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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Our Promise

Families love our team because we:

  • Do what we say we’re going to do – each and every time

  • Solve care problems using compassionate, person-centered solutions

  • Engage in thoughtful relationships with the families we serve

About Us

Meet Our Home Care Team

Betty Bowers

Betty Bowers, Founder

Betty was with Case Western Reserve University (CWRU), where she was an integral part of the team that grew their Executive M.B.A. program in the 1980’s. Betty learned about the opportunity at Home Instead in the mid-1990’s. To many people, the concept of non-medical help for seniors in their own home seemed odd. Betty was quick to recognize the need for such services and became one of the first owners of a Home Instead Senior Care franchise in the United States.

Betty’s husband, Dr. David A. Bowers (Dave), was diagnosed with Parkinson’s and her journey with Dave led Betty to decide to sell the successful business she had built from the ground up. Betty chose to transfer leadership of Home Instead to her daughter Jeannie and son-in-law Scott. Scott and Jeannie continue today to operate Home Instead Senior Care with Betty’s vision and passion.

Sadly, Dave passed away in 2007. His presence in our lives was a true blessing and he continues to be missed.

Betty feels passionate about our motto, “To Us It’s Personal,” which is why she has continued her involvement with Home Instead. Until 2011, she served on the board of the Home Instead Senior Care Foundation.

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Scott Radcliff, President

Scott completed his undergrad at Ohio University majoring in Accounting and was in the National Honor Society. He then began a career in the insurance industry starting in Columbus and became involved with claims litigation in Cleveland. He completed his M.B.A. at John Carroll University in 1999. Scott began his work with Home Instead as Director of Operations in 2001. He has completed Home Instead's corporate training as well as Home Instead's award-winning Alzheimer’s training program. Scott received Certified Senior Advisor (CSA) distinction in 2005.

Scott has a passion for exceeding expectations for each client and their family. He has learned so much from the seniors he has worked with and has valued the time he spent with clients and their families.

Jeannie Radcliff, Vice-President

Jeannie Radcliff, Vice-President

Jeannie’s undergraduate and graduate degree (M.B.A.) are both from CWRU. She began her career as an intern with IBM in Cleveland and continued there in marketing after her graduation. In addition to her start with IBM, Jeannie continued in marketing & sales positions with other companies before starting her family. Scott and Jeannie have two daughters and a son.

Both Scott and Jeannie embrace the Home Instead's motto, “To Us It’s Personal” as Jeannie’s mom, the local founder of Home Instead, has Alzheimer’s. Their goal is to provide a family-friendly workplace where everyone works to make sure each of us are doing all we can to improve the quality of life for our clients.

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Margie Orth, General Manager

Throughout her professional life, Margie Orth has been looking for ways to take care of people and pay her blessings forward. Joining the team at Home Instead in 2018 provided her with the opportunity to truly live her mission of service to others. Now, as General Manager, Margie leads by example as she nurtures Home Instead’s culture of gratitude among the staff and Caregivers. Before joining the team, she spent 30 years in the home safety industry, where she ran the day-to-day operations of a Cleveland-based security company. In her free time, Margie volunteered with various nonprofit organizations such as Cornerstone of Hope, which further encouraged and fueled her passion for helping others. She grew up in Brecksville-Broadview Heights and still calls the area home to this day. She attended the University of Toledo, and recently graduated from the Goldman Sachs 10K SMB program.

Nothing is more important to Margie than her family and serving the greater Cleveland community. She believes, quite simply, that there is no greater gift you can give or receive than to honor your calling.



Maria Stewart, Director of Client Relations

Maria graduated from Cleveland City Schools with high honors, thereafter pursuing a career with the Cleveland Clinic Foundation from 1988-2002. Furthering her passion for helping seniors she joined Home Instead in 2002. Maria was very fortunate to be hired by and work closely with Betty Bowers, the founder of our local franchise office, for many years. She has close to 30 years of experience in the healthcare field. She loves the satisfaction in knowing that she is making a positive difference in the lives of seniors and their loved ones.

