Cleveland, OH (Change Location)

Meet Our Team

We believe every family in the area deserves tailor made in-home senior care with a compassionate touch. That's why we established Home Instead® of Oakwood Village, OH.

Home Instead Caregiver helps senior woman unload groceries from vehicle
Our Promise
Families love our team because we:
  • Do what we say we’re going to do – each and every time

  • Solve care problems using compassionate, person-centered solutions

  • Engage in thoughtful relationships with the families we serve

About Us
Meet Our Home Care Team
Care Pro

Our Care Professionals Are the Heart of It ALL

Our Care Professionals are residents of the Cleveland area who are carefully screened, fully bonded, and insured. Each has access to our uniquely designed training program that gives them the confidence to step into any home and deliver the best care. We place a high priority on matching our Care Professionals with our clients to help develop a bond that will foster independence, promote well-being and support the senior's needs with respect and dignity.

We employ over 300 professionally-trained Care Professionals.

Average:         63% of our Care Pros are 50+
Tenure:             > 60% of our CGs have been with us over 2 year

Learn more about out Care Professionals.

Betty Bowers

Betty Bowers, Founder

Betty was with Case Western Reserve University (CWRU), where she was an integral part of the team that grew their Executive M.B.A. program in the 1980’s. Betty learned about the opportunity at Home Instead in the mid-1990’s. To many people, the concept of non-medical help for seniors in their own home seemed odd. Betty was quick to recognize the need for such services and became one of the first owners of a Home Instead Senior Care franchise in the United States.

Betty’s husband, Dr. David A. Bowers (Dave), was diagnosed with Parkinson’s and her journey with Dave led Betty to decide to sell the successful business she had built from the ground up. Betty chose to transfer leadership of Home Instead to her daughter Jeannie and son-in-law Scott. Scott and Jeannie continue today to operate Home Instead Senior Care with Betty’s vision and passion.

Sadly, Dave passed away in 2007. His presence in our lives was a true blessing and he continues to be missed.

Betty feels passionate about our motto, “To Us It’s Personal,” which is why she has continued her involvement with Home Instead. Until 2011, she served on the board of the Home Instead Senior Care Foundation.

Founders

Scott & Jeannie Radcliff, Legacy Owners

Scott completed his undergrad at Ohio University majoring in Accounting and was in the National Honor Society. He then began a career in the insurance industry starting in Columbus and became involved with claims litigation in Cleveland. He completed his M.B.A. at John Carroll University in 1999. Scott began his work with Home Instead as Director of Operations in 2001. He has completed Home Instead's corporate training as well as Home Instead's award-winning Alzheimer’s training program. Scott received Certified Senior Advisor (CSA) distinction in 2005.

Jeannie’s undergraduate and graduate degree (M.B.A.) are both from CWRU. She began her career as an intern with IBM in Cleveland and continued there in marketing after her graduation. In addition to her start with IBM, Jeannie continued in marketing & sales positions with other companies before starting her family. Scott and Jeannie have two daughters and a son.

Both Scott and Jeannie embraced the Home Instead's motto, “To Us It’s Personal” as Jeannie’s mom, the local founder of Home Instead, had Alzheimer’s. Their goal was to provide a family-friendly workplace where everyone works to ensure we do all we can to improve the quality of life for our clients.

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Margie Orth, President/Co-Owner

Throughout her professional life, Margie Orth has been looking for ways to take care of people and pay her blessings forward. Joining the team at Home Instead in 2018 provided her with the opportunity to truly live her mission of service to others. Now, as President and Co-Owner, Margie leads by example as she nurtures Home Instead’s culture of gratitude among the staff and Caregivers. Before joining the team, she spent 30 years in the home safety industry, where she ran the day-to-day operations of a Cleveland-based security company. In her free time, Margie volunteered with various nonprofit organizations such as Cornerstone of Hope, which further encouraged and fueled her passion for helping others. She grew up in Brecksville-Broadview Heights and still calls the area home to this day. She attended the University of Toledo, and recently graduated from the Goldman Sachs 10K SMB program.

Nothing is more important to Margie than her family and serving the greater Cleveland community. She believes, quite simply, that there is no greater gift you can give or receive than to honor your calling.

