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Cleveland Home Care Team

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At Your Service 24/7 in Cleveland, OH

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (440) 914-1400 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.​​​ ​​

Betty Bowers, Founder

Betty Bowers, Founder

Betty was with Case Western Reserve University (CWRU), where she was an integral part of the team that grew their Executive M.B.A. program in the 1980’s.
Betty learned about the opportunity at Home Instead Senior Care in the mid-1990’s. To many people, the concept of non-medical help for seniors in their own home seemed odd. Betty was quick to recognize the need for such services and became one of the first owners of a Home Instead Senior Care franchise in the United States.
 
Betty’s husband, Dr. David A. Bowers (Dave), was diagnosed with Parkinson’s and her journey with Dave led Betty to decide to sell the successful business she had built from the ground up. Betty chose to transfer leadership of Home Instead Senior Care to her daughter Jeannie and son-in-law Scott. Scott and Jeannie continue today to operate Home Instead Senior Care with Betty’s vision and passion.  

Sadly, Dave passed away in 2007. His presence in our lives was a true blessing and he continues to be missed.

Betty feels passionate about our motto, “To Us It’s Personal,” which is why she has continued her involvement with Home Instead Senior Care. Until 2011, she served on the board of the Home Instead Senior Care Foundation.   

Scott Radcliff, President

Scott Radcliff, President

Scott completed his undergrad at Ohio University majoring in Accounting and was in the National Honor Society. He then began a career in the insurance industry starting in Columbus and became involved with claims litigation in Cleveland. He completed his M.B.A. at John Carroll University in 1999. Scott began his work with Home Instead Senior Care as Director of Operations in 2001. He has completed Home Instead Senior Care’s corporate training as well as Home Instead Senior Care’s award-winning Alzheimer’s training program. Scott received Certified Senior Advisor (CSA) distinction in 2005.
Scott has a passion for exceeding expectations for each client and their family. He has learned so much from the seniors he has worked with and has valued the time he spent with clients and their families. 

Jeannie Radcliff, Vice-President

Jeannie Radcliff, Vice-President

Jeannie’s undergraduate and graduate degree (M.B.A.) are both from CWRU. She began her career as an intern with IBM in Cleveland and continued there in marketing after her graduation. In addition to her start with IBM, Jeannie continued in marketing & sales positions with other companies before starting her family. Scott and Jeannie have two daughters and a son.

Both Scott and Jeannie embrace the Home Instead Senior Care motto, “To Us It’s Personal” as Jeannie’s mom, the local founder of Home Instead Senior Care, has Alzheimer’s. Their goal is to provide a family-friendly workplace where everyone works to make sure each of us are doing all we can to improve the quality of life for our clients.

Margie Orth, General Manager

Margie Orth, General Manager

​Throughout her professional life, Margie Orth has been looking for ways to take care of people and to pay her blessings forward. Joining Home Instead Senior Care in 2018 as the Director of Operations has provided Margie the opportunity to truly live her mission of serving graciously our clients, caregivers and fellow staff.  Before joining the team at Home Instead, she spent 30 years in the home safety industry, where she ran the day-to-day operations of a Cleveland-based security company. In her free time, she volunteered with various nonprofit organizations such as Cornerstone of Hope, which further encouraged and fueled her passion for helping others. Margie grew up in Brecksville-Broadview Heights and still calls the area home to this day. Margie attended the University of Toledo and is also a recent graduate of the Goldman Sachs 10KSMB program.  Nothing is more important to Margie than her family and serving the greater Cleveland community. She believes quite simply: There is no greater gift you can give or receive than to honor your calling.


Maria Stewart, Director of Client Services

Maria Stewart, Director of Client Services

Maria Stewart graduated from Cleveland City Schools with high honors, thereafter pursuing a career with the Cleveland Clinic Foundation from 1988-2002. Furthering her passion for helping seniors she joined Home Instead Senior Care in 2002. Maria has close to 30 years of experience in the healthcare field. Maria loves the satisfaction in knowing that she is making a positive difference in the lives of seniors and their loved ones. In her personal life, she enjoys spending time with her husband, daughter and son-in-law. As a family, they often engage in volunteer work helping individuals learn more about their Bibles.


Mindy Hershey, Director of Human Resources

Mindy Hershey, Director of Human Resources
Mindy came to Home Instead Senior Care in late 2018 with 10+ years experience in Human Resources as the Director of HR. She attended Greenwood College in South Carolina and has additional education in HR & Payroll Law, Wage & Hour Laws, HIPAA, Alzheimer’s, Dementia, and Employee Retention & Turn over in order to improve quality care. 

