As our Billing & Payroll Specialist, Sharon dedicates much of her time to ensuring accuracy and clarity in our records of service, invoicing, CAREGiver payroll, Long-Term Care insurance Asssignment of Benefits, respite grants, etc. Sharon joined us in 2012 after having worked with the Naples, FL Home Instead office for six years. She served as their Staff Coordinator and continues to "Live Home Instead" every day here in beautiful Asheville. Her husband Don retired from the police department and they moved to be nearer family in Cashiers. Sharon's passion for seniors came from a lifelong compassion for people and her experiences in a family hair salon. In their business, Sharon received many elder clients and developed relationships that were touchstones for what was to come. Leading her to Home Instead Senior Care, her heart was in the sharing of stories and values. Here in the mountains she enjoys driving the parkway, spending time with her family, and exploring the healing opportunities that our community offers. She is a lover of ladybugs, wears her heart on her sleeve, and is exceptionally grateful for her blessed life.
Terri's excellence in her journey with us has led her into the office, first as Administrative Assistant, then as Staff Coordinator, and now as HR Assistant.
Terri screens potential CAREGivers and helps them through our onboarding. She ensures that quality is reflected from the very first impression throughout the time each employee spends with us, ensuring they feel like family all the way. Terri has always had a place in her heart for seniors. She loves to hear the recollections of the "good ol' days" and was close with both sets of her grandparents. Growing up she took trips from Kentucky almost every weekend to see them in Cincinnati. She worked in the hotel industry where she built a dedication for quality service and professionalism. She became a stay-at-home mother of five. She found Home Instead Senior Care through a church friend and decided to come to work as a CAREGiver in 2012. She has been thankful ever since, as she commits to Living Home Instead. Terri is personable, fun-loving, and intuitive. She has a heartfelt understanding of the needs of seniors and the experience to reinforce her ability to make excellent CAREGiver/client matches. Terri understands leading with her heart and finds a connection with all whom she comes in contact with. She is also an On-Call Supervisor.
Carly screens all applicants, facilitates our onboarding process and ensures that each candidate is thoroughly trained in our world-class training program. Her duties include ensuring that our selection process meets the highest standards for hiring, training, and development of our professional CAREGivers. Born and raised in the foothills of the NC mountains, Carly moved to Asheville in 2010 to attend UNC-Asheville as a Psychology major. She grew up with very close relationships to her grandparents and, subsequently, developed great respect for the senior population from a very young age. Her grandparents' needs led her to advance her knowledge in diabetes, cancer, and advanced stroke care. Knowing that she would love to do everything in her power to fulfill her own mission to enhance the lives of elders in service, she chose to complete and internship at a local Adult Day center. The experience led her down the path of caregiving and provided her with intimate knowledge of seniors and, specifically, dementia care. She was hired as a full-time employee after her internship was over, graduated wither her BA in Psychology, and advanced her career with Home Instead Senior Care. She is eternally grateful for her part in our Home Instead family and the growth personally and professionally she continues to experience in working with older adults during their legacy years.
Rhonda started with Home Instead Senior Care in 2016 as a CAREGiver before accepting the position of Staff Coordinator in May 2018. She was born and raised in Hendersonville and is a dedicated family woman and animal lover. Rhonda is a driven woman who always wants the best for others. She has many gifts, both artistic and interpersonal. Having painted five Bearfootin’ Bears for Historic Downtown Hendersonville and designing t-shirts for the NC Apple Festival in 2013, Rhonda’s talents are rooted in her amazing gift of giving. Rhonda has a deep understandintg of the needs of our local families. She raised her daughter, Kaitlyn, as a stay-at-home mom until she left for college. She has always been very close with her grandparents and is a breast cancer survivor. Her experiences have led her to Home Instead Senior Care because of the core values of growth, dignity, respect, and honoring God in all we do.