In her personal life, she enjoys spending time with her husband, daughter and son-in-law. As a family, they often engage in volunteer work helping individuals learn more about their Bibles.

Jill Koch Johnston, Client Care Manager

Jill Koch Johnston, Service Inquiry Specialist

Jill has always gravitated towards career fields where she can be of service. She grew up doing mission work with her family and during the summer following her high school graduation, Jill volunteered building septic tanks and driveways at an orphanage in Nepal.

Jill has worked in healthcare for over 25 years, first as a Registered Respiratory Therapist in local hospitals and has spent the last 12 years mainly working in hospice educating patients and families, training staff how to sit vigil at a dying patient’s bedside, and personally providing end-of-life care. Providing exceptional service is something she strives to do in every interaction she has and it is her goal to be a blessing to everyone she meets.

In her downtime, Jill enjoys cooking, art, reading, and spending time with her daughter, son, and husband.


Rachael Lee, Operations Manager

Rachael started with Home Instead in 2013, as the Human Resource Assistant. She has a degree in business management and most of her professional background is in office administration. She currently works as the Operations Manager. Her primary roles include assisting the HR department, staffing department and executive team with a variety of operational roles. She is very involved in our local office’s non-profit organization, Be A Santa to a Senior, which helps provide Christmas gifts and visits to low-income seniors in the community. Rachael is proud to work for Home Instead because of the difference we make in the lives of the aging community and their families.

Becky Thornton, Quality Control Manager

Becky Thornton, Quality Control Manager

Becky has been with our Home Instead family since early 2019. She has been in direct patient care for 15 years which brings a great insight to how our company can grow. She knew from a young age that the medical industry was the right fit. As her career grew she knew that top quality care was vital to the health and safety of patients. As a Quality Control Manager, she is a key part of insuring we provide the best care for our clients.

In her spare time, Becky enjoys photography, making people laugh, and being with her family and friends.

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Dominic Williams, Human Resource Manager

Dominic joined Home Instead August of 2020 and has worked in the recruitment field since 2012. He started with us as a on-call staffing member and has since worked his way into a management position. Dominic is passionate about helping not only the company, and his CG hit goals. He hopes that he can create a better future for everyone that he encounters.

Dominic and his wife have 2 children. Dominic is a very avid sports fan and loves to travel. 

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Caitlin Beres, Recruitment and Retention Coordinator

Caitlin joined Home Instead in 2021. She graduated from Kent State University with a bachelor’s degree in Psychology. She has 15 years of experience working in Assisted Living with seniors. She is a Certified Dementia Practitioner and enjoys spending time and being an advocate for those navigating the disease process. She believes that the best care we can provide begins with finding dedicated, empathetic CAREgivers, as they are the essential foundation of the services we provide. 

Caitlin and her boyfriend, Andy, have a spoiled furbaby, Salsa. They enjoy hiking the Metroparks together and spending time outside in their garden. She enjoys cooking, crafting, and antiquing in her spare time.

Shelbi Kereky, HR Admin

Shelbi Kereky, Human Resource Assistant

Shelbi started at Home Instead as an intern in 2017 through her vocational program at Cuyahoga Valley Career Center. She was then hired as an employee and graduated from Twinsburg High School in 2018 with honors and a certification as a Medical Administrative Assistant. She is currently working as the HR Admin while also attending Cuyahoga Community College for her major in Radiography. What she enjoys most about her job is the people she works with and helping make a change in senior’s lives.

Sherricka Scroggins, Staffing Support

Sherricka Scroggins, Staffing Supervisor

Sherricka joined Home Instead in September 2012 as a CAREGiver, after graduating from Cleveland Heights High School. She began her career as a CAREGiver by taking care of her grandmother. This hands on experience was invaluable in her education and training as a CAREGiver. She has over 10 years of experience in home care and has worked for various agencies.

Sherricka has been recognized as Caregiver of the Month and received our Hand and Heart Award. Upon having her first Child, she joined the on-call team, which later lead to a part-time staffing position. She passionately uses her knowledge of a CAREGiver to help her with matching CAREGivers with clients. She was recently been promoted to Staffing Supervisor. In her spare time she loves spending time with her family, and traveling.


