"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Frank holds a Master’s degree in Counseling Psychology and has worked
extensively in both the human service industry and educational
publishing. Early in his career, Frank held professional positions as a
case manager for foster children, a vocational counselor for clients
recovering from traumatic brain injury, and as a psychometrist - working
with a team of neuropsychologists and neurologists in a rehab setting.
Later, Frank held sales and marketing positions for companies such as
Pearson Education, The College Board and McGraw-Hill Publishing.
Frank recently made the decision to re-join Home Instead Senior Care,
the business he founded with his wife, Lisa, in 2005. Lisa and Frank
oversee the day to day operations of the business and are members of the
To learn why It's Personal to Frank Byrne, click here.
Connect with Caitlin on LinkedIn.
Caitlin received her bachelor's degree in Psychology, graduating Summa Cum Laude in 2013. She is a member of the Alpha Chi National Honor Society. She comes with professional experience working in a local Assisted Living facility. Working in an administrative and managerial role, she was able to work collaboratively with the team in noting what needs the residents had and issues that were coming up for different residents and families. She was additionally able to be a support to the residents and their families on a daily basis.
As the Home Care Consultant, Caitlin will be working with professionals and families to ensure that seniors are able to stay at home, safely and keep readmissions to the hospital low. This will be done by working to develop in-depth care plans, following client needs and any recommendations from professionals. Caitlin will also work with clients and families in Quality Assurance, to ensure a client's care plan remains up to date and individualized to their needs.
Niki joined our team in August 2016 as our On Call Supervisor
assisting with after hours emergencies. She provides support for families and
staff during off hours, including call outs, client updates and more.
Since joining us in this capacity, Niki learned a lot about our clients and
CAREGivers. She also knew that she wanted to join the office team when
the opportunity arose, which it did in January 2017. She is now our On
Call Supervisor and Scheduling Coordinator.
Niki has a background in Business Administration, working as an office
supervisor for a large trucking company for 4 years. She was responsible for
the day to day business transactions, as well as
scheduling/dispatching and managing all inventory entering and leaving the
business. Prior to that, Niki was the head teller /client account
representative for Rockland Trust Company for 5 years. Her
responsibilities included quality assurance and constant contact with clients,
keeping communication open at all times.
Niki found her passion for helping seniors while working as a home health
aide while living out of state. Upon moving to New Hampshire, she worked
with Alzheimer’s clients at Easter Seals, which solidified her decision to
further advocate for seniors and their families. She is happy to be a part of
Home Instead Senior Care and looks forward to getting to know each and every
client and CAREGiver.
To learn why It's Personal to Nicole Wadsworth, click here.
graduated with honors from St. Joseph’s School of Nursing in Nashua, NH. She has worked as a Licensed Practical Nurse for 18 years. She has
extensive experience working with the elderly in the long term care setting,
both as a staff nurse and a Unit Manager. She worked as a staff nurse in an
assisted living setting and was promoted to Director of Nursing, a position she
held for two years. Kristen contracted with the Manchester VNA and
enjoyed taking care of clients in their homes. She performed duties as a staff
nurse at Rose Meadow Gardens in New Boston, NH, taking care of a younger
population of patients that were ventilator and g-tube dependent. Kristen also
taught LNA classes at LNA Health Careers in Manchester, NH, where she prepared
caregivers to take their state LNA licensure exam. Most
recently she worked at Manchester Community Health Center as the same day
access nurse and also did telephone triage in the evening hours.
She is excited about
training our CAREgivers to deliver exceptional care to our clients. She is
confident that her past nursing experiences will allow her to thrive in her
role as Quality Assurance Case Manager here at Home Instead Senior Care.
spare time she enjoys cooking, baking, reading, spending time with her son,
fishing, hiking, and kayaking.
To Learn Why It's Personal To Kristen McCrady, Click Here.
Maria joined our Home Instead team in January 2017 as our
Scheduling Coordinator. Maria provides
support for families and staff in terms of scheduling. In her role, she is to
find the best match between CAREGiver and Client and make sure everyone’s
scheduling needs are met.
