Home Care Benefit 

​​​Our team of CAREGiver Ambassadors are here to respond to urgent needs that may arise day or night. There are a variety of situations in which our CAREGiver Ambassadors help us ensure the upmost quality of care and responsiveness. On any given day a CAREGiver may experience an emergency and be unable to make it to their client's home. In this case we deploy our CAREGiver Ambassador to arrive on time to ensure the client never goes without care. In addition, they assist our CAREGivers with extra support in the home when a client has a particularly challenging day. We are grateful for our CAREGiver Ambassadors and the vital role they play as members of our team.

"Home Instead is personal to me because we are in the business of caring for others. The relationships that we have with our clients and their families are built on a foundation of trust. We have been the solution for so many different family circumstances since 2002 and we have been able to meet these personal needs of seniors with love and compassion. Home Instead as a team is a group of people on a mission to help others and that is very personal. We all have been given free choice regarding our careers and this team has collectively chosen to help seniors and their families. I love what we do and I take seriously the trust that is bestowed upon us by each family that asks Home Instead to help."

Originally from Glasgow, Kentucky, Brad has a Bachelor’s Degree from Western Kentucky University. Brad is also a Certified Senior Advisor (CSA) and a licensed nursing home administrator in Kentucky and Florida. He purchased his first franchise in Bowling Green, Kentucky, in 2002, and has since purchased multiple Home Instead franchises across Kentucky, Tennessee, and Alabama.

“Home Instead is personal to me because every senior in the community deserves to age in the place that they have called home until their final days. I chose Home Instead and continue to choose Home Instead because I can. I can choose to be a driving force in the aging process and aging at home. I have watched complete strangers and friends sit in a nursing home and stare blankly out a window each day, wishing to go home, or leave. I am realistic that I cannot save everyone, but I can diligently chip away at spreading the mission and, more importantly, the love. I choose Home Instead because I genuinely want to positively enhance the lives of aging adults and their families. I choose Home Instead so that I can work side by side with admin who quickly became like family and share the same mission. I choose Home Instead to have the opportunity to be a difference maker, a leader, and a resource for people who do not want to ask for help but need it. I chose Home Instead because it is an ever-changing business that gives people opportunity…if you want it. Life is hard, sometimes work is hard, but the choice I made is easy."

Born and raised in Upstate New York, Juanita and her husband relocated to Bowling Green Kentucky in 2015. Soon after moving, Juanita began her career with Home Instead as a Professional CAREGiver in Bowling Green, KY, determined to do something that she loved, something “worthwhile” and something to “make a difference”. She served as the Communications Engineer for the Bowling Green, KY, franchise before becoming the Human Resources Coordinator then quickly transitioning into the Director of Human Resources.

In 2017 Juanita began working with Clarksville and its surrounding areas as the Vice President of Operations, to help seniors in the community. In November of 2019, Juanita accepted the opportunity to run a second franchise in Goodlettsville to serve more seniors. As of 2020, Juanita moved to Gadsden, Alabama, to oversee all operations there. In November 2020, Juanita acquired the Nashville Home Instead, as well as the Franklin Home Instead, and appointed two Executive Directors to run day to day operations in those two businesses. As of January 2021, Juanita now oversees all operations in Bowling Green KY, and Frankfort KY Home Instead as well, making her Operationally responsible for all outcomes in all 7 Franchises. As Vice President of Operations, she provides support to the Divisional Vice President in Bowling Green, KY, and the Executive Directors of the Clarksville, Goodlettsville, Nashville, Franklin, and Gadsden, offices.

"Home Instead is personal to me because serving others gives me purpose. Not only do we provide quality care to seniors in our community, we also provide the opportunity for meaningful Professional CAREGiver careers, allowing individuals to build personal relationships with each other. I’m proud to work for a company which serves those in our community and puts smiles on faces!"

