Client Testimonials

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​​​​​​At Home Instead Senior Care in Richmond, VA we all value the quality of our services. From administrative tasks in the office, to continual training for our CAREGivers, to customer service for our clients and their families, to the care we provide for the clients and their families and to our 24/7 office line - we strive to improve and provide the best services down to each task we complete. 

That includes reviewing customer feedback, both positive and negative, on a daily basis. And, sometimes, it blesses us with the opportunity to receive some truly wonderful compliments.

Check out some of our client's testimonials below!

Reflecting on My Mother's Care...and Feeling Grateful for the Support

"I was reflecting on my mother's care being provided by Home Instead Senior Care for so many years now, and feeling grateful for the support I'm receiving from your excellent team of personal caregivers. There are many good caregivers, management staff and scheduling coordinators that I have worked with over the years, and one in particular, stands out - Joyce [R.].

"Joyce has been working with my mother....since August 2010, and during that time she has become an essential member of mom's Home Instead caregiver's team....Joyce makes sure that mom is always comfortable, clean, and dressed well. She takes the time to ensure mom's dignity and self-esteem....She works hard to help mom eat and drink, and takes much extra time to do so, at meals and in between, which is a challenge as my mother has severe dementia.

"....Joyce also works well with our family, actively updates us, and follows family directives and guidelines....It is our privilege​ to have the opportunity to know Joyce and to work with her. The quality of my mother's life has improved so much since Joyce joined her caregiving team."

-Beverly M. (2013)​

Dear All Employees of Home Instead

"Dear all employees of Home Instead,

"I want to thank you for all the services that you provided for my father, Robert [S.] over the last few months. It was a comfort to him as well as me to know that you were with him at night. Those services that your company provided with compassion and love were greatly appreciated by all of my family."

-Sharon L. (2012)

We Had a Great Experience

"We had a great experience with Home Instead Senior Care. Our family member needed supervisory assistance with several activities of daily living and all Home Instead caregivers were excellent. My primary contact was Jason, and he was great to work with -- always available by cell phone and very proactive in anticipating our needs. This agency was also very flexible on hours and was able to easily make adjustments to schedules. I really appreciated having access to their new online 'family portal' as a means to follow the care that was provided as well as invoices. We appreciate Home Instead's care and I would highly recommend this agency.​"

-Wayne H. (2014) - From Google+​

I Cannot Express How Much We Appreciate the Care My Mom Received

"My letter is to highly commend Charity [M.] who was one of the primary caregivers of my mother, Margaret [S.]. Quite unexpectedly, my mom was in need of 24-hour care, a process very new to us as a family. Charity was my mom's night-time caregiver....Charity came into my mother's home and totally took her under her wing. Charity took wonderful care of my mother, just like I wanted her to be cared for: with love, with respect and dignity, and with my mom's best interest at heart. Charity spent hours with my mother talking about anything, everything and, sometimes, nothing, all of which meant a great deal to my mom as well as her children. Charity made my mother feel l​ike she was the most important person in the world....I cannot express how much we appreciate the care my mom received from Charity and others at Home Instead. It was such a relief to know that my mom was safe and comfortable and, most importantly, in her own home and environment during such a difficult period of time. 

"Charity was also wonderful to us, my mother's children. She would often call....to keep us informed of my mom's condition....Sometimes Charity would call just to say “all is well,” or “nothing to report,” which made us feel like we were right there with them both. What a relief! ....We (my family, myself and my mother) were all so fortunate to have Charity come into our lives, and for that we are forever grateful."
-Heidi C. (2014)
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