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Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Manchester, NH

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (603) 668-6868 to get help setting up home care for a family member.

We have come together as a group of dedicated pro​fessionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
​​​ ​​

Lisa Byrne, Franchise Owner

Lisa Byrne, Franchise Owner


Lisa has a passion for building the credibility of companies and individuals. She has over 30 years of business success, specifically within home care, service and event management industries where she has cultivated as much as 30% annual growth for her companies. She was drawn to Home Instead organically through the needs of several elderly family members. She loves what she does mostly because of the seniors she meets and the talented people that Home Instead affords her the opportunity to work with. Lisa has been a trusted advisor and partner in the home care field since 2005 and has frequently been recognized as one of New Hampshire's Top Women Led Businesses and Top Family Led Businesses. 



Andrea Williams, Director of Operations

Andrea Williams, Director of Operations

 
 
Andrea oversees the successful operation of the day to day business. She focuses on a smooth delivery of services and employment experiences through close supervision of those key aspects of the business while driving overall efficiency and managing change.  She leads a team of caring individuals who help families navigate the many issues that involve caring for your loved ones. She is dedicated to the guidance and development of her team and acts as a driving force for our mission and vision.  Andrea also oversees our digital marketing. She holds a Master's in Business Administration with a concentration in Marketing.


Michael Hooper, Director of Case Management

Michael Hooper, Director of Case Management

 
As the Director of Case Management, Mike oversees our Quality Assurance Department.  He is responsible for ensuring that your experience is exceptional. Mike works with clients, their families, CAREGivers and our internal support team to make sure that we are always delivering the highest quality of service.  He conducts home visits with our clients and communicates regularly with families and CAREGivers to ensure the plan of care is appropriate as the client's needs changes. He has worked extensively with clients, families and inter-disciplinary teams on developing safe and realistic discharge plans that have allowed people to return to the community from skilled nursing and rehab settings.  Mike provides education to clients and families on resources available in New Hampshire and connects them with area agencies in their community to ensure the best long-term outcome possible.


Samantha Murch, Quality Assurance Case Manager

Samantha Murch, Quality Assurance Case Manager

Samantha.murch@homeinstead.com

Samantha initially began her relationship with Home Instead Senior Care as a CAREGiver for our clients in 2017. In 2019 she joined the Home Instead office team as our Quality Assurance Case Manager supporting clients and families. Sam's natural advocacy and people skills come in handy as she also trains and supports our personal care staff and provides ongoing quality assessment visits for our personal care clients. She came to us with 13 years of care and coordinating experience with the developmentally disabled population in MA and NH.  

To learn why it's Personal to Samantha, Click Here.


Caitlin Cawley, Home Care Consultant

Caitlin Cawley, Home Care Consultant

caitlin.cawley@homeinstead.com 

Connect with Caitlin on LinkedIn.

Caitlin works to ensure that seniors are able to stay at home safely and that hospitals and rehabilitation communities are able to keep readmissions low.  As an advocate and resource for families, Caitlin is always pursuing education and opportunities to address the growing needs within the senior community.  She is empathetic to the challenges faced in caring for your loved ones. With many resources at hand, she can provide families the support needed to keep seniors engaged, safe and independent in their homes. Caitlin works collaboratively with our Community Relations Coordinator to deliver our community education programs and maintain provider relationships!


To learn why It's Personal to Caitlin, click here.

Molly Inman, Employee Relations Coordinator

Molly Inman, Employee Relations Coordinator

​molly.inman@homeinstead.com

Molly is responsible for the retention of our CAREGivers. As the Employee Relations Coordinator, she oversees the communication and engagement of CAREGivers through effective development, goal setting, surveying and problem resolution techniques. She coordinates with the scheduling department to ensure proper staffing for client's needs and maintains relationship touch points with each CAREGiver throughout their employment, providing guidance and support along the way. Molly holds a Master's degree in Organizational Management.

 

To learn why it's Personal to Molly, Click Here.

 



Mae McCarthy-Tiella, Community Relations Coordinator

Mae McCarthy-Tiella, Community Relations Coordinator

mae.mccarthytiella@homeinstead.com

The Community Relations Coordinator is responsible for the recruitment of CAREGivers and Clients through a variety of methods. For CAREGivers, the CRC will perform activities that drive applicants to our website and office and will be responsible for interviews, hiring and administration. For clients, the CRC will provide support to and perform duties related to Sales and Marketing, such as researching and pursuing new referral sources and enhancing and maintaining relationships with existing referral sources as well as performing care consultations

To learn why it's Personal to Mae, Click Here.


