Pam and Roger Boles made the Shenandoah Valley their home in 2010 when they became owners of Home Instead Senior Care-Verona. They have enjoyed over 35 years of marriage and together have three grown sons, Stephen, John, and Ethan (who is currently our General Manager) and have been blessed with five fun grandchildren: Eli, Zoe, Noah, Gabriel and Luke.
Roger started a career in healthcare soon after college and has spent many years specializing in the area of Dialysis. Roger's extensive management experience with growing companies is very important as our organization expands to serve the needs of the surging senior population here in the Shenandoah Valley. An important legacy which he wholeheartedly supports is our commitment to extensive CAREGiver training and Quality Assurance programs.
Pam fulfills many roles in the office, largely focusing on providing a source of support, both to new CAREGivers fulfilling their first assignments as well as to daily operations within the office. She also teaches the Safe Client/Safe CAREGiver training and the CARE Alzheimer's training. Her background in education along with her empathetic skills make her well suited to the tasks!
Pam and Roger enjoy life and the love of their family, church, and friends. After spending time with their children and grandchildren, Pam enjoys shopping and soaking in the beautiful views of the Shenandoah Valley while Roger tries not to get injured too often as he participates in his hobbies of cycling, golf, and hunting!
Ethan comes to us from North Carolina to join his parents in their business. He has an extensive background in technology and computers and is the unofficial official IT specialist at the office. As the General Manager, Ethan provides oversight of all daily operations, and is responsible for the monthly billing and payroll processes. He has a lovely wife, Jena, and together they have 3 adorable little boys: Noah, Gabriel, and Luke. They also have a Labordoodle named Daisy. In his spare time, he enjoys spending time with family, running, anything soccer, and working with sound systems.
Lois fulfills the busy and important position as the Human Resources Assistant for our Home Instead team. In this role she works with applicants from the beginning to the end of the hiring process, from interviews to orientation and training. Prior to joining Home Instead Senior Care in 2005, Lois was a job coach for people with disabilities and has also fulfilled roles as an administrative assistant, substitute teacher, and a conference coordinator for a government contractor. She and her husband reside in Staunton where they enjoy spending time with one another, and with their daughter's family which includes two young granddaughters. Lois also enjoys walking their family dog, gardening, bird watching, time at the beach, and exploring new places.
Chris joined the Home Instead family in 2006 as the nurse
manager when we were just beginning to serve families that needed personal
care. Up until this point, Home Instead Senior Care only offered home helper services.
Chris was brought on to train our current and new CAREGivers to earn their Personal
Care Aide certificate. In those early days, Chris was also responsible for
training all new CAREGivers, doing all the Personal Care client assessments, and all reassessments. And she was the only nurse on staff at the time. Currently,
Chris does the bulk of our training of CAREGivers. She lives in her home in Augusta
county with her dog and cat. Chris enjoys music, singing in her church choir, reading, and cross- stitching.
Linda joined Home Instead in February 2009 as the Nurse Manager with her background in surgical, medical, geriatric, and psychiatric nursing. In 2019 Linda transitioned to the role of Client Services Manager. In this important position she meets with families to answer questions and helps get them started with Home Instead services. She oversees the Client Care Coordinator, Scheduling, and Nursing departments. She also updates personal care training as needed, and insures our CAREGivers are compliant with continuing education, annual evaluations and competencies. In addition, she visits clients to clinically assess needs and help make sure that care plans are accurate. Linda is readily available to answer questions and encourages all she works with to be a team player. She and her husband, Eddie, enjoy the beautiful mountain views from their country home. She enjoys spending time with their children, grandchildren, and especially with her grandson, Ashton, and the family dog, Ribon. She is active in her church, enjoys many crafts, and has special musical talents of playing the accordion, autoharp, and singing.
Debbie Martin joined us as a staffing coordinator in the spring of 2011. Since then, she has moved to the role of Client Care Coordinator. Debbie meets with families interested in learning more about our services and visits our clients to ensure they are receiving the very best care possible. Prior to joining our team, Debbie's outstanding customer service skills were put to great work as the Assistant Sales Director for Holiday Inn Golf and Conference Center in Staunton where she was responsible for scheduling and executing all events and conferences. Debbie lives in Augusta County with her husband, Ronnie, and enjoys spending time with their children, grandchildren, and great-grandchild, all whom also live in Augusta County. When Debbie is not spending time with family or friends, you will likely find her on a walk, absorbing what she describes as the peaceful and natural beauty that being outside has to offer.
