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Susan lives her life by being kind, respectful and patient because everyone has a story and unseen burdens. That mindset is a perfect match with Home Instead’s Core Purpose, which is “to teach others about Love (v).” Since joining our team initially and now back for her second stint, Susan has always felt a sense of belonging in a culture built on Love (v); in fact, she commented, “Everyone here genuinely cares about each other and the families we serve.”
As Home Care Consultant, Susan builds awareness of Home Instead’s capabilities within our local provider network, including hospitals, physicians, senior communities, and senior and rehab centers within the Brown and Door County areas. This outreach helps drive home the benefits of our care services for both providers and seniors.
As our network partners refer new clients, Susan then applies Love (v) by following up on service inquiries, meeting with potential clients and developing long-lasting client relationships. She also creates sales and marketing plans to help drive business growth for our Home Instead footprint as well as takes an active role in community events, programming and education.
Susan possesses a bachelor’s degree in communication studies from California State University in Northridge. Outside of work, Susan fills her personal life with reading, bike riding and time with her grandchildren. She and her husband, Scott, have been married for 12+ years; together, they have four adult children and nine grandchildren.
Denise became acquainted with Home Instead during her mother’s end-of-life journey. She said, “I was so impressed by the genuine care that the Home Instead team expressed.” Her wonderful experience with Home Instead paved the way for her in-laws, who also began using Home Instead during their senior years.
In 2018, Denise felt that she had been called to a higher purpose to make a difference in someone’s life. Seeking an opportunity to make a difference, Denise remembered her experience with Home Instead and sought her new role.
As Home Care Consultant, Denise makes an impact on our senior community, including seniors and their families. Acting as an advocate for Home Instead, she conducts in-home care consultations with new and potential clients, ensuring that a care plan can be customized to their unique life situations. Those care plans, in turn, are expertly matched with the best CAREGiver for the job. Denise also establishes meaningful relationships with referrers, such as rehab centers, nursing and senior homes, assisted living facilities and hospitals, and educates those potential partners about our services.
Denise possesses a Bachelor of Science degree from the University of Wisconsin Oshkosh. In her free time, she enjoys camping, hiking, exercising and entertaining. She and her husband, Gregg, also love spending time with their daughters and two rescue dogs. As a family, they often get together to travel, attend concerts, or have a quiet night at home with a movie and a home-cooked meal.
Tami thrives on making others happy. And that makes her an ideal fit for the Home Instead culture, where we aim to put others first and serve others with love.
In her role, Tami seeks talented, skilled CAREGivers who are also aligned with our culture of Love (v). Her primary responsibilities include recruiting and onboarding new CAREGivers as well as aiding in CAREGiver retention by fostering an engaging, fulfilling and rewarding culture. In fact, Tami commented that she demonstrates Love (v) by “listening more than talking” — important to her responsibilities of interviewing new CAREGivers and listening to current CAREGivers’ concerns.
At home, Tami has her hands full taking care of her pets: one dog, three cats, a bird and fish. She also enjoys spending time with her son and significant other. Her hobbies include horseback riding, swimming, boating, working in her yard, bird watching and traveling.
Possessing a bachelor’s degree in gerontology, Kathy worked in nursing facilities before coming to Home Instead. She knew that, while such facilities fill a need and are circumstantially necessary, she wanted to help seniors remain at home for as long as they could. At Home Instead, Kathy helps seniors do just that by retaining a team of CAREGivers.
To help clients remain independent and in their homes, Kathy seeks to ensure that each CAREGiver has a long-term Home Instead experience that is equally fulfilling and rewarding. She listens to their concerns, seeks to understand their challenges and needs, and works to create solutions that set CAREGivers up for success. How fitting that Kathy lives by the motto “You have two ears and one mouth, so you should do twice as much listening as talking!”
Beyond retention, Kathy’s efforts support Home Instead’s quality-assurance standards. Through performance-driven reviews, ongoing training opportunities, and one-on-one coaching at the office and in the field, Kathy engages with CAREGivers with a continuous-improvement mindset.
At home, Kathy is an avid bicyclist and gardener. She also enjoys antique shopping and restoring vintage vehicles. She has been married to her husband, Bryan, for 25+ years.
