Questions to Ask Home Care Providers

Home Instead of Monrovia believes families should have the knowledge needed to choose the best home care company for them. Below are interview questions to ask each home care company that can help you compare one company with another.
(Home Instead's own answers are below each question in purple.)

1. Is the company a CA Licensed Home Care Organization (HCO)? What is their HCO License #?

California law established the Home Care Services Consumer Protection Act which, as of January 2016, requires Home Care Organizations to be licensed and creates a public online registry for Home Care Aides who ​have been background checked.

Our license number is HCO #194700751​​. All agencies must have a license to operate in California.

2. Does the agency have 100% employer responsibility for the caregivers? Or does the client assume some, or all, of the employer responsibility/risk?

Home Instead employs all CAREGivers as W-2 employees, as required by CA state law. We maintain 100% of the employer responsibility for our CAREGivers, including: payroll, tax withholdings, annual training competencies, bonding & licensing, and workers compensation insurance. Our Clients, and their families, carry zero employer responsibility or risk when receiving care through Home Instead.

3. Are all the caregivers CA Registered Home Care Aides (HCA)?

Yes. All Home Instead CAREGivers are Registered Home Care Aides with the state of CA, and have cleared a DOJ & FBI background check with fingerprinting.

4. Have all the caregivers been trained?

  • By whom?
  • What is the extent of their training?
  • Does the training include Alzheimer's specific training?

Each of our CAREGivers completes a comprehensive, multi-phased training program before they ever meet or serve a client. They also participate in periodic ongoing training programs as we develop them. Your CAREGiver also may opt to take specialized training modules for advanced levels of caregiving, such as Alzheimer's care.

5. Have all the agency’s caregivers passed criminal background checks, drug screenings, and driving record checks?

Home Instead requires drug screening of all CAREGivers. We also conduct thorough background checks on all prospective CAREGivers. We will not send anyone into your home that we wouldn't invite into our own. It's that simple.

6. Are the caregivers bonded and insured?

Each person who enters your home is bonded to protect you against loss. And we insure all of our CAREGivers to protect against loss, too. We believe in taking care of the people who take care of your family.

7. Does the agency cover the caregiver with workers’ compensation coverage?

Yes. Home Instead carries Workers Compensation Insurance to protect each of our CAREGivers in case of a work related injury.

8. Can you check references on the agency?

Yes. Home Instead has online reviews from Clients and CAREGivers on our website, Google, and Additional client references available, upon request.

9. Does the agency offer back-up / replacement caregivers if our regular caregiver is unable to come?

Yes. We have a team of CAREGivers that readily fill-in when the Client’s regular CAREGiver needs to request a day off or be out sick. We will always offer a CAREGiver to fill-in.

10. How much flexibility will you have in setting a schedule for services?

Flexibility is crucial to customize each Client’s care schedule. Home Instead can provide as little as a one-hour visit, or as much as round-the-clock care, depending on the need of the Client. Clients can adjust the care schedule, as care needs change, by coordinating schedule changes with our Care Coordination team, available 24/7.

11. How does the agency provide quality oversight of the care provided?

The case management (i.e., Client Care Coordination) team at Home Instead Monrovia are all experienced professionals in their respective fields. This team consists of nurses, gerontologists and social workers all with one goal in mind: developing and delivering the highest quality home care experience for your loved one. From their initial care consult and client onboarding, to their regular quality assurance visits, our team will ensure that your loved one is safe and thriving in their home environment!