 

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Maria Stewart, Vice President of Sales and Growth

Maria graduated from Cleveland City Schools with high honors, thereafter pursuing a career with the Cleveland Clinic Foundation from 1988-2002. Furthering her passion for helping seniors she joined Home Instead in 2002. Maria was very fortunate to be hired by and work closely with Betty Bowers, the founder of our local franchise office, for many years. She has close to 30 years of experience in the healthcare field. She loves the satisfaction in knowing that she is making a positive difference in the lives of seniors and their loved ones.

In her personal life, she enjoys spending time with her husband, daughter and son-in-law. As a family, they often engage in volunteer work helping individuals learn more about their Bibles.

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Maya Jacobs, Inquiry Specialist

Maya joined Home Instead in 2022. After being in the Hospitality business for 16 years, she is embarking on a new journey! Maya is looking forward to opportunities where she can utilize her skills to contribute to Home Instead as an Inquiry Specialist.  She is really enjoying this adventure in being part of the process in helping make senior living easier.

In Maya’s spare time, she enjoys partaking in various cuisine (including her favorite food, chocolate), traveling with her husband Donavon and teaching others about the Bible.

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Nancy Goffman, Community Relations Liaison

Nancy joined Home Instead in 2007. She has worked in healthcare since 1992, working as an office manager for a podiatrist and making connections with his patients that have lasted a lifetime. Nancy’s passion is helping people especially seniors with life’s transitions, supporting their families through these challenging times and helping to make a difference. 

Nancy has a wonderful husband, and is blessed with an amazing, blended family that includes 6 pairs of married adults and 10 precocious grandchildren! She visits the kids often because sadly, none of them live in Cleveland.

Nicole Crawford

Nicole Crawford, Business Development Coordinator

Nicole joined Home Instead in 2016. Since a young age, she always knew she wanted to work with the aging population. Nicole graduated from Ohio University with a degree in Healthcare Administration and a certificate in Gerontology. With over 10 years of experience in healthcare, she is very passionate about creating lasting connections that benefit Home Instead’s clients needs. 

Outside of work, Nicole soaks up all the quality time she can get with her two young children & husband. 

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Gabrielle Williams, Community Relations Liason

Gabrielle is new to our Home Instead team. She is a recent graduate of Miami University where she earned a B.S. in Health Communications as well as a B.A. in English. She served on Miami’s DEI student council, focusing on creating a more diverse, equal, and inclusive campus. Gabrielle has prior experience working in healthcare and has published a research study which discusses the correlation between communication and healthcare access.

In her free time, Gabrielle enjoys traveling, cooking, and going to the gym. She has a nine-year-old golden doodle named Murphy, who is her best friend!

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Rosey Cichon, Director of Client Services

Rosey joined Home Instead in January 2021. She has worked with Seniors since 1994, starting in a nursing home in housekeeping. Her most recent position was an Executive Director in an Assisted Living/Memory Care Community. Rosey has a passion for helping seniors and their families navigate the aging process with dignity and respect.

Outside of work Rosey enjoys spending time with her family and friends.

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Marsha DeAngelis, Senior Staffing Coordinator  Brecksville Office

Since joining the Home Instead family in 2014, Marsha has been an invaluable member of our Scheduling team, ensuring that our clients receive the best possible Care Professional matches and that all their care needs are met. With a background in ER/hospital admissions, medical billing and coding, and administrative duties, Marsha brings a wealth of knowledge and experience to her role.

 

In addition to her professional accomplishments, Marsha also keeps busy with her five children.

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Nicole Ortiz, Staffing Coordinator

Nicole graduated from Keiser University in 2019 with a bachelor's degree focusing on health care administration and psychology. She has 20 plus years of experience in health care, pharmacy, and caregiving.

Nicole's passion has always been to help those in need and help to enrich their life. She is married and has four children. She loves spending time with family and helping those who are dealing with addiction and loss.

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Devenda Braxton-Dancy, Scheduling Coordinator

Devenda has been with Home Instead since 2014. With over 12 years of experience in customer service across various industries, Devenda's expertise has been invaluable to us. Over the years, she has held several roles within the company, including HR and admin, before transitioning to her current role as Scheduling Coordinator. Her friendly and outgoing personality has made her a favorite among our clients and Care Pros.

When Devenda is not hard at work, she enjoys spending quality time with her husband and three beautiful children. 

