Job Type: Full-time
Salary: Starting at $20/hour
Work Location: In person/Office - 525 Junction Road, Suite 2500: Madison, WI
Scheduling Coordinator for Non-Medical Home Care Company
Responsibilities:
- Manage the creation and maintenance of client and Caregiver schedules with an emphasis on creating high quality matches
- Fast-paced, rapidly changing environment, multiple projects going simultaneously
- Negotiate availability and shift assignments with Caregivers
- Work with the Recruitment and Engagement Manager to address concerns regarding Caregiver assignments, availability, and hours worked
- Monitor service hours of Caregiver to limit overtime pay
- Utilize independent judgment to problem solve Caregiver, client, and staffing concerns
- Accurately log activity in the database
- Increase loyalty by consulting with clients to better meet their needs
- Identify opportunities to increase client service hours
- Participate in Caregiver, Admin and other meetings as needed
- All other duties as assigned
Minimum Qualifications:
- 1-2 years Scheduling experience preferred
- Strong computer skills with proficiency in software applications, such as Word and Excel
- Demonstrated ability to work independently and use sound judgment and discretion successfully
- Professional verbal and written communication skills with the ability to listen effectively
- Excellent organizational and time management skills
- Attention to detail and accuracy
- Ability to quickly establish rapport and build relationships
- Proven creativity and problem solving
- Established professionalism, integrity and fair-mindedness
- Ability to successfully navigate multiple priorities in a fast-paced environment
- Maintain regular attendance to execute job responsibilities
Home Instead in Madison, WI is looking for a positive, friendly Scheduler - Staff Coordinator (SC) who is passionate about helping others. Do you like to solve puzzles and find solutions to problems? This could be the job for you! This person is responsible for scheduling great matches between Care Pros and clients to ensure client needs are being met. This role is ideal for someone with administrative assistant experience, customer service background, or call center experience and is comfortable working with computers and talking on the phone.
Core Value: At Home Instead we only have one core value, Love (v) or Love the verb, demonstrated by our eight key attributes: Patience, Kindness, Humbleness, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment.
Core Purpose: To Teach Others About Love (v)
Job Type: Full-time
Salary: Starting at $20/hour
Work Location: In person/Office - 525 Junction Road, Suite 2500; Madison, WI