The whole process has been good and everyone is accommodating. The fact that my mother will actually accept help speaks volumes.
Tammy is the Nursing Director of Home Instead Senior Care and a Registered Nurse with over 25 years of medical experience. Her background has been in hospital Medical-Surgical, Orthopedics, and Case Management. After receiving her Bachelor's degree in Nursing from Barton College in Wilson, NC, she concentrated her career in Geriatrics and Case Management. She obtained her Certification in Case Management after realizing she loved assisting patients and families through the healthcare system. In addition to nursing, Tammy is the mother of 3 boys and has lived here in North Carolina for 30 years.
Amir has a Master's in Business Administration from Pfeiffer University and has worked in the health field for the past 6 years. He is more than happy to assist you with a no-obligation consultation in your home or at the office. Utilizing your Long Term Care insurance or VA benefits can be confusing, but he is here to help you better understand the process and plan for your home care needs. If you have any questions about Long Term Care Insurance or VA benefits, please call Amir at 910-342-0455.
As Operations Director, Kristdel oversees the daily operations of Home Instead Senior Care, ensuring that our high standards are met with exceptional CAREGivers and customer service. In addition to daily operations, she is also responsible for online marketing/networking, accounts receivables, client billing inquiries, and specializes in Long Term Care Insurance. Kristdel graduated from the University of North Carolina at Chapel Hill with a Bachelor's degree in Social Work. Kristdel has worked for the past 8 years in home care and truly loves working with Seniors and their families.
As our Client Care Manager, Maggie makes sure that her team has the resources they need to ensure quality care for our clients. She works hard to ensure client satisfaction, quality care, and schedule consistency. Maggie loves working with clients, families, and CAREGivers to help older adults thrive at home. She ensures that the clients continue to receive great care- review their plan of care routinely and coaching CAREGivers to maximize quality service. Maggie visits our clients on a regular basis and develops personal relationships with them. She listens to their concerns and communicates with the office and our CAREGivers to make sure everyone is on the same page. Our clients love working with her and anticipate her warm smile and caring demeanor. Maggie has a Bachelor's Degree in Gerontology from the University of North Carolina at Wilmington.
Anne is our Community Outreach Director. Her role is to share Home Instead Senior Care's message throughout the community. Her goal is to help families and business understand the home care services we provide and also coordinate quick, effective, and quality care for our senior clients. Anne's expertise leaves clients and client families feeling more informed, more comforted, and more cared for. She plays a critical role in educating other professionals in the senior and healthcare community and forms great partnerships with our referral providers. Anne is also responsible for taking all initial call inquiries regarding start of care and loves educating clients about all services provided by Home Instead Senior Care. Anne has a master's degree in Education, and she is both a certified CPR instructor and an Alzheimer's Specialist.
As Recruitment and Retention Coordinator, Amy recruits new CAREGivers,
provides a bulk of the Orientation training, and helps support other programs &
events to engage our amazing CAREGiver family. Amy joined Home Instead with
several years of health care and training experience in the Health and Human
Services industry. She is extremely proud to be a part of the team and of
the services we provide. Amy encourages CAREGivers, provides moral support, as
well as reinforces policies and procedures. Her job is to ensure that all
CAREGivers have the same wonderful experience with Home Instead and the clients
they are matched with. If you are interested in learning more about what it means to
be a Caregiver, contact Amy for more information at Amy.Arnett@homeinstead.com.
Maryann assists our Recruitment
& Retention Coordinator, Amy, with recruiting, screening, and hiring our
CAREGiver staff. It is essential that we find the right group of passionate
individuals to care for our local seniors. Maryann helps Amy in hiring and
creating an exceptional team that truly cares for our seniors as if they were
family. The lengthy hiring process includes multiple background screens,
reference checks, drug screening, and extensive training designed specifically
for Home Instead Senior Care. Our CAREGivers are the best of the best, and our
Recruitment team is happy to discuss with you what sets our CAREGivers apart!
Monica plays an integral role
in ensuring that the administrative and financial aspects of our business run
smoothly. Monica is responsible for payroll, accounts receivable, accounts
payable, financial statements, financial analysis, and other aspects of the
business' financial performance. Monica takes the hassle out of filing
long term care insurance for our clients by helping to navigate the filing
process. She efficiently handles LTC billing to ensure a smooth claims
process for our clients. Monica also assists with managing our social media
presence on Facebook, LinkedIn, Instagram, Twitter, and our online
website/blog. Monica holds a Master's Degree in Business from East Carolina University.
Courtney visits with each of
our Personal Care clients to assess and determine the level of hands-on
assistance that may be required (ADL support). She also trains and supervises
our CAREGiving team for their skills, competencies, and regular performance. Together,
with our CAREGiver Coordinator team, she ensures that our clients' total needs
are being met and that our CAREGiving family is highly trained and skilled. Courtney
creates personally tailored care plans with each client so that their personal
goals are respectfully incorporated into their daily routines and updated as
oftern as needed. Courtney comes to Home Instead Senior Care with years of
nursing experience and a growing passion for senior care!
