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​​​​​Thank you for your interest in joining the Home Instead Senior Care team. Below is a list of the open job opportunities in the Milwaukee, WI area. To take the next steps in contacting us, please click Apply for the job posting of your choice.

Current Job Openings

353 N 121st St
Milwaukee, WI 53226
Serving Milwaukee, Wauwatosa and the North Shore communities including Shorewood, Whitefish Bay, Glendale, River Hills, Fox Point and Bayside.

CAREGiver

Job Details

Part-Time CAREGiver Position Description

As a CAREGiver, an employee provides a variety of non-medical services that allow seniors to remain in their homes.

These services generally fall under four categories:

  • Companionship
  • Home Helper
  • Personal Care
  • Alzheimer’s & Dementia Care
Companionship

Companionship services are those that stimulate, encourage and assist an individual.

The primary responsibilities of Companionship services include the following:

  • Providing companionship and conversation
  • Providing stabilization and assistance with walking
  • Preparing meals and cleaning up meal-related items
  • Providing medication reminders and appointment reminders
Home Helper

Home Helper services generally involve light housekeeping, errands or incidental transportation.

The primary responsibilities of Home Helper services include the following:

  • Performing light housekeeping tasks (dusting, vacuuming, making beds, changing linens,cleaning bathrooms, kitchens, etc.)
  • Washing and ironing laundry
  • Running errands
  • Accompanying clients to appointments
Personal Care

Personal Care services are personal in nature and often include assistance with activities of daily living.

The primary responsibilities of Personal Care services include the following:

  • Assisting with bathing
  • Assisting with grooming
  • Assisting with toileting and incontinence issues
Alzheimer's & Dementia Care

Alzheimer’s & Dementia Care services are based upon specialized training which maximizes the ability of both the CAREGiver and Client to cope with the ramifications of this family of degenerative diseases.

The primary responsibilities of Alzheimer’s & Dementia Care services include the following:

  • Possess an understanding of the disease and its effect on clients and their families
  • Monitor and optimize the physical environment to be supportive and safe
  • Maintain effective communication and manage difficult behavior using specialized techniques
  • Assist in activities of daily living to preserve and maximize independence and dignity

Secondary Responsibilities

Secondary responsibilities include the following:

  • Contributing to a positive living environment to enhance a client’s quality of life
  • Performing other reasonable duties as assigned
  • Reporting hours according to office policy
  • Reporting any significant changes in a client’s needs or living conditions
  • Regularly communicating with supervisor and office staff
  • Attend all monthly in-services and quarterly meetings

Essential Qualifications

This position must have an understanding of and uphold the policies and procedures established by Solicitude, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).  An individual must possess the minimum education, experience and skills to perform the primary and secondary responsibilities the job requires.

Additional qualifications include:

  • Ability to lift, push or pull 25 pounds
  • Ability to bend, twist, stoop, kneel, and reach
  • Ability to withstand exposure to dust, mold, mildew and cleaning solutions
  • Ability to treat and care for clients and their property with dignity and respect
  • Ability to adapt to various living environments and locations
  • Ability to communicate with clients in a friendly and congenial manner
  • Ability to present a professional appearance and demeanor

Special Qualifications

  • Ability to drive
  • Must have a valid and unsuspended WI Driver’s License
  • Must possess valid auto insurance
  • Must have a serviceable Vehicle with which to provide incidental transportation services
  • Must have a minimum open availability of at least 16 hours per week (spread across at least two days per week in blocks of availability of 4 hours or longer)
  • A part-time CAREGiver is defined as a CAREGiver that has indicated a preference of less than 31 hours of work per week.

Each Home Instead franchise is independently owned and operated.

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Apply
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Live-In CAREGiver

Job Details

Live-In CAREGiver Position Description

**Currently Offering a $250 Signing Bonus - paid after 4 weeks of work (160Hrs)**

As a CAREGiver, an employee provides a variety of non-medical services that allow seniors to remain in their homes.
 
