Cleveland, OH (Change Location)

Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Oakwood Village, OH.

Home Instead Caregiver helps senior woman unload groceries from vehicle

Our Promise

Families love our team because we:

  • Do what we say we’re going to do – each and every time

  • Solve care problems using compassionate, person-centered solutions

  • Engage in thoughtful relationships with the families we serve

About Us

Meet Our Home Care Team

our care professionals

Our Care Professionals Are the Heart of It ALL

Our Care Professionals are residents of the Cleveland area who are carefully screened, fully bonded, and insured. Each has access to our uniquely designed training program that gives them the confidence to step into any home and deliver the best care. We place a high priority on matching our Care Professionals with our clients to help develop a bond that will foster independence, promote well-being and support the senior's needs with respect and dignity.

We employ over 300 professionally-trained Care Professionals.

Average:         63% of our Care Pros are 50+
Tenure:             > 60% of our CGs have been with us over 2 year

Learn more about out Care Professionals.

Betty Bowers

Betty Bowers, Founder

Betty was with Case Western Reserve University (CWRU), where she was an integral part of the team that grew their Executive M.B.A. program in the 1980’s. Betty learned about the opportunity at Home Instead in the mid-1990’s. To many people, the concept of non-medical help for seniors in their own home seemed odd. Betty was quick to recognize the need for such services and became one of the first owners of a Home Instead Senior Care franchise in the United States.

Betty’s husband, Dr. David A. Bowers (Dave), was diagnosed with Parkinson’s and her journey with Dave led Betty to decide to sell the successful business she had built from the ground up. Betty chose to transfer leadership of Home Instead to her daughter Jeannie and son-in-law Scott. Scott and Jeannie continue today to operate Home Instead Senior Care with Betty’s vision and passion.

Sadly, Dave passed away in 2007. His presence in our lives was a true blessing and he continues to be missed.

Betty feels passionate about our motto, “To Us It’s Personal,” which is why she has continued her involvement with Home Instead. Until 2011, she served on the board of the Home Instead Senior Care Foundation.

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Scott Radcliff, President

Scott completed his undergrad at Ohio University majoring in Accounting and was in the National Honor Society. He then began a career in the insurance industry starting in Columbus and became involved with claims litigation in Cleveland. He completed his M.B.A. at John Carroll University in 1999. Scott began his work with Home Instead as Director of Operations in 2001. He has completed Home Instead's corporate training as well as Home Instead's award-winning Alzheimer’s training program. Scott received Certified Senior Advisor (CSA) distinction in 2005.

Scott has a passion for exceeding expectations for each client and their family. He has learned so much from the seniors he has worked with and has valued the time he spent with clients and their families.

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Jeannie Radcliff, Vice-President

Jeannie’s undergraduate and graduate degree (M.B.A.) are both from CWRU. She began her career as an intern with IBM in Cleveland and continued there in marketing after her graduation. In addition to her start with IBM, Jeannie continued in marketing & sales positions with other companies before starting her family. Scott and Jeannie have two daughters and a son.

Both Scott and Jeannie embrace the Home Instead's motto, “To Us It’s Personal” as Jeannie’s mom, the local founder of Home Instead, has Alzheimer’s. Their goal is to provide a family-friendly workplace where everyone works to make sure each of us are doing all we can to improve the quality of life for our clients.

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Margie Orth, General Manager

Throughout her professional life, Margie Orth has been looking for ways to take care of people and pay her blessings forward. Joining the team at Home Instead in 2018 provided her with the opportunity to truly live her mission of service to others. Now, as General Manager, Margie leads by example as she nurtures Home Instead’s culture of gratitude among the staff and Caregivers. Before joining the team, she spent 30 years in the home safety industry, where she ran the day-to-day operations of a Cleveland-based security company. In her free time, Margie volunteered with various nonprofit organizations such as Cornerstone of Hope, which further encouraged and fueled her passion for helping others. She grew up in Brecksville-Broadview Heights and still calls the area home to this day. She attended the University of Toledo, and recently graduated from the Goldman Sachs 10K SMB program.

Nothing is more important to Margie than her family and serving the greater Cleveland community. She believes, quite simply, that there is no greater gift you can give or receive than to honor your calling.


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Maria Stewart, Director of Client Relations

Maria graduated from Cleveland City Schools with high honors, thereafter pursuing a career with the Cleveland Clinic Foundation from 1988-2002. Furthering her passion for helping seniors she joined Home Instead in 2002. Maria was very fortunate to be hired by and work closely with Betty Bowers, the founder of our local franchise office, for many years. She has close to 30 years of experience in the healthcare field. She loves the satisfaction in knowing that she is making a positive difference in the lives of seniors and their loved ones.

In her personal life, she enjoys spending time with her husband, daughter and son-in-law. As a family, they often engage in volunteer work helping individuals learn more about their Bibles.

