership Discount - $40 for 15 months
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.