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Becky Thornton, Client Care Manager

Becky has been with our Home Instead family since early 2019. She has been in direct patient care for 15 years which brings great insight into how our company can grow. She knew from a young age that the medical industry was the right fit. As her career grew she knew that top-quality care was vital to the health and safety of patients. As a Client Care Manager, she is a key part of ensuring we provide the best care for our clients.

In her spare time, Becky enjoys photography, making people laugh, and being with her family and friends.

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Jennifer Williot, L.P.N., Nurse Care Manager

Jennifer is new to the Home Instead family, starting in November 2021. She has worked in the Healthcare industry for over 27 years and has been a nurse for 21 of those years. Her background is in skilled care, Long Term Care Facilities, and Assisted Living Communities. Jennifer had the privilege of being the Director of Nursing for an Assisted Living Community for 10 years. She is excited to use her skills and experience in the new direction of home health care. 

In her spare time, she enjoys spending time with her husband, 3 boys other family members, and friends. 

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Paola Marcuz, L.P.N., Nurse Care Manager

Paola is new to the home care industry, having worked the past 13 years in an assisted living community.  I worked as a medical assistant in a pediatric practice for 25 years and returned as an adult learner to get my nursing license before changing to geriatrics.  

Paola is an avid quilter and enjoy spending time with my family and my sewing machine!  

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Rachael Lee, Director of HR and Development

Rachael started with Home Instead in 2013 and is the current Director of Human Resources and Administration.  Being with Home Instead for 10+ years in a variety of roles has allowed her to grow both professionally and personally. She has a degree in business management and most of her professional background is in office administration.  Rachael is proud to work for Home Instead because of the difference we make in the lives of the aging community and their families. 

In her free time she enjoys volunteering at her children’s school and being with family and friends.   

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Caitlin Beres, Recruitment and Retention Coordinator

Caitlin joined Home Instead in 2021. She graduated from Kent State University with a bachelor’s degree in Psychology. She has 15 years of experience working in Assisted Living with seniors. She is a Certified Dementia Practitioner and enjoys spending time and being an advocate for those navigating the disease process. She believes that the best care we can provide begins with finding dedicated, empathetic CAREgivers, as they are the essential foundation of the services we provide. 

Caitlin and her boyfriend, Andy, have a spoiled furbaby, Salsa. They enjoy hiking the Metroparks together and spending time outside in their garden. She enjoys cooking, crafting, and antiquing in her spare time.

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Debbi DiGeronimo, HR Coordinator

Debbi started working after graduating high school and worked for the same company for over 30 years. Working in many different departments, building on her professional knowledge ranging from executive Assistant, Accounts payable, customer service and EEO Officer License coordinator.

A couple of years ago Debbi’s parents needed care and they decided on Home Instead. She took notice of our great staff and caregivers, and she wanted to be a part of that team! Debbi cared for family and friends in the past and is glad she can be here as support for our caregivers. She finds it very rewarding working with seniors and contributing to their quality of care.

Outside of work Debbi enjoys spending quality time with her son and catching up with the rest of her family and friends. She also enjoys cooking, baking and travelling.

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Michelle Winograd, HR Coordinator

Michelle graduated from Miami University with an organizational communication degree with a concentration in interpersonal relations. Michelle has previous experience managing college-aged interns in various capacities.  In previous roles, she recruited applicants, developed and maintained relationships with employers, and implemented professional development seminars for interns and employers.  She finds it very rewarding to help people secure employment opportunities. Michelle’s passion is to help others in need and is looking forward to using her strong communication skills to recruit and help hire outstanding care professionals for Home Instead.

 

Michelle and her husband enjoy spending time with their very active daughters watching them play sports, traveling, and spending time with extended family.  

 

 

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JoAnne Aboussouan, R.N., B.S.N., Training Coordinator

JoAnne joined Home Instead in July 2019. She received her BSN from the University of Maryland School of Nursing and has over 40 years of experience in the health care field. She has practiced general medical surgical nursing, renal procurement, transplant coordination, and most recently hospice nursing. Additionally, JoAnne has a 500 level Yoga Alliance Teacher Certification and has been a Reiki Master, since 2004, having studied with Sister Ann Winters at the Ursuline Sophia Center.