Shelly’s personal mantra is “Change is the only constant.” That’s fitting because her role is a daily dose of change, requiring Shelly to be adaptable and flexible.
As Staff Coordinator Supervisor, Shelly manages a team of Staff Coordinators. Together, her team lives in the constantly changing world of CAREGiver and client schedules, including time-off requests and changes of availability. Moreover, Shelly helps her team effectively match each CAREGiver’s unique skill set with a client’s unique needs.
To stay on top of it all, Shelly constantly seeks ways to improve processes and create efficiencies. In addition, Shelly serves as a coach, working with her Staff Coordinators to improve performance, maintain quality standards and apply Love (v) in all they do. In fact, to Shelly, Love (v) means to “treat others like you would like to be treated.”
Hailing from Iowa, Shelly has two children, Zach and Miranda, with her husband of nearly 20 years. She enjoys running; camping; and cheering on the Green Bay Packers, Chicago Cubs and Iowa Hawkeyes. With a bachelor’s degree in English from the University of Northern Iowa (Cedar Falls), it’s no surprise that Shelly also enjoys reading.
To Judy, Love (v) means to be a good listener, display patience and always demonstrate kindness. Those are attributes so critical to being a Staff Coordinator.
As a Staff Coordinator, Judy is responsible for setting each CAREGiver up for success, in turn helping to meet each client's unique needs. To do this, Judy must be attuned to our clients' unique care plans, and then match the personalities and talents of our professional CAREGivers with our clients. She diligently listens to our CAREGivers; understands their concerns; and ensures that their scheduling needs are met, even as situations change.
Known for wearing many hats (not literally), Judy also spearheads CAREGiver-to-client introductions to facilitate a smooth, positive Home Instead experience. In addition, she coordinates ongoing trainings, which help CAREGivers maintain care standards and achieve the highest level of quality.
The ability to wear many hats is something instilled in Judy after 25+ years in the health care industry (13 years and counting with Home Instead!), from her home in Northeast Wisconsin to Illinois and back again. Judy fills her personal life with the same energy and enthusiasm that have made her professional life so rewarding. She finds joy in camping, riding her four-wheeler, watching NASCAR and the Green Bay Packers, and visiting the beautiful mountains of Colorado. She also loves spending time with her grandson and two sons, who live in Wisconsin.
We're working on gathering info about Crystal as we speak. Check back soon!
Keri possesses a selfless spirit. In fact, she believes that Love (v) is doing things for others without expecting anything in return. What a fitting tribute to her role as Staff Coordinator!
At Home Instead, Keri is the engine behind the scenes that keeps everything running — with accurate precision. She carefully matches each CAREGiver with the right client, based on needs, skillsets, personalities, lifestyle behaviors and availability. Then, she carefully coordinates and maintains daily schedules for our clients and CAREGivers. As CAREGiver availability changes or as client needs evolve, Keri is quick to respond and create solutions.
Beyond scheduling, Keri assists with setting up introductions between clients and their CAREGivers — a critical first step.
In her free time, Keri finds joy in reading; camping; watching movies; and hanging out with friends and her daughter, McKenna.
When asked how she lives her life, Lisa simply said, “Matthew chapter 7, verse 12,” which states, “In everything, then, do to others as you would have them do to you.”
With a Golden Rule mindset, Lisa continually looks for ways to put others first and to make small, yet meaningful, differences every day. Naturally, Lisa’s approach to life and work align with Home Instead’s mission: To teach others about Love (v). Moreover, she finds satisfaction in being able to help seniors remain in their homes for as long as possible.
As Quality Assurance Specialist, Lisa manages communications with CAREGivers regarding changes and updates to their clients’ care plans. She also conducts quality-assurance outreach to review and address concerns over client care needs. In doing so, Lisa ensures that our clients receive the highest quality of service, which aids in overall client satisfaction and retention.
At home, Lisa loves spending time with family, especially her two children, Raina and Joah. They enjoy taking “mini” vacations to indoor water parks throughout the state.
After years in the transportation industry, Gina sought a much-needed career change to engage in more purposeful work. Home Instead was a perfect fit for her because she has found a home away from home. Here, Gina believes she has a unique opportunity to make a difference on a daily basis. She was drawn to Home Instead’s core value of Love (v), which, to her, means “doing what is right, not what is easy.”