These services generally fall under four categories:
  • Companionship
  • Home Helper
  • Personal Care
  • Alzheimer’s & Dementia Care

 

        Companionship
 
        Companionship services are those that stimulate, encourage and assist an individual.
        The primary responsibilities of Companionship services include the following:
  • Providing companionship and conversation
  • Providing stabilization and assistance with walking
  • Preparing meals and cleaning up meal-related items
  • Providing medication reminders and appointment reminders
        Home Helper
 
        Home Helper services generally involve light housekeeping, errands or incidental transportation.
        The primary responsibilities of Home Helper services include the following:
  • Performing light housekeeping tasks (dusting, vacuuming, making beds, changing linens, cleaning bathrooms, kitchens, etc.)
  • Washing and ironing laundry
  • Running errands
  • Accompanying clients to appointments
 
        Personal Care
 
        Personal Care services are personal in nature and often include assistance with activities of daily living.
        The primary responsibilities of Personal Care services include the following:
  • Assisting with bathing
  • Assisting with grooming
  • Assisting with toileting and incontinence issues
 
        Alzheimer’s & Dementia Care
 
        Alzheimer’s & Dementia Care services are based upon specialized training which maximizes the ability of both the CAREGiver and
        Client to cope with the ramifications of this family of degenerative diseases.
        The primary responsibilities of Alzheimer’s & Dementia Care services include the following:
  • Posses an understanding of the disease and its effect on clients and their families
  • Monitor and optimize the physical environment to be supportive and safe
  • Maintain effective communication and manage difficult behavior using specialized techniques
  • Assist in activities of daily living to preserve and maximize independence and dignity
 
Secondary Responsibilities
Secondary responsibilities include the following:
  • Contributing to a positive living environment to enhance a client’s quality of life
  • Performing other reasonable duties as assigned
  • Reporting hours according to office policy
  • Reporting any significant changes in a client’s needs or living conditions
  • Regularly communicating with supervisor and office staff
  • Attend all monthly in-services and quarterly meetings
 
Essential Qualifications
This position must have an understanding of and uphold the policies and procedures established by Solicitude, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).  An individual must possess the minimum education, experience and skills to perform the primary and secondary responsibilities the job requires.
Additional qualifications include:
  • Ability to lift, push or pull 25 pounds
  • Ability to bend, twist, stoop, kneel, and reach
  • Ability to withstand exposure to dust, mold, mildew and cleaning solutions
  • Ability to treat and care for clients and their property with dignity and respect
  • Ability to adapt to various living environments and locations
  • Ability to communicate with clients in a friendly and congenial manner
  • Ability to present a professional appearance and demeanor
Special Qualifications
  • Must have a valid and unsuspended WI Driver’s License
  • Must possess valid auto insurance
  • Must have the ability to drive or take public transportation to client locations
  • May be required to run errands and provide incidental transportation for a client using your vehicle or a client’s vehicle


Required Availability

Home Instead provides 24 Hour care to clients under two distinct scheduling models, depending on the needs and preferences of the client and their families. To be considered for this position, you must have availability matching one of the following scheduling models. If you do not, please apply for the standard hourly Caregiver position by clicking the Back button.

Shifted Live-in Care

  • Care for clients is provided by a team of 3 caregivers each working 1/3 of the week
  • Available shifts are as follows:
    • Monday 6:00am through Wednesday 2:00pm
    • Wednesday 2:00pm through Friday 10:00pm
    • Friday 10:00pm through Monday 6:00am
  • Depending on training and experience, pay ranges from $400.00 to $440.00 per week
  • Great way to get a weeks worth of work done in a few days
**Currently Offering a $250 Signing Bonus - paid after 4 weeks of work (160Hrs)**

Each Home Instead franchise is independently owned and operated.

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Weekend On-Call CAREGiver

Job Details

Weekend On-Call CAREGiver Position Description

As a Weekend On-Call CAREGiver, an employee maintains open availability for the duration of the designated On-Call period, in order to provide Caregiving Services to established HISC Clients on a fill-in basis. The Weekend On-Call Caregiver will remain available during the hours of 5:00pm Friday through 6:00am Monday. Employee must maintain a cellular phone-in working order, on record with the company, to facilitate communication with the On-Call Supervisor who is responsible for directing the activity and assignment of the Weekend On-Call Caregiver.
 
The On-Call Caregiver is expected to be able to arrive at any location within the Service Territory of HISC within one (1) hour of notice from supervisor.
 