Prior to joining Home Instead, Maria worked for a large
manufacturing company for just under four years as a shipping
coordinator/accounts payable/receptionist. She comes with a multitude of office
experience and is excited to put her experience to good use. Maria also worked
with the Concord Community Action Program Meals on Wheels for several years as
a driver and also a Supervisor. This is where she gained first-hand experience
with seniors and the importance of wellness checks and forming a close
relationship with them as we are there to help them. She was excited to find an
opportunity to work for a company that shares the same passions and values as
she does in being a support to seniors and their families.
Maria is working on completing her Bachelor’s degree in
Human Services. She also has an extensive background with music playing the
piano, violin and viola. Her biggest musical accomplishment to date was sitting
in with the New Hampshire Philharmonic. If she’s not doing something with music
you can find her playing competitive volleyball in Manchester.
Maria is happy to be a part of the Home Instead team and is
looking forward to working with each and every one of you!
To Learn Why it's Personal to Maria Bauer, Click Here
Sarah joined our office in April of 2018. Sarah provides support to our office team as well as our clients and caregivers during daily operations. In her role she is our first impression when greeting guests and taking calls throughout the day; she is our “hostess with the mostest!” Sarah is also responsible for providing our team members, clients and caregivers with all their supporting documentation and ensures everyone has the tools necessary to have the best experiences possible.
Sarah has extensive experience in accounting, office administration and business management. In 2012, Sarah became a Licensed Nursing Assistant through LNA Health Services and completed her clinical training at the Aurora Senior Living Center in Derry, NH. She also worked for a home healthcare agency and quickly developed a passion for working with seniors. When she is not in the office, you can find her at the lake with her husband and their three Labradors, enjoying the outdoors!
To Learn Why It's Personal to Sarah, Click Here
Home Instead CAREGivers are the foundation of our company. They are
the first line of service which is why we pride ourselves on only
hiring the most experienced and qualified CAREGivers in the industry. We
go above and beyond the hiring requirements mandated by the state when
screening our caregivers. Caregivers are thoroughly screened before
hiring through a state wide criminal background check, a national
criminal background check, Bureau of Elderly & Adult Services Abuse
check, DMV checks, previous employment and reference verification, and
Pattie Hayes rejoined the Home Instead Senior Care team in the fall of 2017. Known for her abilities as an innovative educator and organizer, she was invited to return to serve as the Alzheimer’s/Dementia Educator. She will work with caregivers, family members and community professionals to provide education in order to ensure the continued excellence in dementia training that Home Instead is recognized for globally. Pattie is a Certified Dementia Practitioner, and has experience supporting those affected by Alzheimer’s and other dementias.For the past several years Pattie owned and operated her own company which assisted families in navigating senior care topics and options. The majority of her time was devoted to educating these families privately as well as delivering community education. Prior to that, she spent several years as the Director of Community Relations for our office: meeting with clients, families and community professionals educating them about senior care options.
Pattie graduated Cum Laude from Loyola Marymount University with a Bachelor of Science. She offers over a decade of expertise from experiences that include home care, hospice, specialized assisted living for cognitive impairment, and medical training as a laboratory technologist
Each quarter we choose a recipient for the Academy of CAREGiver Excellence (ACE) award. The ACE Award is given to a CAREGiver that builds trust, takes the lead and shares their heart.
This quarter, our ACE recipient is Cheryl C. Cheryl truly embodies the traits of a CAREGiver; she shares her heart, takes the lead and builds trust with every client that she comes into contact with. Cheryl has a service attitude and is willing to help the office whenever she can. She is always willing to help with her current clients as well as taking on new clients. She goes above and beyond the call of duty, making her a very special person to clients, families and the Home Instead team. Thank you, Cheryl, for all that you do! We are grateful to have you as part of our family!
Danielle joined the Home Instead Senior Care team in May 2012.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.