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Our Team

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​​​​​​​​Home Instead Senior Care Team​​

At Your Service 24/7 in Cleveland, OH

The need for in-home senior care services doesn't always arise between 9:00 a.m. and 5:00 p.m. on a weekday. That's why our team stands ready to serve you any day of the week, at any hour of the day or night. You can always reach us by phone at (440) 914-1400 to get help setting up home care for a family member.

We have come together as a group of dedicated professionals to deliver a home care solution that meets your needs. We employ trained, screened and bonded CAREGiversSMto serve your family's senior loved one with compassion and devotion.
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Betty Bowers, Founder

Betty Bowers, Founder

Betty was with Case Western Reserve University (CWRU), where she was an integral part of the team that grew their Executive M.B.A. program in the 1980’s.
Betty learned about the opportunity at Home Instead Senior Care in the mid-1990’s. To many people, the concept of non-medical help for seniors in their own home seemed odd. Betty was quick to recognize the need for such services and became one of the first owners of a Home Instead Senior Care franchise in the United States.
 
Betty’s husband, Dr. David A. Bowers (Dave), was diagnosed with Parkinson’s and her journey with Dave led Betty to decide to sell the successful business she had built from the ground up. Betty chose to transfer leadership of Home Instead Senior Care to her daughter Jeannie and son-in-law Scott. Scott and Jeannie continue today to operate Home Instead Senior Care with Betty’s vision and passion.  

Sadly, Dave passed away in 2007. His presence in our lives was a true blessing and he continues to be missed.

Betty feels passionate about our motto, “To Us It’s Personal,” which is why she has continued her involvement with Home Instead Senior Care. Until 2011, she served on the board of the Home Instead Senior Care Foundation.   

Scott Radcliff, President

Scott Radcliff, President

Scott completed his undergrad at Ohio University majoring in Accounting and was in the National Honor Society. He then began a career in the insurance industry starting in Columbus and became involved with claims litigation in Cleveland. He completed his M.B.A. at John Carroll University in 1999. Scott began his work with Home Instead Senior Care as Director of Operations in 2001. He has completed Home Instead Senior Care’s corporate training as well as Home Instead Senior Care’s award-winning Alzheimer’s training program. Scott received Certified Senior Advisor (CSA) distinction in 2005.
Scott has a passion for exceeding expectations for each client and their family. He has learned so much from the seniors he has worked with and has valued the time he spent with clients and their families. 

Jeannie Radcliff, Vice-President

Jeannie Radcliff, Vice-President

Jeannie’s undergraduate and graduate degree (M.B.A.) are both from CWRU. She began her career as an intern with IBM in Cleveland and continued there in marketing after her graduation. In addition to her start with IBM, Jeannie continued in marketing & sales positions with other companies before starting her family. Scott and Jeannie have two daughters and a son.

Both Scott and Jeannie embrace the Home Instead Senior Care motto, “To Us It’s Personal” as Jeannie’s mom, the local founder of Home Instead Senior Care, has Alzheimer’s. Their goal is to provide a family-friendly workplace where everyone works to make sure each of us are doing all we can to improve the quality of life for our clients.

Angela Ingram, Human Resource Manager

Angela Ingram, Human Resource Manager
Angela joined Home Instead Senior Care in 2012 after spending 25 years as wife and mother, raising her children and being fully engaged as a volunteer and PTA mom in the Orange school system. During that time, she held several leadership positions within the PTA. She also served as a volunteer at University Hospitals and as an active member of the ZONTA International Club of Cleveland, a ladies’ organization that helps advance the lives of girls and women.

Angela also served as the primary caregiver for her father-in-law and as a temporary care giver for her step-father. Upon sending her three kids off to college Angela decided to expand her love for helping people as a volunteer into “her first job in 25 years” as a CAREGiver at Home Instead Senior Care.

Angela naturally became an advocate, recruiter and go to member of the Home Instead Senior Care family. As a CAREGiver, she was recognized with the Hand and Heart Award several times.  Angela joined the office team as a Client/CAREGiver Liaison and was recently promoted again to Human Resources Manager.

Rachael Lee, Human Resource Assistant

Rachael Lee, Human Resource Assistant

​Rachael started with Home Instead Senior Care in 2013. She has a degree in business management and most of her professional background is in office administration. She currently works as the Human Resource Assistant.  Her primary roles include assisting with recruiting and hiring the best CAREGivers in the industry and helping to retain the current 320+ CAREGivers we have on staff. She is very involved in our local office’s non-profit organization, Be A Santa to a Senior, which helps provide Christmas gifts and visits to low-income seniors in the community.  Rachael is proud to work for Home Instead Senior Care because of the difference we make in the lives of the aging community and their families.  


