Careers

Service Director Assistant

1908 Greenfield Plaza, Bryan, TX 77802

Home Instead®

Service Director Assistant

    DC Care, Inc., d.b.a. Home Instead®

 

 

Objective:

Provides assistance to enhance scheduling service for clients and CAREGivers.

 

Primary Responsibilities:

  • Reflect the values of DC Care, Inc., (d.b.a. an independently owned and operated Home Instead® franchise).
  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Assist the Service Director with creating and maintaining client and CAREGiver schedules with an emphasis on high quality matches and the development of extraordinary relationships.
  • Assist with monitoring, and logging client and CAREGiver activity utilizing our software system.
  • Assist with maintaining accurate client and CAREGiver records in the software system.
  • Assist with recognizing opportunities to increase service hours to enhance quality care.
  • Assist with new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Perform any and all other functions and responsibilities deemed necessary

 

 

Education/Experience Requirements:

  • High school graduation or the equivalent
  • Must possess a valid driver’s license and vehicle insurance

 

Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by DC Care, Inc., (d.b.a. an independently owned and operated Home Instead® franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures
  • Must be willing to learn about the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers, and the community
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and family members.
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Microsoft Suite
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team
  • Must demonstrate excellent organizational skills
  • Must demonstrate enthusiasm within the workplace

Each Home Instead franchise is independently owned and operated.

Start Here to Explore a Career in Caregiving

Step 1 of 5
Contact Information

 

All fields required
Please Enter your First Name.
Please Enter your Last Name.
Please enter a valid email address.
Please enter a valid Postal Code.

You have a previous submission to this office

Please contact the FranchiseName office directly at 555-555-5555

Error processing this request

Please contact the FranchiseName office directly at 555-555-5555

CAREGiver℠ Application Experience

Submit the easy online application and your local office will contact you to discuss next steps! The process consists of an interview, drug screening and background check. If you have any questions during the process, don’t hesitate to call your local office.