For maintaining an open availability during the designated weekend period, the On-Call Caregiver will be paid a retainer of $75 weekly. If the On-Call Caregiver is unavailable or unreachable by phone at any point during the designated On-Call period, the entire weekend retainer is surrendered. For any shifts actually worked at the direction of the On-Call Supervisor the On-Call Caregiver will be paid at 1.5x their standard wage schedule, regardless of overtime status or amount of hours previously worked.
 
The On-Call Supervisor provides a variety of non-medical services that allow seniors to remain in their homes.
 
These services generally fall under four categories:
Companionship
Home Helper
Personal Care
Alzheimer’s & Dementia Care
  

Companionship services are those that stimulate, encourage and assist an individual.
The primary responsibilities of Companionship services include the following:
Providing companionship and conversation
Providing stabilization and assistance with walking
Preparing meals and cleaning up meal-related items
Providing medication reminders and appointment reminders 
 
Home Helper services generally involve light housekeeping, errands or incidental transportation.
The primary responsibilities of Home Helper services include the following:
Performing light housekeeping tasks (dusting, vacuuming, making beds, changing linens,cleaning bathrooms, kitchens, etc.)
Washing and ironing laundry
Running errands
Accompanying clients to appointments 

Personal Care services are personal in nature and often include assistance with activities of daily living.
The primary responsibilities of Personal Care services include the following:
Assisting with bathing
Assisting with grooming
Assisting with toileting and incontinence issues 

Alzheimer’s & Dementia Care services are based upon specialized training which maximizes both the ability of both the CAREGiver and Client to cope with the ramifications of this family of degenerative diseases.
The primary responsibilities of Alzheimer’s & Dementia Care services include the following:
Posses an understanding of the disease and its effect on clients and their families
Monitor and optimize the physical environment to be supportive and safe
Maintain effective communication and manage difficult behavior using specialized techniques
Assist in activities of daily living to preserve and maximize independence and dignity 
Secondary Responsibilities
Secondary responsibilities include the following:
Contributing to a positive living environment to enhance a client’s quality of life
Performing other reasonable duties as assigned
Reporting hours according to office policy
Reporting any significant changes in a client’s needs or living conditions
Regularly communicating with supervisor and office staff
Attend all monthly in-services and quarterly meetings 
 
Essential Qualifications
This position must have an understanding of and uphold the policies and procedures established by Solicitude, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).  An individual must possess the minimum education, experience and skills to perform the primary and secondary responsibilities the job requires.
Additional qualifications include:
Must possess active CNA License
Must be available to work within 1 hour of notice between the weekend hours of 5:00pm Friday and 6:00am Monday
Must maintain working cellular telephone on file with the HISC office
Ability to lift, push or pull 25 pounds
Ability to bend, twist, stoop, kneel, and reach
Ability to withstand exposure to dust, mold, mildew and cleaning solutions

Ability to treat and care for clients and their property with dignity and respect
Ability to adapt to various living environments and locations
Ability to communicate with clients in a friendly and congenial manner
Ability to present a professional appearance and demeanorSpecial Qualifications
Ability to drive and access to a reliable vehicle
Must have a valid and unsuspended WI Driver’s License
Must possess valid auto insurance
Must have the ability to drive to client locations
May be required to run errands and provide incidental transportation for a client using your vehicle or a client’s vehicle

Each Home Instead franchise is independently owned and operated.

View Full Job Details
Apply
Please enter your first name
Please enter your last name
Please enter your phone number
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By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at any time.
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CAREGiver - Full Time

Job Details

Full-Time CAREGiver Position Description

As a CAREGiver, an employee provides a variety of non-medical services that allow seniors to remain in their homes.

These services generally fall under four categories:

  • Companionship
  • Home Helper
  • Personal Care
  • Alzheimer’s & Dementia Care
Companionship

Companionship services are those that stimulate, encourage and assist an individual.

The primary responsibilities of Companionship services include the following:

  • Providing companionship and conversation
  • Providing stabilization and assistance with walking
  • Preparing meals and cleaning up meal-related items
  • Providing medication reminders and appointment reminders
Home Helper

Home Helper services generally involve light housekeeping, errands or incidental transportation.

The primary responsibilities of Home Helper services include the following:

  • Performing light housekeeping tasks (dusting, vacuuming, making beds, changing linens,cleaning bathrooms, kitchens, etc.)
  • Washing and ironing laundry
  • Running errands
  • Accompanying clients to appointments
Personal Care

Personal Care services are personal in nature and often include assistance with activities of daily living.