Christine Kelly, Staffing Manager

Christine Kelly, Staffing Manager

​Christine has been with Home Instead Senior Care since 2013. Christine has worked in different roles with the company over the years which helps her to best understand the unique needs of our clients. She served as a Staffing Coordinator and Client Care Manager. Currently, she works as the Staffing Manager where she supervises our team Staffing Coordinators. Christine enjoys working with the senior population, their families and our CAREGivers to ensure quality service and care.  


LeAnne Anderson, Staffing Coordinator

​LeAnne joined Home Instead Senior Care as a Staffing Coordinator in September 2017. Prior to Home Instead, she worked as Director of Care for a home-care agency for three years. LeAnne is passionate about her work because she knows it has a direct impact on a client’s life. Improving a client’s well-being and happiness is LeAnne’s top priority. 


In her spare time, LeAnne loves spending time with her family. She is married with four children.  She’s been coaching softball for 12 years and is currently the Head Varsity Softball Coach at Trinity High School. 

Devenda Braxton-Dancy, Staffing Coordinator

Devenda Braxton-Dancy, Staffing Coordinator

​Devenda has been a Staffing Coordinator at Home Instead Senior Care since 2014. When she started, she had over 12 years of experience in customer service working in a variety of settings. Her friendly, outgoing personality gives her a special connection with our clients and CAREGivers. She is married and enjoys spending time with her three beautiful children.


Sheila Dunlap, Senior Staffing Coordinator

Sheila Dunlap, Senior Staffing Coordinator

Sheila joined Home Instead Senior Care in 2005. She came to our office with 20 plus years dedicated to staffing experience. She has an Associate degree in Business Administration from Cleveland State University. Sheila’s work experience includes staffing with hospitals, ICU’s, and the medical and non-medical side of staffing. She is very diligent, efficient, and detail-oriented. She often juggles many tasks at once to complete her job in the best way possible.

Maruja Strope, Staffing Coordinator

​Maruja started as a staffing coordinator with Home Instead Senior Care in November 2017.  She recently ended her tour as a Builder in the United States Navy.  During her military career, Maruja worked with several people of different walks of life, including deploying to Okinawa Japan. She take organization and professionalism very seriously, and strives to always giver her all in a task.  


Bridget Murtha, Client Care Director

Bridget Murtha, Client Care Director
Bridget joined Home Instead Senior Care 2011. She worked at one of the Chicago offices until 2017 and transferred to our office in November 2017. Over the years, Bridget has worked in marketing, staffing and client care. Currently, Bridget serves as the Client Care Director. Bridget loves making a difference in clients’ lives and helping families through challenging times.
Bridget received her degrees in Social Work from The Ohio State University and Loyola University Chicago. In her free time, she enjoys coaching basketball, running and traveling. She’s also a certified yoga teacher.

Julie Bonebrake, R.N., B.S.N., Client Care Manager

Julie Bonebrake, R.N., B.S.N., Client Care Manager
Julie has been working in the home health care industry for over 20 years. Julie is a graduate of Ohio Wesleyan University and began her nursing career at University Hospitals and soon recognized a passion for caring for the elderly. Since then she has held various roles in nursing, marketing, and management. 

Julie joined our team at Home Instead Senior Care in 2012 as a Client Care Manager. She enjoys finding ways to help improve the quality of the older adult life by working with our clients, their families, and the wonderful CAREGivers who provide our services.

Janine Davis, Client Care Manager and On-Call Supervisor

Janine Davis, Client Care Manager and On-Call Supervisor

Janine joined Home Instead Senior Care in 2013 as a Community Service Representative and then moved into the Staffing Supervisor position. Currently, Janine works as a Client Care Manager where she helps build relationships with families, clients and CAREGivers. Janine considers it a privilege and honor to work with families, clients, CAREGivers and the local professional community to help seniors remain healthy, happy and independent.  

Janine and her children now call Northeast Ohio home after moving from Chicago to help care for elderly in-laws. Janine will soon be an empty-nester though with both children off at college. Her son is a junior attending Miami University – Farmer School of Business in Oxford, Ohio. Her daughter, will be attending the Ohio State University this fall and intends to pursue a career in law.