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Maya Jacobs, Inquiry Specialist

Maya joined Home Instead in 2022. After being in the Hospitality business for 16 years, she is embarking on a new journey! Maya is looking forward to opportunities where she can utilize her skills to contribute to Home Instead as an Inquiry Specialist.  She is really enjoying this adventure in being part of the process in helping make senior living easier.

In Maya’s spare time, she enjoys partaking in various cuisine (including her favorite food, chocolate), traveling with her husband Donavon and teaching others about the Bible.

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Mary Quinn, Director of Community Relations

Mary Quinn has a passion for bringing comfort, peace, and holistic care to the community by keeping advocacy and education at the forefront of her daily interactions. She comes to Home Instead in 2023 having transitioned after spending ten years collectively in the Hospice Industry first as a Social Worker and most recently (7 years) as an Account Executive for the Business Development Team. Mary has a bachelor’s degree in Human Development and Family Studies(Bowling Green State University) as well as a master’s degree in Social Work (Akron University). Prior to the hospice industry Mary professional immersed herself in the fields of Long-Term Care, Behavioral Health as well as Pediatric Social Work.

In Mary’s personal life family is what makes the world go round as she enjoys indoor and outdoor adventures with her two children Raegan and Kendrick as well as her supportive husband Patrick. Mary also has 2 loving parents who she credits for her success and accomplishments and is blessed to be surrounded by siblings, nieces, nephews, and friends near and far.

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Michael Goldfuss, Community Liaison

Michael graduated with a double major in History and Business Administration through Liberty online courses. He got into Caregiving after taking care of his grandmother who battled cancer. He currently works full time as a Care Professional with Home Instead clients while also working with the Learning and Development team helping to train new Care Pros and make educational videos.

Outside of work, Michael’s hobbies include reading, videography, and enjoying the outdoors. 

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Rosey Cichon, Regional Manager

Rosey joined Home Instead in January 2021. She has worked with Seniors since 1994, starting in a nursing home in housekeeping. Her most recent position was an Executive Director in an Assisted Living/Memory Care Community. Rosey has a passion for helping seniors and their families navigate the aging process with dignity and respect.

Outside of work Rosey enjoys spending time with her family and friends.

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Marsha DeAngelis, Senior Staffing Coordinator  Brecksville Office

Marsha joined the Home Instead family in 2014 as a part-time Staffing Coordinator. Marsha organizes all of the scheduling at our Brecksville office. She ensures that our clients have the best possible CAREGiver matches and that all their care needs are met. Her prior work experience includes ER/hospital admissions, medical billing and coding, and administrative duties. Marsha also keeps very busy with her five children.​

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Nicole Ortiz, Staffing Coordinator

Nicole graduated from Keiser University in 2019 with a bachelor's degree focusing on health care administration and psychology. She has 20 plus years of experience in health care, pharmacy, and caregiving.

Nicole's passion has always been to help those in need and help to enrich their life. She is married and has four children. She loves spending time with family and helping those who are dealing with addiction and loss.

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Becky Thornton, Client Care Manager

Becky has been with our Home Instead family since early 2019. She has been in direct patient care for 15 years which brings great insight into how our company can grow. She knew from a young age that the medical industry was the right fit. As her career grew she knew that top-quality care was vital to the health and safety of patients. As a Client Care Manager, she is a key part of ensuring we provide the best care for our clients.

In her spare time, Becky enjoys photography, making people laugh, and being with her family and friends.

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Jennifer Williot, L.P.N., Nurse Care Manager

Jennifer is new to the Home Instead family, starting in November 2021. She has worked in the Healthcare industry for over 27 years and has been a nurse for 21 of those years. Her background is in skilled care, Long Term Care Facilities, and Assisted Living Communities. Jennifer had the privilege of being the Director of Nursing for an Assisted Living Community for 10 years. She is excited to use her skills and experience in the new direction of home health care. 

In her spare time, she enjoys spending time with her husband, 3 boys other family members, and friends. 

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Paola Marcuz, L.P.N., Nurse Care Manager

Paola is new to the home care industry, having worked the past 13 years in an assisted living community.  I worked as a medical assistant in a pediatric practice for 25 years and returned as an adult learner to get my nursing license before changing to geriatrics.  

Paola am an avid quilter and enjoy spending time with my family and my sewing machine!  

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Rachael Lee, Director of HR and Administration

Rachael started with Home Instead in 2013, as the Human Resource Assistant. She has a degree in business management and most of her professional background is in office administration. She currently works as the Operations Manager. Her primary roles include assisting the HR department, staffing department and executive team with a variety of operational roles. She is very involved in our local office’s non-profit organization, Be A Santa to a Senior, which helps provide Christmas gifts and visits to low-income seniors in the community. Rachael is proud to work for Home Instead because of the difference we make in the lives of the aging community and their families.