Chelsea works directly with
our clients and their families. She is responsible for educating them on our
services and onboarding them to Home Instead Senior Care. Chelsea works with
our Client Care and Nursing teams to customize a Care Plan for each client
based on their individual needs. She will make sure you are thrilled with the
Home Instead experience! Chelsea
responds with the utmost patience and understanding with the goal of helping
seniors maintain their independence at home as long as possible. Chelsea has a Bachelor's Degree in Health Care Technology from East Carolina University.
As a Client Care Coordinator, Natalie meets
with our Companion and Personal Care-level clients for Initial Consultations,
as well as for recurring Quality Assurance visits. She communicates regularly
with clients, family members, and CAREGivers to ensure that all Care Plans
are current, reflecting an accurate portrayal of what our clients’ needs and
wishes are. Natalie started with Home Instead Senior Care as a Scheduling Coordinator and recently transferred to the Client Care Department. Natalie has a Bachelor's Degree in Psychology and a minor in biology from Radford University.
Dani’s role is to oversee the
Scheduling Coordinator team and personally match our CAREGiving staff to their
clients to ensure the utmost compatibility. Her previous work experience gives
her great insight in making sure our CAREGivers and Clients are 100% satisfied
with Home Instead! Some of Dani’s greatest strengths are her
compassion to help others, her ability to effectively
communicate, problem-solving, and having an empathetic disposition to
clients and CAREGiver's alike. She also conducts a portion of our
classroom style CAREGiver training program, ensuring our CAREGivers understand scheduling
processes and the care standards of Home Instead Senior Care.
Carly works directly with Dani
as one of our Scheduling Coordinators. Together as a team, they work hard to
personally match our CAREGiving staff to their clients to ensure the utmost
compatibility. Understanding how important it is to clients and their families
to find the right caregiver, Carly carefully matches the specific needs of the
client with the experience and compassionate personalities of our
CAREGivers. Carly’s educational background in psychology gives her great
insight in making sure our CAREGivers and Clients are 100% satisfied with Home
Instead through great personality match-making.
Madison offers much
compassion in her role as Staffing Coordinator, ensuring Perfect Matches
between clients and CAREGivers. As Staffing Coordinator, Madison’s focus
on positive relationships helps her to find perfect client-CAREGiver matches.
So many variables go into matching and scheduling, including personality, skill
levels, location and client preferences for time and date, that Madison’s problem-solving
skills are tested regularly! She believes that providing in home care is more
than making sure a client's needs are met- it is about making that special
connection with the right CAREGiver that lifts their quality of life and gives
them hope. Madison has a Bachelor's Degree is Health Service Management from East Carolina University.
As the On-Call Supervisor,
Stephanie oversees after-hours and weekend operations and staff. She has cared
for the needs of clients, supported and trained internal staff, and assumed
many administrative roles as the company has grown. With a heart for
seniors, Stephanie ensures there is a compassionate and knowledgeable voice
that will address care inquiries (no matter what time you’re calling!) and
client/caregiver needs 24 hours a day, 7 days a week. Providing consistent support to our weekend and
overnight warriors is critically important at Home Instead Senior Care.
As a CAREGiver Coordinator,
Kathy provides personal care training to our CAREGivers and works one on one
with them as they learn best practices in caregiving. She focuses on client
safety techniques and how to perform personal care with compassion and dignity.
She evaluates each CAREGiver and ensures they successfully complete competency
testing. She is dedicated to connecting with CAREGivers and clients
on a personal level and enjoys being part of a team that lives out "To us,
it's personal." With Kathy's vast experience as a CNA, she excels at providing training during our
Orientation classes and helping new Home Instead CAREGivers grow and
excel in their caregiving career path.
Understanding the needs of
her own aging family, and as a previous caregiver herself, Rachel understands
the need for quality, in-home care. She has a genuine drive to help
educate our community about the value of aging at home, and to raise the
awareness of Alzheimer's disease and associated dementias. With her years of experience as a CNA, Rachel excels
in CAREGiver relationship building and training, while educating
and raising awareness of how Home Instead Senior Care CAREGIvers help
seniors retain their independence.
Brittany’s passion for
providing exceptional mentoring and training developed from her years as a CNA,
so she understands how vital our CAREGivers are to our clients. Brittany started at Home Instead Senior Care as a CAREGiver, and she was receiving such rave reviews, that we knew we needed her in our training staff to help build our CAREGiver team into exceptional care providers. Brittany loves hosting training events in the office and checking off our CAREGivers on using the hoyer lift, sit-to-stand devices, and activities of daily living.
Mary-Anne is our Director of First
Impressions- greeting our clients, family members, and CAREGivers over the
phone and when they visit our office. She gets to hear first-hand the
frustration, care, and concern many family members are experiencing when trying
to care for a loved one. Mary-Anne knows that we can help and when we find the
perfect CAREGiver or solve a problem quickly, we are providing peace of mind to
our clients and clients’ family. Mary-Anne assists with a variety of incoming
phone calls involving customer care and CAREGiver support. She maintains
excellent responsiveness to all callers and visitors to the office on a daily
basis while maintaining records and assisting with office administration.
Our Home Instead Senior Care of Wilmington mascots are Brody and Momo! Brody is a Miniature Australian Shepherd and Momo is a Pit Bull / Beagle Mix.
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Each Home Instead Senior Care franchise is independently owned and operated.