In her role, Gina is responsible for conducting phone and in-person inquiries to uncover clients’ care needs, routines, likes, dislikes and challenges. Gina uses those inquiries to then schedule in-home client consultations to further determine the primary care needs that will be used to create schedules and assist in finding the perfect CAREGiver; in addition, Gina supports the day-to-day functions of our Home Care Consultants, Scheduling Coordinators and First Impression Specialist.
Away from Home Instead, Gina remains active and engaged in her personal life, as well. Together with her husband, she enjoys landscaping, spending time with family, traveling and home interior design.
At Home Instead, we subscribe to the belief that the first impression leaves a lasting impression. We aim to provide a warm, positive, welcoming environment for everyone who interacts with us, from CAREGivers to clients to visitors.
Lisa plays a key role in making that happen. As First Impression Specialist, she provides a red-carpet welcome to visitors and callers. She is often the voice you hear on the telephone and the face you see when you walk into our Green Bay office. She'll top it off by offering you a cup of coffee, beverage or a freshly baked chocolate chip cookie. She treats every interaction with her perspective on what Love (v) means: “treating others with unconditional love and respect through my actions.”
With a background as a Home Instead CAREGiver for 13 years, Lisa is no stranger to our industry and fully understands the importance of what we do. She said, "I joined Home Instead because of its Core Value, flexibility and professionalism. I have always felt so much love and respect for the senior population, and I am honored to be able to serve the aging residents in our communities during such a vulnerable period in their lives.”
In addition to having served as a CAREGiver for Home Instead, Lisa filled the role of activities coordinator for another area senior-care facility. She also worked at St. Vincent Hospital in Green Bay for 28 years.
In her free time, Lisa volunteers on the finance committee at her church as well as serves meals at a local shelter for the homeless. She also fills her time with crafts, reading, camping, crocheting, knitting and spending time with her two dogs. She and her husband, Gene, have been married for 36 years; together, they have three children.
Nancy is our evening and weekend staff coordinator supervisor. She ensures that a Home Instead Senior Care representative is available 24 hours a day, 7 days a week. Nancy can provide you with information on our services, maintain schedules and assist with any after-hour emergencies that may arise.
As our Corporate Chaplain, Sheldon serves as, what he calls, “an emotional and spiritual first responder.” His primary responsibilities include encouraging the weary, providing care sessions for the discouraged, and reinforcing Love (v) with our CAREGivers and support staff.
When asked what Love (v) means to him, Sheldon said, “Love (v) is not about what you get to receive but about what you get to give. It’s about living your life and following the model given to us by the greatest Love (v) teacher who ever lived …” To that point, Sheldon cited John 15:13: “Greater love has no one than this: to lay down his life for his friends.”
In addition to advocating Love (v) to others, Sheldon walks the walk. He outwardly displays our eight Attributes of Love (v) in his daily interactions with our CAREGivers and support staff, who are invited and encouraged to reach out to him to discuss personal and professional matters that may be weighing on their hearts and minds, from marital issues and financial matters to workplace conflicts and even the loss of a client.
Sheldon comes to Home Instead with 25+ years of experience in the pastoral ministry, most recently serving at a local church in De Pere, Wis. He and his wife have two grown children, both of whom live out of state pursuing burgeoning careers. In their free time, Sheldon and his wife enjoy spending time together outdoors and staying active; in fact, Sheldon has competed in 12 marathons … and counting!
Janis loves people and, for as long as she can remember, has been providing care for others. Even as a child, she jumped in and assumed the role of caregiver, poised and mature beyond her years. She vividly recalls the first time someone said to her, “I could never do what you do!” At that moment, Janis knew she was destined for a purposeful calling.
As a teacher, Janis found ways to apply that purpose to her professional life. Today as Corporate Trainer for We Care Senior Care, Janis designs and leads new-hire orientation for CAREGivers so that they are equipped with the proper tools and information to, in turn, care for others.
Janis believes so strongly in being a resource for our CAREGivers because she understands the importance of their role in the life of a senior. She’s innately a caregiver, meaning she naturally relates to our CAREGivers with empathy, concern and a listening ear.