Assisting, ordering, coordinating, researching, performing, and preparing are just some of the actions that our Administrative Assistant, Marie Rankin-Moyers, performs on a daily basis. Marie joined our staff in February 2013, and has not stopped moving since! Her voice is often the first one you will hear when calling our office, and credit can be given to her for helping the office to run smoothly. Prior to joining Home Instead Senior Care, Marie was an assistant manager at the Piece Goods Shop as well as the administrative assistant at John's Computer Service. She and her husband Harrison (better known to family and friends as "Tree") have been married forever and live in Fishersville with their SPCA Pomeranian, "Theo". Marie's favorite hobbies include reading and knitting, and she is trying to learn how to crochet. Something you might not know about Marie is that she likes Jimmy Stewart movies and enjoys 1940's music. We are grateful to have her expertise as well as fun spirit on our team!
Jeannette joined us in the summer of 2013. As the Marketing Director, she works to ensure doctors, hospitals, senior living communities, social workers, civic and church groups, and other community members understand the helpful services we provide for seniors and their families. Her career in the gerontology field has helped us build strong and trusting relationships within our community. She and her husband, Brant, live in Harrisonburg along with their daughter. She enjoys doing anything with her immediate and extended family, loves to shop, and can be found cheering on the JMU Dukes at most football and basketball games.
Terri Register joined the Home Instead team as a staffing coordinator in September 2015. Terri's role is critically important to the company's daily operations as she works closely with our CAREGivers to help ensure assignments are filled accurately and timely. Terri's previous experience working as a customer service representative and scheduler at a warehouse built a strong foundation of team work, working in a fast pace environment, and interpersonal skills that are all critical to the success of her current role. Outside of work, Terri enjoys drawing, camping, reading, and spending time with her family and friends. She lives in beautiful Stuarts Draft with her wonderful daughter.
Theresa initially joined the Home Instead Senior Care family as one of our outstanding CAREGivers in August, 2015. While there are times she still fills in as a CAREGiver, she now works full time in the office as a Staffing Coordinator. As one of three Staffing Coordinators, Theresa focuses on scheduling assignments in Rockingham County as well as staffing safety escorts for the many facilities our office works with across our service area. Theresa lives in Staunton and has been married to her "best friend and soul mate" for 25 years. Together, they are raising two dogs, Athena and Goliath. A unique fact about Theresa, she is a published author of 14 historical non-fiction reference books for academia as well as numerous short stories. When she was a full-time author she traveled the east coast promoting her current book through various media outlets. While she still writes today, she limits her personal appearances to one or two throughout the year.
Melissa joins our team as the Community Liaison of our new office in Lexington. Prior to joining HISC, Melissa worked as the Marketing Director for Kendal at Lexington. She previously worked for a senior center in Richmond as well as a vacation rental company on the Outer Banks of NC. She attended James Madison University as an undergraduate and received a master's degree from Virginia Tech in the field of Gerontology. Melissa lives near downtown Lexington with her husband and two young daughters. She is actively involved in the community as a volunteer for the Lexington-Rockbridge Chamber of Commerce, a board member of Main Street Lexington, a volunteer at Waddell Elementary School, and a supporter of Rockbridge Area Hospice. When she's not shuttling kids to dance classes and basketball practices, Melissa loves to be outdoors. Hiking, camping, and canoeing on the Maury River are some of her favorite pastimes
Kimberly joined Home Instead Senior Care in February 2019 as the Human Resources Manager. Kimberly has extensive Human Resources experience in the home care industry. She is a member of the Society for Human Resources Management and a Certified Professional Healthcare Recruiter. Kimberly provides oversight of all HR policies, procedures, and compliance, and provides supervision of the HR team in providing quality recruitment, hiring, retention, and support services to our CAREGivers and staff. When she is not working she enjoys writing fiction and non-fiction, crafting, riding motorcycles, and fishing the beautiful lakes and streams of Virginia.
Cathy Martin joined the Home Instead Senior Care team in March 2019 as a staff nurse. In this role, Cathy's primary responsibility is to visit clients to assess and reassess their plan of care for personal care services. She will also work with the Client Care Manager to assist with CAREGiver trainings and inservices. Cathy began her nursing practice with a medical/surgical focus in Roanoke, VA. After a few years, Cathy transitioned to an oncology floor and discovered a passion of helping patients when navigating through a diagnosis of cancer. After working on the oncology floor, she then moved to an outpatient chemotherapy clinic. Cathy moved to the beautiful Shenandoah Valley from Roanoke in December 2017 due to a relocation in her husband's employment. She and her husband have been married for 32 years, have two teenage children, and a 10-year-old yellow lab, "Mongo". In her spare time, Cathy enjoys volunteering, working in her church, reading, and spending time with her family.
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.