Lauren was born and raised on the central coast of California. She attended Canisius College in Buffalo, New York, and pursued her master's degree at Western Kentucky University. Lauren joined Home Instead as a Professional CAREGiver before transitioning into the Human Resources department as Communications Engineer.  Shortly thereafter she was promoted to Professional CAREGiver Development Specialist. Staying a member of the human resources department, she also served as our Human Resources Coordinator before being promoted to Director of Human Resources. In November 2018 Lauren transferred to the Goodlettsville office as Director of Human Resources and was promoted to Executive Director in January 2020. Lauren is currently the Divisional Vice President of Operations for the Goodlettsville, Nashville, and Franklin offices. Lauren enjoys being a part of the offices she oversees and is grateful for the opportunities she has been given through Home Instead.

Jada started her career with Home Instead as a professional CAREGiver in April 2018. Jada has lived in the Robertson County area for the last 16 years with her husband and two kids. While taking care of her grandmother, she realized how much she enjoyed spending time with seniors and helping them.  In October 2018, Jada became the Client Care Coordinator for the Goodlettsville office, and then moved to Director of Client Care in October 2019. Jada was then promoted to Director of Operations in November 2020 and in July of 2021 promoted to Executed Director of the Goodlettsville office. Jada takes pride in making connections with clients and Professional Caregivers.   She is looking forward to positively enhancing the lives of aging adults and their families.

​Carla is a lifelong Tennessean. She grew up in Madison and now lives in Goodlettsville with her husband, daughter and granddaughter. Carla has been a caregiver most of her adult life, caring for her mother with dementia, and her granddaughter who was born 3 months premature. Carla worked for a local chiropractor for 25 years and transitioned to Home Instead in September of 2018. Carla earned the title of Professional CAREGiver of the Year for 2019 and was promoted to Client Care Specialist in June of 2020. Carla loves that she is making a difference in the lives of seniors in the community and is looking forward to continuing her journey with Home Instead for many years.

I love helping others. I lost my stepmother to dementia and cared for her through her final days. This is where I found a love for caregiving. I love what I do. My best achievements are in my customer service skills. I have 9 years of customer service experience. I was once told I could go far with these skills and now I have! My best achievements are in my customer service skills. I have 9 years of customer service experience. I was once told I could go far with these skills and now I have! Home Instead is personal to me because we need more people to help our aging community and give them the best care possible. Many people do not have friends or family to care for them, and these is where Home Instead comes in.

In 2015, Latoya made the hard decision to leave her home of Indianapolis and move with her husband and son to Nashville.  Latoya grew up watching her mom enjoy working in healthcare, so Latoya knew that she wanted to be in the same field. After she moved to Nashville, Latoya worked several different jobs and prayed for God to push her life in the right direction. When she applied to Home Instead, she immediately knew that this was her calling. Latoya joined the Home Instead family in March 2019 as a Professional CAREGiver and was promoted to Human Resources Specialist in 2020. Latoya is extremely thankful and excited about furthering her career with Home Instead and continuing to serve seniors in our community. She wants to help others find their career paths, as she has found hers with Home Instead.

Ron was born and raised in the Middle Tennessee area. He has lived in several different states but always comes back to his hometown of Greenbrier.  Ron graduated from Nossi College of Art after studying Graphic Art and Design, and now he and his wife are getting used to being empty nesters now that his 3 beautiful are grown. In 2007, he became the Pastoral counselor and curriculum teacher for an addiction rehab program. Ron loved watching people thrive as they achieved their goals and succeeded with a little help and encouragement. Ron also has a BA in Christian Counseling from Cornerstone University and is a clinical member of the National Christian Counselors Association. Ron has always enjoyed helping others and started sharing that love of helping with Home Instead when he became a Professional CAREGiver in 2016. He is now the Professional CAREGiver Development specialist, as well as continuing as a Professional CAREGiver, and training all new hires to be successful in their careers with Home Instead.

"Home Instead is personal to me because it allows me the opportunity to ensure others' happiness. Since 2004 I have been working with Home Instead clients and their families to coordinate, manage and facilitate the highest quality care possible, while maintaining the senior’s wishes to remain at home and as independent as possible. To work with clients and their families on such a personal level feels much more like a calling than a profession."