By tuning in to what CAREGivers are saying, Janis connects with CAREGivers on an individual level, encourages them to share their experiences and uncovers their greatest challenges. She leverages the latter as an opportunity to ensure that our training program is meeting our CAREGivers’ needs, as well as identifies future training, re-education and ongoing development programming.
At home, Janis enjoys sewing and alterations; fishing; teaching children’s ministry; and just spending time with family, including her children and grandchildren. She has been married to her husband, Jim, for 45 years.
Anyone who comes across Carrie will tell you that she’s all smiles. In fact, her laughter is downright contagious. Through these simple characteristics, Carrie impacts her neighbors on a daily basis.
In fact, making an impact is what drew her to Home Instead. She said, “I get to make a difference and put my faith in action here by motivating and empowering our senior clients to be the best versions of themselves.” And, to her, that’s the very essence of Love (v).
As our RN Case Manager, Carrie acts as our nurse liaison and medical expert, assisting our administrative staff with home-care recommendations and solutions as clients’ needs change. She also champions our Quality Assurance program by visiting client homes and following up with CAREGivers and clients’ families to ensure we are meeting — and exceeding — expectations. The dialogue with CAREGivers, clients and clients’ families enables Carrie to facilitate educational opportunities, including training development for our CAREGivers and administrative staff as well as thought leadership within the communities we serve.
Carrie brings to Home Instead vast experiences in health care. She possesses a double major in nursing and gerontology, which propelled her to 25+ years in the industry, from nursing and assisted-living facilities to home health care and nursing education. She even has seven years of resident experience working in an advanced cognitive wing of a senior nursing facility.
In her free time, Carrie acts as a part-time nursing educator with a local technical college’s CNA training program. At home, Carrie enjoys the thrill of cruising the open road, in the family’s vintage convertible. She also enjoys swimming, listening to music, and spending time with her family and pets. She and her husband, Nick, have been married for 23+ years and have a son, Caleb.
Chris is a “people person.” His role has a major emphasis on working with other key team members to attract, train, retain and engage top talent that can further our mission in the marketplace.
In his current role, Chris applies best practices to create HR policies and procedures, including worker’s compensation management, benefits strategy and administration, and risk and legal compliance for CAREGivers and administrative team members. He also collaborates on a corporate recruitment and retention strategies, helping to attract the best and brightest professionals to our caring staff as well as ensuring they are engaged throughout their Home Instead experience.
Chris brings a wealth of well-rounded experience, having worked in a variety of functions prior to Home Instead, including account manager, project manager, sales, branch manager and, most recently, director of human resources.
Outside of Home Instead, Chris loves spending time with his son. Together, they adventure in the great outdoors; in fact, you can often find Chris fishing on the mighty Wisconsin waterways or, when he has more time, at his favorite vacation spot: Lake of the Woods in Canada. Chris’ seafaring ways run so deep that he actually possesses a Great Lakes captain’s license!
Heather's favorite song is "What a Wonderful World." In many ways, that Louis Armstrong classic is a fitting tribute to the way Heather approaches work and life: to see and appreciate the beauty that's all around us.
At We Care Senior Care (dba Home Instead Senior Care), Heather finds joy in simply being able to serve her fellow colleagues, making her an ideal fit for the Home Instead culture and our Human Resources team. In her role since spring 2018, Heather provides administrative and technical support for the day-to-day HR functions, including administering employee benefits; assisting with employee relations issues; aiding in recruitment, hiring and onboarding; and creating, implementing and maintaining departmental standard operating procedures.
Through those corporate programs and processes, Heather, in turn, ensures that our company has the right people in place to spread love and that our people have the right resources to best serve our clients. What a wonderful responsibility and privilege to be able to make a positive difference in the lives of others! Heather said, "Love, as a verb, means to give 100% of yourself to spread compassion and kindness to every person, in every interaction."
Heather has a loving husband of 21+ years, two sons and a pet dog. Together, they camp, fish and hike. Heather also enjoys reading and crafts.
Stacey’s favorite quote is, “Great success often starts from a tiny beginning …” When Stacey joined the Home Instead team in 2015, she filled a great need within our growing organization. From day one as an Accounting Specialist, she started creating her own success. In a short time, she had positioned herself as a subject matter expert on all things accounting, and, over time, she took on additional projects and responsibilities. Her hard work paid off because, in 2018, she was promoted to Corporate Controller.
