Meet Our Team

Kelly has been an integral part of Home Instead since 2006.  While she manages the administrative team, she also jumps in to help each of them at a moment’s notice. “Dedicated” just doesn't do justice to the way Kelly gives her all every day to ensure Home Instead Richmond and Tappahannock offices are the best in town. She cares deeply, not just for the business, but for the Care Professionals, clients and administrative staff.  

Chances are Kelly Cohen is the first team member you'll speak to in regards to the services we offer. As a Home Care Manager, she will guide you through all the options for care and help you get signed on for the services you, or your loved one, needs. She's also the team lead with all of our industry partners, so she can help connect you with services (like home health, hospice or facility placement) outside of Home Instead! 

What is your coolest story?  

I did an 1,800-mile bike ride with my dad in 1997 through Oregon, Idaho, Wyoming and back to my college in Colorado. It was the most amazing adventure and my grandparents were our SAG wagon, getting us places to stay every night...even though we were fully equipped to camp each night!

Always with a smile and can-do attitude, Kelly is the mastermind behind the schedules for all of our Care Professionals and clients. She’s a bona fide matchmaker, paring clients and Care Professionals for success and friendship; and she’ll always be there when someone needs a listening ear or shoulder to cry on. Her job is non-stop intensity, yet, she never loses her drive to do everything within her power to help everyone.

Who are YOU? 

I am a person who loves to share my life with others. I am very close with my family, do everything with my friends, and value everyone I get to work with. Being kind and adventurous has always been important to me in life.

Always ready to help, Mary is most likely the person you will speak with when you call in to inquire about service. She will talk you through everything you need to know and help set up a consultation for you. Once you are a client, she will check in on you to ensure that everything is going well and that we are meeting your needs. She helps follow up with Home Health and keeps everyone in the communication loop!  

What is your greatest reward or what makes even one day feel like a success to you? 

Making someone smile or making their day just a little bit better. Also, if I am better than the days before – if I am improving every day – it feels like a success. 

From recruitment, the hiring process and training, through continued engagement and education, Desiree is the number one resource for our all of our new and veteran Care Professionals. Having worked in HR for a large corporation previously, she is patient, kind and all about helping others be their best selves.

What is one thing you do for yourself each day?  

One thing I do for myself each day is to take the time out to listen to some smooth jazz, calming music or bowl sounds to clear my space and energy to receive positivity. 

Here at Home Instead, we know that the care we provide is not limited to a "9-to-5." And since the care we provide is 24/7, our admin team is also working 24/7...all thanks to our amazing on-call staffing coordinators! These ladies are standing by the phones on weekday evenings and weekends, ready to assist our clients and caregivers with any emergency or urgent needs.

Janice Thomas is truly the voice behind Home Instead after hours and has been since 2006! Though her role in on-call is for emergencies only, Janice always handles everything with grace, urgency and a commitment to keeping everyone happy and cared for at all times.

Our incredible team of RNs keep our Care Professionals trained on the best practices and ensure that all of our personal care clients have accurate plans of care! 

Lori Felice, RN, leads our Personal Care Aid (PCA) trainings! Lori also oversees the plans of care for several of our Richmond and Tappahannock clients. Lori joined the Home Instead family in 2021 and we could not be any happier to have someone so smart and kind!

Jackie Leep, RN, has been overseeing our personal care clients' care plans since 2006. She's one of the backbones to our team and has helped us provide services to clients throughout the Richmond metro and Middle Peninsula/Northern Neck. Those who have met her or spent any time around her will tell you that she is the sweetest person that they have ever met - and we, of course, agree!