"I am continually struck by the professionalism, high level of caring and exemplary caregivers that I have met from Home Instead. My mom couldn't live without them, and neither could I.
Shana not only provides day-to-day leadership for our administrative staff and our CAREGivers, but she also works closely with families to provide the highest quality care for their loved ones.
Together, Shana and her team uphold our core value of Love (v.), and demonstrate our core purpose of teaching others about Love (v.), while living our 8 attributes: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty and Commitment.
Catherine is the face of Home Instead Senior Care in the community. She will keep you updated on Home Instead Senior Care, and ensure that you have the appropriate resources available to share. Catherine will work with you or your staff to make sure that you are educated about Home Instead Senior Care services and the solutions we provide.
Catherine is also responsible for conducting free care consultations for new or potential clients. The purpose of the care consultation is to discuss home care and service care needs, routines, likes, dislikes, challenges, etc. Then, Catherine will take the information gathered during your discussion and create a custom care plan that will be used to create schedules and assist in finding the perfect CAREGiver.
Ila is the face of Home Instead Senior Care in the community. She will keep you updated on Home Instead Senior Care, and ensure that you have the appropriate resources available to share. Ila will work with you or your staff to make sure that you are educated about Home Instead Senior Care services and the solutions we provide.
Ila is also responsible for conducting free care consultations for new or potential clients. The purpose of the care consultation is to discuss home care and service care needs, routines, likes, dislikes, challenges, etc. Then, Ila will take the information gathered during your discussion and create a custom care plan that will be used to create schedules and assist in finding the perfect CAREGiver.
Tami is always on the lookout for people with the compassion and proper attitude to be an excellent CAREGiver.
She is responsible for hiring and retaining a quality team of local Green Bay and Sturgeon Bay CAREGivers. Then, she works with the rest of the staff to ensure their experience of caregiving is a fulfilling one. Tami would love to talk to you today.
The CAREGiver Manager is focused on managing our
CAREGiver team through one-on-one coaching at the office and in the
In this role, Kathy is the go-to team member for any additional CAREGiver
trainings, quality assurance efforts and engagement methods.
Shelly manages all of our staff coordinators in Green Bay. She also helps coordinate and maintain schedules for our clients and CAREGivers.
Judy is responsible for matching the needs of our clients with the personalities and talents of our professional CAREGivers.
With the assitance of the other staff coordinators, Judy works dilgently to make sure that your scheduling needs are met even as health or needs change.
Suzie coordinates and maintains schedules for our clients and CAREGivers. She's responsible for matching the needs of our clients with the personalities and talents of our professional CAREGivers.
Together, with the help of the other staff coordinators, she will make sure that your scheduling needs are met even as health or needs change.
Keri coordinates and maintains schedules for our clients and CAREGivers. She's responsible for matching the needs of our clients with the personalities and talents of our professional CAREGivers. Keri works dilgently to make sure that your scheduling needs are met even as a care plan changes over time.
Lisa is responsible for a variety of duties relating to client care, while supporting overall client satisfaction and retention efforts. Additionally, Lisa will assist in scheduling service for clients while ensuring they receive the highest quality of service with an emphasis on creating extraordinary relationships.
Amber is often the voice you hear on the telephone and the face you see when you walk into our Green Bay office. Her goal is to make your initial experience and each experience afterwards a positive, warm and welcoming. She'll top it off by offering you a fresh cup of coffee, beverage or a warm chocolate chip cookie.
Nancy is our evening and weekend staff coordinator supervisor. She ensures that a Home Instead Senior Care representative is available 24 hours a day, 7 days a week. Nancy can provide you with information on our services, maintain schedules, and assist with any after-hour emergencies that may arise.
Part of our corporate staff, Janis designs and conducts training and development programs to improve individual and organizational performance. She also partners with all staff members to analyze training needs for future program development.
Carrie is the RN and Case Manager for Home Instead Senior Care. Carrie manages our Quality Assurance program to continously improve and exceed client and family member expectations of care. Carrie works as our nurse liaison and medical expert and assists our office staff to answer questions and provide home care recommendations as client needs change.
Chris is a “people person.” His role has a major emphasis on working with other key team members to attract, train, retain and engage top talent that can further our mission in the marketplace.
In his current role, Chris applies best practices to create HR policies and procedures, including worker’s compensation management, benefits strategy and administration, and risk and legal compliance for CAREGivers and administrative team members. He also collaborates on a corporate recruitment and retention strategies, helping to attract the best and brightest professionals to our caring staff as well as ensuring they are engaged throughout their Home Instead experience.
Chris brings a wealth of well-rounded experience, having worked in a variety of functions prior to Home Instead, including account manager, project manager, sales, branch manager and, most recently, director of human resources.
