Knowledge, Skills and Abilities:
COMMUNITY RELATIONS MANAGER
This position is Full Time (40 hours/week)
We are looking for an energetic, sales-oriented individual to market and promote our non-medical, in-home care services for seniors and build business relationships with all the facilities in our community, including hospitals, nursing home/rehabilitation centers, assisted living facilities, adult daycare, hospice, etc. This individual will actively participate and represent Home Instead Senior Care in community networking events focusing on seniors, such as the Councils on Aging, Bristol Networking Group, Dementia Friendly Fall River, Southeast Massachusetts Alzheimer’s Partnership, 4C Southcoast Collaborative, estate planning/elder law organizations, etc. The ideal candidate thrives on being a “people person” and someone who enjoys building and nurturing an extensive network of community contacts to advance Home Instead Senior Care’s reputation as the preferred senior care services provider to all facilities in our community.
WEEKEND CLIENT CARE MANAGER
This position is offered 4 days/week, Friday through Monday (32 hours)
The Client Care Manager performs a variety of non-medical duties that relate to helping to acquire new clients; conducting care consultations with potential clients/family members; quality assurance visits with existing clients; and providing client/CAREGiver introductions. They determine each client's needs and provide solutions in the form of a customized service plan. They continuously evaluate the plan through ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. The Client Care Manager provides onsite introductions and training to CAREGivers as needed to meet the clients changing needs. They serve as a community resource for clients, families, CAREGivers and office staff. The Client Care Manager also assists in the marketing of home care services to referral sources in the community.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.