Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Manchester, NH

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (603) 668-6868 to get help setting up home care for a family member.

We have come together as a group of dedicated pro​fessionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
​​​ ​​

Lisa Byrne, Franchise Owner

Lisa Byrne, Franchise Owner



Lisa’s background as an entrepreneur began over 25 years ago when she opened a bakery and ice cream shop.  Years later, Lisa furthered her sales and marketing expertise while she worked at Digital Consulting Inc. then as the founder and co-owner of Target Communications, a successful marketing and association management firm for the high tech industry. This is where Lisa ultimately earned her reputation as a leader in business development and management.
 
With her husband Frank’s support, Lisa opened their Manchester Home Instead Senior Care office in 2005 after multiple experiences in their personal life that lead them to make a personal change in career focus. Lisa’s grandmother has battled Alzheimer’s disease for the past 10 years and Lisa struggled to commute back and forth to New York to care for her own mother while she was dying of cancer. Frank’s father had suffered multiple strokes leaving him paralyzed and needing care. While caring for him, Frank’s mother died of a sudden heart attack prompting Lisa and Frank to take Frank’s father into their home to enjoy the last years of his life surrounded by family and care that afforded him the chance to live with dignity and independence. Lisa and Frank realized that they wanted to offer the same opportunity and support to other families by opening Home Instead Senior Care. With a strong commitment to the seniors in her community, Lisa is dedicated to enhancing their lives by providing reliable and exceptional care through her team of professional and compassionate CAREGivers. Lisa and Frank oversee the day to day operations of the business and are members of the Leadership Team.


Community Involvement:
- NH Conference on Aging Planning Board Member
- Chair of the Sponsorship Committee for the Conference on Aging
- Co-Founder of the Central NH National Breakfast Exchange Club
- Health Science Technology Advisory Board Member, Concord, NH
- Co-Founder, Central NH National Breakfast Exchange Club
- Member of the Chairman’s Club of Manchester Chamber of Commerce
- Charter member of Good Life Providers



Frank Byrne, Franchise Owner

Frank Byrne, Franchise Owner

frank.byrne@homeinstead.com

Frank holds a Master’s degree in Counseling Psychology and has worked extensively in both the human service industry and educational publishing. Early in his career, Frank held professional positions as a case manager for foster children, a vocational counselor for clients recovering from traumatic brain injury, and as a psychometrist - working with a team of neuropsychologists and neurologists in a rehab setting. Later, Frank held sales and marketing positions for companies such as Pearson Education, The College Board and McGraw-Hill Publishing.

Frank recently made the decision to re-join Home Instead Senior Care, the business he founded with his wife, Lisa, in 2005.  Lisa and Frank oversee the day to day operations of the business and are members of the Leadership Team.


Caitlyn Hampson, Executive Director

Caitlyn Hampson, Executive Director

 
 
Cait Hampson joined the Home Instead Senior Care team in October 2009. She holds a Bachelor of Arts from the University of New Hampshire. As the Executive Director, she is responsible for overseeing the successful operation of the day to day business. Cait handles client billing and invoicing.

Through her previous experience in administrative and marketing departments, Caitlyn brings a wealth of knowledge and superb organizational skills to our office. Caitlyn came to us with a well rounded, diverse background with extensive experience in customer service and administration. She has a high regard in providing excellent customer service.  


Andrea Williams, Director of Operations

Andrea Williams, Director of Operations

 
 
Andrea joined Home Instead in April 2011. In her role, she is responsible for overseeing the successful operation of the day to day business. Andrea supervises the client and customer aspects of the business as well as manages the operations department. Andrea also handles our internal marketing which includes our presence on the internet as well as outreach to our clients and families, our caregivers and community providers.
 
Andrea has prior administrative experience and has worked with the elderly at an assisted living facility. Andrea enjoys playing soccer and traveling. 
 
In addition to working at Home Instead Senior Care, Andrea is a Magna Cum Laude graduate from The University of New Hampshire. She received a Bachelor’s in Psychology with a minor in Business Administration. After that, Andrea went on to receive her Master's in Business Administration with a concentration in Marketing at Southern New Hampshire University.


Michael Hooper, Director of Case Management

Michael Hooper, Director of Case Management

 
Mike joined Home Instead Senior Care as our Quality Assurance Case Manager in February 2012.  As the Director of Case Management, Mike oversees the Quality Assurance Department at Home Instead Senior Care. He is responsible for ensuring that your experience with Home Instead Senior Care is exceptional. Mike works with our clients and their families, CAREGivers and our internal support team to make sure that we are always delivering the highest quality of service.  Mike conducts home visits with our clients and communicates regularly with families and CAREGivers to ensure the plan of care in place is appropriate as a client's needs change.  He also works to identify any concerns or areas of need and implements resolutions for these. 
 
Mike has over ten years of experience in the healthcare field.  Prior to joining Home Instead Senior Care he worked at Hackett Hill Healthcare in Manchester, NH as their Director of Social Services, a position that he held for 6 years.
 