JoAnne believes strongly that a wide range of therapeutic modalities, when utilized simultaneously, provides the support we need to confront life's challenges with grace and dignity. She is passionate about supporting clients and their caregivers through the physically and emotionally taxing moments in their lives.

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Michael Goldfuss, Care Pro Trainer

Michael graduated with a double major in History and Business Administration through Liberty online courses. He got into Caregiving after taking care of his grandmother who battled cancer. He currently works full time as a Care Professional with Home Instead clients while also working with the Learning and Development team helping to train new Care Pros and make educational videos.

Outside of work, Michael’s hobbies include reading, videography, and enjoying the outdoors. 

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Candra Kall, Director Operations

With over 20 years of experience in leadership roles across marketing, finance, sales, and corporate strategy, Candra brings a wealth of knowledge and expertise to the table. Her background in consumer and small business banking and finance has equipped her with strong customer service and problem-solving skills, which will undoubtedly benefit our clients and team members alike. 

Candra's leadership extends beyond her professional experience. She is a dedicated volunteer in her community, having served as an event chair for the American Cancer Society for over 5 years, coached Special Olympics Basketball, and currently leads her daughter's Girl Scout troop.

Outside of the office, Candra and her husband love being busy parents to their 2 very active children and spend as much time as they can with their extended family.

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Terre Kraus, Accounts Receivable Specialist

Terre joined our Home Instead family in August of 2019. She is a multitasking team member who primarily works in the Finance, HR, and Admin departments. Her favorite part of work is interacting with the CarePros that stop in or helping wherever needed within the office. Terre holds degrees in American Sign Language and Office Administrations, but is most proud of her role as Mom to three amazing sons who keep her extremely busy. She has previously worked for Geauga County Educational Service Center with children who are Deaf and have Orthopedic impairments. She believes that we need to be advocates for our Seniors and Children.    

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Darlene Potoma, Finance Administrator

Darlene is a member of our finance team. With her extensive experience in billing and accounts receivable management, Darlene is equipped to assist our clients with their financial needs. Prior to joining our team, she worked at Lake Hospital System and Hospice of the Western Reserve for a total of 9 years. Darlene's expertise also extends to data entry and medical records management.
 
When not at work, Darlene enjoys spending quality time with her family, especially with her new grandchild. In her free time, she finds relaxation in gardening and being outdoors. We know Darlene will be a great asset to our team and our clients.
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Peg Kral, Office Admin

Peg currently serves in an administrative role within the Home Instead office. She brings with her an array of skills from working over 15 years in various positions within a City’s Police and Court Department. With this long background in community service, Peg decided to use her communication strengths to help the seniors in our area. Peg makes a difference every day here by always leading with kindness and compassion.

Peg is a wife as well as a mother to 4 boys. She enjoys being with her family and has a great love for the outdoors.  

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Laura Lipchek, Office Admin

Laura comes to Home Instead with 27 years of experience with EMC/Dell Technologies, with the last 10 or so years in an analyst position. Laura helps out at the front desk answering phones and in the billing department at Home Instead.

In her free time Laura enjoys hiking, exercising, and spending time with her family and friends.  

Lisa Argie

Lisa Argie, Office Admin

With over 20 years of experience in the service industry, Lisa is excited to bring her passion for helping people and building relationships to Home Instead's, Admin team. Her skills and expertise will be invaluable in building strong connections with our Care Pros and Clients. Lisa's positive attitude and dedication to her work make her a perfect fit for our team, and we are excited to see the contributions she will make to our organization.

When she's not working, Lisa enjoys pursuing her passion in hairdressing and spending quality time with her family.

Howard

Howard H, Student Intern

We are proud to introduce Howard Hudson, a talented 9th grader who recently joined us from Saint Martin de Porres High School. Howard has had a diverse educational experience, attending Citizens Academy for K-5th grade, Pinnacle for 6th-8th grade, and now attending high school at Saint Martin de Porres. Howard is eager to receive and apply wise advice to become a better person.

Outside of school, Howard enjoys playing games, going outside, playing sports, and, of course, sleeping. He also has a younger sister and values the guidance and protection provided by his parents.  Notably, he also loves basketball and once competed in a basketball tournament making it to the finals. 

Our Team

Your Home Instead team in Oakwood Village, OH possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their Care Professionals.

When you are ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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