Early in her HR career, she decided to do something different in order to truly understand the needs of her employees, so she became a State Tested Nursing Assistant. Mindy said, “I want the employees to know I understand first hand the day to day tasks and that we’re all here to be united as a team to help one another out”!
Mindy is a trainer and qualified to conduct educational sessions in the Drug Free Safety Program in accordance with requirements of the Ohio Bureau of Workman’s Comp.

Mindy has lived in Aurora for as long as she can remember and is so happy to now be raising her three children in the same school system she attended. Mindy is a 3rd and 4th grade volleyball coach in Aurora and enjoys playing herself when she has downtime.

Rachael Lee, Operations Manager

Rachael Lee, Operations Manager

Rachael started with Home Instead Senior Care in 2013, as the Human Resource Assistant. She has a degree in business management and most of her professional background is in office administration. She currently works as the Operations Manager.  Her primary roles include assisting the HR department, staffing department and executive team with a variety of operational roles.  She is very involved in our local office’s non-profit organization, Be A Santa to a Senior, which helps provide Christmas gifts and visits to low-income seniors in the community.  Rachael is proud to work for Home Instead Senior Care because of the difference we make in the lives of the aging community and their families.  


Becky Thornton, Quality Control Manager

Becky Thornton, Quality Control Manager

​Becky has been with our Home Instead Senior Care family since early 2019. She has been in direct patient care for 15 years which brings a great insight to how our company can grow. She knew from a young age that the medical industry was the right fit. As her career grew she knew that top quality care was vital to the health and safety of patients.  As a Quality Control Manager, she is a key part of insuring we provide the best care for our clients.  In her spare time, Becky enjoys photography, making people laugh, and being with her family and friends.


Devenda Braxton-Dancy, Retention and Recruitment Coordinator

Devenda Braxton-Dancy, Retention and Recruitment Coordinator

​Devenda has been with Home Instead Senior Care since 2014. When she started, she had over 12 years of experience in customer service working in a variety of settings. Her friendly, outgoing personality gives her a special connection with our clients and CAREGivers. She is married and enjoys spending time with her three beautiful children.


Shelbi Kereky, HR Admin

Shelbi Kereky, HR Admin

​Shelbi started at Home Instead Senior Care as an intern in 2017 through her vocational program at Cuyahoga Valley Career Center. She was then hired as an employee and graduated from Twinsburg High School in 2018 with honors and a certification as a Medical Administrative Assistant. She is currently working as the HR Admin while also attending Cuyahoga Community College for her major in Radiography. What she enjoys most about her job is the people she works with and helping make a change in senior’s lives. 


Sheila Dunlap, Senior Staffing Coordinator

Sheila Dunlap, Senior Staffing Coordinator

Sheila joined Home Instead Senior Care in 2005. She came to our office with 20 plus years dedicated to staffing experience. She has an Associate degree in Business Administration from Cleveland State University. Sheila’s work experience includes staffing with hospitals, ICU’s, and the medical and non-medical side of staffing. She is very diligent, efficient, and detail-oriented. She often juggles many tasks at once to complete her job in the best way possible.

Janae Ashford, Staffing Coordinator

Janae Ashford, Staffing Coordinator

​Janae joined Home Instead Senior Care in 2017 as a caregiver, she followed the career path and currently works in the office as a Staffing Coordinator.  With her she brings a wealth experience in both caregiving and customer service. Janae is outgoing and friendly which allows her to build relationships with both clients and caregivers. Outside of work Janae enjoys spending time with her spouse and three little ones.  


Shirley Goodman, Staffing Coordinator

Shirley Goodman, Staffing Coordinator

​Shirley has been working with Home Instead Senior Care since June of 2019 as a Staffing Coordinator.  She has worked 40 years in the healthcare field, along with more than 29 years in the staffing department. She has an Associate Degree in Allied Health- Substance Abuse Counseling.  Shirley truly enjoys working with seniors and care givers.  It brings her joy to make a difference in the lives of others.   Shirley is very affectionate, loving and gives great hugs.  She enjoys time with her family, traveling and baking.  Shirley is passionate about treating others like she wants to be treated.  


Sherricka Scroggins, Staffing Support

Sherricka Scroggins, Staffing Support

Sherricka joined Home Instead Senior Care in September 2012 as a CAREGiver, after graduating from Cleveland Heights High School.  She began her career as a CAREGiver by taking care of her grandmother.  This hands on experience was invaluable in her education and training as a CAREGiver.  She has over 10 years of experience in home care and has worked for various agencies.   