Sheila Dunlap, Senior Staffing Coordinator

Sheila joined Home Instead in 2005. She came to our office with 20 plus years dedicated to staffing experience. She has an Associate degree in Business Administration from Cleveland State University. Sheila’s work experience includes staffing with hospitals, ICU’s, and the medical and non-medical side of staffing. She is very diligent, efficient, and detail-oriented. She often juggles many tasks at once to complete her job in the best way possible.


Devenda Braxton-Dancy, Staffing Coordinator

Devenda has been with Home Instead since 2014. When she started, she had over 12 years of experience in customer service working in a variety of settings. Her friendly, outgoing personality gives her a special connection with our clients and CAREGivers.

Outside of work Devenda is married and enjoys spending time with her three beautiful children.

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Silke Woods, Staffing Coordinator

Silke, pronounced Silk is a Cleveland Heights native, joined Home Instead in 2020. She started off working in our on-call department and moved her way into a staffing position. She has a bachelors degree in Human Resources with a Minor in Communications. Before the pandemic, she worked as a flight attendant where she had the opportunity to travel the world!

Outside of work Silke enjoys cooking, eating and or watching the food network. She is a new mom to a handsome baby boy named Caison. She has a obsession with cars and always looking for a new one.
Marsha DeAngelis, Senior Staffing Coordinator - Brecksville Office

Marsha DeAngelis, Senior Staffing Coordinator - Brecksville Office

Marsha DeAngelis joined the Home Instead team in 2014 as a part-time Staffing Coordinator. Marhsa organizes all of the scheduling at our Brecksville office. Marsha ensures that our clients have the best possible CAREGiver matches and that all their care needs are met. Her prior work experience includes ER/hospital admissions, medical billing and coding, and administrative duties. Marsha also keeps very busy with her five children.​

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Sharon Ditata , Interim Director of Client Care

Sharon joined Home Instead in 2021. She has 11 years of experience with Johnson & Johnson, in the Diabetes industry, working with healthcare providers, and suppliers.  She also has  6 years of experience in the biotech industry calling on researchers at many of the prestigious research institutions across the country, including Cleveland Clinic, and University Hospitals of Cleveland. She has spent the last 6 years caring for and supporting her own aging parents, along with her in-laws. This personal experience has made her very passionate about outstanding care and compassion for our elderly population.

Sharon and her husband Jim enjoy traveling. She also enjoys gardening, reading and spending time with friends.
JoAnne Aboussouan, R.N., B.S.N., Director of Client Care

JoAnne Aboussouan, R.N., B.S.N., Nurse Case Manager

JoAnne joined Home Instead in July 2019. She received her BSN from the University of Maryland School of Nursing and has over 40 years of experience in the health care field. She has practiced general medical surgical nursing, renal procurement, transplant coordination, and most recently hospice nursing. Additionally, JoAnne has a 500 level Yoga Alliance Teacher Certification and has been a Reiki Master, since 2004, having studied with Sister Ann Winters at the Ursuline Sophia Center.

JoAnne believes strongly that a wide range of therapeutic modalities, when utilized simultaneously, provides the support we need to confront life's challenges with grace and dignity. She is passionate about supporting clients and their caregivers through the physically and emotionally taxing moments in their lives.


Julie Bonebrake, R.N., B.S.N., Senior Nurse Care Manager

Julie joined our Home Instead family in 2012 as a Client Care Manager. She has been working in the home health care industry for over 20 years. Julie is a graduate of Ohio Wesleyan University and began her nursing career at University Hospitals and soon recognized a passion for caring for the elderly. Since then she has held various roles in nursing, marketing, and management.

 She enjoys finding ways to help improve the quality of the older adult life by working with our clients, their families, and the wonderful CAREGivers who provide our services.

