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serves Bean Station, Blaine, Bybee, Cosby, Dandridge, Del Rio, Gatlinburg, Hartford, Jefferson City, Kodak, Morristown, New Market, Newport, Parrottsville, Pigeon Forge, Powder Springs, Russellville, Rutledge, Sevierville, Seymour, Talbott, Thorn Hill, Washburn, White Pine, Whitesburg
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Our Team

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​​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Morristown, TN

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (423) 587-5800 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Brad Ottens-Franchise Owner

Brad Ottens-Franchise Owner
​Brad decided to join the Non-Medical Home Care industry after researching the needs of the senior population and has a desire to help seniors stay in their home.  He says, “I was drawn to the senior business because I have a parent in need of care and I feel strongly about the need to ensure seniors are cared for with respect and dignity.”  He looks forward to continuing the high level of care that have been provided by our Administrative Team and CAREgivers.

Brad joins Home Instead with over 30 years of corporate finance experience, mostly in the telecommunications industry, including 15 years with Motorola.  Brad and his wife are excited to call East Tennessee their new home.  They have recently moved to Morristown from a suburb of Chicago and are truly amazed by their warm welcome a southern hospitality.  


Andrea Cobb-Recruitment & Engagement Coordinator

Andrea Cobb-Recruitment & Engagement Coordinator

​Human Resources Manager, CAREGiver Engagement, CAREGiver Team Supervisor

Andrea Cobb is our Recruitment and Engagement Coordinator.  Andrea joined our team in 2008.  Being with Home Instead for more than eight years, Andrea has learned it takes a very special person to be an outstanding CAREgiver.  Many of the skills can be taught, but the heart and passion must be a character trait our employees have naturally.  This is one of the qualities Andrea looks for in our applicants.  Andrea enjoys meeting our CAREgivers and learning about them and their background.  This allows Andrea to match the best staff with our clients.  Recruiting CAREgivers is a challenging job, but when she finds the right person for a specific client, she says that is the best part of her job.  She worked in the court system prior to coming to Home Instead, and dealt with custody issues among families and she began seeing a lot of grandparents were raising their grandchildren and dealing with health issues themselves.  This started her interest in seniors and when a position opened at Home Instead, she applied.  When she got the job, she said she felt immediately at home.  Andrea enjoys helping her husband, Everett, with his woodworking.  It’s not uncommon to find her painting or sprucing up some of the things he builds.  Andreas son, Wesley, is a freshman at ETSU, and daughter attends Morristown West High.  ​


Tina Eldridge-Service Coordinator

Tina Eldridge-Service Coordinator

​Client & CAREGiver Scheduling

Tina Eldridge is our Service Coordinator.  She joined our team in 2011.  Tina spends the majority of her days working with our CAREgivers and clients to provide coverage that best meets the needs of those we serve.  Many calls that come into our office are asking for Tina. Tina enjoys interacting with our clients and their families on a daily basis.  It is often said that if you have ever been a Home Instead client then you know Tina.  Tina coordinates the schedules of our clients and CAREgivers for our 5 county service area.  It is a busy job, but Tina is very determined to have CAREgivers where ever they are needed.  She often anticipates their scheduling needs and tries to have back up plans if needed.  Tina and her husband, Brian, have a son, Damian, and daughter, Emily.  Tina is also an experienced Clogger and Two-Step dancer.​


Todd Heptinstall-Home Care Consultant

Todd Heptinstall-Home Care Consultant

Community Outreach, Quality Assurance

Todd is our Home Care Consultant.  He joined our team in August of 2014.  Todd came to Home Instead with knowledge and experience in long term care field and has worked in the senior health field for over 10 years.  During that time, he has built a network of contacts and resources to assist seniors and their families in the communities with serve.  Todd travels our service area speaking to various groups and individuals about the benefits of in-home care and the many struggles of being a family caregiver.  He works with families and other service providers.  Todd is married to his wife Ashley.  Together they share two beautiful daughters, Emily and Olivia, and a rambunctious toddler named Connor.  Todd enjoys his role as the consultant and working with families who are seeking help in caring for their loved ones.  ​


Anna Wardwell-Client Care Coordinator

Anna Wardwell-Client Care Coordinator

​Client Care, CAREGiver Engagement, Quality Assurance

Anna is our Client Care Coordinator.  She joined our team in 2012.  Anna’s long time work with seniors has allowed her to perfect her skills of Care Plan creation.  Anna enjoys meeting with our clients and developing a plan that will help our clients stay active in their home.  Anna is great at looking for the important details of the client’s daily living routine and communicating this information to our CAREgivers.   Anna works with our clients and their families to ensure the care we provide is beneficial and enables them to stay as independent as possible.  Anna also works closely with our CAREgivers and Clients by performing our Quality Assurance program.  Anna comes to East Tennessee from Attica, NY.  She and her daughter, Ashley, and son, Austin, enjoy spending time together with family and friends.  She also enjoys singing karaoke.  An interesting fact about Anna is that she attended Super Bowl XXV and would love to make time and go again.  Anna loves working with seniors and wants to make a difference in their lives.  Through some personal experiences, she truly understands the role of a caregiver and the need for the services we provide.​


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