Sherricka has been recognized as Caregiver of the Month and received our Hand and Heart Award.  Upon having her first Child, she joined the on-call team, which later lead to a part-time staffing position. She passionately uses her knowledge of a CAREGiver to help her with matching CAREGivers with clients. She was recently been promoted to On Call Supervisor and staffing support. In her spare time she loves spending time with her family, and traveling.

JoAnne Aboussouan, R.N., B.S.N., Client Care Manager

JoAnne  Aboussouan, R.N., B.S.N., Client Care Manager
JoAnne has been working with Home Instead Senior Care since July 2019.  She received her BSN from the University of Maryland School of Nursing and has over 40 years of experience in the health care field. She has practiced general medical surgical nursing, renal procurement, transplant coordination, and most recently hospice nursing. Additionally, JoAnne has a 500 level Yoga Alliance Teacher Certification and has been a Reiki Master, since 2004, having studied with Sister Ann Winters at the Ursuline Sophia Center. 
JoAnne believes strongly that a wide range of therapeutic modalities, when utilized simultaneously, provides the support we need to confront life's challenges with grace and dignity. She is passionate about supporting clients and their caregivers through the physically and emotionally taxing moments in their lives. 

Julie Bonebrake, R.N., B.S.N., Client Care Manager

Julie Bonebrake, R.N., B.S.N., Client Care Manager
Julie has been working in the home health care industry for over 20 years. Julie is a graduate of Ohio Wesleyan University and began her nursing career at University Hospitals and soon recognized a passion for caring for the elderly. Since then she has held various roles in nursing, marketing, and management. 

Julie joined our team at Home Instead Senior Care in 2012 as a Client Care Manager. She enjoys finding ways to help improve the quality of the older adult life by working with our clients, their families, and the wonderful CAREGivers who provide our services.

Nancy Goffman, Client Care Manager and Hospital Liaison

Nancy Goffman, Client Care Manager and Hospital Liaison
Nancy has been working in the healthcare industry for more than 25 years. She was an Office Manager for a Podiatrist for 18 years and it was there that she learned that she LOVES working with seniors and their family members. Her patients became her extended family. 

In 2007, she started working part-time at Home Instead Senior Care with the marketing team. Nancy was also fortunate to work with Betty Bowers the founder of our local franchise office. In 2010, she left Home Instead Senior Care for a position at a nursing home, but returned in 2014 with a new role adding more hands-on client care and interaction. 

Nancy is married for the second time to a wonderful man and has three grown children. Her husband has three daughters and together they have two dogs that they spoil daily. To really know Nancy is to know that for her, it is personal and this is why she passionately loves everything she does!

Ashley Rivers, LPN, Client Care Manager

Ashley Rivers, LPN, Client Care Manager

​Ashley has been with Home Instead Senior Care since 2016. With a passion for ensuring that seniors safely maintain independence in their home environment, Ashley attended practical nursing school knowing that her desire was to serve in the home care community. She has been a nurse since 2014 with experience in skilled nursing and rehabilitation facilities, special-needs pediatrics, and home health care. As a Client Care Manager with Home Instead Senior Care, Ashley is able to fulfill her passion to assist seniors at home. Ashley, her husband, and two children lived in various parts of the world while her husband served in the U.S. Army. She enjoys spending time with family, friends, cooking, and participating in her church choir.


Karen Wajda, R.N., M.S.N., C.L.N.C, Client Care Manager

Karen Wajda, R.N., M.S.N., C.L.N.C, Client Care Manager
Karen has more than 30 years in the nursing field. Karen has a BSN and MSN, and is a Certified Legal Nurse Consultant. She has worked as a Clinical Nurse with University Hospitals, mainly in the Emergency Department. Karen is currently full-time faculty at Walsh University.

Karen’s caring personality and excellent nursing skills are appreciated by the Home Instead Senior Care clients she works with.  She is passionate about helping to prepare family caregivers for the challenges of providing care, particularly to those struggling with dementia or Alzheimer’s disease. Karen not only works with our clients, she is also a valuable resource for educational speaking engagements that Home Instead Senior Care conducts on a regular basis in the communities we serve. She is also responsible for instruction of all of our new hire orientations and CAREGiver meetings. 

Karen and her husband have four children and reside in Solon.

Nicole Crawford, Home Care Consultant

Nicole Crawford, Home Care Consultant

​Nicole graduated from Ohio University with a Bachelor’s degree in Long-Term Healthcare Administration and a certificate in Gerontology. She knew at a young age she wanted to work with the aging population and began working at a skilled nursing facility in Admissions and Human Resources. Her experience and passion to help others has prepared her for the role she began in 2016, as a Home Care Consultant. Nicole enjoys painting and being outdoors with her husband and two dogs.


