Meet Our Team

As Director of Operations, Kelly Staples, manages and supports the administrative team.  She works tirelessly to ensure that caring is the focus of all that we do – caring for our clients, caring about our Care Professionals.  Always with a smile and a “can do” attitude, Kelly is driven to do everything in her power to help everyone.

Who are YOU? 

I am a person who loves to share my life with others. I am very close with my family, do everything with my friends, and value everyone I get to work with. Being kind and adventurous has always been important to me in life.

Chances are Kelly Cohen is the first team member you'll speak to in regards to the services we offer. As a Home Care Manager, she will guide you through all the options for care and help you get signed on for the services you, or your loved one, needs. She's also the team lead with all of our industry partners, so she can help connect you with services (like home health, hospice or facility placement) outside of Home Instead! 

What is your coolest story?  

I did an 1,800-mile bike ride with my dad in 1997 through Oregon, Idaho, Wyoming and back to my college in Colorado. It was the most amazing adventure and my grandparents were our SAG wagon, getting us places to stay every night...even though we were fully equipped to camp each night!

Always ready to help, Mary is most likely the person you will speak with when you call in to inquire about service. She will talk you through everything you need to know and help set up a consultation for you. Once you are a client, she will check in on you to ensure that everything is going well and that we are meeting your needs. She helps follow up with Home Health and keeps everyone in the communication loop!  

What is your greatest reward or what makes even one day feel like a success to you? 

Making someone smile or making their day just a little bit better. Also, if I am better than the days before – if I am improving every day – it feels like a success. 

Angela came to Home Instead by way of relocation. She worked over 5 years in the HR role for a home care agency before her move.  Angela is passionate about helping Care Professionals be their best on the job and also to support them in all areas of life. She believes that successful employees are able to bring joy to others by extension. She is dedicated and always ready to help someone on their career path. 

Answer to the “What do you do for yourself” question:

I enjoy my ride into work every day. I’m a road warrior….always LOVED traveling. The ride down Rt. 301 is so peaceful in the morning. There are signs along the road depicting some sort of historical something-or-other and the countryside is so pretty.

Virginia is an absolutely beautiful state loaded with history. The longer commute makes me reflect on taking road trip vacations. I also talk to my daughter for part of the drive in and catch up on the day before. I miss her!  

So, the ride to work is my “zen”. Along with my coffee and some country music I am good to go!

Here at Home Instead, we know that the care we provide is not limited to a "9-to-5." And since the care we provide is 24/7, our admin team is also working 24/7...all thanks to our amazing on-call staffing coordinators! These ladies are standing by the phones on weekday evenings and weekends, ready to assist our clients and caregivers with any emergency or urgent needs.

Janice Thomas is truly the voice behind Home Instead after hours and has been since 2006! Though her role in on-call is for emergencies only, Janice always handles everything with grace, urgency and a commitment to keeping everyone happy and cared for at all times.

Our incredible team of RNs keep our Care Professionals trained on the best practices and ensure that all of our personal care clients have accurate plans of care! 

Lori Felice, RN, leads our Personal Care Aid (PCA) trainings! Lori also oversees the plans of care for several of our Richmond and Tappahannock clients. Lori joined the Home Instead family in 2021 and we could not be any happier to have someone so smart and kind!

Jackie Leep, RN, has been overseeing our personal care clients' care plans since 2006. She's one of the backbones to our team and has helped us provide services to clients throughout the Richmond metro and Middle Peninsula/Northern Neck. Those who have met her or spent any time around her will tell you that she is the sweetest person that they have ever met - and we, of course, agree!