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Home Instead History & Mission
The story of Home Instead Green Bay began with a family's personal journey. In a high school biography assignment, Steve Nooyen referred to his grandpa, Al DeCleene, as Superman. And, in many ways, Grandpa Al was just that.
Grandpa Al wore many shoes: caring husband, father of 12 children, grandfather, farmer, school bus driver, banjo player and singer in the church choir. He could do and bear so much with seeming ease; he was characteristically dependable to a fault; and he was a true role model when it came to hard, honest work.
While Grandpa Al was an ordinary man in many regards, those who really knew him – like his grandson Steve – realized his Superman qualities; however, by the early 1990s, loved ones began to notice that Grandpa Al was changing. Now in his mid-80s, Grandpa Al often became agitated and confused over routine tasks, like setting the thermostat in the house or even telling time. The onset of dementia was also posing challenges for Grandpa Al’s family, which was finding it increasingly difficult to ensure that he was safe and properly cared for in his long-time home near the family farm in Greenleaf, Wisconsin (nearby Green Bay).
Despite his resistance, Grandpa Al was relocated to a Green Bay-area assisted living facility. This transition was hard for Grandpa Al, but it was the best option the family had at the time. Grandpa Al spent his remaining days at the facility, and, a short time later, his grandson, Steve, stepped forward with an idea spearheaded by his experience with his grandpa.
Steve experienced firsthand the difficulties of transitioning and relocating from a home to a facility. Believing that better options had to exist, he wanted to help other older adults stay "home instead." So, through the experience with his grandfather, Steve opened Wisconsin's first Home Instead franchise in Green Bay in 1997. His goal was to provide older adults — like Grandpa Al — and their families more options, as they cope with the challenges of aging at home.
A Passion for Serving Older Adults & Their Families
As a locally owned business, we offer friendly, responsive service right in your neighborhood. We believe that every family in Brown, Door and Kewaunee Counties deserves individualized in-home senior care with a compassionate touch.
The in-home care services provided by our expert Care Professionals allow older adults to remain at home, even as their care plans and needs change during the aging process. As life happens, we adjust right along with our clients and their families — it’s a key component of what drives us at Home Instead Green Bay, WI.
About Our Franchise Owner
Steve Nooyen is the owner of several Home Instead franchises in Wisconsin: Appleton, Burlington, Cedarburg, Green Bay, Madison, Racine/Kenosha, Sheboygan and Stevens Point, with satellite offices in Oshkosh and Sturgeon Bay.
In January 1997, Steve opened the Green Bay/Sturgeon Bay franchise — the first in the state of Wisconsin — and served as its only employee. In 1998, he purchased the Appleton/Oshkosh franchise, followed by Cedarburg in 2008, Madison in 2013, Sheboygan in 2017, Racine in 2019 and Kenosha in 2020 (the Kenosha office was combined with Racine in 2021 to concentrate efforts on the eastern portion of the territory; together with this move, the Burlington, Wis., office was opened to focus on the western half of the market (Walworth County)). In 2022, Steve opened the Stevens Point franchise.
Also in 2022, Steve acquired seven additional franchises across Kentucky, Tennessee and Alabama:
- Kentucky: Bowling Green and Frankfort
- Tennessee: Franklin, Nashville, Clarksville and Goodlettsville
- Alabama: Gadsden
Around 2002, Steve stepped down as CEO and invited our new CEO — God — to assume his rightful place as our top leader. Steve formed the We Care Senior Care Advisory Board in 2013 to focus on big-picture, organizational and strategic opportunities for the company; it also provides critical feedback to the company president — a position Steve held until May 2015, before departing the day-to-day operations to focus on nonprofit programs. He is heavily involved in nonprofit activities, including Wheelchair Whitetails, Challenge the Outdoors, Global Brigades/Eskala and more.
Today, Steve remains the 100% owner of We Care Senior Care, Inc. His group of Home Instead franchises is among the highest performing of the 600+ North American franchise groups; his franchises also combine to employ approximately 1,000 full- and part-time team members, including administrative staff and Care Professionals — a large turnaround from 1997 when Steve served as the company’s only employee.
About Home Instead, Inc.
Headquartered in Omaha, Neb., Home Instead, Inc. is an international home care agency, with more than 600 North American franchise groups. It allows older adults to remain independent and in their homes — instead of anywhere else. Services assist older adults when they need help with daily living activities, companionship or even 24/7 care.
The Home Instead franchise network is the world’s #1 provider of comprehensive home care services for the elderly and the largest employer of in-home caregivers in the U.S. It was founded in 1994 by Paul and Lori Hogan as a means to provide care for Paul’s 90-year-old grandmother. Remarkably, after she began receiving personalized, in-home care that allowed her to age safely in the place she loved most — the family home — Grandma Manhart thrived for an additional decade!
That’s why, to us, home care is personal. We’re passionate about Enhancing the Lives of Aging Adults and Their Families®.