Amanda began her tenure with Home Instead as a CAREGiver in 2004. She has served in various administrative roles helping clients and their families in multiple capacities becoming a true expert in senior care. She transitioned to the Regional Team in 2017 as the Home Care Specialist, where she currently assist individuals inquiring about our care and payment options. Amanda also enjoys time with her husband and two sons – whether is at sports, traveling to new places or just enjoying a relaxing weekend at home. It is truly her pleasure to assist with families in finding a trusted provider and seeing them delighted with their Professional CAREGiver.

"Home Instead is personal to me because I have a passion for serving others! To have the opportunity to put a smile on our senior’s faces by helping them accomplish things they would otherwise not be able to accomplish is such a joy to me. We make a difference! I am very fortunate to be a part of Home Instead’s team." 
In 2010, after being a stay-at-home mom for five years, Enjoli joined the Home Instead family as a Professional CAREGiver. She joined the Staffing Department in 2011 and was promoted to Director of Human Resources in June of 2012 where she was responsible for total operations of the Human Resources Department. After serving as the Director of Human Resources for nearly five years, Enjoli became our Regional Operations Consultant where she was responsible for ensuring that all departments in each of our offices operate with the same systems. In October 2017 Enjoli became the VPO of our Bowling Green, KY franchise. In May of 2021, she became the Vice President of Human Resources. She works closely with the Executive Directors in all franchises, with a focus on providing excellent Key Player onboarding, and ensuring we remain the Employer of Choice. Enjoli is a CAREGiver at heart as she still enjoys providing caregiving services when she is not working in the office. Enjoli is always smiling, and she says that it is a joy to her to communicate with the CAREGivers, clients, and Key Players daily. She works in a busy office and her positive attitude is appreciated by all who interact with her. Enjoli and her husband have three delightful children. She enjoys spending time with family and friends.

Carlee joined the Home Instead team as a Regional Finance Assistant when she began her college career in August 2018. She is currently a graduate student at Western Kentucky University pursuing a master’s degree in Speech-Language Pathology. She enjoys serving her campus ministry, going on walks, and spending time with friends and family. Carlee is proud to say she is a part of a company that serves and cares for people well.

“It’s great to be part of the Finance Team with Home Instead.  From billing and payroll, I see the caregivers’ dedication to clients:  short shifts, long shifts, day and night shifts, errands, trips to doctors and grocery stores, and even shifts of administrative staff taking caregivers to shifts on the big snow days!  I’m happy to be part of a team who works together and puts the client first.  We have everything we need in finance--the latest technology, tech support, training, and each other.”   

Mary joined Home Instead in July 2020 and enjoys the connectedness of the Finance team, even as a remote worker.  She enjoys time with family and friends and likes to keep in touch with those near and far through letter-writing.  This past year, her family has discovered a joy for simple home improvement projects.

Growing up in a military family, Lisa had the pleasure of moving all around world. Her family is from Mississippi and she graduated from Mississippi State University, but Kentucky is home now! She moved to Glasgow 19 years ago and raised four children there She is familiar with the desire to have family members taken good care of when you are unable to provide that care yourself.

She enjoys travelling to see family out of state, watching high school soccer, and encouraging our adult children to pursue whatever the Lord has gifted them to do.

“Home Instead is personal to me because I’ve always had a heart that longs to help others and Home Instead helps me do just that. Being a part of serving different communities around the region brings me great joy and excitement and I am glad I can say that I get to do that through Home Instead."

Mackenzie is from Glasgow, KY and transitioned to Bowling Green, KY in 2018 when she started her college career at Western Kentucky University. She studies Social Media Marketing and Entrepreneurship. She enjoys baking, walking in the sun and spending quality time with her friends and family. She is also a huge advocate for healthy living and loves learning ways to heal the body in a holistic way.

“Home Instead is personal to me because I have always liked to help people, especially our seniors. It gives me joy knowing we are making a difference in the lives of seniors in our community. I am very fortunate to be part of Home Instead.”

Brandon is originally from Tennessee but has lived in Bowling Green, KY since 2009. She has a bachelor’s degree in Healthcare Administration. Brandon joined Home Instead in May 2021 as the Business Development Specialist. She enjoys spending time with her husband, children, and grandchildren. She also loves traveling, camping, relaxing at home or watching football.