Rhonda’s experiences in life as well as her dedication to our clients give her a wonderful sense of understanding and purpose as Staff Coordinator. We are grateful for her ability to listen, her compassion, integrity and her true devotion to aging adults and their families.
Nicole started at Home Instead Senior Care in July of 2018. She has been living in the Asheville area since 2013. Nicole grew up in Cave Creek, Arizona and graduated from Prescott College with a Bachelor's in Horticultural Therapy with an emphasis in Elder Care. She fell in love with the senior population while completing her yearlong internship at the Margaret T. Morris Center in Prescott, Arizona. After taking a short break to work with a local domestic violence shelter and running operations for an apparel company, she has been drawn back to the senior population to pursue a more fulfilling job.
Nicole meets with our Non-Personal Care clients for Initial Consultations as well as for recurring Quality Assurance visits. She communicates regularly with clients, family members and CAREGivers to ensure that all Care Plans are current, reflecting an accurate portrayal of what our clients’ needs and wishes are.
Nicole is a lover of the outdoors and enjoys spending time with friends, family and her cat Cheeto.
Robyn Grover, RN, relocated to NC from NY and joined our team in October 2019. From an Italian family with tight-knit relationships and strong values, Robyn began her journey in health care by volunteering as a "candy striper" and became a Home Health Aide as her first paid position when she was old enough to work. Her inspiration comes from the older family members she spent the majority of her childhood around. She adored and respected her grandparents (born in 1897) and other family members whom she also learned a great deal about life, aging, and infirmity from. She obtained her RN through Samaritan Hospital School of Nursing, continued education through SNHU, and has a strong sense of family values and "old fashioned care". Robyn spent 14 years as the nurse in charge of the ER and several years concurrently with a Hospice organization.
Robyn trains and supervises our In-home Aides, conducts Care Consultations with our personal care clients, develops Plans of Care, and performs Quality Assurance home visits. Assists with general operations when needed.
It was in July 2019 that Robyn relocated and shifted her career path, with a strong desire to serve the community with a personal approach to healthcare and making a difference int he lives of our community by meeting individuals "where they are" in their home settings and as part of the person-centered care model...approaching services on our clients' terms with a deeper sense of how they live. Knowing their stories, learning about how they lived and who they were, who they are now, and what they hope for in the remainder of their lives is very important to Robyn. Robyn's goals reflect our Mission harmoniously...to enhance the lives of aging adults and their families.
Vickie joined the Home Instead family in December 2019 as our Staffing Coordinator. Vickie and Rhonda work together as a team to ensure that our CAREGivers are matched with our clients based on compatibility & matching factors, as well as availabilities and proximity.
Originally from Western North Carolina, Vickie moved to Asheville in 2007. Vickie has over ten years experience in the medical field and spent five years as a Certified Nursing Assistant providing direct care to clients in their homes. For five years she worked as a Certified Paraoptometric managing the medical department of a local Optometrist's office. Her skills and experiences give her a first-hand understanding of our CAREGiver's journey and our clients needs, allowing her to provide trusted support and valuable insights into the daily care of our clients.
"Family first" is true to Vickie's heart. Vickie enjoys spending time with her husband, three kids and the family dog, Titan.
Tippi became a member of our Home Instead team in January 2020. Her role as Recruitment and Outreach Coordinator entails a wide variety of responsibilities including building and maintaining professional relationships in our community, presenting our public educational programs, and facilitating CAREGiver recruitment, training and hiring events.
Tippi has lived in the Hendersonville area for most of her life. She has been married to her husband Stephen for twenty-three years; they have a daughter Carlisle, and a son, Christian. She has worked passionately with children who have special needs and is an avid animal lover. Tippi has personal experience with family members living with dementia, a condition affecting many of Home Instead's clients. She believes that she has an acute understanding of the challenges and the journey that family members encounter when a loved one has Alzheimer's or other cognitive impairment. That, and the experiences she's had in her former career as an interior designer have given Tippi a broad background essential to developing and cultivating both personal and professional connections.
"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.