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Our Team

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​​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Morristown, TN

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (423) 587-5800 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Brad Ottens-Franchise Owner

Brad Ottens-Franchise Owner
​Brad decided to join the Non-Medical Home Care industry after researching the needs of the senior population and has a desire to help seniors stay in their home.  He says, “I was drawn to the senior business because I have a parent in need of care and I feel strongly about the need to ensure seniors are cared for with respect and dignity.”  He looks forward to continuing the high level of care that have been provided by our Administrative Team and CAREgivers.

Brad joins Home Instead with over 30 years of corporate finance experience, mostly in the telecommunications industry, including 15 years with Motorola.  Brad and his wife are excited to call East Tennessee their new home.  They have recently moved to Morristown from a suburb of Chicago and are truly amazed by their warm welcome a southern hospitality.  


Todd Heptinstall-Home Care Consultant

Todd Heptinstall-Home Care Consultant

Community Outreach, Brand Management, Regulatory Compliance

Todd is our Home Care Consultant.  He joined our team in August of 2014.  Todd came to Home Instead with a background and experience in the long-term care field. He has worked in the senior health field for over 10 years.  During that time, he has built a network of contacts and resources to assist seniors and their families in the communities with serve.  Todd travels our service area speaking to various groups and individuals about the benefits and preparation of senior health and care.  He works with families and other service providers educating the community regarding senior care issues.  Todd's role is managing the brand and community outreach of Home Instead.  Todd serves as Vice President of the Office on Aging Board of Directors, Executive Committee Member of Sevier County Elderwatch, is the Chairman of Hamblen County ElderWatch and serves on various boards and committees.  Todd is married to his wife Ashley.  Together they share two beautiful daughters and a rambunctious toddler.



Andrea Cobb-Office Manager/Recruitment & Engagement Coordinator

Andrea Cobb-Office Manager/Recruitment & Engagement Coordinator

​Human Resources Manager, CAREGiver Engagement, CAREGiver Team Supervisor

Andrea Cobb is our Office Manager.  Being with Home Instead for more than 10 years, Andrea has learned it takes a very special person to be an outstanding CAREGiver.  Many of the skills can be taught, but the heart and passion must be a character trait our employees have naturally.  Andrea enjoys meeting our CAREGivers and learning about them and their background.  Recruiting CAREGivers is a challenging job, but when she finds the right person for a specific client, she says that is the best part of her job.  Before her current role, Andrea was our Client and Recruitment and Retention Coordinator and worked to provide exceptional CAREGivers to our clients. She worked in the court system prior to coming to Home Instead, seeing custody issues among families and she began seeing a lot of grandparents were raising their grandchildren and dealing with health issues themselves.  This started her interest in seniors and their care. In her current role, Andrea coordinates the daily operations of the office. She oversees the various tasks of keeping the services we provide consistent and is responsible for delivering exceptional care through our professional CAREGivers. Andrea enjoys spending time with husband Everett, son Wesley, and daughter Cameron.  Andrea also has two dogs, Ringo and Lottie.


Tina Eldridge-Service Coordinator

Tina Eldridge-Service Coordinator

​Client & CAREGiver Scheduling

Tina Eldridge is our Service Coordinator.  She joined our team in 2011.  Tina spends most of her days working with our CAREGivers and clients to provide coverage that best meets the needs of those we serve.  It is often said that if you have ever been a Home Instead client or CAREGiver then you know Tina. The majority of calls that come into our office require Tina's experience to help. Tina enjoys interacting with our clients and their families daily to provide the appropriate care and staffing.    In her role she is responsible for coordinating the schedules of our clients and CAREGivers for our 5-county service area.  It is a busy job, but Tina is very determined to have CAREGivers wherever they are needed.  She often anticipates their scheduling needs and tries to have back up plans just in case.  Tina and her husband, Brian, have a son, Damian, and daughter, Emily.  Tina is also an experienced Clogger and Two-Step dancer.


Brittany Bright - Client Care Coordinator

​Brittany is our Client Care Coordinator.  She joined our team in 2014 as a CAREGiver.  In Oct 2018 Brittany took on the role of Client Care Coordinator.  Brittany is responsible for assessing potential clients and setting up our services.  Brittany's work with seniors as a Home Instead CAREGiver has allowed her to perfect her skills of Care Plan creation and her caregiving experience helps gives her an advantage of being able to provide solutions to clients and CAREGivers as well.  Brittany enjoys meeting with our clients and developing a plan that will help them stay active in their home.  Brittany is great at looking for the important details of the client's daily living routine and communicating this information to our CAREgivers.   Brittany works with clients and their families to ensure the care we provide is beneficial and enables them to stay as independent as possible.  Brittany is also responsible for our Quality Assurance program.  Brittany, and her husband, Randall have a son and daughter as well as a dog and a cat.  Brittany enjoys the outdoors and warm weather.  Brittany is also pursuing her psychology degree.


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