"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Samantha initially began her relationship with Home Instead Senior Care as a CAREGiver for our clients in 2017. In 2019 she joined the Home Instead office team as our Quality Assurance Case Manager supporting clients and families. Sam's natural advocacy and people skills come in handy as she also trains and supports our personal care staff and provides ongoing quality assessment visits for our personal care clients. She came to us with 13 years of care and coordinating experience with the developmentally disabled population in MA and NH.
To learn why it's Personal to Samantha, Click Here.
Connect with Caitlin on LinkedIn.
Caitlin works to ensure that seniors are able to stay at home safely and that hospitals and rehabilitation communities are able to keep readmissions low. As an advocate and resource for families, Caitlin is always pursuing education and opportunities to address the growing needs within the senior community. She is empathetic to the challenges faced in caring for your loved ones. With many resources at hand, she can provide families the support needed to keep seniors engaged, safe and independent in their homes. Caitlin works collaboratively with our Community Relations Coordinator to deliver our community education programs and maintain provider relationships!
Molly is responsible for the retention of our CAREGivers. As the Employee Relations Coordinator, she oversees the communication and engagement of CAREGivers through effective development, goal setting, surveying and problem resolution techniques. She coordinates with the scheduling department to ensure proper staffing for client's needs and maintains relationship touch points with each CAREGiver throughout their employment, providing guidance and support along the way. Molly holds a Master's degree in Organizational Management.
To learn why it's Personal to Molly, Click Here.
The Community Relations Coordinator is responsible for the recruitment
of CAREGivers and Clients through a variety of methods. For CAREGivers, the CRC
will perform activities that drive applicants to our website and office and
will be responsible for interviews, hiring and administration. For clients, the
CRC will provide support to and perform duties related to Sales and Marketing,
such as researching and pursuing new referral sources and enhancing and
maintaining relationships with existing referral sources as well as performing
To learn why it's Personal to Mae, Click Here.
Nicole Wadsworth is responsible for supervising the function of all client scheduling as well as overseeing assignments of new clients. She works closely with our case managers and home care consultants to ensure proper CAREGiver match and to strategize each new client's schedule. She directs our Advanced Scheduling as well as internal operations related to availability and overtime. Nicole makes quality assurance calls to clients to ensure that services are meeting our client's needs and she has the ability to ensure that necessary changes to the client assessment are made.
To learn why It's Personal to Nicole Wadsworth, click here.
Maria is our Service
Coordinator overseeing all of our client schedules as she pairs just the right
fit CAREGivers to our Clients! She enthusiastically helps our clients and our CAREGivers
with their scheduling needs! While talking with CAREGivers throughout her day,
Maria provides support and direction to them while collaborating with each
client team to ensure that communication flows smoothly to all involved. In
addition, she conducts quality assurance calls to clients to fully meet their
needs. Maria also has an extensive background in music and plays the piano, violin
To Learn Why it's Personal to Maria Bauer, Click Here
Sarah is likely to be the
first phone voice of Home Instead to help direct the caller to the appropriate
department and is also the greeter at the front desk. As greeter, she
provides visitors (CAREGivers, vendors, applicants and clients) with a variety
of information and requested supplies. She provides daily office
operations support to staff members to allow for the highest quality of service
to Clients and CAREGivers. Her CAREGiver Experience responsibilities
include management of CAREGiver certifications, from initial system entry to
subsequent follow up and documentation for expiring certifications. She also
supports the education arm of the CAREGiver Experience. She communicates courses
available to CAREGivers and schedules them, supplying attendees with course
materials and certificates and ensuring instructors have the administrative tools
that are needed for the classroom. Sarah uses her past LNA skills to educate our
CAREGivers by conducting our Personal Care Training!
To Learn Why It's Personal to Sarah, Click Here
Home Instead CAREGivers are the foundation of our company. They are
the first line of service which is why we pride ourselves on only
hiring the most experienced and qualified CAREGivers in the industry. We
go above and beyond the hiring requirements mandated by the state when
screening our caregivers. Caregivers are thoroughly screened before
hiring through a state wide criminal background check, a national
criminal background check, Bureau of Elderly & Adult Services Abuse
check, DMV checks, previous employment and reference verification, and
Pattie is responsible for the execution and organization of Alzheimer's training programs for CAREGivers. Known for her abilities as an innovative educator and organizer, she works with caregivers, family members and community professionals to provide education in order to ensure the continued excellence in dementia training that Home Instead is recognized for globally. Pattie is a Certified Dementia Practitioner, and has experience supporting those affected by Alzheimer's and other dementias.
Each quarter we choose a recipient for the Academy of CAREGiver Excellence (ACE) award. The ACE Award is given to a CAREGiver that builds trust, takes the lead and shares their heart.
This quarter, our ACE recipient is Samantha M. Samantha truly embodies the traits of a CAREGiver; Samantha goes above and beyond for her clients. She is resourceful, dependable and adapts to each individual client's needs. Sam is able to make a connection immediately and put our senior's minds at ease knowing they are in good hands. she shares her heart, takes the lead and builds trust with every client that she comes into contact with. she communicates well with the office and always makes sure she is compliant with our policies and procedures. Thanks for all you do, Samantha! We are so happy to have you as part of our Home Instead Family.
As we answer the telephone 24 hours a day to ensure that all Client and CAREGiver needs are met in a timely fashion, our On Call Coordinator may be one of the friendly voices that you hear after regular business hours, on the weekends or during holiday hours when the office is otherwise closed. We're happy to assist any and all Client & CAREGiver needs while on-call.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.