The primary responsibilities of Personal Care services include the following:

  • Assisting with bathing
  • Assisting with grooming
  • Assisting with toileting and incontinence issues
Alzheimer's & Dementia Care

Alzheimer’s & Dementia Care services are based upon specialized training which maximizes the ability of both the CAREGiver and Client to cope with the ramifications of this family of degenerative diseases.

The primary responsibilities of Alzheimer’s & Dementia Care services include the following:

  • Possess an understanding of the disease and its effect on clients and their families
  • Monitor and optimize the physical environment to be supportive and safe
  • Maintain effective communication and manage difficult behavior using specialized techniques
  • Assist in activities of daily living to preserve and maximize independence and dignity

Secondary Responsibilities

Secondary responsibilities include the following:

  • Contributing to a positive living environment to enhance a client’s quality of life
  • Performing other reasonable duties as assigned
  • Reporting hours according to office policy
  • Reporting any significant changes in a client’s needs or living conditions
  • Regularly communicating with supervisor and office staff
  • Attend all monthly in-services and quarterly meetings

Essential Qualifications

This position must have an understanding of and uphold the policies and procedures established by Solicitude, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise). An individual must possess the minimum education, experience and skills to perform the primary and secondary responsibilities the job requires.

Additional qualifications include:

  • Ability to lift, push or pull 25 pounds
  • Ability to bend, twist, stoop, kneel, and reach
  • Ability to withstand exposure to dust, mold, mildew and cleaning solutions
  • Ability to treat and care for clients and their property with dignity and respect
  • Ability to adapt to various living environments and locations
  • Ability to communicate with clients in a friendly and congenial manner
  • Ability to present a professional appearance and demeanor

Special Qualifications

  • Ability to drive
  • Must have a valid and unsuspended WI Driver’s License
  • Must possess valid auto insurance
  • Must have a serviceable Vehicle with which to provide incidental transportation services
  • Must have a minimum open availability of at least 56 hours per week (spread across at least 3 days per week in blocks of availability of 4 hours or longer)
  • A full-time CAREGiver is defined as a CAREGiver that has indicated a preference of 32-40 hours of work per week.

Each Home Instead franchise is independently owned and operated.

View Full Job Details
Apply
Please enter your first name
Please enter your last name
Please enter your phone number
Please enter your email
By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at any time.
All fields required

CNA - Full Time

Job Details

Full-Time CNA Position Description

As a CNA CAREGiver, an employee provides a variety of non-medical services that allow seniors to remain in their homes.

These services generally fall under four categories:

  • Companionship
  • Home Helper
  • Personal Care
  • Alzheimer’s & Dementia Care
Companionship

Companionship services are those that stimulate, encourage and assist an individual.

The primary responsibilities of Companionship services include the following:

  • Providing companionship and conversation
  • Providing stabilization and assistance with walking
  • Preparing meals and cleaning up meal-related items
  • Providing medication reminders and appointment reminders
Home Helper

Home Helper services generally involve light housekeeping, errands or incidental transportation.

The primary responsibilities of Home Helper services include the following:

  • Performing light housekeeping tasks (dusting, vacuuming, making beds, changing linens,cleaning bathrooms, kitchens, etc.)
  • Washing and ironing laundry
  • Running errands
  • Accompanying clients to appointments
Personal Care

Personal Care services are personal in nature and often include assistance with activities of daily living.

The primary responsibilities of Personal Care services include the following:

  • Assisting with bathing
  • Assisting with grooming
  • Assisting with toileting and incontinence issues
Alzheimer's & Dementia Care

Alzheimer’s & Dementia Care services are based upon specialized training which maximizes the ability of both the CAREGiver and Client to cope with the ramifications of this family of degenerative diseases.