Mike has worked extensively with clients, their families and inter-disciplinary teams on developing safe and realistic discharge plans that have allowed people to return to the community from skilled nursing and rehab settings.  He has provided education to clients and their families on resources available in New Hampshire and has connected them with area agencies in their community to ensure the best long-term outcome possible.


Caitlin Cawley, Home Care Consultant

Caitlin Cawley, Home Care Consultant

caitlin.conley@homeinstead.com

Connect with Caitlin on LinkedIn.

Caitlin received her bachelor's degree in Psychology, graduating Summa Cum Laude in 2013. She is a member of the Alpha Chi National Honor Society.  She comes with professional experience working in a local Assisted Living facility.  Working in an administrative and managerial role, she was able to work collaboratively with the team in noting what needs the residents had and issues that were coming up for different residents and families.  She was additionally able to be a support to the residents and their families on a daily basis.

As the Home Care Consultant, Caitlin will be working with professionals and families to ensure that seniors are able to stay at home, safely and keep readmissions to the hospital low.   This will be done by working to develop in-depth care plans, following client needs and any recommendations from professionals.  Caitlin will also work with clients and families in Quality Assurance, to ensure a client's care plan remains up to date and individualized to their needs. 



To learn why It's Personal to Caitlin, click here.



Nicole Wadsworth, Scheduling Coordinator

Nicole Wadsworth, Scheduling Coordinator

nicole.wadsworth@homeinstead.com

Niki joined our team in August 2016  as our On Call Supervisor assisting with after hours emergencies. She provides support for families and staff during off hours,  including call outs, client updates and more. Since joining us in this capacity, Niki learned a lot about our clients and CAREGivers.  She also knew that she wanted to join the office team when the opportunity arose, which it did in January 2017.  She is now our On Call Supervisor and Scheduling Coordinator.

Niki has a background in Business Administration, working as an office supervisor for a large trucking company for 4 years. She was responsible for the day to day business transactions,  as well as scheduling/dispatching and managing all inventory entering and leaving the business. Prior to that, Niki was the head teller /client account representative  for Rockland Trust Company for 5 years.  Her responsibilities included quality assurance and constant contact with clients, keeping communication open at all times. 

Niki found her passion for helping seniors while working as a home health aide while living out of state.  Upon moving to New Hampshire, she worked with Alzheimer’s clients at Easter Seals, which solidified her decision to further advocate for seniors and their families. She is happy to be a part of Home Instead Senior Care and looks forward to getting to know each and every client and CAREGiver. 


To learn why It's Personal to Nicole Wadsworth, click here.​​


Kristen McCrady, Quality Assurance Case Manager

Kristen McCrady, Quality Assurance Case Manager

​kristen.mccrady@homeinstead.com

Kristen graduated with honors from St. Joseph’s School of Nursing in Nashua, NH. She has worked as a Licensed Practical Nurse for 18 years. She has extensive experience working with the elderly in the long term care setting, both as a staff nurse and a Unit Manager. She worked as a staff nurse in an assisted living setting and was promoted to Director of Nursing, a position she held for two years. Kristen contracted with the Manchester VNA and enjoyed taking care of clients in their homes. She performed duties as a staff nurse at Rose Meadow Gardens in New Boston, NH, taking care of a younger population of patients that were ventilator and g-tube dependent. Kristen also taught LNA classes at LNA Health Careers in Manchester, NH, where she prepared caregivers to take their state LNA licensure exam. Most recently she worked at Manchester Community Health Center as the same day access nurse and also did telephone triage in the evening hours.

She is excited about training our CAREgivers to deliver exceptional care to our clients. She is confident that her past nursing experiences will allow her to thrive in her role as Quality Assurance Case Manager here at Home Instead Senior Care.

In her spare time she enjoys cooking, baking, reading, spending time with her son, fishing, hiking, and kayaking.


To Learn Why It's Personal To Kristen McCrady, Click Here.


Maria Bauer, Scheduling Coordinator

Maria Bauer, Scheduling Coordinator

Maria.Bauer@homeinstead.com

Maria joined our Home Instead team in January 2017 as our Scheduling Coordinator.  Maria provides support for families and staff in terms of scheduling. In her role, she is to find the best match between CAREGiver and Client and make sure everyone’s scheduling needs are met.

Prior to joining Home Instead, Maria worked for a large manufacturing company for just under four years as a shipping coordinator/accounts payable/receptionist. She comes with a multitude of office experience and is excited to put her experience to good use. Maria also worked with the Concord Community Action Program Meals on Wheels for several years as a driver and also a Supervisor. This is where she gained first-hand experience with seniors and the importance of wellness checks and forming a close relationship with them as we are there to help them. She was excited to find an opportunity to work for a company that shares the same passions and values as she does in being a support to seniors and their families.