As Controller, Stacey — together with her team — supports all We Care Senior Care (dba Home Instead Senior Care) locations. She is responsible for providing leadership for our accounting support staff and manages our invoicing, managed-care billing, payroll and internal audits. Possessing a bachelor’s degree in accounting from Lakeland University, Stacey also serves as treasurer for the Willowdale Auxiliary, a local nonprofit organization.
In her free time, Stacey enjoys reading; bow hunting; Nascar; and watching her two children — Nathan and Autumn — play baseball and softball, respectively. She and her husband, Jesse, have been together since their junior year in high school, having been married for 18 years.
Annie joined Home Instead in 2016, proving to be an ideal fit for an accounting role because she enjoys problem-solving and achieving measurable results.
As Accounting Analyst on the Corporate team, Annie supports all five We Care Senior Care (dba Home Instead Senior Care) locations: Appleton, Cedarburg, Green Bay, Madison and Sheboygan. She does this by creating and communicating timely, relevant, performance-driven data reports at the company and franchise levels. She also seeks ways to streamline our billing and payroll through efficient processes.
Beyond her niche accounting role, Annie is a perfect fit for Home Instead because she finds joy in making a difference. Every day, she seeks new ways to lend a helping hand to those around her, as well as humbly support each office and provide them with the resources necessary for success.
In that light, Annie commented, “We put our best foot forward every day to support and encourage our clients, CAREGivers and administrative team members with love. This idea to serve with love is foundational to our company; it starts with our CEO — God — who displayed the ultimate sacrifice.”
Annie and her husband, Paul, have been married for eight years and have two children, Dominic and William. Her hobbies include cooking, camping and hunting. Annie has an associate degree in accounting and another in visual communications, with an emphasis in graphic design.
Hannah joined We Care Senior Care (dba Home Instead Senior Care) in the summer of 2018. As part of our corporate support team, Hannah assists with payroll, billing and Long-Term Care Insurance.
In addition to her accounting background (and her passion for all things Microsoft Excel!), Hannah brings to our team a background in senior caregiving. That experience has instilled in her the belief that everyone deserves to be treated with love and kindness; in fact, to Hannah, that's exactly what Love (v) means!
Hannah possesses an associate's degree in accounting from Northeast Wisconsin Technical College. In her free time, she enjoys hunting, fishing and kayaking in the great Wisconsin outdoors. She also enjoys vacationing in Eagle River, Wisconsin, as well as relaxing with a good movie; in fact, her personal motto stems from the classic tale Forest Gump: "Life is like a box of chocolates. You never know what you're going to get."
Cory has a unique role at Home Instead: telling stories. Your story.
connecting with CAREGivers and clients alike, he is building a vast
library of collective stories that we can share with our communities and
even the world (coincidentally, Cory worked in a library while in
Cory's storytelling experience stems from 15+ years in
marketing, advertising and — his "bread and butter" — communications. In fact, prior to receiving a master's degree in history,
Cory earned a bachelor's degree in English, having enjoyed studying the
written language as well as classic literature, from prose to poetry.
When Cory isn't telling stories for a living, he's telling them around the campfire at home. That's because he enjoys spending time in the backyard (in the warmer months, of course) with his wife, Cavalier King Charles Spaniel, and the vast company of mosquitoes. In addition to storyteller, he also goes by avid sports fan, reader, HGTV junkie, food lover, #1 uncle and exerciser.
James has been with We Care Senior Care (dba Home Instead Senior Care) for 12 years, having served as Business Director, Controller and Finance Director. In his current role as Vice President of Finance, James has direct responsibility for our corporate accounting, payroll, human resources and information technology teams, systems and processes.
While his responsibilities might seem highly complex, James sees his role in simpler terms: It’s a tremendous opportunity to serve and influence others and, as a company, to make a meaningful impact in our communities and to our seniors. That viewpoint aligns with We Care Senior Care’s belief that love is a verb, a way of life, something that requires action and application. James said, “Love (v) is the main reason I work here. It has been life changing, both personally and professionally, and it has made me a better leader, husband, father and friend.”