The primary responsibilities of Alzheimer’s & Dementia Care services include the following:

  • Possess an understanding of the disease and its effect on clients and their families
  • Monitor and optimize the physical environment to be supportive and safe
  • Maintain effective communication and manage difficult behavior using specialized techniques
  • Assist in activities of daily living to preserve and maximize independence and dignity

Secondary Responsibilities

Secondary responsibilities include the following:

  • Contributing to a positive living environment to enhance a client’s quality of life
  • Performing other reasonable duties as assigned
  • Reporting hours according to office policy
  • Reporting any significant changes in a client’s needs or living conditions
  • Regularly communicating with supervisor and office staff
  • Attend all monthly in-services and quarterly meetings

Essential Qualifications

This position must have an understanding of and uphold the policies and procedures established by Solicitude, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise). An individual must possess the minimum education, experience and skills to perform the primary and secondary responsibilities the job requires.

Additional qualifications include:

  • Ability to lift, push or pull 25 pounds
  • Ability to bend, twist, stoop, kneel, and reach
  • Ability to withstand exposure to dust, mold, mildew and cleaning solutions
  • Ability to treat and care for clients and their property with dignity and respect
  • Ability to adapt to various living environments and locations
  • Ability to communicate with clients in a friendly and congenial manner
  • Ability to present a professional appearance and demeanor

Special Qualifications

  • CNA License
  • Ability to drive
  • Must have a valid and unsuspended WI Driver’s License
  • Must possess valid auto insurance
  • Must have a serviceable Vehicle with which to provide incidental transportation services
  • Must have a minimum open availability of at least 56 hours per week (spread across at least 3 days per week in blocks of availability of 4 hours or longer)
  • A full-time CAREGiver is defined as a CAREGiver that has indicated a preference of 32-40 hours of work per week.

Each Home Instead franchise is independently owned and operated.

View Full Job Details
Apply
Please enter your first name
Please enter your last name
Please enter your phone number
Please enter your email
By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at any time.
All fields required

CNA - Part Time

Job Details

Part-Time CNA Position Description

As a CNA CAREGiver, an employee provides a variety of non-medical services that allow seniors to remain in their homes.

These services generally fall under four categories:

  • Companionship
  • Home Helper
  • Personal Care
  • Alzheimer’s & Dementia Care
Companionship

Companionship services are those that stimulate, encourage and assist an individual.

The primary responsibilities of Companionship services include the following:

  • Providing companionship and conversation
  • Providing stabilization and assistance with walking
  • Preparing meals and cleaning up meal-related items
  • Providing medication reminders and appointment reminders
Home Helper

Home Helper services generally involve light housekeeping, errands or incidental transportation.

The primary responsibilities of Home Helper services include the following:

  • Performing light housekeeping tasks (dusting, vacuuming, making beds, changing linens,cleaning bathrooms, kitchens, etc.)
  • Washing and ironing laundry
  • Running errands
  • Accompanying clients to appointments
Personal Care

Personal Care services are personal in nature and often include assistance with activities of daily living.

The primary responsibilities of Personal Care services include the following:

  • Assisting with bathing
  • Assisting with grooming
  • Assisting with toileting and incontinence issues
Alzheimer's & Dementia Care

Alzheimer’s & Dementia Care services are based upon specialized training which maximizes the ability of both the CAREGiver and Client to cope with the ramifications of this family of degenerative diseases.

The primary responsibilities of Alzheimer’s & Dementia Care services include the following:

  • Possess an understanding of the disease and its effect on clients and their families
  • Monitor and optimize the physical environment to be supportive and safe
  • Maintain effective communication and manage difficult behavior using specialized techniques
  • Assist in activities of daily living to preserve and maximize independence and dignity

Secondary Responsibilities

Secondary responsibilities include the following:

  • Contributing to a positive living environment to enhance a client’s quality of life
  • Performing other reasonable duties as assigned
  • Reporting hours according to office policy
  • Reporting any significant changes in a client’s needs or living conditions
  • Regularly communicating with supervisor and office staff
  • Attend all monthly in-services and quarterly meetings

Essential Qualifications

This position must have an understanding of and uphold the policies and procedures established by Solicitude, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).  An individual must possess the minimum education, experience and skills to perform the primary and secondary responsibilities the job requires.