Nancy Goffman, Client Care Manager and Hospital Liaison

Nancy Goffman, Client Care Manager

Nancy has been working in the healthcare industry for more than 25 years. She was an Office Manager for a Podiatrist for 18 years and it was there that she learned that she LOVES working with seniors and their family members. Her patients became her extended family.

In 2007, she started working part-time at Home Instead with the marketing team. Nancy was also fortunate to work with Betty Bowers the founder of our local franchise office. In 2010, she left Home Instead for a position at a nursing home, but returned in 2014 with a new role adding more hands-on client care and interaction.

Nancy is married for the second time to a wonderful man and has three grown children. Her husband has three daughters and together they have two dogs that they spoil daily. To really know Nancy is to know that for her, it is personal and this is why she passionately loves everything she does!


Trish Stuart, R.N., Nurse Care Manager


Rosey Cichon, Regional Manager                                              -Brecksville Office

Rosey joined Home Instead in January 2021. She has worked with Seniors since 1994, starting in a nursing home in housekeeping. Her most recent position was an Executive Director in an Assisted Living/Memory Care Community. Rosey has a passion for helping seniors and their families navigate the aging process with dignity and respect.

Outside of work Rosey enjoys spending time with her family and friends.


Kathie McNeilly , Learning and Development Manager

Kathie has always had a passion for serving others and is excited to be at Home Instead as the Learning and Development Manager, where she coordinates programs and processes to help CAREGivers be successful.  Kathie holds a Master’s degree in education and has more than 30 years of experience in teaching, children’s and family ministry, and volunteer management.

Kathie and her husband, Tim, are the parents to three amazing adult children. In her spare time, she enjoys reading, traveling, hiking, and volunteering with several organizations.

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Amanda Organ, Marketing/Learning & Development Specialist

Amanda joined Home Instead in 2020. She graduated from Cleveland State University with a Bachelor's degree in Art and has over 10 years of experience in the field of youth programing. She is looking to take her youth caregiving skills in the direction of seniors.  Catch her on our social media channels giving away fun prizes and engaging with clients, Key Player and our CAREGiver family. Amanda also looks forward to working with CAREGivers to help them reach their highest potential professionally and personally.

Amanda adores her husband, daughter and son and is excited to meet their new addition summer 2021. In the meantime she enjoys volunteering, providing free bible studies and loves all things art. 


Melissa Fuhry, Bookkeeper

Melissa started with Home Instead in 2011 as the Bookkeeper. She has a Bachelor’s degree in Accounting from The Ohio State University.  She previously worked as a Systems Analyst at Columbia Gas for 7 years and has over 10 years of experience as the bookkeeper for a small Columbus Insurance Agency. She enjoys coming to work because of all the wonderful staff and clients she works with on a daily basis.

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Kimberley Crawford, Finance Administrator

Kimberley joined Home Instead in November 2017. She has a Bachelor’s degree in mathematics from Wilberforce University and over 20 years of experience in finance and commercial leasing. Kimberley is excited about this new opportunity to expand her experience in the areas of senior home care.


Terre Kraus, Office Manager

​Terre joined our Home Instead family in August of 2019. Terre’s huge heart and past success in building relationships in our communities has led her to Home Instead. Terre holds degrees in American Sign Language and Office Administrations but is most proud of her achievements in being an amazing mom! She has previously worked for Geauga County Educational Service Center with children who are Deaf and have Orthopedic impairments. Most recently, Terre provided childcare out her home to multiple families and is kept very busy with her own 3 boys.


Amy Libby, CAREGiver Engagement Coordinator

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Debbie Fuhry, Office Admin

Debbie joined Home Instead in 2020 as part of the administration and finance teams. She has a bachelor's degree in Communication, and over thirty years professional and volunteer experience in bookkeeping and administration. Having experienced being on the other side of the elder care relationship with her parents and their caregivers, Debbie is thrilled to be a part of making life easier for seniors and the families.

Debbie and her husband have two grown children and two cats. She loves hiking, reading, writing, and being involved in church activities.

Our Team

Your Home Instead team in Oakwood Village, OH possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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Home Instead Caregiver wearing mask reading newspaper with senior man at home


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