Maria is working on completing her Bachelor’s degree in Human Services. She also has an extensive background with music playing the piano, violin and viola. Her biggest musical accomplishment to date was sitting in with the New Hampshire Philharmonic. If she’s not doing something with music you can find her playing competitive volleyball in Manchester.

Maria is happy to be a part of the Home Instead team and is looking forward to working with each and every one of you!

To Learn Why it's Personal to Maria Bauer, Click Here



Sarah Moses, Administrative Assistant

Sarah Moses, Administrative Assistant

Sarah.Moses@homeinstead.com

Sarah joined our office in April of 2018. Sarah provides support to our office team as well as our clients and caregivers during daily operations. In her role she is our first impression when greeting guests and taking calls throughout the day; she is our “hostess with the mostest!” Sarah is also responsible for providing our team members, clients and caregivers with all their supporting documentation and ensures everyone has the tools necessary to have the best experiences possible.

Sarah has extensive experience in accounting, office administration and business management. In 2012, Sarah became a Licensed Nursing Assistant through LNA Health Services and completed her clinical training at the Aurora Senior Living Center in Derry, NH. She also worked for a home healthcare agency and quickly developed a passion for working with seniors. When she is not in the office, you can find her at the lake with her husband and their three Labradors, enjoying the outdoors!

To Learn Why It's Personal to Sarah, Click Here


CAREGivers

CAREGivers

Home Instead CAREGivers are the foundation of our company. They are the first line of service which is why we pride ourselves on only hiring the most experienced and qualified CAREGivers in the industry. We go above and beyond the hiring requirements mandated by the state when screening our caregivers. Caregivers are thoroughly screened before hiring through a state wide criminal background check, a national criminal background check, Bureau of Elderly & Adult Services Abuse check, DMV checks, previous employment and reference verification, and drug tests.

We employ a wide range of caregivers to fit our clients individual needs. These CAREGivers provide caring companionship and quality personal care while encouraging independence. We have CAREGivers who are experienced in handling advanced chronic diseases such as Alzheimer & dementia, Parkinsons, Diabetes and COPD. Our caregivers are experienced in assisting with colostomy, urostomy, and oxygen. They receive support from our office team 24/7.
We provide initial training that offers over 50 hours of unparalleled education as well as monthly continuing education training. Our goal is to keep them informed with the latest care advances. Our Life Journal is the centerpiece of our training program in an effort to keep our clients independent in their homes for as long as possible.
 
All of our CAREGivers share a common desire to make a difference in the life of a senior.

Pattie Hayes, Alzheimer's Trainer

Pattie Hayes, Alzheimer

​Pattie Hayes rejoined the Home Instead Senior Care team in the fall of 2017. Known for her abilities as an innovative educator and organizer, she was invited to return to serve as the Alzheimer’s/Dementia Educator. She will work with caregivers, family members and community professionals to provide education in order to ensure the continued excellence in dementia training that Home Instead is recognized for globally.  Pattie is a Certified Dementia Practitioner, and has experience supporting those affected by Alzheimer’s and other dementias.

For the past several years Pattie owned and operated her own company which assisted families in navigating senior care topics and options. The majority of her time was devoted to educating these families privately as well as delivering community education. Prior to that, she spent several years as the Director of Community Relations for our office: meeting with clients, families and community professionals educating them about senior care options.

Pattie graduated Cum Laude from Loyola Marymount University with a Bachelor of Science. She offers over a decade of expertise from experiences that include home care, hospice, specialized assisted living for cognitive impairment, and medical training as a laboratory technologist


Academy of CAREGiver Excellence

Academy of CAREGiver Excellence

​Each quarter we choose a recipient for the Academy of CAREGiver Excellence (ACE) award. The ACE Award is given to a CAREGiver that builds trust, takes the lead and shares their heart.

This quarter, our ACE recipient is Cheryl C. Cheryl truly embodies the traits of a CAREGiver; she shares her heart, takes the lead and builds trust with every client that she comes into contact with. Cheryl has a service attitude and is willing to help the office whenever she can.  She is always willing to help with her current clients as well as taking on new clients. She goes above and beyond the call of duty, making her a very special person to clients, families and the Home Instead team. Thank you, Cheryl, for all that you do! We are grateful to have you as part of our family!
 
 


Danielle Perdikes, R.N.

Danielle Perdikes, R.N.

​Danielle joined the Home Instead Senior Care team in May 2012.

Danielle graduated from the New Hampshire Technical Institute in Concord with an Associated Degree in Nursing.  Danielle has 17 years of experience in long term care/skilled nursing facilities, including 7 years in the role of the Clinical Reimbursement Manager.  She is responsible for working with the team to develop a plan of care that looks at the individual as a whole, and not just a hip fracture or a diabetic.  Danielle is proud that her job is to ensure all individuals in their golden years have a good quality of life.
 
Danielle enjoys spending time with her 2 wonderful children and strongly believes that family is the heart of everything.


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