Additional qualifications include:

  • Ability to lift, push or pull 25 pounds
  • Ability to bend, twist, stoop, kneel, and reach
  • Ability to withstand exposure to dust, mold, mildew and cleaning solutions
  • Ability to treat and care for clients and their property with dignity and respect
  • Ability to adapt to various living environments and locations
  • Ability to communicate with clients in a friendly and congenial manner
  • Ability to present a professional appearance and demeanor

Special Qualifications

  • CNA Certification
  • Ability to drive
  • Must have a valid and unsuspended WI Driver’s License
  • Must possess valid auto insurance
  • Must have a serviceable Vehicle with which to provide incidental transportation services
  • Must have a minimum open availability of at least 16 hours per week (spread across at least two days per week in blocks of availability of 4 hours or longer)
  • A part-time CAREGiver is defined as a CAREGiver that has indicated a preference of less than 31 hours of work per week.

Each Home Instead franchise is independently owned and operated.

View Full Job Details
Apply
Please enter your first name
Please enter your last name
Please enter your phone number
Please enter your email
By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at any time.
All fields required

Client Services Coordinator (Social Worker/Case Manager)

Job Details


Case Manager / Client Services Coordinator

 


 
Objective:
The Client Services Coordinator position is an entry level position with responsibility for supporting the activities of the Client Services Manager. Duties include case management and service quality assurance for clients, administrative records management and general field support as needed. 
Work with the Client Services Manager to conduct assessments of new clients, devise a plan of care in conjunction with the service goals and care needs of our clients, and conduct periodic home visits and reassessments as required.

Primary Responsibilities:
  • Reflect the core values of Solicitude, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with owner, General Manager, Administrative Staff and CAREGivers
  • Conduct initial assessments for both private pay & program clients under Veterans Administration,  Family Care, and Community Care programs to establish individual plans of care
  • Manage the creation, distribution, and maintenance of Client Journals for all clients
  • Conduct introductions between caregiver and clients to insure familiarity with Plan of Care
  • Conduct QA visits with clients as scheduled according to the established QA frequency guidelines
  • Following each visit, update Client plans of care within business operating software and conduct follow up with relevant individuals (i.e. family members, POA’s, case managers, facility staff)
  • Respond to client care incidents as needed and coordinate and conduct punctual follow up as necessary
  • Consult with REM (HR) to develop a plan for remediation of CG performance/QA issues and effectively counsel CAREGiver 
  • Out-process discontinued Program Clients, retrieve client journals from residences, and close corresponding files and records
  • Conduct orientations for new Client/CAREGiver relationships as directed by the Staffing Manager or Client Services Manager
  • Maintain hard copy Client files for all Active and Active/On-Call Client records including Lifeline subscribers 
  • Manage the collection and review of Client Log Notes.
Secondary Responsibilities:
  • Participate in daily morning meetings and weekly Client/CG issue review meeting with administrative staff and General Manager/Franchise Owner to review CAREGiver and QA issues
  • Enter and maintain current and accurate client and CAREGiver activity notes in the business operating software
  • Actively monitor Outlook e-mail and calendar system on a daily basis and schedule all appointments with at least one week lead-time when possible
  • Participate in Quarterly CAREGiver meetings
  • Perform any and all other functions and responsibilities deemed necessary
Education/Experience Requirements:
  • Bachelors of Social Work or related degree, emphasis on Gerontology preferred
  • One year of related business experience or work with Seniors
  • Must possess a valid driver’s license and maintain personal vehicle insurance
Supervisory Responsibilities:
  • In the course of conducting Quality Assurance visits, observe and counsel CAREGivers in order to assure compliance with the written Plan of Care
 
Critical Numbers:
  • Conduct QA visits in accordance with frequency guidelines
  • Insure Administrative Staff Introduction or  CAREGiver Cross-training for 100% of new relationships between CAREGivers and Clients
 
Knowledge, Skills and Abilities:
  • This position must have an understanding of and uphold the policies and procedures established by Solicitude, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Knowledge of the senior care industry
  • Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Ability to organize and prioritize daily, monthly and yearly work
  • Ability to establish good working relationships with management, colleagues, franchise owners and their staff
  • Ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Ability to present a professional appearance and demeanor
  • Ability to operate office equipment
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in business operating software, Word and Excel
  • Ability to work evenings or weekends as required
  • Ability to perform duties in a professional office setting
  • Ability to maintain accurate odometer records and gasoline purchase receipts for company vehicles used to conduct business
  • Ability to maintain clean exterior and interior of company vehicles used to conduct business

Each Home Instead franchise is independently owned and operated.