Outside of Home Instead, Chris loves spending time with his son. Together, they adventure in the great outdoors; in fact, you can often find Chris fishing on the mighty Wisconsin waterways or, when he has more time, at his favorite vacation spot: Lake of the Woods in Canada. Chris’ seafaring ways run so deep that he actually possesses a Great Lakes captain’s license!
Heather's favorite song is "What a Wonderful World." In many ways, that Louis Armstrong classic is a fitting tribute to the way Heather approaches work and life: to see and appreciate the beauty that's all around us.
At We Care Senior Care (dba Home Instead Senior Care), Heather finds joy in simply being able to serve her fellow colleagues, making her an ideal fit for the Home Instead culture and our Human Resources team. In her role since spring 2018, Heather provides administrative and technical support for the day-to-day HR functions, including administering employee benefits; assisting with employee relations issues; aiding in recruitment, hiring and onboarding; and creating, implementing and maintaining departmental standard operating procedures.
Through those corporate programs and processes, Heather, in turn, ensures that our company has the right people in place to spread love and that our people have the right resources to best serve our clients. What a wonderful responsibility and privilege to be able to make a positive difference in the lives of others! Heather said, "Love, as a verb, means to give 100% of yourself to spread compassion and kindness to every person, in every interaction."
At home, Heather has a pet dog, two sons and a loving husband of 21+ years. Together, they camp, fish and hike. Heather also enjoys reading and crafts.
Part of our corporate team, Stacey performs a variety of duties associated with client billing, payroll, accounts payable and accounts receivable. Additionally, Stacey has responsibility for general accounting and monthly reporting.
Part of our corporate office, Annie provides support to the accounting/finance team with billing, receivables, data gathering/reporting, workflow process improvements and payroll tasks.
Hannah joined We Care Senior Care (dba Home Instead Senior Care) in the summer of 2018, while working toward her associate's degree in accounting at Northeast Wisconsin Technical College. As part of our corporate support team, Hannah assists with payroll, billing and Long-Term Care Insurance.
In addition to her accounting background (and her passion for all things Microsoft Excel!), Hannah brings to our team a background in senior caregiving. That experience has instilled in her the belief that everyone deserves to be treated with love and kindness; in fact, to Hannah, that's exactly what Love (v.) means!
In her free time, Hannah enjoys hunting, fishing and kayaking in the great Wisconsin outdoors. She also enjoys vacationing in Eagle River, Wisconsin, as well as relaxing with a good movie; in fact, her personal motto stems from the classic tale Forest Gump: "Life is like a box of chocolates. You never know what you're going to get."
Ashley works as part of our corporate team and supports a variety of functions, including data entry and reporting. She also works with many accounting related activities, as well as prepping for semi-monthly billing and retreiving and sorting mail.
Cory has a unique role at Home Instead: telling stories. Your story.
connecting with CAREGivers and clients alike, he is building a vast
library of collective stories that we can share with our communities and
even the world (coincidentally, Cory worked in a library while in
Cory's storytelling experience stems from 15+ years in
marketing, advertising and — his "bread and butter" — communications. In fact, prior to receiving a master's degree in history,
Cory earned a bachelor's degree in English, having enjoyed studying the
written language as well as classic literature, from prose to poetry.
When Cory isn't telling stories for a living, he's telling them around the campfire at home. That's because he enjoys spending time in the backyard (in the warmer months, of course) with his wife, Cavalier King Charles Spaniel, and the vast company of mosquitoes. In addition to storyteller, he also goes by avid sports fan, reader, HGTV junkie, food lover, #1 uncle and exerciser.
As the Finance Director, James has responsibility for overseeing the company's Corporate Finance, Accounting and Human Resources departments. This includes overseeing company financials, data analytics, risk management, business insurance, benefits, contracts and vendor relationships.
Jason is an ordained minister, believing wholeheartedly in the role of faith in life. He is also a natural-born salesperson, having success in the field as early as college.
When We Care Senior Care (dba Home Instead Senior Care) came calling in 2015, it was the ideal opportunity for Jason. As General Manager of our Madison location, Jason had a unique opportunity to apply his passion for sales at a faith-based organization. Over the years that followed, Jason helped put the Madison location on a course toward growth and helped the branch sustain continued success.
Jason's accomplishments within the Madison branch paved the way for his new role in 2018. Now Vice President of Sales & Marketing, Jason has responsibility for the top and bottom line revenues of each of the five We Care Senior Care offices, but he sees it as an opportunity to serve others.
As a servant leader, Jason seeks to apply selflessness and to put love into action with his teammates and neighbors. Putting others' needs first is a mindset that stems from his personal motto borrowed from Micah 6:8, "... What does the LORD require of you but to do justice, and to love kindness, and to walk humbly with your God?"
Jason and his wife Liz — high-school sweethearts! — have three children together and are actively involved in their local church.
Home Instead offers free monthly newsletters with tips and advice for caregivers of elderly loved ones.
Each Home Instead Senior Care franchise is independently owned and operated.