Liz Kentner, Home Care Consultant

Liz Kentner, Home Care Consultant

​Liz Kentner received her Bachelor’s degree in Health Science with an emphasis in long-term care from Ohio University in Athens, Ohio. She has over 13 years of experience in the healthcare field and has always been driven to help positively impact our aging population. She has been with Home Instead Senior Care since 2016.  When outside of work, Liz's pride and joy is her family. Liz and her husband have three children, and enjoy spending time outdoors. Some of Liz's hobbies include baking/cooking for others, photography, and a passion for fitness & living a healthy lifestyle.


Lee D. Gordon, Intake Coordinator

Lee D. Gordon, Intake Coordinator
Lee started with Home Instead Senior Care in early 2016.  He received his undergraduate degree in Business from Penn State University and then obtained a Law Degree from Duquesne University School of Law. He has worked in the Healthcare Industry for 37 years, most recently as a Director and Manager at Ohio’s oldest health insurance carrier, Medical Mutual of Ohio. He also holds a State of Ohio license for health and life insurance.

As an Intake Coordinator, Lee assists seniors and their families with their initial inquiry about our CAREGiver services. He takes pride in listening carefully to each situation and then responding with care and compassion to all of their questions.  His goal is to satisfy all inquiries with a sincere and honest solution.​

Melissa Fuhry, Bookkeeper

Melissa Fuhry, Bookkeeper

Melissa has a Bachelor’s degree in Accounting from The Ohio State University. She started with Home Instead Senior Care in 2011 as the Bookkeeper. She previously worked as a Systems Analyst at Columbia Gas for 7 years and has over 10 years of experience as the bookkeeper for a small Columbus Insurance Agency. She enjoys coming to work because of all the wonderful staff and clients she works with on a daily basis.   


Kimberley Crawford, Administrative Assistant

Kimberley Crawford, Administrative Assistant

​Kimberley has a Bachelor’s degree in mathematics from Wilberforce University.  She started with Home Instead Senior Care in November 2017 with over 20 years of experience in finance and commercial leasing.  Kimberley is excited about this new opportunity to expand her experience in the areas of senior home care.  


Terre Kraus, Office Administration

​Terre has been working in the office with Home Instead Senior Care since August of 2019. Terre’s huge heart and past success in building relationships in our communities has led her to Home Instead Senior Care.  Terre holds degrees in American Sign Language and Office Administrations but is most proud of her achievements in being an amazing mom! She has previously worked for Geauga County Educational Service Center with children who are Deaf and have Orthopedic impairments.  Most recently, Terre provided childcare out her home to multiple families and is kept very busy with her own 3 boys.


Pam Leary, Client Care Mangager - Brecksville Office

Pam Leary, Client Care Mangager - Brecksville Office

Pam started working with Home Instead Senior Care in 2010. Pam has over 15 years in the health care industry, with experience in coordinating care and staffing in local hospitals, nursing homes and home care. Pam is currently the Client Care Manager in the Brecksville Office. Her primary role is to ensure our CAREGivers are providing quality care to our seniors. Pam is also a licensed Realtor and has had experience in selling real estate since 2002. The greatest pleasure in working for Home Instead Senior Care is meeting with families and coordinating and customizing the best personal care possible for their loved ones.


Marsha DeAngelis, Staffing Coordinator - Brecksville Office

Marsha DeAngelis, Staffing Coordinator - Brecksville Office

Marsha DeAngelis joined the Home Instead team in 2014 as a part-time Staffing Coordinator. Marhsa organizes all of the scheduling at our Brecksville office. Marsha ensures that our clients have the best possible CAREGiver matches and that all their care needs are met. Her prior work experience includes ER/hospital admissions, medical billing and coding, and administrative duties. Marsha also keeps very busy with her five children.​


LeAnne Anderson, Client and CAREGiver Support - Brecksville Office

LeAnne Anderson, Client and CAREGiver Support - Brecksville Office

​LeAnne joined Home Instead Senior Care as a Staffing Coordinator in September 2017, and is now Client and CAREGiver Support for the Brecksville Office.  Prior to Home Instead, she worked as Director of Care for a home-care agency for three years. LeAnne is passionate about her work because she knows it has a direct impact on a client’s life. Improving a client’s well-being and happiness is LeAnne’s top priority. 


In her spare time, LeAnne loves spending time with her family. She is married with four children.  She’s been coaching softball for 12 years and is currently the Head Varsity Softball Coach at Trinity High School. 

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