Survey: Two-Thirds of Seniors Have Been Scammed Online


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Financial and online fraud against aging adults are now considered the "crimes of the century" by the National Council on Aging. Scammers often target seniors because of perceived accumulated wealth, and feel that seniors are less likely to report crimes due to fear of embarrassment.

In fact, a new survey[i] by Home Instead, Inc., franchisor of the Home Instead Senior Care® network of franchised businesses that provide in-home care services to seniors, found that two-thirds (67 percent) of U.S. seniors have been the victim or target of at least one common online scam or hack. In addition, more than a third (38 percent) report that someone has tried to scam them online, and 28 percent of surveyed seniors have mistakenly downloaded a computer virus.

 

Michael Kaiser, executive director of the National Cyber Security Alliance, explains that encouraging seniors to protect themselves online can go a long way in protecting sensitive identity and financial information. "Cybersecurity is about risk reduction. It's difficult to achieve perfect security. But you can help older adults work to make themselves a more difficult target," Kaiser said.

 

To help seniors understand their risks online and take steps to protect themselves, the Home Instead Senior Care network collaborated with the National Cyber Security Alliance to launch a new public education program, Protect Seniors Online, available at www.ProtectSeniorsOnline.com. The new program offers free resources and tips to help seniors understand how scammers operate, familiarize themselves with the most common senior scams and provides proactive steps seniors and caregivers can take to protect sensitive information. The resources include the online "Can You Spot an Online Scam?" quiz to test seniors' cyber security knowledge.

 

"For seniors, this is a time in their lives when they should be able to trust that their life's earnings are protected," said Bob Koch, owner of the Home Instead Senior Care office serving Winnebago and Boone counties. "Unfortunately, we know there are people who violate this trust. That's why we are committed to helping seniors understand the ways they are at risk online and how to protect their information to reduce their chances of being scammed."


Research shows that more and more seniors are going online – and putting themselves at risk. According to Home Instead's survey, 97 percent of aging adults use the internet at least once a week. They most commonly use the internet for email, with 94 percent of seniors doing so weekly. Seniors also use the internet to manage finances, with 41 percent banking online and over a quarter (26 percent) paying bills online. Seniors are also active on social media, with 51 percent using Facebook or Twitter at least once a week. All that time online – coupled with what scammers view as perceived financial security and a trusting nature – can make seniors a primary target for scammers. 

 

Seniors are encouraged to take the following precautions, compiled from the National Cyber Security Alliance, Stop Think and Connect and the Home Instead Senior Care network, to protect themselves online:

 

  1. Create passwords and make them strong. Lock all internet-enabled devices, including computers, tablets and smartphones, with secure passwords – at least 12 characters long and a mix of letters, numbers and symbols.
  2. Secure access to accounts, with two-step verification. Many online services, including apps and websites, offer free options to help protect personal information. Learn more at LockDownYourLogin.com.
  3. Think before you act. Emails or messages that create a sense of urgency – like a problem with a bank account or taxes – are likely a scam. Reach out to companies by phone to determine if emails are legitimate.
  4. When in doubt, throw it out. If an email looks unusual, delete it. Clicking on links in email is often how scammers access personal information. Turn on spam filters to filter suspicious messages.
  5. Share with care. Be aware of what you share publicly on social media and adjust privacy settings to limit who can see your information.
  6. Use security software, including updated anti-virus and anti-spyware software.
  7. Adjust browser safety settings for optimum security.
  8. Use your computer's default firewall security protection on your computer.
  9. Log out. Log out of apps and websites when you're finished using them. Leaving them open on your computer or smartphone could make you vulnerable to security and privacy risks.
  10. Consider support. Seniors who live alone or spend a lot of time by themselves may want to consider a trusted source, such as adult family members, computer-savvy grandchildren, or professional caregivers, to serve as a second set of eyes and ears when conducting activities online.

 

"Our hope is that by highlighting the ways scammers can gather sensitive information, and providing seniors with cybersecurity strategies they can implement themselves, we can help ensure their personal information, financial security and independence stay protected," explains Koch.

Seniors can test their cybersecurity skills at "Can You Spot an Online Scam?" and view other program resources and tips at ProtectSeniorsOnline.com. Or, contact your local Home Instead Senior Care office for additional resources and to learn how their professional CAREGiversSM may be able to assist.



[i] In October 2016, FleishmanHillard conducted telephone interviews with a random, self-selected sample of 1,003 North American seniors in the United States (503 seniors) and Canada (500 seniors) who use the internet or email more than once a month and own or have access to an internet-capable device.


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