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Devenda Braxton-Dancy, HR Engagement Coordinator

Devenda has been with Home Instead since 2014. When she started, she had over 12 years of experience in customer service working in a variety of settings. Her friendly, outgoing personality gives her a special connection with our clients and CAREGivers.

Outside of work Devenda is married and enjoys spending time with her three beautiful children.

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Caitlin Beres, Recruitment and Retention Coordinator

Caitlin joined Home Instead in 2021. She graduated from Kent State University with a bachelor’s degree in Psychology. She has 15 years of experience working in Assisted Living with seniors. She is a Certified Dementia Practitioner and enjoys spending time and being an advocate for those navigating the disease process. She believes that the best care we can provide begins with finding dedicated, empathetic CAREgivers, as they are the essential foundation of the services we provide. 

Caitlin and her boyfriend, Andy, have a spoiled furbaby, Salsa. They enjoy hiking the Metroparks together and spending time outside in their garden. She enjoys cooking, crafting, and antiquing in her spare time.

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Amanda Organ, Marketing/Learning & Development Specialist

Amanda joined Home Instead in 2020. She graduated from Cleveland State University with a Bachelor's degree in Art and has over 10 years of experience in the field of youth programming. She is looking to take her youth caregiving skills in the direction of seniors.  Catch her on our social media channels giving away fun prizes and engaging with clients, Key Player and our CAREGiver family. Amanda also looks forward to working with CAREGivers to help them reach their highest potential professionally and personally.

Amanda adores her husband, daughter and son and is excited to meet their new addition summer 2021. In the meantime she enjoys volunteering, providing free bible studies and loves all things art. 

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Molly Reising, Learning & Development Coordinator

Molly started at Home Instead in June 2021 and is working as the Learning and Development Coordinator. She has a Master’s degree in School Counseling and enjoys caring for and educating others. Molly has worked in schools for the past 5 years but is excited to switch gears a bit and be a part of the Home Instead family serving our CAREGivers.

In her free time, Molly enjoys hiking, spending time with her family and friends, being with her cats, cooking, and baking.

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JoAnne Aboussouan, R.N., B.S.N., Training Coordinator

JoAnne joined Home Instead in July 2019. She received her BSN from the University of Maryland School of Nursing and has over 40 years of experience in the health care field. She has practiced general medical surgical nursing, renal procurement, transplant coordination, and most recently hospice nursing. Additionally, JoAnne has a 500 level Yoga Alliance Teacher Certification and has been a Reiki Master, since 2004, having studied with Sister Ann Winters at the Ursuline Sophia Center.

JoAnne believes strongly that a wide range of therapeutic modalities, when utilized simultaneously, provides the support we need to confront life's challenges with grace and dignity. She is passionate about supporting clients and their caregivers through the physically and emotionally taxing moments in their lives.

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Terre Kraus, Office Manager

​Terre joined our Home Instead family in August of 2019. Terre’s huge heart and past success in building relationships in our communities has led her to Home Instead. Terre holds degrees in American Sign Language and Office Administrations but is most proud of her achievements in being an amazing mom! She has previously worked for Geauga County Educational Service Center with children who are Deaf and have Orthopedic impairments. Most recently, Terre provided childcare out her home to multiple families and is kept very busy with her own 3 boys.

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Darlene Potoma, Office Admin/Finance Coordinator

Darlene is new to our Home Instead team. She is assisting as a receptionist while also being a member of our finance team. She has previous experience with billing at Lake Hospital System, followed by a 9 year career at Hospice of the Western Reserve where she managed accounts receivable, data entry and medical records. She looks forward to the opportunity to assists our clients by utilizing her financial skills. 
Darlene recently became a grandmother and enjoys spending time with family. She loves gardening and being outside.
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Peg Kral, Office Admin

Peg currently serves in an administrative role within the Home Instead office. She brings with her an array of skills from working over 15 years in various positions within a City’s Police and Court Department. With this long background in community service, Peg decided to use her communication strengths to help the seniors in our area. Peg makes a difference every day here by always leading with kindness and compassion.

Peg is a wife as well as a mother to 4 boys. She enjoys being with her family and has a great love for the outdoors.  

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Laura Lipchek, Office Admin

Laura comes to Home Instead with 27 years of experience with EMC/Dell Technologies, with the last 10 or so years in an analyst position. Laura helps out at the front desk answering phones and in the billing department at Home Instead.

In her free time Laura enjoys hiking, exercising, and spending time with her family and friends.  


Brian M., Student Intern

Brian is in his junior year at Saint Martin de Porres High School. He is a part of his school's Drumline and is also a Lead Ambassador. He has two older brothers, with the oldest living in Nashville, TN.

In his free time, Brian enjoys listening to music and spending time with his family and friends.

Our Team

Your Home Instead team in Oakwood Village, OH possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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