Eileen Foreman, Client Care Manager

Eileen Foreman, Client Care Manager

Eileen has been with Home Instead Senior Care since 2005. She has over 25 years of experience in the health care industry. Eileen’s experience includes eight years with University Hospitals as Coordinator of House Staff Affairs, including recruiting internal medicine residents, and five years with the Cleveland Clinic Health System as Professional Recruiter for Allied and Support Professionals. As a Certified Dementia Practitioner, her expertise ensures our CAREGivers are providing quality care to our seniors that not only enriches their lives but provides peace of mind to their families too.


Nancy Goffman, Client Care Manager and Hospital Liaison

Nancy Goffman, Client Care Manager and Hospital Liaison
Nancy has been working in the healthcare industry for more than 25 years. She was an Office Manager for a Podiatrist for 18 years and it was there that she learned that she LOVES working with seniors and their family members. Her patients became her extended family. 

In 2007, she started working part-time at Home Instead Senior Care with the marketing team. Nancy was also fortunate to work with Betty Bowers the founder of our local franchise office. In 2010, she left Home Instead Senior Care for a position at a nursing home, but returned in 2014 with a new role adding more hands-on client care and interaction. 

Nancy is married for the second time to a wonderful man and has three grown children. Her husband has three daughters and together they have two dogs that they spoil daily. To really know Nancy is to know that for her, it is personal and this is why she passionately loves everything she does!

Ashley Rivers, LPN, Client Care Manager

Ashley Rivers, LPN, Client Care Manager

​Ashley has been with Home Instead Senior Care since 2016. With a passion for ensuring that seniors safely maintain independence in their home environment, Ashley attended practical nursing school knowing that her desire was to serve in the home care community. She has been a nurse since 2014 with experience in skilled nursing and rehabilitation facilities, special-needs pediatrics, and home health care. As a Client Care Manager with Home Instead Senior Care, Ashley is able to fulfill her passion to assist seniors at home. Ashley, her husband, and two children lived in various parts of the world while her husband served in the U.S. Army. She enjoys spending time with family, friends, cooking, and participating in her church choir.


Karen Wajda, R.N., M.S.N., C.L.N.C, Client Care Manager

Karen Wajda, R.N., M.S.N., C.L.N.C, Client Care Manager
Karen has more than 30 years in the nursing field. Karen has a BSN and MSN, and is a Certified Legal Nurse Consultant. She has worked as a Clinical Nurse with University Hospitals, mainly in the Emergency Department. Karen is currently full-time faculty at Walsh University.

Karen’s caring personality and excellent nursing skills are appreciated by the Home Instead Senior Care clients she works with.  She is passionate about helping to prepare family caregivers for the challenges of providing care, particularly to those struggling with dementia or Alzheimer’s disease. Karen not only works with our clients, she is also a valuable resource for educational speaking engagements that Home Instead Senior Care conducts on a regular basis in the communities we serve. She is also responsible for instruction of all of our new hire orientations and CAREGiver meetings. 

Karen and her husband have four children and reside in Solon.

Michael Cook, Home Care Consultant

Michael Cook, Home Care Consultant
Michael graduated from Perkins, a Sandusky city school focusing on business and customer relations.  He enjoys the opportunity of coming to work every day and making a positive impact on our clients and their families lives.  Michael has spent the last nine years working for Champs Sports.  He has managed five stores in four states, traveling from Pennsylvania to Illinois and finally Mall of America in Minnesota before returning home to Cleveland.  
Michael is married to his better half, Tara and they welcomed their son in 2016.  

Nicole Crawford, Home Care Consultant

Nicole Crawford, Home Care Consultant

​Nicole graduated from Ohio University with a Bachelor’s degree in Long-Term Healthcare Administration and a certificate in Gerontology. She knew at a young age she wanted to work with the aging population and began working at a skilled nursing facility in Admissions and Human Resources. Her experience and passion to help others has prepared her for the role she began in 2016, as a Home Care Consultant. Nicole enjoys painting and being outdoors with her husband and two dogs.


Liz Kentner, Home Care Consultant

​Liz Kentner received her Bachelor’s degree in Health Science with an emphasis in long-term care from Ohio University in Athens, Ohio. She has over 13 years of experience in the healthcare field and has always been driven to help positively impact our aging population. She has been with Home Instead Senior Care since 2016.  When outside of work, Liz's pride and joy is her family. Liz and her husband have two children, with another due in 2018, and enjoy spending time outdoors. Some of Liz's hobbies include baking/cooking for others, photography, and a passion for fitness & living a healthy lifestyle.