Nicole Wadsworth, Client Experience Manager

Nicole Wadsworth, Client Experience Manager

nicole.wadsworth@homeinstead.com

Nicole Wadsworth is responsible for supervising the function of all client scheduling as well as overseeing assignments of new clients. She works closely with our case managers and home care consultants to ensure proper CAREGiver match and to strategize each new client's schedule. She directs our Advanced Scheduling as well as internal operations related to availability and overtime. Nicole makes quality assurance calls to clients to ensure that services are meeting our client's needs and she has the ability to ensure that necessary changes to the client assessment are made.


To learn why It's Personal to Nicole Wadsworth, click here.​​


Maria Bauer, Service Coordinator

Maria Bauer, Service Coordinator

Maria.Bauer@homeinstead.com

Maria is our Service Coordinator overseeing all of our client schedules as she pairs just the right fit CAREGivers to our Clients! She enthusiastically helps our clients and our CAREGivers with their scheduling needs! While talking with CAREGivers throughout her day, Maria provides support and direction to them while collaborating with each client team to ensure that communication flows smoothly to all involved. In addition, she conducts quality assurance calls to clients to fully meet their needs. Maria also has an extensive background in music and plays the piano, violin and viola. 

To Learn Why it's Personal to Maria Bauer, Click Here



Sarah Moses, Office Coordinator

Sarah Moses, Office Coordinator

Sarah.Moses@homeinstead.com

Sarah is likely to be the first phone voice of Home Instead to help direct the caller to the appropriate department and is also the greeter at the front desk. As greeter, she provides visitors (CAREGivers, vendors, applicants and clients) with a variety of information and requested supplies. She provides daily office operations support to staff members to allow for the highest quality of service to Clients and CAREGivers. Her CAREGiver Experience responsibilities include management of CAREGiver certifications, from initial system entry to subsequent follow up and documentation for expiring certifications. She also supports the education arm of the CAREGiver Experience. She communicates courses available to CAREGivers and schedules them, supplying attendees with course materials and certificates and ensuring instructors have the administrative tools that are needed for the classroom.​ Sarah uses her past LNA skills to educate our CAREGivers by conducting our Personal Care Training!


To Learn Why It's Personal to Sarah, Click Here


CAREGivers

CAREGivers

Home Instead CAREGivers are the foundation of our company. They are the first line of service which is why we pride ourselves on only hiring the most experienced and qualified CAREGivers in the industry. We go above and beyond the hiring requirements mandated by the state when screening our caregivers. Caregivers are thoroughly screened before hiring through a state wide criminal background check, a national criminal background check, Bureau of Elderly & Adult Services Abuse check, DMV checks, previous employment and reference verification, and drug tests.

We employ a wide range of caregivers to fit our clients individual needs. These CAREGivers provide caring companionship and quality personal care while encouraging independence. We have CAREGivers who are experienced in handling advanced chronic diseases such as Alzheimer & dementia, Parkinsons, Diabetes and COPD. Our caregivers are experienced in assisting with colostomy, urostomy, and oxygen. They receive support from our office team 24/7.
We provide initial training that offers over 50 hours of unparalleled education as well as monthly continuing education training. Our goal is to keep them informed with the latest care advances. Our Life Journal is the centerpiece of our training program in an effort to keep our clients independent in their homes for as long as possible.
 
All of our CAREGivers share a common desire to make a difference in the life of a senior.

Pattie Hayes, Learning and Development Coordinator

Pattie Hayes, Learning and Development Coordinator

Pattie is responsible for the execution and organization of Alzheimer's training programs for CAREGivers. Known for her abilities as an innovative educator and organizer, she works with caregivers, family members and community professionals to provide education in order to ensure the continued excellence in dementia training that Home Instead is recognized for globally.  Pattie is a Certified Dementia Practitioner, and has experience supporting those affected by Alzheimer's and other dementias.


Academy of CAREGiver Excellence

Academy of CAREGiver Excellence

​Each quarter we choose a recipient for the Academy of CAREGiver Excellence (ACE) award. The ACE Award is given to a CAREGiver that builds trust, takes the lead and shares their heart.

 This quarter, our ACE recipient is Barbara G. Barbara exhibits all three of our guiding principles- Build Trust, Take the Lead, Share Your Heart. She has gone above and beyond to improve the quality of life for her clients. Barbara has a skill set that allows her to work with clients that have varying needs and challenges.  Her dedication to living Home Instead really shines through all her interactions with the office staff, clients/families and other CAREGivers. Barbara always demonstrates that providing extraordinary care has a lasting effect on her clients and their ability to live their best life at home.
Barbara is said to be knowledgeable, exhibits enthusiasm, and dependable. Since joining us in August of last year, Barbara has worked over 1,700 Hours!
 
 
 
 


On-Call Coordinator

​As we answer the telephone 24 hours a day to ensure that all Client and CAREGiver needs are met in a timely fashion, our On Call Coordinator may be one of the friendly voices that you hear after regular business hours, on the weekends or during holiday hours when the office is otherwise closed. We're happy to assist any and all Client & CAREGiver needs while on-call. 


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