Meet Our Team

Proudly serving Mahoning and Trumbull Counties for over 22 years, Carol is passionate about enhancing the lives of aging adults in her community! 

She founded the Austintown Home Instead Office on May 1, 2001. 

As an entrepreneur, senior advocate, and humanitarian, Carol was inducted in 2017 to the Boardman High School Distinguished Alumni. 

What inspired Carol to be a Home Instead Franchise owner starts with a story about an elderly man. One day she was driving down the street and an elderly man ran in front of her car saying, “help me, help me.” He then knocked on her window and said he was 95 years old, and he was going out to buy a lottery ticket, and he got lost.  

Carol figured out where he lived, took him to his house, and helped him get situated. She found out that his driver’s license was taken off him and he was not even supposed to be driving. He wanted a lottery ticket, so he went out.  

Carol started thinking about how many other people were in the same situation. She did some research, and that is when she found out about Home Instead. Being able to help others is very meaningful to her and that is why Carol feels passionate about our motto, “To Us It’s Personal.”   

Dottie joined our Home Instead family in April of 2003. As our General Manager, she is responsible for overseeing all day-to-day activities for the business's growth and development. She takes an active role in ensuring our Clients as well as our Care Professionals, are always treated with respect and dignity. 

Anna began working at Home Instead in July of 2009. As our Community Service Representative, she is responsible for successfully directing and coordinating activities related to networking and marketing in our territory. Anna is well versed in the senior care industry, and she has a true passion for working to educate our community members and partners about the care that they have access to. 

Michelle began working at Home Instead in September of 2019. As our Client Care Director, she is very enthusiastic and passionate about providing quality care for seniors and allowing them to maintain independence in their own home. Michelle helps determine each individual client’s needs to provide solutions and create a tailored service plan. This plan is continuously evaluated through a series of ongoing communications and visits to ensure high quality care and client satisfaction. Michelle performs various duties relating to the care of clients including care consultations with potential clients and family members, client/Care Professional introductions, and quality assurance visits with existing clients. She assists with the day-to-day tasks of the Client Care Team. She tackles any questions or concerns that may arise from our clients, their families, and/or Care Professionals.

As a Trumbull County Client Care Coordinator, she performs various duties relating to the care of clients including care consultations with potential clients and family members, client/Care Professional introductions, and quality assurance visits with existing clients. She assists with the day-to-day tasks of the Client Care Team. She tackles any questions or concerns that may arise from our clients, their families, and/or Care Professionals.

Paulette has been working with Home Instead since March of 2007. As a Mahoning County Client Care Coordinator, she performs various duties relating to the care of clients including care consultations with potential clients and family members, client/Care Professional introductions, and quality assurance visits with existing clients. She assists with the day-to-day tasks of the Client Care Team. She tackles any questions or concerns that may arise from our clients, their families, and/or Care Professionals.

Sue started with Home Instead in September of 2018 as our Niles Office Coordinator. Now as our Human Resource Coordinator, she manages the hiring process for new Care Professional applicants including interviews, drug screens, background and reference checks, and training. She enjoys helping to select well-rounded, high-quality Care Professionals for our clients.  

Shannon began working for Home Instead in September of 2013. As our Billing Coordinator, she helps with client invoicing, long-term care insurance, and Care Professional payroll. Shannon also helps as our On-Call Coordinator for after-hours and weekends.  

Jennifer began working with Home Instead in July of 2015. As our Care Professional Manager, she strives to develop, train, and maintain quality Care Professionals. She performs various duties for the engagement of Care Professionals and helps promote a high-quality culture. Jennifer executes, organizes, and teaches all our training programs including new hire orientation and ongoing training. She also assists with planning and executing all Care Professional meetings. Jennifer loves to give back; she is the head of our Be a Santa to a Senior Committee and participates in fundraising/planning for The Walk to End Alzheimer’s.

Audra began working with Home Instead in July of 2018. As a Staff Coordinator, she performs various duties in coordinating scheduling services for clients. Audra is responsible for scheduling clients and Care Professionals to provide the highest quality service to clients with the emphasis on creating extraordinary relationships. 

Caitlin started working with Home Instead in September of 2019. She is the first one you see when you come into our office, and usually the first cheerful voice you hear when you call. She is responsible for filtering all calls that come through to the correct departments and assists each department as needed.