When James isn’t in the office, you can find him spending time with his children, Kendall and Keegan, as well as his wife (and childhood sweetheart), Michelle. As a family, they’re big fans of spending time at home or vacationing in the Northwoods of Wisconsin, where they can be seen boating and enjoying all things outdoors. James is also the treasurer for a local nonprofit organization Challenge the Outdoors. James possesses a BBA in accounting, finance and marketing from the University of Wisconsin–Madison.
Jason is an ordained minister, believing wholeheartedly in the role of faith in life. He is also a natural-born salesperson, having success in the field as early as college.
When We Care Senior Care (dba Home Instead Senior Care) came calling in 2015, it was an ideally blended opportunity for Jason. As General Manager of our Madison location, Jason had a unique opportunity to apply his passion for sales at a faith-based organization. Over the years that followed, Jason helped put the Madison location on a course toward growth and helped the branch sustain continued success.
Jason's accomplishments within the Madison branch paved the way for his new role in 2018. Now Vice President of Sales, Jason has responsibility for the top and bottom line revenues of each of the six We Care Senior Care offices — Appleton, Cedarburg, Green Bay, Madison, Racine and Sheboygan — but he sees it as an opportunity to serve others.
As a servant leader, Jason seeks to apply selflessness and to put love into action with his teammates and neighbors. Putting others' needs first is a mindset that stems from his personal motto borrowed from Micah 6:8, "... What does the LORD require of you but to do justice, and to love kindness, and to walk humbly with your God?"
Jason and his wife Liz — high-school sweethearts! — have three children together and are actively involved in their local church.
Shana has an instinct to ask the right questions. That’s because she wants to better understand the why and begin exploring ways to make things better, simpler and more efficient.
So it’s no surprise that, after assuming the role of General Manager at Home Instead Green Bay and Sturgeon Bay in June 2017, Shana immediately began implementing process and procedural improvements. She also instilled a continuous-improvement mindset within her Home Instead team. That mindset played a role in the Green Bay/Sturgeon Bay branch experiencing tremendous growth, even performing among the top-10 Home Instead franchises in the U.S.
As a result of her performance success, Shana assumed the role of Vice President, Operations in November 2018 and began leading our local franchise system, consisting of Green Bay/Sturgeon Bay, Appleton/Oshkosh, Cedarburg, Madison, Racine and Sheboygan/Manitowoc. In her new role, Shana applies her process improvement strategies holistically to benefit all five branches.
Shana fills her personal life with volunteerism at the Caregiver Coalition of Brown County. That’s because she firmly believes that love must be accompanied by action, and she sees each day as an opportunity to impact the lives of others by serving as a testament to Love (v) in word and deed. Her home life consists of watching her daughter’s sporting events, scrapbooking, painting, gardening, traveling and staying active by walking. She’s also an avid DIYer — something born from her innate ability to seek opportunities for improvement.
Prior to Home Instead, Albert filled a variety of leadership, sales and marketing roles. Most recently, he served as Executive Director of ERP Implementation at U.S. AutoForce, General Manager of U.S. Lubricants and General Manager of Design Air — all divisions of U.S. Venture. Prior to U.S Venture, Albert held key positions at Appvion, Inc. for more than 21 years.
In his current role, Albert has the strategic responsibility of leading us on a path of sustained success as well as increased growth through innovation, client acquisition and footprint expansion. While achieving those results is important, Albert believes that fostering a positive culture at Home Instead — rooted in our mission “to teach others about Love (v)” — is paramount. When carried out, our mission can extend from our offices to our clients and into our communities.
Sharing God’s love is personal to Albert, who believes that “God created us to love Him and others.” Albert is active as governing board elder at Appleton Alliance Church and board member at Hope Clinic & Care Center in Appleton. He and his wife, Debbie, enjoy mentoring and serving others, including pre-marriage counseling and marriage mentoring.
In his free time, Albert likes being outdoors and spending time with his three married children and six grandchildren. He possesses a bachelor’s degree in mineral economics from The Pennsylvania State University and a certificate of business management from the Kellogg Management Institute at Northwestern University.
The caregiver that has been working for my mother is phenomenal. She is extremely dedicated and caring.