Home Instead provided care initially for both my parents twice weekly for several years, and then after my Father died, for my Mother on a 24/7 basis until she passed away in November of 2019. I cannot adequately describe in this limited space how incredible the level of care was that they provided. During the last 18 months of her life, my Mother was in and out of rehab, nursing homes and the hospital. Each and every time, Home Instead adjusted their schedule, often with little notice due to sudden changes in her condition. The caregivers provided compassionate and loving care to both my parents, and especially to my Mother in her last days and weeks. In the end they worked seamlessly with Hospice Care, allowing her to remain in her home when she passed, rather than a nursing home or hospital. They went above and beyond what any of us expected from them, always arriving on time, attending to her every need and even bringing her the favorite foods and homemade treats she loved. Without their help, patience and understanding and high level of professionalism I don't know what we would have done. My family will be forever grateful for their assistance and would without question recommend their services to anyone who needs help with a parent of family member.
This was the first time I ever needed this care. The aide I had made me feel extremely comfortable in an uncomfortable situation. She knew what to do and how to do it the easiest way for me, not for her. My comfort was her main concern. I had no problems with changing the schedule when needed. I'm happy my first, and hopefully only experience, was a good one. If I ever need services again, I know who to call!
Home Instead cared for our mom and now our father, so we have many years experience working with them. They are always professional, reliable and trustworthy. From the caregivers, to the whole office staff we have found everyone to be very responsive and caring. We would highly recommend Home Instead in Pittsfield.
We used Home Instead for 3 years for my mom and she loved all the caregivers. They were very flexible adjusting hours when she had to go into and out of rehab and the hospital.
We receive Companion Services one time a week for my Mother who has Dementia. She absolutely LOVES her Caregiver who takes her out for some "girl time" (her words). She has had one Caregiver, week after week, year after year, which provides her with stability and continuity of care. This gives me one day of respite, which is needed when caring for a loved one at home. I have peace of mind knowing that she is safe, in good hands, and having a great time. Home Instead has been wonderful with their communication to me, and has gone above and beyond meeting all of my expectations. I highly recommend their services.
Flexibility to properly fit the very different needs and requirements of your clients. Attention to quality of services.
Home Instead provides a smooth transition from institutional care to home. The caregivers are compassionate, organized and trustworthy. I can return to work now that caregivers are taking care of Mom.
Every caregiver that we have had has been very understanding, friendly, and has worked with us on our mother's unique needs. The organization has bent over backwards to make sure we had care even in the worst weather of the winter. I would highly recommend them.