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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team

William Rice, Owner and President

William Rice, Owner and President

William Rice is the owner and on-site operator of our franchise office.  He became part of the Home Instead team in January, 2004.  Educated and trained as an Engineer, he held many positions in many businesses, including those he owned himself.  His work took him, and often his family, all around the world.  Bill and his wife, Bonnie, are the parents of 6 grown children and grandparents to 14 grandchildren ranging in age from 10-35.  He enjoys being on the water and especially enjoys deep-sea fishing.  His bucket list includes a cruise around the world!

 Pamela Eelman, General Manager

Pamela Eelman, General Manager

Pamela Eelman is the General Manager of the Plumsteadville office.  She's held several positions in the Company since arriving in 2009.  She's proud and often boasts that the hard work, dedication and compassion of our office and caregiver team have gained us the reputation as the premier care-giving agency in the area!  While she's held several titles, the one she loves most is "Grandmom" to her 18 month old grandson, Luka!  Pam lives in Plumsteadville with her partner, 6 chickens and about 50,000 honey bees, (although buzzing, stinging bees can be hard to count).  She's also Bruce Springsteen's number one fan, being a true "Joisy Girl"!

Quality Assurance Supervisor

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Team Member - Jeannine

Jeannine Pontoski - Scheduler

Jeannine Pontoski brings years of various experience to her position as Scheduler.  While she worked in home care through another agency, she also knows business from inside out, having owned and operated various businesses.  Caring for others is her passion.  In line with her Danish roots, Jeannine practices hygee, a way of life that focuses on simple pleasures, living consciously and finding the joy in each moment.  She is the mother of three grown children and enjoys reading, writing and photography.  Making successful client/caregiver matches is one of the rewards of the Scheduler.  She works to really get to know clients and their families and all the caregivers in order to make the right connection.  She knows that while skill set is important, relationship is essential for home care work!
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Melissa LaSala, Administrative Assistant

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Don Welby, Accounting Manager

Don Welby is our Accounting Manager.  Nobody who knows him would be surprised that he did stand up comedy years ago.  He was also a D.J. in night clubs and will still play the occasional gig for family and friends.  Don't even attempt to go against him in music trivia!  Don Started his Home Instead career as a caregiver.  He's always had affection and respect for elders starting way back with his relationship with his great-grandmother.  Coming into the office in an administrative position allowed him to serve more than one client at a time and make a bigger impact on the seniors in our community.  In his spare time he enjoys fishing with his dad.  He is married and credits his wife for making him the man he is today.  They live in Souderton.

Our Team

Your Home Instead team in Plumsteadville, PA possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

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Testimonial

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