Lee D. Gordon, Intake Coordinator

Lee D. Gordon, Intake Coordinator
Lee started with Home Instead Senior Care in early 2016.  He received his undergraduate degree in Business from Penn State University and then obtained a Law Degree from Duquesne University School of Law. He has worked in the Healthcare Industry for 37 years, most recently as a Director and Manager at Ohio’s oldest health insurance carrier, Medical Mutual of Ohio. He also holds a State of Ohio license for health and life insurance.

As an Intake Coordinator, Lee assists seniors and their families with their initial inquiry about our CAREGiver services. He takes pride in listening carefully to each situation and then responding with care and compassion to all of their questions.  His goal is to satisfy all inquiries with a sincere and honest solution.​

Melissa Fuhry, Bookkeeper

Melissa Fuhry, Bookkeeper

Melissa has a Bachelor’s degree in Accounting from The Ohio State University. She started with Home Instead Senior Care in 2011 as the Bookkeeper. She previously worked as a Systems Analyst at Columbia Gas for 7 years and has over 10 years of experience as the bookkeeper for a small Columbus Insurance Agency. She enjoys coming to work because of all the wonderful staff and clients she works with on a daily basis.   


Denise Bullock, Administrative Supervisor

Denise Bullock, Administrative Supervisor

Denise has been employed at Home Instead Senior Care since 2013. She was previously employed at the Cleveland Clinic as a Referral Specialist and a Financial Councilor for 12 years. She has worked in the medical office field for 20 years. She graduated from Cleveland Institute of Medical Assisting and graduated in 2016 from The International Theological World Center (ISOM), with a B.A. in Biblical Studies. Her current job duties include supervision of the administrative team who are responsible for answering all incoming calls with excellent customer service as their goal.  They assist with payroll, time keeping, collections and office inventory. Denise says working for Home Instead Senior Care is one of the most rewarding experiences in her life! Home Instead Senior Care helps seniors to stay in their homes, and this allows them to live a quality life, while the staff stands by the Mission Statement to honor God in all we do.​


Kimberley Crawford, Administrative Assistant

Kimberley Crawford, Administrative Assistant

​Kimberley has a Bachelor’s degree in mathematics from Wilberforce University.  She started with Home Instead Senior Care in November 2017 with over 20 years of experience in finance and commercial leasing.  Kimberley is excited about this new opportunity to expand her experience in the areas of senior home care.  


Brenda Bonenberger, Receptionist

Brenda Bonenberger, Receptionist

​Brenda has worked at Home Instead Senior Care since 2014 as the Receptionist. She is a graduate of West Virginia University where she received her degree in Social Work. Before coming to work Home Instead Senior Care, she worked with the Lorain County Office on Aging. Retiring from social work and coming to Home Instead Senior Care has been a wonderful transition for her because she loves that she can still interact with the senior population!


Maria Stewart, General Manager - Brecksville Office

Maria Stewart, General Manager - Brecksville Office

Maria Stewart graduated from Cleveland City Schools with high honors, thereafter pursuing a career with the Cleveland Clinic Foundation from 1988-2002. Furthering her passion for helping seniors she joined Home Instead Senior Care in 2002. Maria has close to 30 years of experience in the healthcare field. Maria loves the satisfaction in knowing that she is making a positive difference in the lives of seniors and their loved ones. In her personal life, she enjoys spending time with her husband, daughter and son-in-law. As a family, they often engage in volunteer work helping individuals learn more about their Bibles.


Pam Leary, Client Care Mangager - Brecksville Office

Pam Leary, Client Care Mangager - Brecksville Office

Pam started working with Home Instead Senior Care in 2010. Pam has over 15 years in the health care industry, with experience in coordinating care and staffing in local hospitals, nursing homes and home care. Pam is currently the Client Care Manager in the Brecksville Office. Her primary role is to ensure our CAREGivers are providing quality care to our seniors. Pam is also a licensed Realtor and has had experience in selling real estate since 2002. The greatest pleasure in working for Home Instead Senior Care is meeting with families and coordinating and customizing the best personal care possible for their loved ones.


Marsha DeAngelis, Staffing Coordinator - Brecksville Office

Marsha DeAngelis, Staffing Coordinator - Brecksville Office

Marsha DeAngelis joined the Home Instead team in 2014 as a part-time Staffing Coordinator. Marhsa organizes all of the scheduling at our Brecksville office. Marsha ensures that our clients have the best possible CAREGiver matches and that all their care needs are met. Her prior work experience includes ER/hospital admissions, medical billing and coding, and administrative duties. Marsha also keeps very busy with her five children.​


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