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Home Care Benefit 

Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered “home care” no matter where “home” is. From the family home to senior communities to rehab facilities and beyond, we are able to bring the care aging loved ones need to wherever they call home.
Home Instead Caregiver helps senior woman unload groceries from vehicle

Proudly Serving Aging Adults & Their Families

Our Promise

As a locally owned business, our team offers friendly, responsive service right in your neighborhood. Families love our team because we:
  • Do what we say we’re going to do – each and every time
  • Solve care problems using compassionate, person-centered solutions
  • Engage in thoughtful relationships with the families we serve
  • Give back to our community

About Us

Meet Our Team


Brad Ottens, Franchise Owner

Brad decided to join the Non-Medical Home Care industry after researching the needs of the senior population and has a desire to help seniors stay in their home. He says, “I was drawn to the senior business because I have a parent in need of care and I feel strongly about the need to ensure seniors are cared for with respect and dignity.” He looks forward to continuing the high level of care that have been provided by our Administrative Team and CAREgivers.

Brad joins Home Instead with over 30 years of corporate finance experience, mostly in the telecommunications industry, including 15 years with Motorola. Brad and his wife are excited to call East Tennessee their new home. They have recently moved to Morristown from a suburb of Chicago and are truly amazed by their warm welcome a southern hospitality.

Team member

Todd Heptinstall, Home Care Consultant

Community Outreach, Brand Management, Regulatory Compliance

Todd is our Home Care Consultant. He joined our team in August of 2014. Todd came to Home Instead with a background and experience in the long-term care field. He has worked in the senior health field for over 10 years. During that time, he has built a network of contacts and resources to assist seniors and their families in the communities with serve. Todd travels our service area speaking to various groups and individuals about the benefits and preparation of senior health and care. He works with families and other service providers educating the community regarding senior care issues. Todd's role is managing the brand and community outreach of Home Instead. Todd also serves as the President of the Council on Aging/Office on Aging Board of Directors, Executive Committee Member of Sevier County Elderwatch, is the Chairman of Hamblen County ElderWatch and serves on various boards and committees. Todd is married to his wife Ashley. Together they share two beautiful daughters and a rambunctious son.

Andrea Cobb, Office Manager

Andrea Cobb, Office Manager

CAREGiver Team Supervisor

Andrea Cobb is our Office Manager. Being with Home Instead for more than 10 years, Andrea has learned it takes a very special person to be an outstanding CAREGiver. Many of the skills can be taught, but the heart and passion must be a character trait our employees have naturally. Andrea enjoys meeting our CAREGivers and learning about them and their background. Recruiting CAREGivers is a challenging job, but when she finds the right person for a specific client, she says that is the best part of her job. Before her current role, Andrea was our Recruitment and Retention Coordinator and worked to provide exceptional CAREGivers to our clients. She worked in the court system prior to coming to Home Instead, seeing custody issues among families and she began seeing a lot of grandparents were raising their grandchildren and dealing with health issues themselves. This started her interest in seniors and their care. In her current role, Andrea coordinates the daily operations of the office. She oversees the various tasks of keeping the services we provide consistent and is responsible for delivering exceptional care through our professional CAREGivers. Andrea enjoys spending time with husband Everett, son Wesley, and daughter Cameron. Andrea also has two dogs, Ringo and Lottie.

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Brittany Bright, Client Care Coordinator

Brittany is our Client Care Coordinator. She joined our team in 2014 as a CAREGiver. In Oct 2018 Brittany took on the role of Client Care Coordinator. Brittany is responsible for assessing potential clients and setting up our services. Brittany's work with seniors as a Home Instead CAREGiver has allowed her to perfect her skills of Care Plan creation and her caregiving experience helps gives her an advantage of being able to provide solutions to clients and CAREGivers as well. Brittany enjoys meeting with our clients and developing a plan that will help them stay active in their home. Brittany is great at looking for the important details of the client's daily living routine and communicating this information to our CAREgivers. Brittany works with clients and their families to ensure the care we provide is beneficial and enables them to stay as independent as possible. Brittany is also responsible for our Quality Assurance program. Brittany, and her husband, Randall have a son and daughter as well a cat. Brittany enjoys the outdoors and warm weather. Brittany is also pursuing her psychology degree.
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Morgan Watson, Service Coordinator

Client & CAREGiver Scheduling

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Chelsea Arnold, Recruitment and Engagement Coordinator

Our Team

Your Home Instead team in Talbott, TN possesses a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers.

When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior services needs.

Home Instead Caregiver wearing mask reading newspaper with senior man at home


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