View Full Job Details
Apply
Please enter your first name
Please enter your last name
Please enter your phone number
Please enter your email
By submitting this form, you consent to receive emails from Home Instead, Inc. and to be contacted by Home Instead, Inc. and its franchisees. Please note that you can withdraw your consent at any time.
All fields required

Staffing Coordinator

Job Details

 

Objective:

 
The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients.  The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
 
Primary Responsibilities:                                                                             
  • Reflect the values of Solicitude, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Answer incoming calls in a friendly, professional and knowledgeable manner.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Schedule case manager introductions or existing caregiver cross-trainings to ensure 100% of new caregiver client engagements are mentored
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Enter and maintain accurate client and CAREGiver records in the software system.
  • Manage caregiver time-off requests in accordance with policies established in Handbook
  • Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
  • Follow up and communicate CAREGiver and client issues to appropriate supporting colleagues (HR and Client Care) to ensure problems are resolved. 
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
 
Secondary Responsibilities
  • Participate as needed in all CAREGiver meetings
  • Perform any and all other functions and responsibilities deemed necessary
 
Critical Numbers:
  • Maintain non-pass through overtime at or below 20 hours per billing period unless otherwise approved
  • Maintain fully staffed client schedules (no unassigned shifts) on a rolling one week horizon by close of business every Friday
  • Maintain accurate client schedules into the future on a minimum 60 day horizon
  • Maintain updated and accurate CAREGiver availability and personnel information.
 
Education/Experience Requirements:
  • Technical/Vocational Degree or the equivalent
  • Two years of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license
 
Supervisory Responsibilities:
  • This position will be part of the team responsible for overseeing all staffing assignments of the CAREGiver staff (direct care employees)
  • This position reports to the Operations Director - and is supported by the HR department (for full cycle employment management of direct care employees) and the Client Care department (for client-centric maters)
 
Knowledge, Skills and Abilities:
  • Must have an understanding of and uphold the policies and procedures established by Solicitude, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment 
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Word and Excel
  • Must have the ability to perform duties in a professional office setting
  • Must demonstrate knowledge of the senior care industry
 
Your employer is Solicitude, Inc. (d.b.a. an independently owned and operated Home Instead Senior Care franchise). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.

Essential Home Instead Senior Care
Competencies
 
Characteristics-All Roles  
Delivering Results Maintaining a high level of commitment to personally getting things done.
People who are competent at delivering results assume personal responsibility for achieving outcomes and work effectively with little direction. They are dependable and responsible.
Customer Service Recognizing and understanding customers’ needs and delivering in a manner that exceeds customers’ expectations. People who are competent at customer service have a desire to please customers and can recognize customers’ needs. They consistently do more than is required of them to ensure that the customer is satisfied.
Influencing & Persuading Convincing others to adopt a course of action. People who display this competency influence others without being excessively aggressive or pushy. They understand their audience and modify their method of persuasion accordingly. They are confident and do not give up easily.
Teamwork & Collaboration Effectively working and collaborating with others toward a common goal. People who are competent at teamwork build and maintain cooperative work relationships with others. They complete their own tasks for group projects in a timely and responsible manner and directly contribute to reaching the group goal.
Interpersonal Communication Communicating clearly and effectively with people inside and outside of the organization. People who are competent at interpersonal communication listen effectively and develop rapport with others. They are able to articulate their thoughts and ideas clearly, they present information in a straightforward and logical way, and they ensure that they are understood. They share information with others that will improve overall work progress.
Living Home Instead Building trust, taking the lead and sharing your heart.
 
Service Coordinator Role Specific Competencies
 
Service Coordinator  
Adapting to Change Adapting to changing situations and restructuring tasks and priorities as changes occur within the business and organization. People who are competent at adapting to change are flexible in changing circumstances. They are open to change and different ways of doing things, and do not over-rely on old methods and processes.
Planning & Organizing Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. People who are competent at planning and organizing efficiently manage their time and the time of others and effectively handle multiple demands and competing deadlines. They identify goals, develop plans, estimate time frames and monitor progress.
Resilience Effectively dealing with work related problems, pressure, and stress in a professional and positive manner. People who exhibit resilience maintain a positive attitude even when faced with frustration, pressure or change. They recover quickly when faced with obstacles or setbacks.

Each Home Instead franchise is independently owned and operated.

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