We had been with other companies in the past for my dad. But when it came time to find extra help for mom, my sisters and I decided we wanted to find a different company. After reading reviews on here we decided to give home instead a call. A representative came out to the house and talked to us about the company and after she explained all of the training and vetting they do with their caregivers I immediately knew this was going to be a good choice. My mom suffers from dementia but we want her to be able to stay in her own Home for as long as she can. We can’t be with her all day but Crystal assured us that she would be able to send the same caregiver to be with mom. She was so kind and understanding of our concerns and needs. She explained how genuine her caregivers are in the work they do. She explained how important bond building, trust, and relationships are to the company and their caretakers. She told us stories of relationships and affection between families and caretakers. It was exactly what we were looking for. Someone to love our mom like we do. Someone to care for her like we do. This is what Home instead does. This is what Crystal does. I am so glad she came out, she was the most genuine and kind person that I have ever talked to about mom and her ailments. Thank you home instead. I highly recommend this company and if you can talk to crystal!
I was so Very impressed with how professional, and informative Mrs. Crystal CarrollI was when she first came out to my home to meet my mother and inquire about her needs. I am one that is not easily impressed or fooled, however, the moment Mrs. Carroll begin to speak, I knew this was the company for my mother. I love my mother, and you only want the best for your parents no matter what stage they are in, and I do believe, because of Mrs. Carroll I have found what I've been looking for, when it comes to the care of my mother in Home Instead. Thank you, REALLY so very much. I'm feeling hopeful again.
Meeting Crystal Carroll was a lovely experience. She was very professional and made learning about the company easy. Yet, she was a lot of fun, easy to talk with. In today’s society that is quiet often hard to come by. I am looking forward to working with and receiving help from Home Instead.
This is the second Home Instead that we have used, we use to live in FL. While I have no complaints about the franchise in FL, this experience in Indy has been phenomenal. Mom has the same caregiver in the home every visit. She is so knowledgeable in my parents needs, compassionate in their care, and you can just tell she is a genuine person. The office staff is always available to help us. Jackie is on top of adjusting all of our scheduling needs and Crystal was the first person we met. She has been with us from the beginning and is always available any time to talk to me about my parents. She is very knowledgeable about the company and makes sure you are comfortable when making decisions. She lets you know that she is always available and she is. I am sure she is very busy but she never rushes me and always gives me great advice. She calls me and my parents every now and then just to check in. That really means a lot.